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cmlibrary.org | #cmlibrary 
Serving Teens As They Are: Best Practices for Engaging Teens in 
Your Community 
Angela Craig & Amy Wyckoff 
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Introductions 
Angela Craig, Teen Services Coordinator 
Amy Wyckoff, Teen Lead Librarian
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Topics Covered 
• Introduction to Teen Programming at CML 
• Focus Areas and Examples of Programming 
Best Practices 
• Outcome Measurements
cmlibrary.org | #cmlibrary 
Brainstorm: 
What are the best 
qualities of your teens?
cmlibrary.org | #cmlibrary 
http://bits.blogs.nytimes.com/2011/11/09/teenagers-tell-researchers-its-a-cruel 
-cruel-online-world/?_php=true&_type=blogs&_r=0
cmlibrary.org | #cmlibrary 
Section One: 
Introduction to Teen 
Programming at CML
cmlibrary.org | #cmlibrary 
Pop Quiz 
At what age has the frontal lobe completed 
development? 
A) 16 
B) 18 
C) 21 
C) 25
cmlibrary.org | #cmlibrary 
Pop Quiz 
Which of these three assets are important to 
teen development? 
A) family support 
B) community support 
C) academic support 
D) all of the above
cmlibrary.org | #cmlibrary 
40 Developmental Assets for Adolescents 
The Search Institute has identified the forty 
building blocks of healthy development— 
known as Developmental Assets—that help 
youth grow up into healthy, caring, and 
responsible adults. 
http://www.search-institute.org/
cmlibrary.org | #cmlibrary 
Library Impact on Teen Community 
• Commitment to learning 
• Positive peer influence 
• Engage in creative activities 
• Instills positive values 
• Interpersonal and social competence 
• Constructive use of time 
• Increased self-esteem 
• Positive identity
cmlibrary.org | #cmlibrary 
Teen Impact on the Library 
• Teens keep library services relevant 
• Teens are ambassadors for the library within 
their social and educational environment 
• Teens are the future and also future voters 
(who could vote for or against funding to 
libraries)
cmlibrary.org | #cmlibrary 
Library Services Are Circular
cmlibrary.org | #cmlibrary 
Brief history of CML Teen Services 
• Initially we had limited teen staff/librarians at each branch 
• Children’s Services was a big focus with not a lot of program 
structure or support in place for teens 
• We needed to change the mindset of library staff by making 
Teen Services a priority 
• We wanted to welcome teens into our branches and create 
age-appropriate spaces for them
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
• We made excellent progress until budget cuts 
resulted in a significant reduction in staff in 2010 
• We lost teen-serving staff and had to rethink 
programming for teens and pre-teens 
• Four years later we have new programming 
guidelines and teen staff in every branch
cmlibrary.org | #cmlibrary 
The Branch Perspective 
• Show all teens they are welcome at your branch 
• Set expectations for teens, communicate 
expectations, and then hold them to these 
expectations 
• Set a positive tone towards working with the teens 
and keep this momentum going throughout the year 
• Encourage branch staff to be involved with Teen 
Services (on even the smallest level)
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
System Perspective: Teen Services 
• Transitioning teens successfully to adulthood, 
however success looks for each teen
cmlibrary.org | #cmlibrary 
Questions?
cmlibrary.org | #cmlibrary 
Section Two 
Focus Areas and Examples 
of Programming Best 
Practices
cmlibrary.org | #cmlibrary 
CML Programming Focus Areas 
• Workforce Development 
• Educational Success 
• Literacy
cmlibrary.org | #cmlibrary 
• In the beginning, there was a limited 
definition of our focus areas 
• For example, Workforce Development 
Programs were thought to be just resume, 
cover letter, Microsoft Office basics, and 
interview skills programs 
• Educational Success programs were thought 
to be just tutoring and study skills programs
cmlibrary.org | #cmlibrary 
….which didn’t work at all with teens
cmlibrary.org | #cmlibrary 
What Did Teens Want? 
• Food 
• Crafts 
• Games 
• Free stuff 
• Down time to hang out with friends and meet 
new people 
• Something interesting to read
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
How do you connect these service areas to teen 
programming? 
