Williams Sonoma Summer Internship

1. By Garrett Anderson
Operations Intern
A Summer Spent With
Williams-
Sonoma

2. Senior at the University of Arkansas, studying Supply
Chain Management
I live in Memphis, TN. (Germantown)
I went to St. George’s Independent School.
This is my second summer working with Williams
Sonoma.

3. Managers: Jeff Laughter, William Luckhardt, Adam Watkins,
Jon May, and Matt Crangle
Manually hand pick, bumblebee gun picking, mass picking,
conveyor belt
SOP-Click Here

6. Group similar items close together in the mods
Increase LPH picked
Decrease jams/clustering of the conveyor belts/mods
Decrease the number of stops per carton

7. Mod 3 is jamming and level one is getting way to
congested
Find “best sellers” and move them to level four (an
empty floor)
Group similar items that often sell together
Put lighter products on high shelves and “top sellers” in
the center, middle shelf.

8. Meet with William Szekely, to find out how to use his
program, Qlikview.
Find top sellers for all previous sales and create a
prediction for what will sell high this summer.
Create an excel file systematically placing each SKU in a
mod location.
Meet with Donna Ballard and Bangone Sithongsouk
and give them the SKU numbers, old locations, and
new locations for each item beings switched.

9. Sanchez Hunt 1050 picks in just 6 hours-over 1400 at the end of the day
and 240 lph vs the average 77.52
Better flow of totes into mod 3

10. 7/14/2014 7/15/2014 7/16/2014 7/17/2014
145.2955083 146.0376974 148.3069943 151.9974747
303.5056968
256.6228514
270.1042874
226.0915868
Lines/Work time
Other Lvls Avg. M3L4
In only 2.5 zones vs
the 16 of every
other level (176
total)

11. Sort
Shine
Safety
Sustain
Stabilize
Standardize

12. Distinguish what is needed and what is not
A place for everything and everything in its place
Maintaining cleanliness
Maintain and monitor for adherence
Following the rules to sustain
Maintain a safe work environment

13. Separate and color code each area in OB2
Walk each area, speak with associates, and forecast
how many trashcans, brooms, and dust pans each
sections will need
Designate a specific location for each

14. Order additional equipment
and broom holders.
Physically move each
trashcan, broom, and dust
pan to each location I had
planned.
Mark each location and
piece of equipment with the
color coded tape and also
number each
Create a checklist for the
lead/manager of each area
to ensure each item stays in
its location and every
section is cleaned daily.
Example Checklist-Click
Here

15. Didn’t work quite as planned..
Perhaps a better solution could be..

16. Hundreds of cartons sent from PZ with either
mispicks or missing items
At the same time the “swamp” (extras area) was
overflowing

17. Searched through Reddwerks to see where each carton
went wrong, for written proof
Excel File-Click Here
Results:
Items were picked and lost in PZ
there were no PZ indicators on certain items that were meant to be
monogrammed
Enforce that PZ keep there extras and “mispicks”, then
go through each carton and see if the missing piece
was in the extras

18. Click Here

19. My managers, namely, Jeff Laughter, Adam
Watkins, Jon May, William Luckhardt, and Matt
Crangle
Everyone who helped me acquire this internship
such as Dean Miller, Staci McDougall, Leslie
Zurburg, Whitney Adkins, Cathy Quinn, and Craig
Connors