SlideShare a Scribd company logo
1 of 31
ACHIEVING CAREER EXCELLENCE IN LIBRARIANSHIP
OR: 5 RULES OF ENGAGEMENT FOR LIBRARIANS
Choy Fatt Cheong
University Librarian
Nanyang Technological University
Library Association of Singapore
PPM-LAS Joint Conference 2012, Mahkota Hotel, Melaka, 16 March 2012
What is career excellence?
Attainment of high office and status?
Help libraries/profession create impact
Making a difference to the intellectual life
and learning outcome of people through
library services
Will indicators of excellence be the
same in the future?
LIBRARIANSHIP
Libraries
Librarians
Collective memory?
Preservation &
transmission of
knowledge?
Important interdependent
relationships
Source of legitimacy,
trustworthiness and
knowledge base
The vehicle used by
librarians to deliver
their expertise and
services
LIBRARIAN
PROFESSION
INSTITUTION
1
2
3 Rules of engagement
What makes a librarian a professional?
Experience
Contribution
Knowledge
base
Delivery of
service &
expertise
Education &
training
How does the profession help us?
Define our
domain
Collection of books for
lending?
Providing access to
information?
Enable independent & self-
directed learning?
Preservation and ensuring
use of collective memory?
THE PROFESSION
MUST EXIST & BE
THRIVING TO ENSURE
Wide recognition of the real roles
of libraries and librarians
Constantly shaping the boundary
of the profession with the times
How does the profession help us?
The “Profession” is abstract, while
professional association is concrete
The collective voice of librarians
Articulate and advocate the role of libraries and
librarians
Prescribe competencies & standards
Recommend education & training
Sets ethical standards & behavioral norms
Successful librarians have to participate actively in
giving strength and shaping the direction of the
professional body
Libraries – an important institution
for success
Can librarians be separated from “libraries”
– information brokers, independent info professionals, etc.
Power of libraries derived from pooling of
resources – enable access to expensive resources,
expertise, services and facilities.
Librarians & information
professionals use the
power of libraries to do
their work.
LIBRARIES Users, Clients
Librarians - Learning from Ranganathan
FIVE LAWS OF LIBRARY SCIENCE
Books are for use
Every reader his[her] book
Every book its reader
Save the time of the reader
The Library is a growing
organism
1.
2.
3.
4.
5.
80 YEARS OF USER-CENTRIC VIEW
Focus on enabling people
with knowledge
Cater to people who have
diverse interests
Readers/users are at the
centre of the library
Readers seek knowledge to
empower themselves
Librarians are experts1.
5 RULES OF ENGAGEMENT FOR
LIBRARIANS (Choy F.C.)
2. Every librarian a friend of users
3. Every encounter with users should add value
to them
4. Users must have high demand & expectation
of librarians
5. The Library’s critical role in knowledge work
must be widely recognized and acknowledged
RULE 1 : LIBRARIANS ARE EXPERTS
Experts
depend on an
asymmetry of
knowledge
What is so special about the knowledge and
skills of librarians?
Do things that others cannot do
Do things better than others
Do things others can do but
don’t want to do
Need to examine dominant skills of the past to assess
their relevance in the future?
Continued acquisition of new skills
Core skills that define librarians CISPIN Recommendations
Professional Development
Scheme (PDS)
Encourage all librarians to remain competent in a
dynamic profession & information environment
LAS Professional Development Scheme
Conceived in 2006 and implemented in 2008
Award of Practicing Professional (PP) status to
librarians who have completed a series of
professional development activities - as indicated
by a minimum number of points achieved within a
2 year period
A professional statement to our users &
stateholders – we pledge to always upgrade and
update ourselves to serve you better
Engage in activities to pick up points
= 1,000 pts+ +
Get gazetted as PP (Practicing Professional)
ED (Expertise Development) 500
ID (Industry Development) 400
SD (Self Development) 100
1000
Within 2 years
PDS Board
5 members
appointed by LAS
Submit records of activities for approval
May submit in
any quarter
Applicants tally
up points
Board verifies
& decide
Professional Development Scheme (PDS) IN BRIEF
Entitled to use
PPLAS
designation
Names listed in
LAS website for
2 years
1 mth public scrutiny of PDS records
Activity groups Points
CATEGORIES OF ACTIVITIES
Expertise
Development
ED 500Activities that will help to upgrade and improve the
skills and knowledge of practitioners
Industry
Development
ID 400Activities that keep the practitioner informed of
current developments in the information industry
Self (Personal)
Development
SD 100Activities that help the practitioner improve on
work productivity, management skills and general
knowledge
Description
ED-EXPERTISE DEVELOPMENT - TYPES OF ACTIVITIES
500
TRAINING
Participate in conference, seminar, workshop,
briefing – face-to-face or online
Participate in internship
17 – 160
points
Speaker at forum, chair of session
PROFESSIONAL
ACTIVITIES
Member of committee of professional bodies
Participate in mentorship scheme
29 – 176
points
