1. 2900 S Service Road, Moore, Ok 73160 •405-613-0295•schlmeels@aol.com
Francis Diaz
Summary
Skilled Manager talented at improving team performance through innovative management
techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to
promote productivity and company loyalty. Proficient at utilizing positive leadership skills, while
consistently identifying and meeting customer needs, as well as internal and external
facility/business expectations. Possess excellent oral and written communication presentation,
facilitation, and interpersonal skills. Versatile Learner who specializes in assisting people under
difficult circumstances and working effectively under pressure.
Highlights
• Customer Service • Reporting/Filing
• Training & Development • Interviewing & Hiring of Staff
• Implementation of Safety Programs • Detail Oriented
• Direct Supervision of Staff • MS Office
• Compliance with Federal, State &
Local Laws
• Resolving Customer Complaints
• Scheduling & Payroll • Typing/Keyboarding
• Data Entry • Accurate cash handling
• Conflict Resolution • Inventory Control
• Currency/Coin Counter • 10 Key
• Outstanding Communication Skill
Accomplishments
Balanced daily cash drawers and vaults totaling an average of over $1,000,000.
Implemented new procedures to reduce errors in commercial deposits and change
order fills.
Experience
Brinks Inc – 2600 Shull Ave – OKC, OK 73111 Richard Lovern – City Manager
405-419-2930
Cash Logistics Manager
Oct 2014-Jul 2015
Duties involved multiple weekly conference calls with customers as well as regional and
district managers to go over new strategies and errors that were performed by tellers.
Payroll, scheduling, vacation, balancing vaults and random audits to ensure all vaults
were in balance and all procedures were followed correctly. Respond to KPI's in a timely
manner to resolve any inconsistencies or errors. Supervised over 20 employees and 2
supervisors in currency room, vault and coin room.

2. Brinks Inc – 2600 Shull Ave – OKC, OK 73111 Richard Lovern – City Manager
405-419-2930
Supervisor
Oct 2013 – Oct 2014
Supervision of 15 employees; working in the currency room, and in the vault. Daily
customer/client relations. Verified and processed commercial deposits, packed out
commercial change orders, balanced and audited various bank vaults, created adjustments
for customer deposit errors. Data entry of commercial customer deposits to go out for
delivery the next day. Research and reconciliation on management request. Enforcing
code of conduct of working employees to achieve the company’s expectation
Brinks Inc – 2600 Shull Ave – OKC, OK 73111 Richard Lovern – City Manager
405-419-2930
Teller
Jul 2008 – Oct 2013
Reconciling and processing customer commercial deposits, imaging checks from
deposits, compiling reports for customers detailing daily deposits and change order fills;
Filling ATM cassettes for delivery on next work day, and processing ATM deposits and
cash from previous work day. Data entry of all commercial deposits, balance vaults
every between every transaction and every night during close to ensure accuracy.
Brinks Inc – 2600 Shull Ave – OKC, OK 73111 Richard Lovern – City Manager
405-419-2930
Messenger
Feb 2006 – Jul 2008
Delivery of change orders to commercial customers, and picking up deposits for
processing and/or delivery to other customer banks. Perpetuating great customer service
and good relations with clients
Brinks Inc – 2600 Shull Ave – OKC, OK 73111 Richard Lovern – City Manager
405-419-2930
Driver
Jul 2005 – Feb 2006
Armored support driver to transport monies and messenger to specified locations and
provide security for messenger. keep track of time on site and departure, loading and
unloading of armored vehicle.
Summit Security – 125 Baylis Road – Melville, NY 11747 James Volpe – VP Sales
631-777-7000
Operations Manager
Jun 2003 – May 2005
Hours varied from 50 – 60 hours a week. Scheduling and overseeing the contract security
operations for the Long Island branch office for over 400 security guards; 7 supervisors,
maintenance of 27 security vehicles, weekly payroll, and vacation request. Hiring/firing of
security guards employees, maintained a safe and secure environment for customers and
employees by establishing and enforcing security policies and procedures.

3. Summit Security – 125 Baylis Road – Melville, NY 11747 James Volpe – VP Sales
631-777-7000
Security Field Supervisor
Jan 2003 – Jun 2003
Conducts specific site related training for officers at their assigned job location to cover all
facets of the officers’ duties and responsibilities.
Counsels officers on various issues such as; appearance, poor attendance, job performance
and customer service.
Assist Branch office personnel with payroll input, uniform inventory and re-supply, inspects
company vehicles for damage, excessive ware and ensures all required maintenance is
completed when needed to ensure maximum serviceability of vehicles.
Inspect, repair or replace various equipment items used by the security officers to perform
their duties as needed.
Work as a team leader for the SERT; (Special Emergency Response Team); when deployed
to assist in regions, where applicable.
Knowledgeable of customer’s service expectations by knowing the customer’s key result
areas.
Work to prevent security problems instead of correcting these problems after they occur.
Stand post at client locations on an as needed basis or as extra support
Perform administrative or security professional-level work.
Summit Security – 125 Baylis Road – Melville, NY 11747 James Volpe – VP Sales
631-777-7000
Security Guard
Jan 1999 – Jan 2003
Secures premises and personnel by patrolling property; monitoring surveillance
equipment; inspecting buildings, equipment, and access points; permitting entry.
Obtain help by sounding alarms.
Prevent losses and damage by reporting irregularities; informing violators of
policy and procedures; restraining trespassers.
Controls traffic by directing drivers.
Completes reports; by recording observations, information, occurrences, and
surveillance activities. Interviewing witnesses; obtaining signatures.
Maintains environment; by monitoring and setting building and equipment
controls.

4. Maintains organization's stability and reputation; by complying with legal
requirements.
Ensure operation of equipment; by completing preventive maintenance
requirements, following manufacturer's instructions, troubleshooting
malfunctions, calling for repairs, evaluating new equipment and techniques.
Contribute to team effort by accomplishing related results as needed.
Education
Oklahoma Community College
Sept 1992-May 1994
Computer Graphics and Design
OSU/OKC
Sept 1991-May 1992
Intro to Electrical Engineering
OU
Sept 1990-May 1991
Intro to Electrical Engineering
Southeast High School
Graduated 1990
Diploma
References
Dr. Lisa Watson
Friend
(858)337-0466
(619)916-1972
Tommy Cox
Friend – 10 Years
539-777-5224
Chris Cobden
Friend – 11 years
405-412-8697
Garrett Lovern
Friend – 11 Years
405-651-0551
Melissa Williamson
Friend – 4 Years
405-305-9797