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A Practical Approach to Strategy Deployment

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How to combine value stream mapping and the Improvement Kata to finally achieve strategy deployment.

Publicado en: Empresariales, Meditación
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A Practical Approach to Strategy Deployment

  1. 1. Welcome to www.verbesserungskata.de A systematic and practical approach for Strategy Deployment By Gerardo Aulinger with Mike Rother and Mark Rosenthal!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 1
  2. 2. Introduction !"#$%#&$()**+,-.$"&/$0##$-&12,3$&0)+-$/-4&-#3.$5#61).*#-$ 7)4$89$.#&4/:$;$/")4-<$-"#$)0=#(>?#$,/$!""#$%&()*+&,-$@,:#:<$ ,5,?,5+&1$64)(#//$,*64)?#*#-$#A)4-/$B)42,3$-)B&45$()**)$ 3)&1/C$&5$&$+6D&5D5)B$5,&1)3$-"&-$2##6/$0)-"$-"#$-)6$&5$-"#$ )6#4&>)&1$1#?#1/$,7)4*#5$&0)+-$+7)15,3$4#&1,>#/:$ E)&1$F#61).*#-*AB"#C<"D6E* G"&-$G#H4#$%#&4,3*AF"G">*H#E*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 2
  3. 3. Introduction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
  4. 4. Introduction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
  5. 5. Introduction $G#$()>+#$-)$#P6#4,*#-$B,-"$-",/$&664)&("<$ $0+-$,-]/$>*#$-)$/"&4#$B"&-$B#]4#$1#&4,3:$!",/$ $I1,5#I"&4#$,/$5#-&,1#5$#)+3"$-)$0#$&$3+,5#$&5$ $B#$,?,-#$.)+$-)$+/#$,-$-)$=),$,$-"#$#P6#4,*#>3$ $&5$5#?#1)6*#-:$ $ R##6$,$*,5$.)+$(&$5)B1)&5$-",/$S1#$74)*$I1,5#I"&4#$^$64,-$,-:$$ $ I-+5.$E#45H/$I1,5#I"&4#$&5$.)+H11$0#$&*&K#5$&-$")B$1)3,(&1<$()/,/-#-$ &5$6)B#47+1$-"#$()*0,&>)$)7$T+-+4#DI-&-#$V&66,3$&5$-"#$ ;*64)?#*#-$R&-&$(&$0#$7)4$@S&11.C$&(",#?,3$/-4&-#3.$5#61).*#-:$ * I&72*J")(2%*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 5
  6. 6. Lets Take a Look E#45$W+1,3#4$!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 6
  7. 7. A Simplified Example: Gearbox Manufacturing ;)"#K* L28%* ;538442>3=$* N442>3=$* ;(&##&6* I8M(&6&6* OPOQ* E#&40)P$_&1+#$I-4#&*$R4&>#=&U2:S* L28%*F%"8M(&6* L28%3"T*N442>3=$*R8*#%"M244*&6*)(2*!"#$%&#()*)*+*?8=52*4)%28>*=""#S*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 7
  8. 8. Meet the 5 Main Players in the Gearbox Value Stream Example C*G,11,&*C* 1&M2*X%24&:26)* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* C*`)3#4*C** VL28%*I8M(&6&6E* J24#"64&3=2* W"%*)(2*#%"M244* VL28%*F%"8M(&6E* VL28%*F%"8M(V$ 6#4&-)4/*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 8
  9. 9. Background I#,)4$*&&3#4/<$,(1+5,3$Z&(.]/$()&("X0)//$G,11,&*<$ "&?#$5#(,5#5$-"#$()*6&.$##5/$-)$,(4#&/#$64)5+(-$ ?&4,#-.$&5$4#5+(#$-"#$>*#$-)$*##-$(+/-)*#4$##5/:$ C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 9
