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#SPS17
Budgeting	for	Account-Based	Marketing:	
A	Practitioner’s	Story	
SPONSORED BY:
#SPS17
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Demand	Gen	Report:	@DG_Report
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#SPS17
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About	Demand	Gen	Report
#SPS17
Questions,	Tweets,	&	Resources
Submit	your	
questions	here
Download		today’s	
resources
Join	the	conversation
#SPS17
#SPS17
How	Are	We	Doing?
#SPS17
Panelists
MODERATOR:
Andrew	Gaffney
Editorial	Director
Demand	Gen	Report
John	Dering
Director	of	ABM	Technology	&	Strategy
Demandbase
@D_Rang
© 2016 DEMANDBASE|SLIDE 7
EVOLUTION OF ACCOUNT-BASED MARKETING
1995- 2005 2005-2012 2012>>>
• Limited in scale
(25-50 accounts)
• Field Mktg centric
• Analog in approach
• Improved scale
• Email centric
• Industry focused
• Post hand raise
• Reactive
• Fully scalable
(5000+ accounts)
• Full funnel
• Multiple targeting
options
• Pre hand raise
• Proactive
© 2016 DEMANDBASE / SLIDE 8
THE RISE OF ACCOUNT-BASED MARKETING
ABM
in 2015
SiriusDecisions: State of ABM 2015
of B2B companies
have ABM program
older than 1 year
20%
of B2B companies
have a skills gap for
ABM
47%
© 2016 DEMANDBASE / SLIDE 9
THE RISE OF ACCOUNT-BASED MARKETING
ABM
in 2016
SiriusDecisions: State of ABM 2016
of B2B companies
have ABM program
older than 1 year
41%
of B2B companies
have staff partially or
fully dedicated to ABM
70%
© 2016 DEMANDBASE / SLIDE 10
THE IMPACT OF ABM
ABM provides much
greater benefit than
traditional approach
ABM and
traditional
are same
Traditional
approach benefit
is much greater
3.98
4.00
4.02
4.14
4.20
4.31
4.64
1 2 3 4 5
Customer Retention Rate
Initial Contract Value
Close Rate
Return on Sales &
Mktg. Investment
Upsell/Cross-sell
Overall LTV
Alignment Between
Sales & Marketing
ABM OUTPERFORMS
TRADITIONAL
METHODS
B2B Marketers Are Realizing
Greater Benefits From ABM
Across Multiple Areas
TOPO: ABM State of the Market
© 2016 DEMANDBASE / SLIDE 11
THE IMPACT OF ABM
3.89
3.81
4.12
4.15
3.70
4.23
4.44
4.17
4.18
4.30
4.32
4.38
4.39
4.87
1 2 3 4 5
Customer Retention Rate
Initial Contract Value
Close Rate
Return on Sales &
Mktg. Investment
Upsell/Cross-sell
Overall LTV
Alignment Between
Sales & Marketing
1 yr+ <1yr
TOPO: ABM State of the Market
ABM provides much
greater benefit than
traditional approach
ABM and
traditional
are same
Traditional
approach benefit
is much greater
ABM BENEFITS
INCREASE OVER TIME
The Benefits Of ABM vs. Traditional
Marketing are more Pronounced as
you Scale your Efforts
© 2016 DEMANDBASE / SLIDE 12
THE IMPACT OF ABM
ABM DEDICATION
INCREASES BOOKINGS
TOPO: ABM State of the Market
A Main Driver for Adopting ABM is
Increasing ACV $71,941
$195,294
$0
$50,000
$100,000
$150,000
$200,000
$250,000
Pre-ABM ACV Post ABM ACV
ACV: Before & After ABM
171%
© 2016 DEMANDBASE / SLIDE 13
BUDGETS FOR ACCOUNT-BASED MARKETING IN 2017
ABM
success is
driving demand
for increased
investment
Source: ITSMA & ABM Leadership Alliance ABM Benchmarking Survey, July 2017
of marketing budget
dedicated to ABM
26%
of companies planned
to increase their ABM
budget in FY2017
72%
© 2016 DEMANDBASE|SLIDE 14
No line item or don’t understand
how to find new budget?
