1. Gabrielle Amanda Evans
1701 Lolly Circle • Virginia Beach, VA 23463 • 757-575-0596 • gabrielleevans79@gmail.com
SUMMARY
• 5 years of experience in leadership and management in the medical field supervising teams of up to
20.
• Arranged clinic staff schedule to compensate for vacations, personal appointments, training
opportunities and absences due to illness.
• Supervised the training of clerical staff in all aspects of administrative duties including but not
limited to: appointment scheduling procedure, establishing computer templates, customer service
and HIPAA.
• Proficient in Microsoft Excel, Word, Outlook and Powerpoint.
• Able to type 60 wpm
PROFESSIONAL EXPERIENCE
5/2012 – 5/2015 Veterans Affairs Hospital Program Support Assistant San Diego, CA
• Key person in implementing the new Non-VA Care Coordination program in the fee basis
department, including the training of staff in the new processes.
• Received, processed and distributed workload requests for medical and dental claims,
authorized and unauthorized care among staff.
• Reviewed Veteran's consults for accuracy and ensured that the correct care was authorized and
appropriate appointments were scheduled.
• Conducted interviews for new hires.
• Responded to numerous different hospitals inquiries in resolving insurance coverage issues and
billing.
12/2010-5/2012 VA Hospital Research & Development Committee Coordinator San Diego, CA
In the event of absence of the Director of Research Projects Section, those responsibilities
were assumed.
Aided the VA Grants Manager with preparation of reports; this includes prep, assembly,
distribution and tracking of 600+ end of year expenditure reports.
Responded and coordinated with investigators, research staff, visitors, inspectors, and
coworkers in the completion of annual project review paperwork.
Ran daily reports in both excel and the research database RATS to ensure accuracy of all
research projects being reviewed and distributed to staff in office.
8/2010 – 12/2010 San Diego Naval Medical Center Medical Support Assistant San Diego, CA
• Participated in clinic Quality Assessment and Improvement by identifying problems and in
formulating a plan of action.
• Conducted the orientation of new nursing, medical and clerical personnel in appointment
management and call center operations.
2. Gabrielle Evans gabrielleevans79@gmail.com (757) 575-0596
• Maintained confidentiality of patient related issues, concerning scheduling appointments for
active duty, dependents and retirees.
• Promoted good inter/intra personal and inter/intra departmental relationship.
• Executed the scheduling and consult review for 9 different clinics.
3/2008 –6/2010 Oceana Branch MedicalClinic Lead Medical Support Assistant Virginia Beach,VA
• Supervised the training of clerical staff in all aspects of administrative duties including but not
limited to: appointment scheduling procedure, establishing computer templates, physical
examinations and basic clinic processes.
• Distributed workload among employees and assured timely completion of all assigned tasks,
resolved simple employee complaints, and instructed employees in specific tasks and job
techniques.
• Arranged clinic staff schedule to compensate for vacations, time off for personal appointments,
training opportunities and absences due to illness.
• Conducted with the Clinic Manager evaluations of subordinates and assisted in the hiring
process for Aviation Medicine.
8/2006 – 3/2008 Branch Health Clinic Damneck Medical Records Technician Virginia Beach,VA
• Filed and maintained 2000+ medical records.
• Streamlined the medical check in process by changing forms, making it more convenient and
designed a 1 page pamphlet for all base check-ins.
• Instructed Active Duty in the completion of third party insurance claim forms.
7/1997 – 7/2005 US Navy Aerospace Medicine Technician/ HM2 Virginia Beach,VA
• Conducted command indoctrination medical briefs for all incoming squadron personnel and
medical training at command safety stand down.
• Ran Aviation Medicine Administration department, which included over 20 personnel who
processed all flight and routine physicals for the entire Naval Air Station Oceana base.
• Scheduled thousands of appointments and worked in a customer service capacity for over 7
years.
• Created templates and opened schedules for the 12 medical doctors.
• Maintained a medical database known as SAMS (Snap automated medical system), that
tracked the readiness for a squadron of over 1100 personnel, for over 3 years.
EDUCATION
Certificate in Human ResourcesManagement National University-San Diego, CA, 2011
Bachelors of Science in Health Science Old Dominion University-Norfolk, VA, 2010
AWARDS
Certificate of Excellence in Customer Service awarded September 10, 2009
Civilian of the Year, Category 1 FY 2008 awarded April 29, 2009