  10. 10. These are the Kata Practice Roles It‘s fractal: The pattern repeats at each level YWYQ$-)$ Z&(.$ %#&4#4$@)4$aV#-##aC$ N##=&24*)(2*P>#%"?2>26)*Y8)8*)"*24)83=&4(*86:* D"%7*)"D8%:*)(2*62T)*)8%2)*M"6:&Z"69*[28%62%* YWYQ$-)$ M"6:5M)4*2T#2%&>26)4*D&)(*X<!N*86:*:2?2="#4* I-#?#$ 4"=5Z"64*)"*"34)8M=240*&6*:8&=$*:&8="*D&)(*)(2* M"8M(9*B(2*=28%62%*&4*%24#"64&3=2*W"%*)(2*,-)*+9* YWYQ$-)$ * `)3#4$ C*G,11,&*C* Y)&("$@)4$aV#-)4aC* 1&M2*X%24&:26)* 645%24*)(2*=28%62%*&4*D"%7&6*)"D8%:*)(2&%** YWYQ$-)$ )8%2)*M"6:&Z"6*4M&26ZUM8==$*8MM"%:&6*)"*)(2* 6#4&-)4/$ P>#%"?2>26)*Y8)8*#8G2%69*!"6:5M)4*M"8M(&6* %MW`ZM`$ -)$G,11,&*$ M$M=24*:8&=$*54&6*)(2*@*!"8M(&6*Y8)8*]524Z"649* C*Z&(.*C* B(2*M"8M(^4*_"3*&4*)"*:2?2="#*)(2*=28%62%*3$* J24#"64&3=2*W"%* )(2*VL28%3"TV* 5&:&6*)(2*=28%62%*"6*P>#%"?2>26)*Y8)8* %MW`ZM`$ ?8=52*4)%28>* #%"M2:5%20*6")*)"*&>#%"?2*)(2*#%"M2449*B(2* -)$Z&(.$ M"8M(*&4*%24#"64&3=2*W"%*)(2*[28%62%^4*$"./01.9* C*I-#?#*C* * J24#"64&3=2*W"%*)(2* %MW`ZM`$ ?8=52*4)%28>*=""#* ``````````* -)$I-#?#$ VL28%*I8M(&6&6E* 85$Y)&("*R6")*:&4M5442:*&6*)(&4*2T8>#=2S* C*`)3#4*C** X2%&":&M8==$*"342%?24*M"8M(&6*M$M=24*32)D226*8* J24#"64&3=2*W"%*VL28%*F%"8M(V$6#4&-)4* )(2*#%"M244* M"8M(*86:*=28%62%0*)"*(2=#*)(2*M"8M(*:2?2="#* VL28%*F%"8M(&6E* )(2&%*M"8M(&6*47&==49$ !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 10
  11. 11. This Approach to Strategy Deployment Takes Place in Two Phases Planning. Consensus on direction and b"&/#$#$ specific focal points is developed. Goals and coaching topics are derived mathematically and in detail "top down" from the future-state value stream map. Execution. Once target conditions b"&/#$!B)$ have been developed: Frequent PDCA cycles, coaching cycles and upward communication of current condition and lessons-learned begin.!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 11
  12. 12. The Steps Well Go Through Well focus in on a Gear Broaching process OD$Y+44#-$I-&-#$_&1+#$I-4#&*$V&6* 8D$T+-+4#$I-&-#$_&1+#$I-4#&*$V&6$&6*)(2*:&%2MZ"6*"W*)(2*"%86&a8Z"6b4*4)%8)2&M*"3_2MZ?2* b"&/#$#$ cD$I61,-$-"#$TI$_&1+#$I-4#&*$,-)$%))6/$&6M=9*28M(*=""#b4*&6?26)"%$*c*=28:*Z>2*"8=4* * %%%%%%%2*-3%4-5"%1-%#*%()+(7(+,!&-"#8*%%%)*.),"%#%67%0--89% * dD$F#?#1)6$-"#$Z#P-$!&43#-$Y)5,>)$>8)(2>8ZM8==$*W%">*)(2*?8=52C4)%28>* *****=""#*"8=4*&5$F#S#$I6#(,S($;*64)?#*#-$!"#*#/* eD$F#S#$`)1#/$0.$!"#*#$R[28%62%0*!"8M(0*,6:*!"8M(S* fD$M/-&01,/"$-"#$I("#5+1#$7)4$Y)&(",3$Y.(1#/* gD$b4)(#//D%#?#1$bFYW$^$Y)&(",3$Y.(1#/$J#3,h$<8&=$*d*>"%2*W%2e526)=$*84*622:2:* $f9.C*!"8M(*5424*)(2*:)5"%;-#()*+%<#1#%=/".>-*.$ b"&/#$!B)$ $f9,C*[28%62%*5424*)(2*?@;A%;B0".%C"-$,*R6")*M"?2%2:*(2%2S* *f9/C*X2%&":&M*Q342%?8Z"6*"W*!"8M(&6*!$M=24*3$*)(2*,6:*!"8M(* $ iD$_&1+#$I-4#&*$Y)&(",3$Y.(1#$<8&=$$ *g9.C*N=4"*54&6*)(2*:)5"%;-#()*+%<#1#%=/".>-*.*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 12
