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“Turning Angry Customers
into Ardent Ambassadors”

With Bill McCurry
Special Guest: Gary Pageau
Note: Opinions expressed a...
Pitfalls and opportunities of
Social Media
21st Century Privacy
1.
2.

Your “work” life and “personal” life are the
one and same
You’re not as funny as you think you...
McCurry Associates
McCurry Associates
McCurry Associates
McCurry Associates
McCurry Associates
McCurry Associates
McCurry Associates
McCurry Associates
1. Always respond
2. Never fight
3. Take it offline as fast as
possible
4. Follow up

McCurry Associates
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Converting angry customers, from DIMA 2014

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This PPT is a section of a larger session, about social media and converting angry customers to advocates.

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Converting angry customers, from DIMA 2014

  1. 1. “Turning Angry Customers into Ardent Ambassadors” With Bill McCurry Special Guest: Gary Pageau Note: Opinions expressed are those of McCurry and not necessarily endorsed by PMA, CES or any intelligent being. Proceedings are tape recorded. McCurry Associates
  2. 2. Pitfalls and opportunities of Social Media
  3. 3. 21st Century Privacy 1. 2. Your “work” life and “personal” life are the one and same You’re not as funny as you think you are McCurry Associates
  4. 4. McCurry Associates
  5. 5. McCurry Associates
  6. 6. McCurry Associates
  7. 7. McCurry Associates
  8. 8. McCurry Associates
  9. 9. McCurry Associates
  10. 10. McCurry Associates
  11. 11. McCurry Associates
  12. 12. 1. Always respond 2. Never fight 3. Take it offline as fast as possible 4. Follow up McCurry Associates

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