PROFESSIONAL
READING
Personal reading
Participate in reading circles
Maintain blogs on professional matters
Engage in independent learning project
100
points
Write paper for conference, present posters
AUTHORSHIP
Publish journal paper or book
Write feature articles for news bulletin, official
blog
50 – 220
points
TYPES OF ACTIVITIESID & PD - TYPES OF ACTIVITIES
1,000
400
INDUSTRY
KNOWLEDGE
DEVELOPMENT
Participate in talks, forums, discussion
Participate in product/service briefing &
demonstration by vendors
24 – 70
points
Attend library related exhibitions
Study visit to other libraries
100
PERSONAL
DEVELOPMENT
Participate in any self development or
productivity courses not directly related to
library & information work
26 - 32
points
TYPES OF ACTIVITIESPROCESS
TYPES OF ACTIVITIESMORE INFORMATION
http://sites.google.com/site/laspds09/Home OR www.las.org.sg
Prescribe 6 basic expertise areas for entry
level librarians – Recommendations for “Library school”
Ability to pursue or guide users in building up
domain knowledge in specific subject areas or
disciplines
Ability to teach information skills and provide
information services as expert information
seekers with strong skills in discerning reliable,
accurate and authentic information
CISPIN recommendations – Basic
expertise of librarians
Ability to bring order and structure to a range of
information objects and documents so that they
can be retrieved, found, gathered and used
Ability to source for all types of information
resources through good understanding of the
information industry and publishing trade
Ability to tailor library and information services
that are effective in meeting different
information and learning needs of users
Ability to apply information technology
effectively to build solutions to improve library
services
Back to the Rules of Engagement
Rule 2 …..
Treat all users as friends – have their best
interest at heart
EVERY LIBRARIAN A
FRIEND OF USERS
RULE 2 :
An attitude & approach rather than personal
Have empathy with users
Each user is different – in knowledge state, character
and disposition – treat each differently
Extend good working relationship with colleagues to
users
Put yourself in the same mind frame of the user
EVERY LIBRARIAN A
FRIEND OF USERS
Think of users as friends in all areas of library
work, not just for one-to-one transactions
RULE 2 :
Benefits to this approach
Remove communication barriers
How policies and changes affect our friend, the user!
Greater satisfaction in serving “friends”
Replace the word “user” with “friend”
Lead to repeat visits and call for assistance
EVERY ENCOUNTER WITH
USERS SHOULD ADD VALUE
A user wants something out of a transaction
with the librarian – we fail when he[she]
goes away empty handed
RULE 3 :
Face-to-face
Over the phone
Email
Social media
Fully satisfied
Partially satisfied
Not satisfied, but pleasant
No change
Seeking alternatives are opportunities to
develop creativity and resourcefulness
Aim to produce positive outcome even when
we cannot fully satisfy the user
Explore alternatives, provide other added value
EVERY ENCOUNTER WITH
USERS SHOULD ADD VALUE
RULE 3 :
Not a business transaction
Continuous patronage of library services
A noble goal - making a difference in people’s intellectual
development and understanding of the world
Most people have low expectation of
librarians
USERS MUST HAVE HIGH
DEMAND & EXPECTATION
OF LIBRARIANS
RULE 4 :
Percieved as “book” people – loans and space only
Not aware of multitude of services
Surprised by high educational requirement of staff
INDICATORS:
Low expectations = low demand  erosion
of economic value
USERS MUST HAVE HIGH
DEMAND & EXPECTATION
OF LIBRARIANS
High expectation = recognition of needed
service  high economic value
RULE 4 :
Must not be worried about over-extending our work
Proactive – Generate demand for services
Must have confidence in entering new territories
Take criticism as confidence by user in delivering
highly demanded service
Seek opportunities to expand scope of work
Do not be too cautious
THE LIBRARY’S CRITICAL ROLE IN
KNOWLEDGE WORK MUST BE WIDELY
RECOGNIZED & ACKNOWLEDGED
Most people associate librarians with low
level & undemanding work – compared with
other professionals
RULE 5 :
Higher purpose in librarianship is not well
articulated and recognized
THE LIBRARY’S CRITICAL ROLE IN
KNOWLEDGE WORK MUST BE WIDELY
RECOGNIZED & ACKNOWLEDGED
Libraries
enable
advancement
of knowledge
RULE 5 :
Cumulated store
of knowledge (a
knowledge base)
Enable people to
encounter &
engage with ideas
and thoughts from
past and present
Affirm and
substantiate
information
Enable
independent
learning
Discover and
explore
“If I have seen
further it is by
standing on the
shoulders of giants”
– Isaac Newton
Need to reframe
our roles & work
in a larger context
CONCLUSION
Libraries undergoing profound changes –
affect the character of libraries & librarians
Achieving career excellence depends on our
how innovative we respond to unpredictable
changes
Something should not change – user-centric
approach – keystone of librarianship
5 rules of engagement proposed as a guide
Choy Fatt Cheong
University Librarian
Nanyang Technological University
CONTACT: fcchoy@ntu.edu.sg
THE END
Terima Kaseh