  13. 13. The steps are linear, but iterative N4*$"5*W"=="D*)(2*4)2#40*8:_54)>26)4*>8$*32*>8:2*&6* 28%=&2%*4)2#4*3842:*"6*D(8)^4*32&6*=28%62:*&6*=8)2%* 4)2#49*h(8)*$"5*=28%6*&6*"62*4)2#*M86*&6i526M2*8* #%&"%*4)2#9*B(8)^4*6"%>8=9*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 13
  14. 14. Phase I: PLANNING Consensus on Direction is Developed b"&/#$#$!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 14
  15. 15. In Phase 1, coaching topics and goals are derived mathematically and in detail "top down" from the future-state value stream map OD$Y+44#-$I-&-#$_&1+#$I-4#&*$V&6* 8D$T+-+4#$I-&-#$_&1+#$I-4#&*$V&6$&6*)(2*:&%2MZ"6*"W*)(2*"%86&a8Z"6b4*4)%8)2&M*"3_2MZ?2* b"&/#$#$ cD$I61,-$-"#$TI$_&1+#$I-4#&*$,-)$%))6/$&6M=9*28M(*=""#b4*&6?26)"%$*c*=28:*Z>2*"8=4* * %%%%%%%2*-3%4-5"%1-%#*%()+(7(+,!&-"#8*%%%)*.),"%#%67%0--89% * dD$F#?#1)6$-"#$Z#P-$!&43#-$Y)5,>)$>8)(2>8ZM8==$*W%">*)(2*?8=52C4)%28>* *****=""#*"8=4*&5$F#S#$I6#(,S($;*64)?#*#-$!"#*#/* eD$F#S#$`)1#/$0.$!"#*#$R[28%62%0*!"8M(0*,6:*!"8M(S* fD$M/-&01,/"$-"#$I("#5+1#$7)4$Y)&(",3$Y.(1#/* gD$b4)(#//D%#?#1$bFYW$^$Y)&(",3$Y.(1#/$J#3,h$<8&=$*d*>"%2*W%2e526)=$*84*622:2:* $f9.C*!"8M(*5424*)(2*:)5"%;-#()*+%<#1#%=/".>-*.$ b"&/#$!B)$ $f9,C*[28%62%*5424*)(2*?@;A%;B0".%C"-$,*R6")*M"?2%2:*(2%2S* *f9/C*X2%&":&M*Q342%?8Z"6*"W*!"8M(&6*!$M=24*3$*)(2*,6:*!"8M(* $ iD$_&1+#$I-4#&*$Y)&(",3$Y.(1#$<8&=$$ *g9.C*N=4"*54&6*)(2*:)5"%;-#()*+%<#1#%=/".>-*.*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 15
  16. 16. First the Value-Stream-level Coach and his or her Learners agree on the value stream goals ;)"#K* L28%* I8M(&6&6* ;538442>3=$* N442>3=$* ;(&##&6* 9!)8:;%&<*!"=#>& E#&40)P$T+-+4#DI-&-#$ ?,2,"*3@2!2*& OPOQ* _&1+#$I-4#&*$V&6$ B8%2)*=28:*Z>2*`*.@*<8$4* A!,*&@2"*!4&B!-& [""#*"8=j**/*:8$4*"W*28%*&6?26)"%$$ 18=52*4)%28>*=""#* L28%*I8M(&6&6* E)&1$F#61).*#-& C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 16
  17. 17. Nancy and Steve agree on a value stream goal of 15 Days Lead Time and a gear-machining loop goal of 3 Days of Gear Inventory ;)"#K* L28%* ;538442>3=$* N442>3=$* ;(&##&6* ;)2?20*8*4)%8)2&M*"3_2MZ?2*&4*)"* I8M(&6&6* OPOQ* &6M%2842*"5%*#%":5M)*?8%&2)$*86:* 3%&6*)(2*28%3"T*?8=52*4)%28>b4* B8%2)*=28:*Z>2*`*.@*<8$4* =28:*Z>2*:"D6*)"*.@*:8$49*B"* [""#*"8=j**/*:8$4*"W*28%*&6?26)"%$$ 18=52*4)%28>*=""#* L28%*I8M(&6&6* 8M(&2?2*)(8)*D2*622:*$"5%* &6?26)"%$*"W*>8M(&62:*28%4*)"*"* W%">*/-*:8$4*)"*/*:8$49*!86*$"5* #%"#"42*)"*>2*("D*)(2*#%"M24424* &6*$"5%*L28%*I8M(&6&6*=""#*D"5=:* (8?2*)"*W56MZ"6*)"*8M(&2?2*)(8)k* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 17