• Make the programs hands-on and interactive 
• Make the topics relevant to your teens 
• Give them time to be teens and interact with 
each other 
• Turn it into a game if possible
cmlibrary.org | #cmlibrary 
Focus Area: Educational Success 
“While we focus on early literacy as our top priority, 
the Library also emphasizes helping young students 
and teens achieve educational success, which is a 
strong predictor of career success. Whether 
providing a place to study, resources for research 
and learning, or special programming, we are 
dedicated to helping students succeed.” 
– CML FY13 Annual Report
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Pop Quiz 
• What percentage of teens have smart 
phones? 
A) 15% 
B) 25% 
C) 37% 
D) 86%
cmlibrary.org | #cmlibrary 
Pop Quiz 
• What percentage of teens have access to a 
computer at home? 
A) 50% 
B) 60% 
C) 74% 
D) 93%
cmlibrary.org | #cmlibrary 
• 78% of teens have a cell phone, and almost half (47%) 
of those own smartphones. That translates into 37% of 
all teens who have smartphones, up from just 23% in 
2011. 
• One in four teens (23%) have a tablet computer, a level 
comparable to the general adult population. 
• Nine in ten (93%) teens have a computer or have access 
to one at home. Seven in ten (71%) teens with home 
computer access say the laptop or desktop they use 
most often is one they share with other family members. 
- From www.pewinternet.org
cmlibrary.org | #cmlibrary 
STEM 101 
• These programs introduce teens and pre-teens to 
various topics related to Science, Technology, 
Engineering, and Math 
• Activities are always hands-on and encourage 
exploration and discovery 
• Teens learn to investigate and come to their own 
understanding of the topic 
• Often require collaboration to complete the project
cmlibrary.org | #cmlibrary 
STEM 101 
• Sometimes have a theme, such as color theory, earth 
science, or architecture 
• We often set up stations for the program and teens 
are able to try several activities at their own pace 
• These programs range in price depending on the 
supplies needed 
• May invite experts from the field to demonstrate
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
www.makeymakey.com 
/
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
How do teens feel about STEM programs… 
“I like when we have STEM programs because 
we get to try new things and work together. 
Also, I like that we aren’t graded on the 
results like in school. We can just have fun 
and see what happens. It’s more fun than 
when we do experiments at school and the 
teacher expects it to turn out a certain way.” 
- Katelyn, age 17
cmlibrary.org | #cmlibrary 
Recommended Resources for Stem 101 
• The Kitchen Science tab on 
www.thenakedscientists.com 
• “Educational Resources” section on 
www.billnye.com 
• Technology related projects on 
www.makezine.com/projects/ 
• Search “Kitchen Science” or “STEM” on Pinterest
cmlibrary.org | #cmlibrary 
What percentage of students across the country 
graduate within four years of starting high 
school? 
A) 48% 
B) 56% 
C) 78% 
D) 92% 
www.washingtonpost.com/ 
Pop Quiz
cmlibrary.org | #cmlibrary 
What are the top fields for college graduates in 
2014? 
A) Software Developer- system software 
B) Software Developer- Apps 
C) Market Research Analyst/ Marketing Specialist 
D) all of the above 
www.businessinsider.com/ 
Pop Quiz
cmlibrary.org | #cmlibrary 
“College 101 (previously Operation College Launch) 
served 546 teens with 36 classes across the system in 
2013, helping both teens and their parents navigate 
the challenging task of applying to and paying for 
college. 96% of evaluation respondents stated that 
they felt OCL classes helped them better prepare for 
college.” 
– CML FY13 Annual Report 
College 101
cmlibrary.org | #cmlibrary 
College 101 
• This is a low-cost high impact program 
• Potential partners and guest speakers include: 
- Staff and counselors from local universities 
- College students at the local schools (home for 
holidays) 
- Kaplan and Princeton Review 
- Local high school guidance counselors 
- Parent experts
cmlibrary.org | #cmlibrary 
College 101 Program Offerings 
• Writing a Winning College Application Essay 
• Accepted- Getting Into Your Top Choice School 
with Kaplan 
• Scholarship Search with the Scholar Mom 
• Community College as a Choice 
• SAT or ACT Practice Exams with the Princeton 
Review or Kaplan
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Focus Area: Literacy 
These programs are developed to help patrons 
develop reading and writing skills. Teen and 
pre-teen programs in this focus area include 
book clubs, author visits, and writing 
programs.