More Related Content

Similar to Achieving career excellence in librarianship OR 5 rules of engagement for librarians

Is he teaching a profession sb final_final_14-4-15
Is he teaching a profession sb final_final_14-4-15Is he teaching a profession sb final_final_14-4-15
Is he teaching a profession sb final_final_14-4-15Stephen Bostock
 
Training the Trainers: Faculty Development Meets Information Literacy
Training the Trainers: Faculty Development Meets Information LiteracyTraining the Trainers: Faculty Development Meets Information Literacy
Training the Trainers: Faculty Development Meets Information LiteracyElisa Acosta
 
00 CAE MAED-EM-IFSU VGMO.pdf
00 CAE MAED-EM-IFSU VGMO.pdf00 CAE MAED-EM-IFSU VGMO.pdf
00 CAE MAED-EM-IFSU VGMO.pdfMichele819778
 
KNOWLEDGE MANAGEMENT
KNOWLEDGE MANAGEMENTKNOWLEDGE MANAGEMENT
KNOWLEDGE MANAGEMENTNadeem Nazir
 
The Role of Librarians in the 21st Century
The Role of Librarians in the 21st CenturyThe Role of Librarians in the 21st Century
The Role of Librarians in the 21st CenturyPLAI STRLC
 
Open Practice for the Future of Library User Engagement
Open Practice for the Future of Library User EngagementOpen Practice for the Future of Library User Engagement
Open Practice for the Future of Library User EngagementCONUL Teaching & Learning
 
Conul tand l seminar presentation nob & ja 7.11.19
Conul tand l seminar presentation nob & ja   7.11.19Conul tand l seminar presentation nob & ja   7.11.19
Conul tand l seminar presentation nob & ja 7.11.19ldore1
 
The Library of the Future: Embedding Sustainability into Strategic Planning
The Library of the Future: Embedding Sustainability into Strategic PlanningThe Library of the Future: Embedding Sustainability into Strategic Planning
The Library of the Future: Embedding Sustainability into Strategic Planningldore1
 
Introducing the Public Library Skills Strategy
Introducing the Public Library Skills StrategyIntroducing the Public Library Skills Strategy
Introducing the Public Library Skills StrategyCILIP
 
Gearing Librarians Towards Total Quality Service (with Emphasis on Personal a...
Gearing Librarians Towards Total Quality Service (with Emphasis on Personal a...Gearing Librarians Towards Total Quality Service (with Emphasis on Personal a...
Gearing Librarians Towards Total Quality Service (with Emphasis on Personal a...PLAI STRLC
 