  18. 18. Nancy and Steve agree on a value stream goal of 15 Days Lead Time and a gear-machining loop goal of 3 Days of Gear Inventory ;)"#K* L28%* ;538442>3=$* N442>3=$* ;(&##&6* ;)2?20*8*4)%8)2&M*"3_2MZ?2*&4*)"* I8M(&6&6* OPOQ* &6M%2842*"5%*#%":5M)*?8%&2)$*86:* 3%&6*)(2*28%3"T*?8=52*4)%28>b4* B8%2)*=28:*Z>2*`*.@*<8$4* =28:*Z>2*:"D6*)"*.@*:8$49*B"* [""#*"8=j**/*:8$4*"W*28%*&6?26)"%$$ 18=52*4)%28>*=""#* L28%*I8M(&6&6* 8M(&2?2*)(8)*D2*622:*$"5%* &6?26)"%$*"W*>8M(&62:*28%4*)"*"* W%">*/-*:8$4*)"*/*:8$49*!86*$"5* #%"#"42*)"*>2*("D*)(2*#%"M24424* &6*$"5%*L28%*I8M(&6&6*=""#*D"5=:* (8?2*)"*W56MZ"6*)"*8M(&2?2*)(8)k* B"*:"*)(8)*P*622:*)"*868=$a2*)(2* C*Z&(.*C* M5%%26)*M"6:&Z"6*"W*)(2*L28%* J24#"64&3=2*W"%* )(2*VL28%3"TV* F%"8M(&6*#%"M244l0*4"*D2*M86*)(26* ?8=52*4)%28>* :2U62*8*#%"M244*)8%2)*M"6:&Z"6*)"* C*I-#?#*C* J24#"64&3=2*W"%*)(2* 8%22*"6*86:*4)%&?2*W"%9* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** lO"%*&==54)%8Z"6*#5%#"424*D2b%2*W"M54&6*"6*"6=$* J24#"64&3=2*W"%* )(2*#%"M244* "62*#%"M244*&6*)(2*L28%*I8M(&6&6*=""#9*B(2* VL28%*F%"8M(&6E* P>#%"?2>26)*Y8)8*M86*32*8##=&2:*)"*86$*#%"M2449*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 18
  19. 19. 9#$&$#"C()5&!2& O"%*&==54)%8Z"6*#5%#"424*D2b%2*W"M54&6*"6* 2/*&D"#8*%%&E*7*% "6=$*"62*#%"M244*&6*)(2*L28%*I8M(&6&6*=""#9* B(2*P>#%"?2>26)*Y8)8*M86*32*8##=&2:*)"* 8==*#%"M2424*&6*8*?8=52*4)%28>9* F#?#1)6$-"#$Z#P-$!&43#-$Y)5,>)$ &5$ F#S#$I6#(,S($;*64)?#*#-$!"#*#/*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 19
  20. 20. After analyzing the processs current condition, Learner Steve, guided by Coach Nancy, develops a next target condition mathematically step-by-step n86M$0*)"*32*83=2*)"*"#2%8)2*D&)(*/* :8$4*"W*U6&4(2:*28%*&6?26)"%$*86:* c9$F&./$ c$F&./$ (8?2*8*@-o*48W2)$*W8M)"%*D2b==*622:*)"* 3%"8M(*2?2%$*(&(C?"=5>2*28%*#=54* 4">2*4#2M&8=4*2?2%$*,*:8$49*B(2* 3%"8M(&6*#%"M244b4*XP*86:*=")*4&a2* 622:*)"*`*,*:8$49** m* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 20
  21. 21. After analyzing the processs current condition, Learner Steve, guided by Coach Nancy, develops a next target condition mathematically step-by-step B"*32&60*D2*622:*)"*76"D* ("D*>86$*#%":5M)*)$#24* d9$!.6#/$ D2*#=86*)"*(8?20*86:*D(&M(* c9$!.6#/$ 8%2*(&(C?"=5>2*>":2=4* 86:*D(&M(*8%2*4#2M&8=49* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 21
