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G&A Partners Webinar - Respect in the workplace

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Workplace Civility
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G&A Partners Webinar - Respect in the workplace

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Maintaining respect and civility is a key component of creating a positive work environment. In this webinar, Vance Daniels, SPHR, will discuss how to identify and deal with conflict, harassment and discrimination, and what supervisors can do to promote respect in the workplace.

Resolving interpersonal conflict in the workplace
Recognizing and reporting harassment & discrimination
Handling complaints and taking corrective action

Maintaining respect and civility is a key component of creating a positive work environment. In this webinar, Vance Daniels, SPHR, will discuss how to identify and deal with conflict, harassment and discrimination, and what supervisors can do to promote respect in the workplace.

Resolving interpersonal conflict in the workplace
Recognizing and reporting harassment & discrimination
Handling complaints and taking corrective action

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G&A Partners Webinar - Respect in the workplace

  1. 1. Respect  in  the  Workplace   Vance  Daniels,  SPHR   G&A  Partners  
  2. 2. Session  Objec=ves   •  Dealing  with  interpersonal  conflict  in  the   workplace   •  Recognizing  and  repor=ng  harassment  &   discrimina=on   •  How  to  handle  harassment  &  discrimina=on   claims  
  3. 3. Sources  of  Conflict   •  Poor  Communica=on   •  Difference  in  Values   •  Differing  Interests   •  Personality  Clashes   •  Poor  Performance     •  Bias/Stereotypes  
  4. 4. Poll  Ques=on   Have  you  personally  experienced  a  conflict   with  a  co-­‐worker?    
  5. 5. Addressing  Conflict   •  Avoidance   •  Collabora=on   •  Compromise   •  Compe=ng     •  Backing  Down  
  6. 6. Conflict  Resolu=on   •  Address  the  issue  face  to  face   •  Iden=fy  the  conflict   •  Iden=fy  the  best  possible  outcome   •  Let  both  sides  speak   •  Provide  solu=ons   •  What  solu=ons  will  work  for  both  par=es   •   What’s  the  way  forward  
  7. 7. Example  of  Workplace  Conflict   Jonathan  thinks  his   supervisor,  Sue,  is  not   giving  him  good  leads   for  his  sales  job.  He   thinks  she  is  trying  to   push  him  out.  He  starts   publicly  cri=cizing  her   management  abili=es   and  saying  she  is   causing  sales  revenue  to   fall.     Conflict  in  the  Workplace  
  8. 8. Examples  of  Conflict   •  There  is  con=nual  conflict   between  Accoun=ng  and   Sales.  Accoun=ng  accuses   sales  of  not  comple=ng  all   the  paperwork.  Sales  feels   the  paperwork  is   cumbersome  and  not   necessary.    
  9. 9. • Race     • Color   • Na=onal  origin   • Religion   • Gender/Pregnancy   • Age   • Disability   • Gene=c  informa=on   Harassment  &  Discrimina=on    
  10. 10. Harassment  and  the  Law   •  Unwanted,  unwelcomed   and  uninvited  behavior   that  demeans,  threatens  or   offends  the  vic=m  and   results  in  a  hos=le   environment  for  the   vic=m.   Harassment  and  the  Law  
  11. 11. Harassment   • Offensive  jokes   • Slurs/Insults   • Physical  assault/ Threats   • In=mida=on   • Offensive  objects  or   pictures  
  12. 12. Harassment   •  EEOC  Employer  Compliance  Manual:   •  “…Title  VII  is  not  a  general  civility  code,  and   does  not  render  all  insensi=ve  or  offensive   comments,  pe^y  slights,  and  annoyances   illegal.  O_and  or  isolated  incidents  (unless   extremely  serious)  will  not  rise  to  the  level   of  illegality.”   Ø If  it  is  not  illegal,  is  it  okay?  
  13. 13. Is  This  Harassment?     A  co-­‐worker  con=nually  impersonates  an   employees  accent   Is  this  harassment?     A  Buddhist  employee  discusses   medita=on  techniques  with  a  curious     co-­‐worker  in  the  lunch  room.   Is  this  harassment?     A  42-­‐yr-­‐old  con=nually  teases  a  64-­‐yr-­‐old   about  receiving  senior  ci=zen  discounts.     Is  this  harassment?     NO YES YES
  14. 14. Is  This  Harassment?     A  female  employee  expresses  concerns,   and  her  manager  jokingly  says  “don’t  be  a   girl  about  it”        Is  this  harassment?     When  some  co-­‐workers  go  out  to  lunch   they  don’t  invite  a  minority  employee.    Is  this  harassment?     An  employee  is  having  a  bad  day  and  his   supervisor  asks  if  he  has  taken  his   medica=on.                                                                                                               Is  this  harassment?     YES NO YES
