1. Gaurav Poddar poddar10002@yahoo.com 9810603784
Willingnessto succeed in today’s competitive and challengingworld.To achieve a success driven by values and
to reach a positive where ethics are not compromised and values and integrity are ways of life.
EDUCATIONAL QUALIFICATION:
University/Board Degree/School Year of Passing
UPTU University B.Tech 2005
UP Board 10+2 2000
WORK EXPERIENCE:
Organisation Job Title Duration
Tech Mahindra Sr. Associate 16th Dec 2009 till present
Key skills acquired during working in different organisations:
 Honest and hardworkingwith determination and dedication towards the goal.
 Initiative,Planning,Analytical,ProblemSolving,Testing& Verification abilities.
 Good Inter-Personal and communication skills,good team player.
 Ability to adaptin a new environment and deliver.
 Interest to acquiremore knowledge & grasp itquickly with maximum output.
WORK RESPONSIBILITIES:
Key Roles and Responsibilities in Tech Mahindra as Sr. CSA
 Oversee telecommunication invoice processing via a third party invoice processing system. Review
and audit telecommunication vendor invoices including simple and complex voice and data services,
i.e. circuits, frame relay, internet, MPLS private lines, ISDN, POTS, toll free, long distance,
teleconference, and wireless devices.
 Ensure invoices are billed accurately for services at contracted rates and proactively address all
discrepancies in a timely manner. Identify unauthorized charges. Claim disputes with vendors as
necessary, and manage to resolution.
 Compare/input invoice information into third party invoice processing system where
telecommunication inventory resides. Validate accounting structure (business units, general ledger
accounts, operating units) are accurate and reflect the current state of accounting structure.
 Maintain documentation, monitor, and resolve telecommunication billing inquiries, disputes, and
connection issues related to billing.
 Ensure invoices are consistently paid on a monthly basis, and validate status of past due balances
carried forward on any invoice.
 Analyse monthly telecommunication costs for all locations, to ensure consistency and accuracy in
allocation of telecommunication costs.
 Establish process improvements to facilitate the effective and efficient use of third party invoice
processing system for management of the telecommunication billing function.
 Work with strategic partners to consolidate individual invoices into summary invoices as needed.
 Proactively handle all internal customer requests or inquiries courteously, accurately, and
expediently.
 Monitor internal process compliance for telecommunication related user accounts.
 Deliver on re-engineering activities to fulfil savings commitment. Ensure pricing calculators and / or
product – specific checklists are completed prior to estimate submission.
 Participated directly in and followed best practices for customers' invoiceapproval needs and defined

2. general product enhancement requests.
 Identified billingdiscrepancies and worked with carriersto resolvebillingdisputes,providing required
documentation and managing the process through to dispute resolution and track credits.
Operational Responsibilities in Revenue Assurance & Billing Analysis:-
 Reviewed and audited invoices and billing details from telecommunication vendors, via Profit Line’s
MTM, for billing accuracy for each cost centre charge back, and submitted approved bills to A/P for
payment.
 Processed charges received from vendors, ensuring they are correct and reconciled to plan with
exceptions flagged, and accurately charged to correct cost centre.
 Crossed charge sites/cost centres that have consumed telecommunication services each period,
according to the billing and pricing model for that service.
 Processed all vendor invoices flagging issues to the relevant service owner/cost centre.
 Identified billingdiscrepancies and worked with carriersto resolvebillingdisputes,providing required
documentation and managing the process through to dispute resolution and track credits.
 Created customized telecommunication ad hoc analysisand reports as requested and met established
timelines.
 Helped to open trouble tickets for various kinds of telecommunications issues.
 Revised all telecommunication data in all vendor web portals.
 Generated and submitted specific call accounting summary and detail reports.
 Worked remotely with onsite managers, clients, and vendors.
 Ensure invoices are billed accurately for services at contracted rates and proactively address all
discrepancies in a timely manner, Identify unauthorized charges, Claim disputes with vendors as
necessary, and manage to resolution.
AWARDS & ACHIEVEMENTS
 Received Tech M Star Performer Award for year 2011/2014/2015.
 Received Tech M Pat on the Back Award for year 2012/2013
TECHNICAL SKILLS
Well versed with officepackage:MS Words, MS Power point, MS Excel
Gaurav Poddar