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GAYLYN A. MIESTCHOVICH
INNOVATIVE MANAGEMENT CONCEPTS
21400 Ridgetop Circle, Suite 210, Dulles, Virginia 20166
(703) 318-8044 | gaylyn.miestchovich@imcva.com
SUMMARY
Gaylyn is a highly-skilled, results-oriented Project and Program Management Professional with expertise in
Business Analysis, Quality Assurance, Process Improvement, and Training. Adept at managing multiple projects
concurrently. Skilled at managing and training internal, outsourced, and customer resources. Partners with
internal and external customers to assess needs to identify and execute solutions and quality service. Additional
strengths include very high standards, strong work ethic, effective oral and written communication, process and
procedure creation, conflict resolution, problem solving, organization, flexibility, and attention to detail. PMI Austin
Chapter member for 14 years, appointed and elected to the PMI Austin Chapter Board of Directors for 8 years,
including office of President. Mentor in the PMI WiPM eMentoring Program. Developed, documented, and
implemented business policies, processes, and procedures for more than 40 years.
CAREER EXPERIENCE
Project Manager | Innovative Management Concepts
Aug, 2009 to Present
-Serve as the manager, facilitator, and coordinator for the EVSS Help Desk.
• Institute continuous improvement processes and procedures for all EVSS Help Desk functions
• Improve EVSS Help Desk Service Level Agreement (SLA), reduce issue backlog, monitor team performance,
and demonstrate all improvements with metric reporting
• Improve communication with all EVSS Help Desk sponsors, partners, and interactions with other teams
-Serve as PMO Support Team member and provide Subject Matter Expert (SME) services to the CCSi (for OI&T PD
contract) in Primavera, ProPath, PMAS Process, Project Management, Process Improvement, and SharePoint.
- Serve as the manager, facilitator, and coordinator for external and internal projects remotely and at the Austin
Information Technology Center and Subject Matter Expert (SME) to EO Project Management Office Support teams
in Primavera, ProPath, PMAS Process, Project Management, Process Improvement, and SharePoint. Influence
business policies, processes, procedures, process improvements and metrics. Develop and provide education and
training materials as needed and / or requested on various topics, including Software Development Life Cycle
(SDLC), Project Management (PM), Process Improvement, PM tools, and Enterprise Operations. Mentor CCSi (for
OI&T PD contract) and EO Project Managers.
• Review software and hardware specifications requested by customers to identify gaps between Enterprise
Operations services provided, resource capacity availability, and requirements, including Help Desk
functions.
• Negotiate with customers to ensure appropriate levels of support in all aspects of EO services, including
Help Desk functions.
Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)

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INNOVATIVE MANAGEMENT CONCEPTS RESUME
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• Determine project staffing requirements and employee discipline(s) required for the project team(s) with
assistance from the AITC Program Manager.
• Develop, maintain, and monitor detailed project plans, schedules, milestones, and critical dates. Assess
variances from the project plan and develop and implement changes as necessary to ensure project
remains within specified scope and is within time, cost, and quality objectives.
• Develop System Development plans, track activities to the plan, and communicate status, using the latest
OI&T PD and AITC Project Management tools.
• Use measurements to determine the status of planning, tracking, and oversight activities.
• Create Work Breakdown Structures of the work being performed.
• Conduct project meetings and review all project work products for completeness and accuracy.
• Keep all stakeholders informed of the status of the projects managed.
Past projects have included:
• Health Registries Converged Registries Solution and Enhancements
• Health Registries Clinical Case Registry and Enhancements
• Health Registries Traumatic Brain Injury Registry and Enhancements
• Health Registries Oncology Registry
• PMO Support Team Processes and Procedures
• Facilitating Enterprise Operations Optimization Study sponsored by Art Gonzalez
• Improving Enterprise Operations (EO) Project Management Office (PMO) policies, processes, procedures
• Integrating EO PMO processes and procedures with other EO and non-EO organizations
• Implementing various Monitoring tools at all EO data centers
• Real-Time Location System (RTL) MI-8 Initiative
• Surgery Quality and Workflow Manager (SQW) MI-8 Initiative
• Service Desk Manager Technical Refresh (SDM) MI-11 Initiative
• Enterprise Management Framework (EMF) MI-11 Initiative
• Veterans Relationship Management Knowledge Management (VRK) MI-7 Initiative
• Enterprise Testing Services (ETS) test lab for Enterprise Information Technology MI-2 Initiative
• Enterprise Operations Continuous Readiness (ECR) Internal Initiative
• Cooperative Studies Program (CSP)
• Enterprise Wide Cost Accounting Dashboard for Systems to Drive Performance (SDP) MI-6 Initiative
• VSSC (KSS) Technical Refresh and Homeless Initiative enhancement supporting multiple Major Initiatives
• CDCO PMO Directive and Handbook Updates
• SharePoint 2010 (MOSS) Upgrade (SHR) Internal Initiative
• CDCO TeamPlay Upgrade (TEM) Internal Initiative
Senior Project Manager | Charles Schwab & Co., Inc.
