Big Digital Advisory Services are provided by Firestring, a Britehouse Digital Company. Our clients are focused on increasing market share, expanding territories and elevating brand position.
Big Digital customers improve their approaches to the design and management of customer experiences and relationships, building new product offerings delivered through increasingly agile and omni-channels models. The result is customer-centricity and business relevance.
4. Big Digital is an Advisory Service that enables our customers to improve:
Customer awareness, acquisition and retention
The design and management of customer experiences and
relationships
Collaboration across their value chain (staff, suppliers and customers)
Customer-centricity and product life-cycle management
Omni-channel, always-on, agile and relevant engagement with their
customers
5. Our clients are focused on:
Increasing market share
Expanding territories
Attracting the best talent
Elevating brand position
6. We gather Insights and create Road Maps.
We design and, where needed, execute on the Digital
Journey – designing the automation of digital channels to
replace or enhance manual, legacy systems.
We map People, Process and Technology.
7. To avoid being disrupted, Big Digital clients work with us to
develop a road map that describes the creation of their
own disruptive structures, within or adjacent to their
current business models.
9. For a business to succeed:
It must have a customer with a need.
It must be able to satisfy
that customer’s need.
Raise market awareness,
acquire customers, service,
delight and
retain those customers.
Back-
Office
Front-Office
Walk Your Talk
Align and Integrate
10. A product-centric company focuses on one
product at a time and tries to sell that product
to as many customers as possible.
A customer-centric company focuses on one
customer at a time and tries to sell that
customer as many products as possible.
16. PROJECT GOALS
Big Digital: Identify digitisation opportunities to advance the
organisation towards it’s strategic objectives
People, Process & Technologies
1. Smart City Vision: a Technologically Competent Institution with Enhanced
Service Efficiencies and Productivity
2. Build a Learning and Growing High Performance Organisation
3. A Financially Viable & Sustainable Organisation
4. Provide Seamless Customer Experiences
5. Conduct Effective Customer & Stakeholder Management
18. Big Digital:
Unique Strategy Mapping Visualisation Technology
Data Sets Relevant to your Industry and Strategy
A Closed, Interactive Online Community rich with Knowledge
Management and Enterprise Search Tools as well as External
Data Feeds (Social Media etc)
19. Client teams are in this way enabled to benefit from:
Open Innovation
Always-On Collaboration
Practical Knowledge Sharing, Real-Time Information Discovery
Multi-Stakeholder Engagement
Stakeholder Buy-In for the Business Case
A Critical Bridge Between Strategy and Operational Teams
20. BIG DIGITAL
Designing an Actionable Strategy That Considers Big Data and
Digital, but Also Actual People
21. Within the Big Digital Online Community our consulting specialists
work with client teams to:
Unpack Strategic Objectives and the processes and people to
action these objectives
Audit customer touch points and digital ecosystem maps and
engagement models
Design and define a more responsive strategy, focusing on digital
and customer-centricity
Build cascades from the strategy into people and process down to
KPI level
Ensure overall team and process alignment and accountability to
the new strategic objectives
22. Our Process – workshops, one-on-one interviews, data audits
and surveys
Informed by -
Data-Driven Decision Making (3DM):
Unique industry and consumer data sets
Predictive Analytics Big Data Feeds
Sentiment Analysis
News Keyword Scans
Market Research & Market Indices
Competitor Benchmarking
24. Prescription without diagnosis is malpractice
Current Diagnostic Toolset
• Workshops
• Interviews
• Audits
• Surveys
• Analytics - Owned & External Big Data
• Local & Global Benchmarking
• Trends Analysis
25. WORKSHOPS & INTERVIEWS
Information Gathering:
Workshops, Interviews,
Analytics - Owned & External
Big Data, Surveys,
Local & Global Benchmarking
Analysis
Insights &
Recommendations
26. Strategic planning isn’t something you can afford to do once a
year – it’s an ecosystem, responsive to a changing
environment, whose inputs and outputs must be recognized
continuously.
Big Digital provides a practical framework to enable the
business case, more accurate decision-making and, ultimately,
team execution.
Taking customer centric view
Single customer view
Determine acquisition & retention costs
Evolve from fragmented to integrated & efficient ecosystem
Achieved by means of strategic projects - but sense there is inefficiency in the process
Task is to determine whether non-alignment exists and what the causes are
Present evidence for case for change
Provide solid recommendations to address causes