Pagell Wuhan
Pagell WuhanPagell Wuhan
Pagell WuhanBEKINC
 

Similar to Achieving career excellence in librarianship OR 5 rules of engagement for librarians (20)

Planning
PlanningPlanning
Planning
 
Personal competencies
Personal competenciesPersonal competencies
Personal competencies
 
Is he teaching a profession sb final_final_14-4-15
Is he teaching a profession sb final_final_14-4-15Is he teaching a profession sb final_final_14-4-15
Is he teaching a profession sb final_final_14-4-15
 
Marketing of library and information service
Marketing of library and information serviceMarketing of library and information service
Marketing of library and information service
 
Training the Trainers: Faculty Development Meets Information Literacy
Training the Trainers: Faculty Development Meets Information LiteracyTraining the Trainers: Faculty Development Meets Information Literacy
Training the Trainers: Faculty Development Meets Information Literacy
 
00 CAE MAED-EM-IFSU VGMO.pdf
00 CAE MAED-EM-IFSU VGMO.pdf00 CAE MAED-EM-IFSU VGMO.pdf
00 CAE MAED-EM-IFSU VGMO.pdf
 
KNOWLEDGE MANAGEMENT
KNOWLEDGE MANAGEMENTKNOWLEDGE MANAGEMENT
KNOWLEDGE MANAGEMENT
 
The Role of Librarians in the 21st Century
The Role of Librarians in the 21st CenturyThe Role of Librarians in the 21st Century
The Role of Librarians in the 21st Century
 
Major administrative concerns
Major administrative concernsMajor administrative concerns
Major administrative concerns
 
Open Practice for the Future of Library User Engagement
Open Practice for the Future of Library User EngagementOpen Practice for the Future of Library User Engagement
Open Practice for the Future of Library User Engagement
 
Conul tand l seminar presentation nob & ja 7.11.19
Conul tand l seminar presentation nob & ja   7.11.19Conul tand l seminar presentation nob & ja   7.11.19
Conul tand l seminar presentation nob & ja 7.11.19
 
The Library of the Future: Embedding Sustainability into Strategic Planning
The Library of the Future: Embedding Sustainability into Strategic PlanningThe Library of the Future: Embedding Sustainability into Strategic Planning
The Library of the Future: Embedding Sustainability into Strategic Planning
 
Paarl Newsletter 2014 July-September
Paarl Newsletter 2014 July-SeptemberPaarl Newsletter 2014 July-September
Paarl Newsletter 2014 July-September
 
Introducing the Public Library Skills Strategy
Introducing the Public Library Skills StrategyIntroducing the Public Library Skills Strategy
Introducing the Public Library Skills Strategy
 
Librarians as doctoral researchers - Jane Secker & Mary Delaney
Librarians as doctoral researchers - Jane Secker & Mary DelaneyLibrarians as doctoral researchers - Jane Secker & Mary Delaney
Librarians as doctoral researchers - Jane Secker & Mary Delaney
 
Leadership in Libraries
Leadership in LibrariesLeadership in Libraries
Leadership in Libraries
 
Gearing Librarians Towards Total Quality Service (with Emphasis on Personal a...
Gearing Librarians Towards Total Quality Service (with Emphasis on Personal a...Gearing Librarians Towards Total Quality Service (with Emphasis on Personal a...
Gearing Librarians Towards Total Quality Service (with Emphasis on Personal a...
 
Pagell Wuhan
Pagell WuhanPagell Wuhan
Pagell Wuhan
 
Professional
ProfessionalProfessional
Professional
 
Leading a Successful Change Initiative
Leading a Successful Change InitiativeLeading a Successful Change Initiative
Leading a Successful Change Initiative
 

Recently uploaded

How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17Celine George
 
Ultra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptxUltra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptxDr. Asif Anas
 
The Singapore Teaching Practice document
The Singapore Teaching Practice documentThe Singapore Teaching Practice document
The Singapore Teaching Practice documentXsasf Sfdfasd
 
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRADUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRATanmoy Mishra
 
5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...CaraSkikne1
 
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxPractical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxKatherine Villaluna
 
How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17Celine George
 
Human-AI Co-Creation of Worked Examples for Programming Classes
Human-AI Co-Creation of Worked Examples for Programming ClassesHuman-AI Co-Creation of Worked Examples for Programming Classes
Human-AI Co-Creation of Worked Examples for Programming ClassesMohammad Hassany
 