cmlibrary.org | #cmlibrary 
Poetry and Pancakes (or Poetry and Popcorn) 
• Teens read original poems or poems from library 
books and receive a freshly-made pancake 
• Can be themed for a special occasion (Summer 
Reading or Black History Month, for example) 
• Teens may also write original poetry in these 
programs if given the opportunity. We encourage 
them to write by using use mad libs poetry 
worksheets
cmlibrary.org | #cmlibrary 
Just Because Poems 
Just because I'm half Japanese 
I'm not a California roll 
I'm not a Sony TV or radio 
I'm not a Toyota or a Nissan 
Just because I'm half Japanese 
I don't like being considered one race 
I'm not a "mixed up person" 
Just because I'm half Japanese 
I do like things that you do like to do 
I do like and play basketball 
Just because I'm half Japanese 
What is race? 
Is there a thing called race? 
Can't you just like me because I'm me? 
I think so. 
Just because I am a teenage girl 
Doesn't mean I hate school 
Doesn't mean I dress inappropriately to get 
boys attention 
Doesn't mean I stay all night on social media 
I am different 
Just because I am quiet 
Doesn't mean I don't have a voice 
Doesn't mean I don't see what you're doing 
Doesn't mean I am naive 
I am strong 
Just because I smile 
Doesn't mean I am happy 
Doesn't mean I don't cry 
Doesn't mean I don't get sad 
I am human. 
https://worldpulse.com/node/83456
cmlibrary.Just Because I'm a Librarian org | #cmlibrary 
Just because I'm a librarian 
Doesn't mean all I do all day and night is read 
Doesn't mean 
And doesn't mean 
Just because 
Doesn't mean 
Just because 
Doesn't mean 
Just because 
(Question) 
(Question) 
(Statement)
cmlibrary.org | #cmlibrary 
Pancakes at the Library 
I make poetry like cookies from those Easy Bakes 
I’m writing this for a second set of pancakes 
My rhymes leave you confused and looking for the 
subliminal 
This here’s another poem I wrote for Independence 
Regional 
- Reggie, age 14
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Kindness Quotes 
• Teens write positive messages of 
encouragement on slips of paper and place 
these in children’s books around the library
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Window Poetry 
• Teens write their original poetry on the 
windows of the teen area using washable 
window markers
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Black Out Poetry 
• Teens use weeded book pages and mark out 
words to form their own poems 
• Provide a way for teens to share their work 
(via a display or reading)
cmlibrary.org | #cmlibrary 
From blackoutpoetry.net
cmlibrary.org | #cmlibrary 
Pavement Poetry, Chalkboard Poetry, 
etc 
• Teens write original poetry on pavement 
outside the library, on chalkboards, or 
anywhere else you can think of that might be 
out of the ordinary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Comic Creations 
• Teens are given comic strip templates with no 
text or partial missing text and they fill in the 
blanks 
• Let teens create a display to showcase their 
work
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Focus Area: Workforce Development 
Workforce Development programs at CML are 
for adults who are seeking work or trying to 
improve job skills, as well as for teens who 
are exploring colleges and careers.
cmlibrary.org | #cmlibrary 
Strictly Business 
• Invite in experts from the community to 
explain simple business skills such as tying a 
tie, dressing for an interview, and shaking 
hands 
• Find a way to engage teens by making these 
skills relevant to them
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Friendly Competition 
• Who can successfully tie a single Windsor 
knot?
