3. LV=
Insurance Life Cover Savings & Investments Retirement Planning
With over 5,500 employees working in 17
offices across the UK, we are the UK's
largest friendly society and a leading
financial mutual, with more than five
million members and customers.
• 2006
• 1750 employees
• 70% staff turnover
• Losing 10k policies per month(£20.1m)
• 2012
• 5,500 employees
• 11% staff turnover
• Top 5 UK Motor Insurer£126.2m
5. What to consider
External Internal
Generational expectations Cost performance
Adapting to new technology Performance improvement
Critical supplier capability Growth
a strong business case
Talent attraction & retention Staff attrition
Brand enhancement Staff feedback - pride in workplace
Visitors and client relationships Align with vision & values