Dec, 2007 – Apr, 2009
Managed, facilitated, and coordinated all work requests for Client Web Technologies team across multiple internal
and vendor (onshore and offshore) teams. Oversaw business policies, processes, procedures, process
improvements, resource assignments, allocations, metrics, and resource capacity planning. Subject Matter Expert
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INNOVATIVE MANAGEMENT CONCEPTS RESUME
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(SME) for Clarity, Project Management, SharePoint, Metrics and Team Foundation Server implementation and
SharePoint Organization Administrator.
• Assisted in developing internal customer relationships between Product areas and Project Management
Office; including assisting Product Managers with identifying requirement prioritization for releases
• Established Women’s’ Interactive Networking at Schwab (WINS) Chapter in Austin
• Established Project Management Forum in Austin and Project Management Practice Community Council
• Developed two-week Software Development Life Cycle and SME for the CWT Front Door, ensuring internal
customer requirements implemented within management time-to-market goals
Senior Quality Assurance Project Manager | Charles Schwab & Co., Inc.
Oct, 2002 to 11, 2007
Directed all testing requests for all CyberTrader web applications and servers across multiple internal and vendor
(onshore and offshore) teams. Oversaw business policies, processes, procedures, process improvements, resource
assignments, allocations, metrics, and resource capacity planning. SME for Project Management, SharePoint,
Metrics, Rational ClearQuest implementation and SharePoint Administrator
• Reviewed customer requirements for testability ensuring customer satisfaction of releases
• Reviewed all software solutions for new enhancements and fixes for adherence to code standards and
appropriate business functionality.
• Developed and delivered training in Quality Assurance, Test Case Writing and Defect Writing
• Created and documented Quality Assurance policies, processes, and procedures for communication, project
management, reporting, defect writing, estimating, test documentation, and vendor management
• Developed and implemented Quality Assurance Policy, Process, and Procedure Improvement Plan
Part-Time Instructor | Austin Community College
Jun, 2002 to Sep, 2003
Instructed and mentored students in IT Project Management curriculum, specifically Project Quality Management
Program Manager | BMC Software, Inc.
Jul, 2002 to Dec, 2002
Managed projects for database management products across multiple internal and vendor (onshore and offshore)
teams. Oversaw business policies, processes, procedures, process improvements, and metrics. SME for Project
Management and Metrics
• Participated in Planning team to propose future development products and projects, identifying and
prioritizing customer requirements to be included in each release and prioritizing releases for market
deployment
• Evaluated, developed, and implemented process/procedure improvements for Program Management
Office
• Created presentations for executive product line and operations reviews, including project health analysis
and financial implications
Lead Quality Assurance Representative | BMC Software, Inc.
Dec, 1999 to Apr, 2001
Project managed Change Manager Database management product across multiple internal and vendor (onshore
and offshore) teams. Oversaw business policies, processes, procedures, process improvements, and metrics. Used
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industry accepted project management disciplines to identify tasks, resources, risks, risk mitigation and contingency
plans, to improve processes.
• Assisted in identifying and prioritizing customer requirements for releases
• Reviewed all software solutions for new enhancements and fixes for adherence to code standards and
appropriate business functionality.
• Defined, created, reported metrics for project progress and process improvement, improving test efficiency
and coverage, consistently meeting all deadlines for three major releases
• Developed scheduling and resource management system using MS Project Central
• Business Unit Representative on Corporate Quality Council; identified and standardized process
improvements company-wide using CMM-I principles
Senior Consultant | Computer Sciences Corporation
Jun, 1998 to Nov, 1999
SME in Project Management, Product knowledge, Business Analysis, Software Development Methodology, problem
solving, test organization and test management. Oversaw business policies, processes, procedures, process
improvements, and metrics. Produced and analyzed financial reports for management. Facilitated team maturity level
assessments. Served as SME to Marketing Support, Product Support (Help Desk), Research and Development,
Documentation, Quality Assurance, Training, and Business Analysts.