cmlibrary.org | #cmlibrary 
“I Can” Career Program Series 
• Keep it current and viable 
• The presenter provides the hands-on, we 
provide the follow up for career path options 
• Hands-on professions with teen appeal
cmlibrary.org | #cmlibrary 
Possible Topics 
• Nail Technician or Hair Stylist 
• Photographer 
• Professional Artist 
• Small Business Owner 
• Vet or Animal Shelter Coordinator 
• Yoga or Fitness Instructor 
• App or Website Designer 
• Baker, Chef, or Restaurant Owner 
• Local Journalist or Newscaster 
• Any other professional with an unusual career
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Lessons Learned 
• Vet your professionals 
• Invite new professionals each time 
• Ask your teens about their career interests 
• Partner with local guidance counselors to 
market the programs
cmlibrary.org | #cmlibrary 
Teen Volunteers: Guiding Principles 
• They’re not here for us, we’re here for 
them 
• We provide projects of meaning for 
our teen volunteers, not just busy 
work
cmlibrary.org | #cmlibrary 
Limitations 
• Branch buy-in 
• Significant staff time 
• Volunteers can be difficult to recruit (but 
worth the effort)
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Service Saturdays 
• Teens join us for a 2-3 hour program once a 
month on Saturdays (or Sundays, or Tuesdays, 
etc) 
• They earn service hours for school and are able 
to give back to their communities
cmlibrary.org | #cmlibrary 
Projects include: 
• Bookmarks and cards for senior citizens living in a local senior 
citizen home 
• Cards for soldiers 
• Friendship bracelets for children in the local hospital 
• Sandwiches for the local shelter 
• Cleaning up the library grounds 
• Planting flowers or a vegetable garden 
• Tech assistance program with seniors 
• Any other program that benefits the community
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Teen Tutoring 
• Teens sign up to serve as homework helpers for 
PreK-5th grade students 
• Teens receive training from library staff on how 
to work with students and assist with 
assignments 
• Staff are always available in program to assist the 
teens and students
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Teen Summer Volunteer Program 
• The Teen Summer Volunteer Program is designed to 
help teens develop leadership and workforce 
development skills 
• This program is available to teens 13-18 
• This program is highly competitive
cmlibrary.org | #cmlibrary 
• The program is designed to introduce teens to 
a variety of tasks within the library 
• Requires them to adhere to a “work” schedule 
• Ensures that the tasks asked of the teens are 
meaningful and not just busy work 
• We had 5,746 volunteer hours from 168 teen 
volunteers for 2014, which translates to 15.6 
FTE
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
Questions?
cmlibrary.org | #cmlibrary 
Section Three 
Outcome 
Measurements
cmlibrary.org | #cmlibrary 
Pop Quiz 
• How can you tell if a program was a success? 
A) No one threw up 
B) No one was arrested 
C) No angry parents 
D) All of the above
cmlibrary.org | #cmlibrary 
How We Measure Outcomes 
• Program attendance 
• Surveys 
• Soliciting teen feedback 
• Teen Advisory Groups 
• Narratives – Stories of impact
cmlibrary.org | #cmlibrary 
What is a Story of Impact? 
• Stories of impact help us demonstrate concrete 
outcomes for our programs and services 
• They help us to tell the story of how we serve our 
patrons 
• They put a face on the services we are offering
cmlibrary.org | #cmlibrary 
Story of Impact Formula 
A story of impact has four pieces: 
• Person (Caden was a bright young 6-year-old boy.) 
• Problem (Caden had a stutter, and was having trouble in school.) 
• Library intervention (Caden’s Mom took him to the Library, and he 
saw a library program where children were reading to service dogs. 
Caden began reading to Fluffy and his stutter is improving.) 
• Happy ending (Caden’s Mom stopped by last week, and reported 
that he’s doing much better in school!)
cmlibrary.org | #cmlibrary
cmlibrary.org | #cmlibrary 
How to Use Stories of Impact? 
• Share with library administration 
• Include in grant applications 
• In monthly, quarterly, or yearly reports 
• Include in your own performance review or 
branch yearly report 
• Anywhere you want to showcase how the library 
helped teens grow and succeed
cmlibrary.org | #cmlibrary 
Brainstorm: Story of Impact 
Can you think of a story of impact from your 
branch? Turn to the person next to you and 
share. Help each other put it into the formula 
below. 
• Person 
• Problem 
• Library intervention 
• Happy ending
cmlibrary.org | #cmlibrary 
Wrap Up 
What does serving teens as they 
are look like?
cmlibrary.org | #cmlibrary 
Questions? 