  15. 15. Sexual  Harassment   • Conduct  of  a  sexual   nature  that  is:   •  Unwelcome   •  Harmful   •  Offensive    
  16. 16. Tangible  Employment  Ac=on   •  Tangible  employment   ac0on  (Quid  Pro  Quo)   •  Hiring,  Firing   •  Promo0ons   •  Discipline   •  Compensa0on   •  Automa=c  liability  if   tangible  employment   ac=on  occurred   Tangible  Employment  Ac=on  
  17. 17. Hos=le  Work  Environment     Examples  include:   •  Sexually  explicit  pictures,   calendars,  graffi=,  or   objects   •  Regularly:   • Using  dirty  words   • Making  sexual  jokes   • Using  obscene  gestures   • Making  rude  comments  of   a  sexual  nature  
  18. 18. Who’s  Affected?   •  Those  who  commit  acts   of  sexual  harassment,   include:   •  Employees  at  any  level   •  Clients  or  customers   •  Members  of  the     same  gender   Who  Can  be  Affected?  
  19. 19. Who’s  Affected?  (cont.)   •  Those  who  experience   harassment,  include:   •  Direct  targets   •  Bystanders  and   witnesses   Who  Can  be  Affected?    
  20. 20. Is  This  Sexual  Harassment?   An  employee  asks  a  co-­‐worker  for  a  date.   Is  this  sexual  harassment?   An  employee  is  asked  by  her  supervisor  to   talk  about  her  raise  aher  hours  at  a  roman=c   restaurant.   Is  this  sexual  harassment?   An  employee  brings  a  sexually  explicit  gag   gih  to  work  for  a  co-­‐worker’s  birthday   present.   Is  this  sexual  harassment?   YES YES NO
  21. 21. Preven=on:  What  can  You  Do?   •  Consider  your  own  ac=ons       •  could  you  be  making  someone   uncomfortable?   •  ...even  uninten=onally?   •  Report  harassment  promptly   •  Support  vic=ms   •  Cooperate  with   inves=ga=ons   •  Retalia=on  is  not  tolerated   •  Follow  Policies  
  22. 22. Repor=ng  Harassment   •  Supervisor   •  Management   •  Human  Resources   •  G&A  Partners   •  Don’t  wait!  
  23. 23. Supervisor  Role   •  A  supervisor  is  an  agent  of   the  company  in  terms  of  his   or  her:   •  Knowledge  –     What  you  know….or  should  have   known   •  Statements   •  Ac=ons    
  24. 24. Discrimina=on-­‐  What  Is  Prohibited?     •  Organiza=ons  can’t  discriminate  in:   •  Recrui=ng,  hiring,  and  tes=ng   •  Firing   •  Promo=ons,  transfers,  layoffs,  recalls   •  Discipline   •  Training  and  appren=ceship  programs   •  Compensa=on  and  benefits  
  25. 25. Discrimina=on  -­‐  What  Is  Prohibited?   •  Basing  employment  decisions  on  anything  other   than  an  individual’s  qualifica=ons  and  abili=es   •  Applying  different  standards  to  different   individuals   •  Allowing  or  engaging  in  harassment   •  Retalia=ng  against  individuals  for  engaging  in   protected  ac=vi=es  
  26. 26. Discrimina=on   •  Inten=onal   discrimina=on   •  Uninten=onal   discrimina=on   •  Adverse  impact  
  27. 27. Handling  Complaints   •  Encourage  repor=ng   •  Confiden=ality   •  Respond  to  all   complaints   •  Allow  employees  to   bypass  the  normal   chain  of  command   •  Contact  Human   Resources  
  28. 28. Poll  Ques=on   Does  your  office  have  a  formal  policy  in   place  so  that  employees  can  safely  lodge   complaints?  
  29. 29. Taking  Correc=ve  Ac=on     •  Correct  the  effects  of  the  harassment/ discrimina=on     •  Adverse  Ac=on     •  Follow  up  to  make     sure  the  problem     is  solved   •  Retalia=on  is  prohibited  
  30. 30. HRCI  Cer3fica3on  Credits:     "This  webinar  has  been  pre-­‐cer=fied  for  1  hour  of  general  recer=fica=on  credit   toward  PHR,  SPHR  and  GPHR  recer=fica=on  through  the  HR  Cer=fica=on  Ins=tute.       We  will  send  out  a  confirma3on  e-­‐mail  with  the  Program  ID  code  to  note  on  your   HRCI  recer3fica3on  applica3on  form  to  everyone  who  is  confirmed  as  aCended   and  watched  the  live  version  of  this  webinar.   The  use  of  this  seal  is  not  an  endorsement  by  the  HR  Cer=fica=on  Ins=tute  of  the  quality  of  the   program.    It  means  that  this  program  has  met  the  HR  Cer=fica=on  Ins=tute's  criteria  to  be  pre-­‐ approved  for  recer=fica=on  credit."   QUESTIONS?   G&A  Partners   info@gnapartners.com   (800)  253-­‐8562   *This webinar has been recorded and will be posted on the G&A website by Friday

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