Don’t know which programs to adopt,
drop or keep
Measuring deep funnel metrics takes time
CHALLENGES YOU’RE FACING IN BUDGETING
© 2017 DEMANDBASE # 15
5 Ways to
Marketers Are
Finding Budget
for ABM
Top-down directive is in place
Use innovation budget to test
Partner with other teams to
fund programs
Roll up under other Initiatives
Shift and reallocate budgets
from existing programs
$
$
© 2017 DEMANDBASE # 16
WAYS TO BUDGET FOR ABM
ABM Budget
Directive
Determine what areas are ready for ABM
§ Processes
§ Technologies
§ Program/Channels
Identify a starting point
Prioritize under performing areas first{
© 2017 DEMANDBASE # 17
WAYS TO BUDGET FOR ABM
Use
innovation
budget to test
Find a test that will make a difference
Be sure to measure for a successful test
Be cautious and conscious of test
time frames
{
$
© 2017 DEMANDBASE # 18
WAYS TO BUDGET FOR ABM
Partner with
departments
to fund
Sales and Marketing Alignment is a
2-way street
Sales needs more than leads, they need
target account insights like:
§ Anonymous buyer activity
§ Product interest alerts
§ Stalled deals visibility
{
© 2017 DEMANDBASE # 19
WAYS TO BUDGET FOR ABM
Roll up
under other
initiatives
What other initiatives will ABM support?
§ Website Redesign
§ Customer Experience Enhancements
§ Marketing Automation
{
© 2017 DEMANDBASE # 20
WAYS TO BUDGET FOR ABM
Be honest about what’s working
and what’s not
Start with your list of budget areas
to determine where you can make
changes
Shift or
Re-allocation
Budgets
{
$
© 2017 DEMANDBASE # 21
TOP B2B MARKETING BUDGET CATEGORIES
FIELD
MARKETING
Hospitality
Events
WEBSITE
CRM
MAS/MAP
DMPs
Analytics
Predictive
TECHNOLOGY /
INFRASTRUCTURE
DEMAND GEN
Sponsorships: Events
Sponsorships: Content
Digital Events: Webinars
Advertising
SEM Content Syndication/
3rd party Networks
Paid Social
Direct Mail
CONTENT MARKETING
PRODUCT
MARKETING
PR/ANALYST
AGENCY FEES
Testing
Design
Paid Social
SEM
© 2017 DEMANDBASE # 22
CATEGORICAL SPEND UNAFFECTED BY ABM
WEBSITE
CRM
MAS/MAP
DMPs
Analytics
Predictive
TECHNOLOGY /
INFRASTRUCTURE CONTENT MARKETING
PRODUCT
MARKETING
PR/ANALYST
AGENCY FEES
Testing
Design
Start by ruling out
areas you can’t cut
© 2017 DEMANDBASE # 23
THEN WHAT CATAGORIES CAN BE OPTIMIZED?
FIELD
MARKETING
Hospitality
Events
WEBSITE
CRM
MAS/MAP
DMPs
Analytics
Predictive
TECHNOLOGY /
INFRASTRUCTURE
DEMAND GEN
Sponsorships: Events
Sponsorships: Content
Digital Events: Webinars
Advertising
SEM Content Syndication/
3rd party Networks
Paid Social
Direct Mail
CONTENT MARKETING
PRODUCT
MARKETING
PR/ANALYST
AGENCY FEES
Testing
Design
Paid Social
SEM
© 2017 DEMANDBASE # 24
WHAT YOU HAVE TO WORK WITH
FIELD
MARKETING
Hospitality
Events
DEMAND GEN
Sponsorships: Events
Sponsorships: Content
Digital Events: Webinars
Advertising
SEM Content Syndication/
3rd party Networks
Paid Social
Direct Mail
Paid Social
SEM
Categories you can
optimize for ABM
© 2016 DEMANDBASE|SLIDE 25
WHERE TO START MIGRATING PROGRAM CHOICES WITH THESE INSIGHTS
EASY
§ Advertising – already spending $$
§ Field Marketing – probably already targeting by certain cities
§ Content Syndication – already spending $$, just limit results
§ Website Optimization
MORE WORK
§ Website Customization
§ Sophisticated Personalization
§ National events
§ Direct mail
§ Nurturing
© 2017 DEMANDBASE # 26
SET BASELINES FOR PERFORMANCE
Evaluating previous performance to set baselines and
define threshold/metrics for cut vs keep (opp gen, target
account ratios, pipeline acceleration, etc.)