Angela Craig, Teen Services Coordinator 
acraig@cmlibrary.org 
Amy Wyckoff, Teen Lead Librarian 
awyckoff@cmlibrary.org

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Serving teens as they are: COMO presentation

  • 1. cmlibrary.org | #cmlibrary Serving Teens As They Are: Best Practices for Engaging Teens in Your Community Angela Craig & Amy Wyckoff cmlibrary.org | #cmlibrary
  • 2. cmlibrary.org | #cmlibrary Introductions Angela Craig, Teen Services Coordinator Amy Wyckoff, Teen Lead Librarian
  • 4. cmlibrary.org | #cmlibrary Topics Covered • Introduction to Teen Programming at CML • Focus Areas and Examples of Programming Best Practices • Outcome Measurements
  • 5. cmlibrary.org | #cmlibrary Brainstorm: What are the best qualities of your teens?
  • 6. cmlibrary.org | #cmlibrary http://bits.blogs.nytimes.com/2011/11/09/teenagers-tell-researchers-its-a-cruel -cruel-online-world/?_php=true&_type=blogs&_r=0
  • 7. cmlibrary.org | #cmlibrary Section One: Introduction to Teen Programming at CML
  • 8. cmlibrary.org | #cmlibrary Pop Quiz At what age has the frontal lobe completed development? A) 16 B) 18 C) 21 C) 25
  • 9. cmlibrary.org | #cmlibrary Pop Quiz Which of these three assets are important to teen development? A) family support B) community support C) academic support D) all of the above
  • 10. cmlibrary.org | #cmlibrary 40 Developmental Assets for Adolescents The Search Institute has identified the forty building blocks of healthy development— known as Developmental Assets—that help youth grow up into healthy, caring, and responsible adults. http://www.search-institute.org/
  • 11. cmlibrary.org | #cmlibrary Library Impact on Teen Community • Commitment to learning • Positive peer influence • Engage in creative activities • Instills positive values • Interpersonal and social competence • Constructive use of time • Increased self-esteem • Positive identity
  • 12. cmlibrary.org | #cmlibrary Teen Impact on the Library • Teens keep library services relevant • Teens are ambassadors for the library within their social and educational environment • Teens are the future and also future voters (who could vote for or against funding to libraries)
  • 13. cmlibrary.org | #cmlibrary Library Services Are Circular
  • 14. cmlibrary.org | #cmlibrary Brief history of CML Teen Services • Initially we had limited teen staff/librarians at each branch • Children’s Services was a big focus with not a lot of program structure or support in place for teens • We needed to change the mindset of library staff by making Teen Services a priority • We wanted to welcome teens into our branches and create age-appropriate spaces for them
  • 19. cmlibrary.org | #cmlibrary • We made excellent progress until budget cuts resulted in a significant reduction in staff in 2010 • We lost teen-serving staff and had to rethink programming for teens and pre-teens • Four years later we have new programming guidelines and teen staff in every branch
  • 20. cmlibrary.org | #cmlibrary The Branch Perspective • Show all teens they are welcome at your branch • Set expectations for teens, communicate expectations, and then hold them to these expectations • Set a positive tone towards working with the teens and keep this momentum going throughout the year • Encourage branch staff to be involved with Teen Services (on even the smallest level)
  • 22. cmlibrary.org | #cmlibrary System Perspective: Teen Services • Transitioning teens successfully to adulthood, however success looks for each teen
  • 24. cmlibrary.org | #cmlibrary Section Two Focus Areas and Examples of Programming Best Practices
  • 25. cmlibrary.org | #cmlibrary CML Programming Focus Areas • Workforce Development • Educational Success • Literacy
  • 26. cmlibrary.org | #cmlibrary • In the beginning, there was a limited definition of our focus areas • For example, Workforce Development Programs were thought to be just resume, cover letter, Microsoft Office basics, and interview skills programs • Educational Success programs were thought to be just tutoring and study skills programs
  • 27. cmlibrary.org | #cmlibrary ….which didn’t work at all with teens
  • 28. cmlibrary.org | #cmlibrary What Did Teens Want? • Food • Crafts • Games • Free stuff • Down time to hang out with friends and meet new people • Something interesting to read
  • 30. cmlibrary.org | #cmlibrary How do you connect these service areas to teen programming? • Make the programs hands-on and interactive • Make the topics relevant to your teens • Give them time to be teens and interact with each other • Turn it into a game if possible