  22. 22. After analyzing the processs current condition, Learner Steve, guided by Coach Nancy, develops a next target condition mathematically step-by-step Q5%*.@*4(&p4*#2%*D227*86:* )(2*("5%4*#2%*4(&p*8%26b)* M(86&69* Oe$I",j/XB2$ Oe$I",j/XB2$ C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 22
  23. 23. After analyzing the processs current condition, Learner Steve, guided by Coach Nancy, develops a next target condition mathematically step-by-step ;"*&6*)(2*48>2*8>"56)*"W* Z>2*D2*622:*)"*3%"8M(*)(2* (&(2%*?"=5>2*86:*(&(2%* ?8%&2)$9* O98<999$6(/X*)$ O8O<899$6(/X*)$ C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 23
  24. 24. After analyzing the processs current condition, Learner Steve, guided by Coach Nancy, develops a next target condition mathematically step-by-step B(2*)")8=*?"=5>2*&4*,0-,-* 3%"8M(2:*28%4*#2%*4(&p9* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* O<g99$6(/X/",j$ 8<989$6(/X/",j$ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 24
  25. 25. Developing the target condition, three themes pop up: cycle time 10seconds, unplanned downtime 15% & changeover time 14 minutesB(2*>8)(2>8ZM8==$*:2%&?2:*)8%2)*M"6:&Z"6*W"%* L28%*F%"8M(&6*4("D4*)(8)*)"*2)*)"*8*/C:8$* U6&4(2:*28%*&6?26)"%$*D2*622:*)"*D"%7*"6* )(%22*84#2M)4*"W*)(2*L28%*F%"8M(&6*#%"M244j* C*X=8662:*M$M=2*Z>2* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* b1&#5$Y.(1#$!,*#$b(X-$ O9$I#($ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 25
  26. 26. Developing the target condition, three themes pop up: cycle time 10seconds, unplanned downtime 15% & changeover time 14 minutesB(2*>8)(2>8ZM8==$*:2%&?2:*)8%2)*M"6:&Z"6*W"%* L28%*F%"8M(&6*4("D4*)(8)*)"*2)*)"*8*/C:8$* U6&4(2:*28%*&6?26)"%$*D2*622:*)"*D"%7*"6* )(%22*84#2M)4*"W*)(2*L28%*F%"8M(&6*#%"M244j* C*X=8662:*M$M=2*Z>2* C*H6#=8662:*:"D6Z>2* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* b1&#5$Y.(1#$!,*#$b(X-$ O9$I#($ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* l61&#5$5)B>*#$@kC$ Oek$ VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 26
  27. 27. Developing the target condition, three themes pop up: cycle time 10seconds, unplanned downtime 15% & changeover time 14 minutesB(2*>8)(2>8ZM8==$*:2%&?2:*)8%2)*M"6:&Z"6*W"%* L28%*F%"8M(&6*4("D4*)(8)*)"*2)*)"*8*/C:8$* U6&4(2:*28%*&6?26)"%$*D2*622:*)"*D"%7*"6* )(%22*84#2M)4*"W*)(2*L28%*F%"8M(&6*#%"M244j* C*X=8662:*M$M=2*Z>2* C*H6#=8662:*:"D6Z>2* C*!(862"?2%*Z>2* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* b1&#5$Y.(1#$!,*#$b(X-$ O9$I#($ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* l61&#5$5)B>*#$@kC$ Oek$ VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* Y"&3#)?#4$>*#$ Od$V,$ VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 27