Senior Project Leader | Computer Sciences Corporation
May, 1995 to May, 1998
Managed, facilitated major release projects; Oversaw business policies, processes, procedures, process improvements,
and metrics. SME and Administrator for Mercury TestDirector documentation and test management tool
• Provided business and functional analysis, testing, and software consultant services to Product Support
(Help Desk), Marketing Support, User Groups, and Development
• Participated in Architecture teams as Business Analyst for COGEN products to identify base and custom
requirements for releases. Reviewed all software solutions for new enhancements and fixes for adherence
to code standards and appropriate business functionality. Created Quality Assurance processes and
procedures for testing solutions and fixes.
• Created Quality Assurance team to support major release testing for the base COGEN product
• Developed and implemented a testing methodology (TQM), processes and procedures to provide
consistent, efficient release testing, task definition and project scheduling
• Evaluated and recommended testing tools to increase team productivity and efficiency
Functional Consultant | Computer Sciences Corporation
Aug, 1992 to Apr, 1995
Worked on-site in Tokyo, Japan providing product knowledge, training, problem solving, and testing services successfully
meeting a customer’s needs for $38M project. Served in Business Analyst role to identify gaps between customer
requirements and software features. Provided Marketing Support for customer calls.
Senior Quality Assurance Analyst | Computer Sciences Corporation
Jul, 1988 to Jul, 1992
Participated in Architecture teams as Business Analyst for all CCA products. Reviewed all software solutions for new
Research and Development enhancements as well as Product Support (Help Desk) fixes for adherence to code standards
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and appropriate business functionality. Created Quality Assurance processes and procedures for testing solutions and
fixes.
Product Manager | CyberTek, Inc.
Apr, 1987 to Apr, 1988
Supported 32 clients as part of a Maintenance Agreement, liaising between the customers and all departments of
CyberTek, Inc. to solve customer problems (Help Desk) and provide services needed. SME for CyberTek life insurance
systems; SME for Life Insurance products and business practices and policies
Customer Representative | CyberTek, Inc.
Nov, 1985 to Mar, 1987
Group Mass Marketing Supervisor | Pan-American Life Insurance Company
Apr, 1981 to Oct, 1985
Responsible for all areas of product life cycle for all Group Mass Marketed products, including product development,
marketing, underwriting, policy owner service, claims, commissions, general ledger, and annual statement. Implemented
basic Life-Comm insurance administration software package in three months. Identified custom requirements to be
implemented in Life-Comm and managed projects to execute custom requirements. Oversaw business policies,
processes, procedures, process improvements and metrics. SME and Administrator for Life-Comm, SME for Life Insurance
business practices and policies
Executive Secretary | Pan-American Life Insurance Company
Apr, 1975 to Mar, 1981
Various Clerical Positions | Pan-American Life Insurance Company
Jul, 1972 to Mar, 1975
EDUCATION
Southeastern Louisiana University, School of Music – Major: Keyboard – Sep, 1971 to May, 1972
Meadows-Draughton Business College – Major: Secretarial
PROFESSIONAL ASSOCIATIONS
Project Management Institute (PMI)
Member – Jul, 2001 to present
Chapter Board of Directors – Advisor, President, Officer, Director – 2002 to 2010
CERTIFICATIONS
Project Management Professional, Project Management Institute (PMI) - 2002
Quality Assurance Institute, Certified Software Test Engineer - 1998
Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)

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TECHNICAL SKILLS AND KNOWLEDGE
Microsoft Products, Web Pages, Development Tools, Programming Languages, Project Management Tools, Problem
Reporting Systems, Testing Tools, Database, Query Tools, Database Management Systems, Operating Systems, Source
Control Systems, Remote Access Tools, Reporting Systems, Financial Systems, Insurance Administration Systems
Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)

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INNOVATIVE MANAGEMENT CONCEPTS RESUME
GAYLYN A. MIESTCHOVICH
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TECHNICAL SKILLS AND KNOWLEDGE
Microsoft Products, Web Pages, Development Tools, Programming Languages, Project Management Tools, Problem
Reporting Systems, Testing Tools, Database, Query Tools, Database Management Systems, Operating Systems, Source
Control Systems, Remote Access Tools, Reporting Systems, Financial Systems, Insurance Administration Systems
Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)