  • 31. cmlibrary.org | #cmlibrary Focus Area: Educational Success “While we focus on early literacy as our top priority, the Library also emphasizes helping young students and teens achieve educational success, which is a strong predictor of career success. Whether providing a place to study, resources for research and learning, or special programming, we are dedicated to helping students succeed.” – CML FY13 Annual Report
  • 33. cmlibrary.org | #cmlibrary Pop Quiz • What percentage of teens have smart phones? A) 15% B) 25% C) 37% D) 86%
  • 34. cmlibrary.org | #cmlibrary Pop Quiz • What percentage of teens have access to a computer at home? A) 50% B) 60% C) 74% D) 93%
  • 35. cmlibrary.org | #cmlibrary • 78% of teens have a cell phone, and almost half (47%) of those own smartphones. That translates into 37% of all teens who have smartphones, up from just 23% in 2011. • One in four teens (23%) have a tablet computer, a level comparable to the general adult population. • Nine in ten (93%) teens have a computer or have access to one at home. Seven in ten (71%) teens with home computer access say the laptop or desktop they use most often is one they share with other family members. - From www.pewinternet.org
  • 36. cmlibrary.org | #cmlibrary STEM 101 • These programs introduce teens and pre-teens to various topics related to Science, Technology, Engineering, and Math • Activities are always hands-on and encourage exploration and discovery • Teens learn to investigate and come to their own understanding of the topic • Often require collaboration to complete the project
  • 37. cmlibrary.org | #cmlibrary STEM 101 • Sometimes have a theme, such as color theory, earth science, or architecture • We often set up stations for the program and teens are able to try several activities at their own pace • These programs range in price depending on the supplies needed • May invite experts from the field to demonstrate
  • 41. cmlibrary.org | #cmlibrary www.makeymakey.com /
  • 43. cmlibrary.org | #cmlibrary How do teens feel about STEM programs… “I like when we have STEM programs because we get to try new things and work together. Also, I like that we aren’t graded on the results like in school. We can just have fun and see what happens. It’s more fun than when we do experiments at school and the teacher expects it to turn out a certain way.” - Katelyn, age 17
  • 44. cmlibrary.org | #cmlibrary Recommended Resources for Stem 101 • The Kitchen Science tab on www.thenakedscientists.com • “Educational Resources” section on www.billnye.com • Technology related projects on www.makezine.com/projects/ • Search “Kitchen Science” or “STEM” on Pinterest
  • 45. cmlibrary.org | #cmlibrary What percentage of students across the country graduate within four years of starting high school? A) 48% B) 56% C) 78% D) 92% www.washingtonpost.com/ Pop Quiz
  • 46. cmlibrary.org | #cmlibrary What are the top fields for college graduates in 2014? A) Software Developer- system software B) Software Developer- Apps C) Market Research Analyst/ Marketing Specialist D) all of the above www.businessinsider.com/ Pop Quiz
  • 47. cmlibrary.org | #cmlibrary “College 101 (previously Operation College Launch) served 546 teens with 36 classes across the system in 2013, helping both teens and their parents navigate the challenging task of applying to and paying for college. 96% of evaluation respondents stated that they felt OCL classes helped them better prepare for college.” – CML FY13 Annual Report College 101
  • 48. cmlibrary.org | #cmlibrary College 101 • This is a low-cost high impact program • Potential partners and guest speakers include: - Staff and counselors from local universities - College students at the local schools (home for holidays) - Kaplan and Princeton Review - Local high school guidance counselors - Parent experts
  • 49. cmlibrary.org | #cmlibrary College 101 Program Offerings • Writing a Winning College Application Essay • Accepted- Getting Into Your Top Choice School with Kaplan • Scholarship Search with the Scholar Mom • Community College as a Choice • SAT or ACT Practice Exams with the Princeton Review or Kaplan
  • 51. cmlibrary.org | #cmlibrary Focus Area: Literacy These programs are developed to help patrons develop reading and writing skills. Teen and pre-teen programs in this focus area include book clubs, author visits, and writing programs.
