1. G e e t a B h a i r o o
Address: 152 Leyswood Drive, Newbury Park, IG2 7JN
Telephone: 0788 4433 485
E-mail: geeta.bhairoo@yahoo.com
Mission Statement
To provide people who use the service with an unsurpassed level of personalized care by being dedicated to employee
education and client satisfaction.
Vision Statement
With a dedicated and passionate team of professionals, producing a service with high quality outcomes; focusing on
employee excellence through ongoing and thorough education, and attaining exceptional customer satisfaction by carefully
matching provider expertise to clients needs, all while maintaining a culture of compassion thereby influencing a forward-
thinking service.
Skills & Competences
 Leadership
 Communication
 Negotiating
 Time Management / Organisational
 Project Management
 Problem Solving
 Analytical Thinking
 Team Building
 Presentation
 Computer
 Teaching
 Continuous Personal Development
Career summary
Consensa Care Ltd Manager Mental Health Service July 2013 – Present
Duties & Responsibilities:
Responsible for the day-to-day running of home. Overseeing all activities within the home and making sure the quality of
the service and care provided meets the National and fundamental standards.
• developing ways to promote residents rights and responsibilities
• providing information, advice and support to residents, their families and carers
• arranging stimulating activities and encouraging residents to get involved
• creating the opportunity for residents to contribute to the local community and access local services
• liaising with professionals at all levels to ensure that people we support receive top quality of care
• complying with requirements of CQC and other legislation as required
• responsible for staff development, training, supervision and appraisals
• responsibility for rotas, managing data on staff annual and sick leave and training records and time sheets
• managing budgets and service users finances
• using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce
correspondence and documents and maintain presentations, records, spreadsheets and databases
Bupa Care Home Mornington Hall Dementia Unit Manager July 2010 – July 2013
Duties & Responsibilities:
Promoting person centred care for people living with dementia through leadership and coaching to ensure that they lead a
meaningful life.
• Carrying our daily reviews of care plans and risk assessments
• Planning and implementing daily activities
• Liaising with multi-disciplinary team, consultants, relatives and other key bodies to ensure required fundamental
standards are met
• Planning and compiling rotas, annual leave, training, supervision and appraisals
• Medication ordering and auditing
Self Employed Personal Assistant December 2009 – June 2010
Duties & Responsibilities:
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2. Carrying out personal care and hygiene; general domestic duties; shopping and escorting to appointments; ordering and
collecting prescriptions; banking and paying bills
Sure Care Ilford Care Manager June 2007 – December 2009
Duties & Responsibilities:
Provide overall day to day management of the Domiciliary Care and Home Help service. Supporting the Director to achieve
a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are
motivated and supported to build strategic, long term and sustainable customer service relationships. Working closely with
various bodies and teams to ensure and actively encourage a proactive and strategic business development attitude with all
levels of employees.
• Ensure all activities are carried out in accordance with statutory requirements and organisational policies and
procedures and CQC fundamental standards
• Staff Management
• Service Provision
• Administration
• Business Development
• Financial Management
• Training & Development
• Health & Safety Adherence
Enterprise Partners Ltd Operations Manager (School Lettings) July 2005 – June 2007
Duties & Responsibilities:
Running the lettings office with full accountability for results whilst advancing the service standards of the company abiding
by company policy and statutory legislation.
• Meeting with prospective clients
• Preparing contracts for hire
• Carrying out compliance checks
• Planning and preparing booking schedule
• Raising invoices, collecting and banking proceeds
• Dealing with queries and disputes
• Ensure that premises are compliance with Health & Safety requirements
Between Sept 2003 to July 2005 Career Break due to family commitment
RB Construction Ltd Company Secretary/Office Manager Oct 2000 – Sept 2003
Duties & Responsibilities:
• managing filing systems; developing and implementing new administrative systems, such as record management;
• recording office expenditure and managing the budget;
• overseeing the recruitment of new staff, including training and induction;
• carrying out staff appraisals, managing performance and disciplining staff; promoting staff development
• responding to customer enquiries and complaints;
• reviewing and updating health and safety policies and ensuring they are observed;
• Preparing VAT returns and processing wages
Education and Training
Leadership in Dementia Programme OCN 12 credits PTTLs OCN
Health and Social Care NVQ 3 Customer Care NVQ 3
AAT Accounting NVQ 2 Pitman’s Training Typing Advance 120 wpm
GCSE: 6 GCSE Level Passes Grade B
IT Skills: Fully proficient in Microsoft office Microsoft Office Word, Access, Excel, Power Point
References: Available upon request
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