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdfP4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdfYu Kanazawa / Osaka University
 
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptxClinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptxraviapr7
 
Patterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptxPatterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptxMYDA ANGELICA SUAN
 
The basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxheathfieldcps1
 
Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.raviapr7
 
3.21.24 The Origins of Black Power.pptx
3.21.24  The Origins of Black Power.pptx3.21.24  The Origins of Black Power.pptx
3.21.24 The Origins of Black Power.pptxmary850239
 
How to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesHow to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesCeline George
 
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...Nguyen Thanh Tu Collection
 
General views of Histopathology and step
General views of Histopathology and stepGeneral views of Histopathology and step
General views of Histopathology and stepobaje godwin sunday
 

Recently uploaded (20)

Finals of Kant get Marx 2.0 : a general politics quiz
Finals of Kant get Marx 2.0 : a general politics quizFinals of Kant get Marx 2.0 : a general politics quiz
Finals of Kant get Marx 2.0 : a general politics quiz
 
How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17
 
Ultra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptxUltra structure and life cycle of Plasmodium.pptx
Ultra structure and life cycle of Plasmodium.pptx
 
The Singapore Teaching Practice document
The Singapore Teaching Practice documentThe Singapore Teaching Practice document
The Singapore Teaching Practice document
 
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRADUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
 
5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...
 
Personal Resilience in Project Management 2 - TV Edit 1a.pdf
Personal Resilience in Project Management 2 - TV Edit 1a.pdfPersonal Resilience in Project Management 2 - TV Edit 1a.pdf
Personal Resilience in Project Management 2 - TV Edit 1a.pdf
 
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptxPractical Research 1: Lesson 8 Writing the Thesis Statement.pptx
Practical Research 1: Lesson 8 Writing the Thesis Statement.pptx
 
How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17
 
Human-AI Co-Creation of Worked Examples for Programming Classes
Human-AI Co-Creation of Worked Examples for Programming ClassesHuman-AI Co-Creation of Worked Examples for Programming Classes
Human-AI Co-Creation of Worked Examples for Programming Classes
 
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdfP4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
P4C x ELT = P4ELT: Its Theoretical Background (Kanazawa, 2024 March).pdf
 
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptxClinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
 
Patterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptxPatterns of Written Texts Across Disciplines.pptx
Patterns of Written Texts Across Disciplines.pptx
 
The basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptx
 
Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.
 
3.21.24 The Origins of Black Power.pptx
3.21.24  The Origins of Black Power.pptx3.21.24  The Origins of Black Power.pptx
3.21.24 The Origins of Black Power.pptx
 
How to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesHow to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 Sales
 
Prelims of Kant get Marx 2.0: a general politics quiz
Prelims of Kant get Marx 2.0: a general politics quizPrelims of Kant get Marx 2.0: a general politics quiz
Prelims of Kant get Marx 2.0: a general politics quiz
 
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
 
General views of Histopathology and step
General views of Histopathology and stepGeneral views of Histopathology and step
General views of Histopathology and step
 

Achieving career excellence in librarianship OR 5 rules of engagement for librarians