  • 52. cmlibrary.org | #cmlibrary Poetry and Pancakes (or Poetry and Popcorn) • Teens read original poems or poems from library books and receive a freshly-made pancake • Can be themed for a special occasion (Summer Reading or Black History Month, for example) • Teens may also write original poetry in these programs if given the opportunity. We encourage them to write by using use mad libs poetry worksheets
  • 53. cmlibrary.org | #cmlibrary Just Because Poems Just because I'm half Japanese I'm not a California roll I'm not a Sony TV or radio I'm not a Toyota or a Nissan Just because I'm half Japanese I don't like being considered one race I'm not a "mixed up person" Just because I'm half Japanese I do like things that you do like to do I do like and play basketball Just because I'm half Japanese What is race? Is there a thing called race? Can't you just like me because I'm me? I think so. Just because I am a teenage girl Doesn't mean I hate school Doesn't mean I dress inappropriately to get boys attention Doesn't mean I stay all night on social media I am different Just because I am quiet Doesn't mean I don't have a voice Doesn't mean I don't see what you're doing Doesn't mean I am naive I am strong Just because I smile Doesn't mean I am happy Doesn't mean I don't cry Doesn't mean I don't get sad I am human. https://worldpulse.com/node/83456
  • 54. cmlibrary.Just Because I'm a Librarian org | #cmlibrary Just because I'm a librarian Doesn't mean all I do all day and night is read Doesn't mean And doesn't mean Just because Doesn't mean Just because Doesn't mean Just because (Question) (Question) (Statement)
  • 55. cmlibrary.org | #cmlibrary Pancakes at the Library I make poetry like cookies from those Easy Bakes I’m writing this for a second set of pancakes My rhymes leave you confused and looking for the subliminal This here’s another poem I wrote for Independence Regional - Reggie, age 14
  • 57. cmlibrary.org | #cmlibrary Kindness Quotes • Teens write positive messages of encouragement on slips of paper and place these in children’s books around the library
  • 59. cmlibrary.org | #cmlibrary Window Poetry • Teens write their original poetry on the windows of the teen area using washable window markers
  • 61. cmlibrary.org | #cmlibrary Black Out Poetry • Teens use weeded book pages and mark out words to form their own poems • Provide a way for teens to share their work (via a display or reading)
  • 62. cmlibrary.org | #cmlibrary From blackoutpoetry.net
  • 63. cmlibrary.org | #cmlibrary Pavement Poetry, Chalkboard Poetry, etc • Teens write original poetry on pavement outside the library, on chalkboards, or anywhere else you can think of that might be out of the ordinary
  • 67. cmlibrary.org | #cmlibrary Comic Creations • Teens are given comic strip templates with no text or partial missing text and they fill in the blanks • Let teens create a display to showcase their work
  • 69. cmlibrary.org | #cmlibrary Focus Area: Workforce Development Workforce Development programs at CML are for adults who are seeking work or trying to improve job skills, as well as for teens who are exploring colleges and careers.
  • 70. cmlibrary.org | #cmlibrary Strictly Business • Invite in experts from the community to explain simple business skills such as tying a tie, dressing for an interview, and shaking hands • Find a way to engage teens by making these skills relevant to them
  • 72. cmlibrary.org | #cmlibrary Friendly Competition • Who can successfully tie a single Windsor knot?
  • 73. cmlibrary.org | #cmlibrary “I Can” Career Program Series • Keep it current and viable • The presenter provides the hands-on, we provide the follow up for career path options • Hands-on professions with teen appeal
  • 74. cmlibrary.org | #cmlibrary Possible Topics • Nail Technician or Hair Stylist • Photographer • Professional Artist • Small Business Owner • Vet or Animal Shelter Coordinator • Yoga or Fitness Instructor • App or Website Designer • Baker, Chef, or Restaurant Owner • Local Journalist or Newscaster • Any other professional with an unusual career
  • 80. cmlibrary.org | #cmlibrary Lessons Learned • Vet your professionals • Invite new professionals each time • Ask your teens about their career interests • Partner with local guidance counselors to market the programs
  • 81. cmlibrary.org | #cmlibrary Teen Volunteers: Guiding Principles • They’re not here for us, we’re here for them • We provide projects of meaning for our teen volunteers, not just busy work
  • 82. cmlibrary.org | #cmlibrary Limitations • Branch buy-in • Significant staff time • Volunteers can be difficult to recruit (but worth the effort)
  • 84. cmlibrary.org | #cmlibrary Service Saturdays • Teens join us for a 2-3 hour program once a month on Saturdays (or Sundays, or Tuesdays, etc) • They earn service hours for school and are able to give back to their communities