  28. 28. These 3 themes, or process improvements, are the equivalent offuture-state „kaizen bursts“ on pages 77-80 in Learning to See b1&#5$Y.(1#$!,*#$b(X-$ O9$I#($ l61&#5$5)B>*#$@kC$ Oek$ O%">*D"#$*)*+%1-%7""0*#82*fg* Y"&3#)?#4$>*#$ Od$V,$!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 28
  29. 29. Steve decides to begin by having his Learner Roger work on the changeover time, and the Improvement Kata pattern repeats J"2%0*8*4)%8)2&M*"3_2MZ?2*&4*)"*&6M%2842*"5%*#%":5M)* ?8%&2)$0*3%&6*"5%*?8=52*4)%28>b4*=28:*Z>2*:"D6*)"* .@*:8$4*86:*"5%*&6?26)"%$*"W*>8M(&62:*28%4*:"D6* )"*/*:8$49*P6*"%:2%*)"*8M(&2?2*)(&40*P*622:*$"5*)"*(2=#* 54*3$*%2:5M&6*F%"8M(*M(862"?2%*Z>2*)"*.m*>&69* !86*$"5*#%"#"42*)"*>2*("D*)(2*M(862"?2%* #%"M24424*D"5=:*(8?2*)"*W56MZ"6*)"*8M(&2?2*)(8)k* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* b1&#5$Y.(1#$!,*#$b(X-$ O9$I#($ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* l61&#5$5)B>*#$@kC$ Oek$ VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* !&43#-$>*#$7)4$("&3#)?#4$ Od$V,$ VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * 71"5" % ****;)%8)2$*<2#="$>26)**?/9@* 29
  30. 30. Steve decides to begin by having his Learner Roger work on the changeover time, and the Improvement Kata pattern repeats J"2%0*8*4)%8)2&M*"3_2MZ?2*&4*)"*&6M%2842*"5%*#%":5M)* ?8%&2)$0*3%&6*"5%*?8=52*4)%28>b4*=28:*Z>2*:"D6*)"* .@*:8$4*86:*"5%*&6?26)"%$*"W*>8M(&62:*28%4*:"D6* )"*/*:8$49*P6*"%:2%*)"*8M(&2?2*)(&40*P*622:*$"5*)"*(2=#* 54*3$*%2:5M&6*F%"8M(*M(862"?2%*Z>2*)"*.m*>&69* !86*$"5*#%"#"42*)"*>2*("D*)(2*M(862"?2%* #%"M24424*D"5=:*(8?2*)"*W56MZ"6*)"*8M(&2?2*)(8)k* B"*:"*)(8)*U%4)*P*622:*)"*868=$a2* )(2*M5%%26)*M"6:&Z"6*"W*)(2* M(862"?2%*#%"M2449*Pq==*>872*8* C*Z&(.*C* J24#"64&3=2*W"%* :2)8&=2:*#%"M244C4)2#*868=$4&4*86:* )(2*VL28%3"TV* ?8=52*4)%28>* 8p2%D8%:4*:2U62*8*.mC>&65)2* #%"M244*)8%2)*M"6:&Z"6*)"*8%22* b1&#5$Y.(1#$!,*#$b(X-$ O9$I#($ C*I-#?#*C* J24#"64&3=2*W"%*)(2* "6*86:*4)%&?2*W"%9** ?8=52*4)%28>*=""#* l61&#5$5)B>*#$@kC$ Oek$ VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* !&43#-$>*#$7)4$("&3#)?#4$ Od$V,$ VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * 71"5" % ****;)%8)2$*<2#="$>26)**?/9@* 30
