1. FELITA OWENS
523A EAST 156TH STREET
BRONX, NY 10455
347-942-9491
felitaowens@hotmail.com
Experience:
Community Access
Ad Hoc Site Supervisor 5/12 - Present
 Prepare DHS Vacancy Control Unit Monthly reports.
 Prepare DHS Monthly program reports.
 Manage the daily operations of the building which included promoting safety and the
well-being of the tenants while Program Director was out of the office.
 Provide assessment of tenants in psychiatric crisis under the supervision of Director of
Housing and oversee completion of directions.
 Ensure inventory of food, supplies.
 Assist in intake interviewing.
 Provide crisis intervention and conflict resolution with tenants.
 Respond to tenants regarding building concerns and work as a team with Superintendent
to resolve issues.
 Participate in preparation of incident reports and respond to questions and
recommendations from Quality Improvement.
 Oversee and document the distribution of petty cash.
Bronx, NY
Service Coordinator 5/11 - Present
 Utilize harm reduction strategies when working with people who use drugs.
 Help tenants define goals using tools such as service plans, vocational assessments and,
medical wellness assessments.
 Identify progress and revise service plan as needed.
 Produce and maintain thorough, accurate and timely documentation of services provided,
including charts and documentation of interactions with program participants, service
plans, important information and/or events, and contact with other agencies and service
providers, as required by agency policies.
 Provide crisis intervention and planning.
 Facilitate monthly groups to promote socialization (healthy eating group, game night,
walking Mondays (June/July) only.

2. Additional responsibilities
 Provided administrative supervision to social work intern and taught her service planning
in AWARDS.
 Interview with Program Director potential FDR candidates.
 Interview with Program Director HRS candidates.
 Organize and coordinate meals for tenants for special events.
 Request and supply metro cards to staff.
 Assist in the interviewing process for prospective DHS & Community tenants.
Mary Immaculate Hospital Jamaica, NY
Financial Counselor 4/02 - 2/09
 Interviewed and answered questions for patients at risk with no or inadequate health insurance
coverage for immediate and chronic needs.
 Interpreted and explained information such as eligibility requirements, application details, and
payment methods for Medicaid or other programs, including No Fault, Grants or Self-pay
options.
Financial Analyst/Billing Clerk 4/97 – 4/02
 Prepared voucher’s for accounts payable on a weekly basis.
 Sorted and filed correspondence, and performed miscellaneous clerical duties such as answering
correspondence and called to persuade clients to provide necessary documentation in order to be
paid.
Managed Care Clerk/Clerk Typist 04/82 – 4/97
 Assisted Director with correcting discrepancies for Medicare Billing and acted as support in her
absence.
 Reviewed Denials and If Medical Denial, notified Reimbursement Department.
Blue Cross/Blue Shield New York, NY
Surgical Claims Examiner/Secretary 6/80 – 4/82
 Coded all surgical procedures using ICD-9 coding.
 Scheduled and confirmed appointments for Director.
Education:
Lehman College Bronx, NY
Major: African Studies expected graduation 2018
Volunteer:
 Street outreach directed toward homeless, drug users, sex workers under the
tutelage of Pastor Kathleen Bush, South Jamaica 1992 - 1994
 Coler-Goldwater Memorial Hospital – 1994 - 1997 Pastor Kathleen Bush
 May Fair Nursing Home – visiting the elderly 2007 – 2008 Perfecting Faith Church
 Served at the Annual Thanksgiving and Christmas feeding for the homeless at
Perfecting Faith Church 2007 - present

3.  Tutor math for the GED Program at Perfecting Faith Church 2009 - present
 Perfecting Your Faith Call Center 4/2013 - present
Trainings: Advanced Certificate Program in Integrated Primary and Behavioral Health – 2015
Maastricht Training – 2014
Advance Counseling Skills training July 2014.
The Support Housing Network of NY - June 5, 2014.
Conflict Resolution & Leadership training – May 2014.
Gang 101 training – March 2014.
CA Good Neighbor Gala - May 2014.
The Support Housing Network of NY - June 5, 2014.
The Hiring Committee Training – June 2014.
The Trans-Health Conference June 2014.
Supportive Housing, Sex, Workers and Harm Reduction training – October 2013
DOHMH–"The Way to Work - Resources Benefits Management & Employment".
September 2012.
Building Homes, Hopes and Future training – September 2012.