  • 85. cmlibrary.org | #cmlibrary Projects include: • Bookmarks and cards for senior citizens living in a local senior citizen home • Cards for soldiers • Friendship bracelets for children in the local hospital • Sandwiches for the local shelter • Cleaning up the library grounds • Planting flowers or a vegetable garden • Tech assistance program with seniors • Any other program that benefits the community
  • 89. cmlibrary.org | #cmlibrary Teen Tutoring • Teens sign up to serve as homework helpers for PreK-5th grade students • Teens receive training from library staff on how to work with students and assist with assignments • Staff are always available in program to assist the teens and students
  • 91. cmlibrary.org | #cmlibrary Teen Summer Volunteer Program • The Teen Summer Volunteer Program is designed to help teens develop leadership and workforce development skills • This program is available to teens 13-18 • This program is highly competitive
  • 92. cmlibrary.org | #cmlibrary • The program is designed to introduce teens to a variety of tasks within the library • Requires them to adhere to a “work” schedule • Ensures that the tasks asked of the teens are meaningful and not just busy work • We had 5,746 volunteer hours from 168 teen volunteers for 2014, which translates to 15.6 FTE
  • 98. cmlibrary.org | #cmlibrary Section Three Outcome Measurements
  • 99. cmlibrary.org | #cmlibrary Pop Quiz • How can you tell if a program was a success? A) No one threw up B) No one was arrested C) No angry parents D) All of the above
  • 100. cmlibrary.org | #cmlibrary How We Measure Outcomes • Program attendance • Surveys • Soliciting teen feedback • Teen Advisory Groups • Narratives – Stories of impact
  • 101. cmlibrary.org | #cmlibrary What is a Story of Impact? • Stories of impact help us demonstrate concrete outcomes for our programs and services • They help us to tell the story of how we serve our patrons • They put a face on the services we are offering
  • 102. cmlibrary.org | #cmlibrary Story of Impact Formula A story of impact has four pieces: • Person (Caden was a bright young 6-year-old boy.) • Problem (Caden had a stutter, and was having trouble in school.) • Library intervention (Caden’s Mom took him to the Library, and he saw a library program where children were reading to service dogs. Caden began reading to Fluffy and his stutter is improving.) • Happy ending (Caden’s Mom stopped by last week, and reported that he’s doing much better in school!)
  • 104. cmlibrary.org | #cmlibrary How to Use Stories of Impact? • Share with library administration • Include in grant applications • In monthly, quarterly, or yearly reports • Include in your own performance review or branch yearly report • Anywhere you want to showcase how the library helped teens grow and succeed
  • 105. cmlibrary.org | #cmlibrary Brainstorm: Story of Impact Can you think of a story of impact from your branch? Turn to the person next to you and share. Help each other put it into the formula below. • Person • Problem • Library intervention • Happy ending
  • 106. cmlibrary.org | #cmlibrary Wrap Up What does serving teens as they are look like?
  • 107. cmlibrary.org | #cmlibrary Questions? Angela Craig, Teen Services Coordinator acraig@cmlibrary.org Amy Wyckoff, Teen Lead Librarian awyckoff@cmlibrary.org

Notas del editor

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  2. Angela talks about working with a variety of teens and you can take what we present and apply what works to your community
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  13. Amy - Changing mindset – hired teen-friendly staff for each branch, place for them in the collection and in the branch (teen areas and time in the community room for programming)
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  19. Amy: Cheerleader for Teen Services in the branch (sample email from Amy), methods for motivating staff at the branch level,
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  21. Angela: Cheerleader systemwide
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  28. Angela - Educational Success programs continue to build a broader set of literacy skills among school-aged children and teens, as well as adults continuing their formal education, improving the quality of their life, or developing greater independence.
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  39. Evolution of the program – started simple and small and then partnered with Kaplan and Princeton Review Tap local state schools and admission officers for program ideas
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  55. Amy A no brainer really, but it must be said. Not I Can: Be a Librarian, this program is not someone or something they see everyday. Not I Can: Be an underwater basket weaver. Invite professionals that have appealing and practical application to the work force.
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  82. Angela - These stories are worth more than just providing door count numbers
  83. Amy - Share with us and we will write on a flip chart – 2 examples
  84. Angela - What ever best serves your teens at your location – not one size fits all