  • 1. ACHIEVING CAREER EXCELLENCE IN LIBRARIANSHIP OR: 5 RULES OF ENGAGEMENT FOR LIBRARIANS Choy Fatt Cheong University Librarian Nanyang Technological University Library Association of Singapore PPM-LAS Joint Conference 2012, Mahkota Hotel, Melaka, 16 March 2012
  • 2. What is career excellence? Attainment of high office and status? Help libraries/profession create impact Making a difference to the intellectual life and learning outcome of people through library services
  • 3. Will indicators of excellence be the same in the future? LIBRARIANSHIP Libraries Librarians Collective memory? Preservation & transmission of knowledge?
  • 4. Important interdependent relationships Source of legitimacy, trustworthiness and knowledge base The vehicle used by librarians to deliver their expertise and services LIBRARIAN PROFESSION INSTITUTION 1 2 3 Rules of engagement
  • 5. What makes a librarian a professional? Experience Contribution Knowledge base Delivery of service & expertise Education & training
  • 6. How does the profession help us? Define our domain Collection of books for lending? Providing access to information? Enable independent & self- directed learning? Preservation and ensuring use of collective memory? THE PROFESSION MUST EXIST & BE THRIVING TO ENSURE Wide recognition of the real roles of libraries and librarians Constantly shaping the boundary of the profession with the times
  • 7. How does the profession help us? The “Profession” is abstract, while professional association is concrete The collective voice of librarians Articulate and advocate the role of libraries and librarians Prescribe competencies & standards Recommend education & training Sets ethical standards & behavioral norms Successful librarians have to participate actively in giving strength and shaping the direction of the professional body
  • 8. Libraries – an important institution for success Can librarians be separated from “libraries” – information brokers, independent info professionals, etc. Power of libraries derived from pooling of resources – enable access to expensive resources, expertise, services and facilities. Librarians & information professionals use the power of libraries to do their work. LIBRARIES Users, Clients
  • 9. Librarians - Learning from Ranganathan FIVE LAWS OF LIBRARY SCIENCE Books are for use Every reader his[her] book Every book its reader Save the time of the reader The Library is a growing organism 1. 2. 3. 4. 5. 80 YEARS OF USER-CENTRIC VIEW Focus on enabling people with knowledge Cater to people who have diverse interests Readers/users are at the centre of the library Readers seek knowledge to empower themselves
  • 10. Librarians are experts1. 5 RULES OF ENGAGEMENT FOR LIBRARIANS (Choy F.C.) 2. Every librarian a friend of users 3. Every encounter with users should add value to them 4. Users must have high demand & expectation of librarians 5. The Library’s critical role in knowledge work must be widely recognized and acknowledged
  • 11. RULE 1 : LIBRARIANS ARE EXPERTS Experts depend on an asymmetry of knowledge What is so special about the knowledge and skills of librarians? Do things that others cannot do Do things better than others Do things others can do but don’t want to do Need to examine dominant skills of the past to assess their relevance in the future? Continued acquisition of new skills Core skills that define librarians CISPIN Recommendations Professional Development Scheme (PDS)
  • 12. Encourage all librarians to remain competent in a dynamic profession & information environment LAS Professional Development Scheme Conceived in 2006 and implemented in 2008 Award of Practicing Professional (PP) status to librarians who have completed a series of professional development activities - as indicated by a minimum number of points achieved within a 2 year period A professional statement to our users & stateholders – we pledge to always upgrade and update ourselves to serve you better
  • 13. Engage in activities to pick up points = 1,000 pts+ + Get gazetted as PP (Practicing Professional) ED (Expertise Development) 500 ID (Industry Development) 400 SD (Self Development) 100 1000 Within 2 years PDS Board 5 members appointed by LAS Submit records of activities for approval May submit in any quarter Applicants tally up points Board verifies & decide Professional Development Scheme (PDS) IN BRIEF Entitled to use PPLAS designation Names listed in LAS website for 2 years 1 mth public scrutiny of PDS records
  • 14. Activity groups Points CATEGORIES OF ACTIVITIES Expertise Development ED 500Activities that will help to upgrade and improve the skills and knowledge of practitioners Industry Development ID 400Activities that keep the practitioner informed of current developments in the information industry Self (Personal) Development SD 100Activities that help the practitioner improve on work productivity, management skills and general knowledge Description
  • 15. ED-EXPERTISE DEVELOPMENT - TYPES OF ACTIVITIES 500 TRAINING Participate in conference, seminar, workshop, briefing – face-to-face or online Participate in internship 17 – 160 points Speaker at forum, chair of session PROFESSIONAL ACTIVITIES Member of committee of professional bodies Participate in mentorship scheme 29 – 176 points PROFESSIONAL READING Personal reading Participate in reading circles Maintain blogs on professional matters Engage in independent learning project 100 points Write paper for conference, present posters AUTHORSHIP Publish journal paper or book Write feature articles for news bulletin, official blog 50 – 220 points