§ Old evaluation metrics
§ New ABM ones
How will measuring success change for each program?
§ Performance/attribution tracking
§ Cost tracking
© 2016 DEMANDBASE # 27
ABM OPTIMIZED MARKETING MEANS MORE BUDGET TO DRIVE GROWTH
$222K / year
for New ABM
Programs & ABM
Technologies
$465k
FULL BUDGET
CONTENT SYNDICATION
WEBINAR SPONSORSHIPS
DIGITAL ADVERTISING
REGIONAL EVENTS
SAVING BY ABM APPROACH
$243k
FULL BUDGET
Standard B2B
Marketing Spend
ABM Optimized
Spend
© 2017 DEMANDBASE # 28
COST OPTIMIZATION vs OUTPUT
0%
20%
40%
60%
80%
100%
0
200
400
600
800
1000
2013 2014 2015 2016
Pipeline Generate Cost Per Opp
Pipeline Count vs Opportunity Cost (Forecasted)
© 2016 DEMANDBASE|SLIDE 29
Turn ABM Up to 11
More Programs?
New Technologies?
Better Analytics?
New Markets?
What to do with
Optimized savings?
© 2017 DEMANDBASE # 30
KEY TAKE-AWAYS: HOW TO BUDGET FOR ABM
Where are you currently spending?
Narrow options for consideration
Start with low hanging fruit
Set baseline performance evaluations/thresholds
Make decisions on spend and programs
How do you plan to find budget?
Scale success and fail fast
QEUSTIONS?
#SPS17
How	Are	We	Doing?
#SPS17
Q&A	/	Panelists
MODERATOR:
Andrew	Gaffney
Editorial	Director
Demand	Gen	Report
John	Dering
Director	of	ABM	Technology	&	Strategy
Demandbase
@D_Rang
#SPS17
Thank	You	For	Attending
Register	for	more	sessions	now	thru	November	3rd!
Please	join	us	for	our	next	session	Today	at	2:00	PM	(ET)	/	11:00	PM	(PT)
http://webinars.demandgenreport.com/strategy-and-planning-series/2017/

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Budgeting for ABM: Optimizing Spend to Drive Growth

  • 3. #SPS17 • Tracking strategies & solutions in lead generation & marketing tech since 2007 • Daily news and analysis, special reports, original research and live events • Newsletter reaches 45,000 readers • Additional resources at: demandgenreport.com/resources @DG_Report http://linkd.in/DG_Specialists About Demand Gen Report
  • 7. © 2016 DEMANDBASE|SLIDE 7 EVOLUTION OF ACCOUNT-BASED MARKETING 1995- 2005 2005-2012 2012>>> • Limited in scale (25-50 accounts) • Field Mktg centric • Analog in approach • Improved scale • Email centric • Industry focused • Post hand raise • Reactive • Fully scalable (5000+ accounts) • Full funnel • Multiple targeting options • Pre hand raise • Proactive
  • 8. © 2016 DEMANDBASE / SLIDE 8 THE RISE OF ACCOUNT-BASED MARKETING ABM in 2015 SiriusDecisions: State of ABM 2015 of B2B companies have ABM program older than 1 year 20% of B2B companies have a skills gap for ABM 47%
  • 9. © 2016 DEMANDBASE / SLIDE 9 THE RISE OF ACCOUNT-BASED MARKETING ABM in 2016 SiriusDecisions: State of ABM 2016 of B2B companies have ABM program older than 1 year 41% of B2B companies have staff partially or fully dedicated to ABM 70%
  • 10. © 2016 DEMANDBASE / SLIDE 10 THE IMPACT OF ABM ABM provides much greater benefit than traditional approach ABM and traditional are same Traditional approach benefit is much greater 3.98 4.00 4.02 4.14 4.20 4.31 4.64 1 2 3 4 5 Customer Retention Rate Initial Contract Value Close Rate Return on Sales & Mktg. Investment Upsell/Cross-sell Overall LTV Alignment Between Sales & Marketing ABM OUTPERFORMS TRADITIONAL METHODS B2B Marketers Are Realizing Greater Benefits From ABM Across Multiple Areas TOPO: ABM State of the Market