  • 16. TYPES OF ACTIVITIESID & PD - TYPES OF ACTIVITIES 1,000 400 INDUSTRY KNOWLEDGE DEVELOPMENT Participate in talks, forums, discussion Participate in product/service briefing & demonstration by vendors 24 – 70 points Attend library related exhibitions Study visit to other libraries 100 PERSONAL DEVELOPMENT Participate in any self development or productivity courses not directly related to library & information work 26 - 32 points
  • 18. TYPES OF ACTIVITIESMORE INFORMATION http://sites.google.com/site/laspds09/Home OR www.las.org.sg
  • 19. Prescribe 6 basic expertise areas for entry level librarians – Recommendations for “Library school” Ability to pursue or guide users in building up domain knowledge in specific subject areas or disciplines Ability to teach information skills and provide information services as expert information seekers with strong skills in discerning reliable, accurate and authentic information CISPIN recommendations – Basic expertise of librarians
  • 20. Ability to bring order and structure to a range of information objects and documents so that they can be retrieved, found, gathered and used Ability to source for all types of information resources through good understanding of the information industry and publishing trade Ability to tailor library and information services that are effective in meeting different information and learning needs of users Ability to apply information technology effectively to build solutions to improve library services
  • 21. Back to the Rules of Engagement Rule 2 …..
  • 22. Treat all users as friends – have their best interest at heart EVERY LIBRARIAN A FRIEND OF USERS RULE 2 : An attitude & approach rather than personal Have empathy with users Each user is different – in knowledge state, character and disposition – treat each differently Extend good working relationship with colleagues to users Put yourself in the same mind frame of the user
  • 23. EVERY LIBRARIAN A FRIEND OF USERS Think of users as friends in all areas of library work, not just for one-to-one transactions RULE 2 : Benefits to this approach Remove communication barriers How policies and changes affect our friend, the user! Greater satisfaction in serving “friends” Replace the word “user” with “friend” Lead to repeat visits and call for assistance
  • 24. EVERY ENCOUNTER WITH USERS SHOULD ADD VALUE A user wants something out of a transaction with the librarian – we fail when he[she] goes away empty handed RULE 3 : Face-to-face Over the phone Email Social media Fully satisfied Partially satisfied Not satisfied, but pleasant No change
  • 25. Seeking alternatives are opportunities to develop creativity and resourcefulness Aim to produce positive outcome even when we cannot fully satisfy the user Explore alternatives, provide other added value EVERY ENCOUNTER WITH USERS SHOULD ADD VALUE RULE 3 : Not a business transaction Continuous patronage of library services A noble goal - making a difference in people’s intellectual development and understanding of the world
  • 26. Most people have low expectation of librarians USERS MUST HAVE HIGH DEMAND & EXPECTATION OF LIBRARIANS RULE 4 : Percieved as “book” people – loans and space only Not aware of multitude of services Surprised by high educational requirement of staff INDICATORS: Low expectations = low demand  erosion of economic value
  • 27. USERS MUST HAVE HIGH DEMAND & EXPECTATION OF LIBRARIANS High expectation = recognition of needed service  high economic value RULE 4 : Must not be worried about over-extending our work Proactive – Generate demand for services Must have confidence in entering new territories Take criticism as confidence by user in delivering highly demanded service Seek opportunities to expand scope of work Do not be too cautious
  • 28. THE LIBRARY’S CRITICAL ROLE IN KNOWLEDGE WORK MUST BE WIDELY RECOGNIZED & ACKNOWLEDGED Most people associate librarians with low level & undemanding work – compared with other professionals RULE 5 : Higher purpose in librarianship is not well articulated and recognized
  • 29. THE LIBRARY’S CRITICAL ROLE IN KNOWLEDGE WORK MUST BE WIDELY RECOGNIZED & ACKNOWLEDGED Libraries enable advancement of knowledge RULE 5 : Cumulated store of knowledge (a knowledge base) Enable people to encounter & engage with ideas and thoughts from past and present Affirm and substantiate information Enable independent learning Discover and explore “If I have seen further it is by standing on the shoulders of giants” – Isaac Newton Need to reframe our roles & work in a larger context
  • 30. CONCLUSION Libraries undergoing profound changes – affect the character of libraries & librarians Achieving career excellence depends on our how innovative we respond to unpredictable changes Something should not change – user-centric approach – keystone of librarianship 5 rules of engagement proposed as a guide
  • 31. Choy Fatt Cheong University Librarian Nanyang Technological University CONTACT: fcchoy@ntu.edu.sg THE END Terima Kaseh