  • 11. © 2016 DEMANDBASE / SLIDE 11 THE IMPACT OF ABM 3.89 3.81 4.12 4.15 3.70 4.23 4.44 4.17 4.18 4.30 4.32 4.38 4.39 4.87 1 2 3 4 5 Customer Retention Rate Initial Contract Value Close Rate Return on Sales & Mktg. Investment Upsell/Cross-sell Overall LTV Alignment Between Sales & Marketing 1 yr+ <1yr TOPO: ABM State of the Market ABM provides much greater benefit than traditional approach ABM and traditional are same Traditional approach benefit is much greater ABM BENEFITS INCREASE OVER TIME The Benefits Of ABM vs. Traditional Marketing are more Pronounced as you Scale your Efforts
  • 12. © 2016 DEMANDBASE / SLIDE 12 THE IMPACT OF ABM ABM DEDICATION INCREASES BOOKINGS TOPO: ABM State of the Market A Main Driver for Adopting ABM is Increasing ACV $71,941 $195,294 $0 $50,000 $100,000 $150,000 $200,000 $250,000 Pre-ABM ACV Post ABM ACV ACV: Before & After ABM 171%
  • 13. © 2016 DEMANDBASE / SLIDE 13 BUDGETS FOR ACCOUNT-BASED MARKETING IN 2017 ABM success is driving demand for increased investment Source: ITSMA & ABM Leadership Alliance ABM Benchmarking Survey, July 2017 of marketing budget dedicated to ABM 26% of companies planned to increase their ABM budget in FY2017 72%
  • 14. © 2016 DEMANDBASE|SLIDE 14 No line item or don’t understand how to find new budget? Don’t know which programs to adopt, drop or keep Measuring deep funnel metrics takes time CHALLENGES YOU’RE FACING IN BUDGETING
  • 15. © 2017 DEMANDBASE # 15 5 Ways to Marketers Are Finding Budget for ABM Top-down directive is in place Use innovation budget to test Partner with other teams to fund programs Roll up under other Initiatives Shift and reallocate budgets from existing programs $ $
  • 16. © 2017 DEMANDBASE # 16 WAYS TO BUDGET FOR ABM ABM Budget Directive Determine what areas are ready for ABM § Processes § Technologies § Program/Channels Identify a starting point Prioritize under performing areas first{
  • 17. © 2017 DEMANDBASE # 17 WAYS TO BUDGET FOR ABM Use innovation budget to test Find a test that will make a difference Be sure to measure for a successful test Be cautious and conscious of test time frames { $
  • 18. © 2017 DEMANDBASE # 18 WAYS TO BUDGET FOR ABM Partner with departments to fund Sales and Marketing Alignment is a 2-way street Sales needs more than leads, they need target account insights like: § Anonymous buyer activity § Product interest alerts § Stalled deals visibility {
  • 19. © 2017 DEMANDBASE # 19 WAYS TO BUDGET FOR ABM Roll up under other initiatives What other initiatives will ABM support? § Website Redesign § Customer Experience Enhancements § Marketing Automation {
  • 20. © 2017 DEMANDBASE # 20 WAYS TO BUDGET FOR ABM Be honest about what’s working and what’s not Start with your list of budget areas to determine where you can make changes Shift or Re-allocation Budgets { $
  • 21. © 2017 DEMANDBASE # 21 TOP B2B MARKETING BUDGET CATEGORIES FIELD MARKETING Hospitality Events WEBSITE CRM MAS/MAP DMPs Analytics Predictive TECHNOLOGY / INFRASTRUCTURE DEMAND GEN Sponsorships: Events Sponsorships: Content Digital Events: Webinars Advertising SEM Content Syndication/ 3rd party Networks Paid Social Direct Mail CONTENT MARKETING PRODUCT MARKETING PR/ANALYST AGENCY FEES Testing Design Paid Social SEM
  • 22. © 2017 DEMANDBASE # 22 CATEGORICAL SPEND UNAFFECTED BY ABM WEBSITE CRM MAS/MAP DMPs Analytics Predictive TECHNOLOGY / INFRASTRUCTURE CONTENT MARKETING PRODUCT MARKETING PR/ANALYST AGENCY FEES Testing Design Start by ruling out areas you can’t cut
  • 23. © 2017 DEMANDBASE # 23 THEN WHAT CATAGORIES CAN BE OPTIMIZED? FIELD MARKETING Hospitality Events WEBSITE CRM MAS/MAP DMPs Analytics Predictive TECHNOLOGY / INFRASTRUCTURE DEMAND GEN Sponsorships: Events Sponsorships: Content Digital Events: Webinars Advertising SEM Content Syndication/ 3rd party Networks Paid Social Direct Mail CONTENT MARKETING PRODUCT MARKETING PR/ANALYST AGENCY FEES Testing Design Paid Social SEM
  • 24. © 2017 DEMANDBASE # 24 WHAT YOU HAVE TO WORK WITH FIELD MARKETING Hospitality Events DEMAND GEN Sponsorships: Events Sponsorships: Content Digital Events: Webinars Advertising SEM Content Syndication/ 3rd party Networks Paid Social Direct Mail Paid Social SEM Categories you can optimize for ABM
  • 25. © 2016 DEMANDBASE|SLIDE 25 WHERE TO START MIGRATING PROGRAM CHOICES WITH THESE INSIGHTS EASY § Advertising – already spending $$ § Field Marketing – probably already targeting by certain cities § Content Syndication – already spending $$, just limit results § Website Optimization MORE WORK § Website Customization § Sophisticated Personalization § National events § Direct mail § Nurturing
  • 26. © 2017 DEMANDBASE # 26 SET BASELINES FOR PERFORMANCE Evaluating previous performance to set baselines and define threshold/metrics for cut vs keep (opp gen, target account ratios, pipeline acceleration, etc.) § Old evaluation metrics § New ABM ones How will measuring success change for each program? § Performance/attribution tracking § Cost tracking
  • 27. © 2016 DEMANDBASE # 27 ABM OPTIMIZED MARKETING MEANS MORE BUDGET TO DRIVE GROWTH $222K / year for New ABM Programs & ABM Technologies $465k FULL BUDGET CONTENT SYNDICATION WEBINAR SPONSORSHIPS DIGITAL ADVERTISING REGIONAL EVENTS SAVING BY ABM APPROACH $243k FULL BUDGET Standard B2B Marketing Spend ABM Optimized Spend
  • 28. © 2017 DEMANDBASE # 28 COST OPTIMIZATION vs OUTPUT 0% 20% 40% 60% 80% 100% 0 200 400 600 800 1000 2013 2014 2015 2016 Pipeline Generate Cost Per Opp Pipeline Count vs Opportunity Cost (Forecasted)
  • 29. © 2016 DEMANDBASE|SLIDE 29 Turn ABM Up to 11 More Programs? New Technologies? Better Analytics? New Markets? What to do with Optimized savings?
  • 30. © 2017 DEMANDBASE # 30 KEY TAKE-AWAYS: HOW TO BUDGET FOR ABM Where are you currently spending? Narrow options for consideration Start with low hanging fruit Set baseline performance evaluations/thresholds Make decisions on spend and programs How do you plan to find budget? Scale success and fail fast