  31. 31. Steve decides to begin by having his Learner Roger work on the changeover time, and the Improvement Kata pattern repeats N4*4""6*84*;)2?2*86:*P*(8?2*8%22:* "6*8*#%"M244*)8%2)*M"6:&Z"6*)(8)* :24M%&324*)(2*4)2#4*"W*)(2*:24&%2:* .mC>&65)2*M(862"?2%*#%"M2440* ;)2?2*D&==*32*M"8M(&6*>2*:8&=$*&6* #5%45&6*)(&4*"8=9* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* b1&#5$Y.(1#$!,*#$b(X-$ O9$I#($ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* l61&#5$5)B>*#$@kC$ Oek$ VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* !&43#-$>*#$7)4$("&3#)?#4$ Od$V,$ VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * 71"5" % ****;)%8)2$*<2#="$>26)**?/9@* 31
  32. 32. Steve decides to begin by having his Learner Roger work on the changeover time, and the Improvement Kata pattern repeats N4*4""6*84*;)2?2*86:*P*(8?2*8%22:* "6*8*#%"M244*)8%2)*M"6:&Z"6*)(8)* :24M%&324*)(2*4)2#4*"W*)(2*:24&%2:* .mC>&65)2*M(862"?2%*#%"M2440* ;)2?2*D&==*32*M"8M(&6*>2*:8&=$*&6* #5%45&6*)(&4*"8=9* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* b1&#5$Y.(1#$!,*#$b(X-$ O9$I#($ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* l61&#5$5)B>*#$@kC$ Oek$ VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* !&43#-$>*#$7)4$("&3#)?#4$ Od$V,$ VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * 71"5" % ****;)%8)2$*<2#="$>26)**?/9@* 32
  33. 33. r&*J"2%0*M86*$"5*4("D* >2*D(8)*$"5*=28%62:* W%">*$"5%*#%"M244C4)2#* 868=$4&4k* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 33
  34. 34. r&*J"2%0*M86*$"5*4("D* >2*D(8)*$"5*=28%62:* W%">*$"5%*#%"M244C4)2#* 868=$4&4k* B(2*M5%%26)*M(862"?2%*#%"M244* M"64&4)4*"W*f*4)2#4*D(&M(*)872* f,*>&65)249* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C-+"$% C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 34
  35. 35. B"*8M(&2?2*8*.m*>&65)2*M(862"?2%* Pq?2*:24M%&32:*8*#%"#"42:*)8%2)* M"6:&Z"6*"W*:24&%2:*4)2#4*86:*Z>249* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C-+"$% C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 35
  36. 36. F#S#$`)1#/$0.$!"#*#*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 36
  37. 37. P*%2M"%:*)(2*&>#%"?2>26)* )(2>240*>2845%283=2*"8=40* 8M(&2?2C3$*:8)24*86:* %24#"64&3&=&Z24*&6*8* B(2>2sJ"=24*>8)%&T* *B(&4*&4*4"*D2*8==*76"D*D(8)* Steve May 10th D2b%2*D"%7&6*"6*86:*D($9* Pc/t Broaching 10 Sec. T.B.D. T.B.D. Steve Nancy Downtime Broach 15% T.B.D. T.B.D. Steve Nancy Changeover Max 14 Min June 10th Roger Steve Nancy C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 37
  38. 38. P*%2M"%:*)(2*&>#%"?2>26)* )(2>240*>2845%283=2*"8=40* h&)(*)(&4*"?2%?&2D*D2*M86*M""%:&68)2*)(2* 8M(&2?2C3$*:8)24*86:* &>#%"?2>26)*8MZ?&Z24*8="6*>$*26Z%2* %24#"64&3&=&Z24*&6*8* L28%3"T*?8=52*4)%28>0*M"%%24#"6:&6*)"*)(2* B(2>2sJ"=24*>8)%&T* "8=*"W*.@C:8$*=28:*Z>29* *B(&4*&4*4"*D2*8==*76"D*D(8)* Steve May 10th D2b%2*D"%7&6*"6*86:*D($9* Pc/t Broaching 10 Sec. T.B.D. T.B.D. Steve Nancy Downtime Broach 15% T.B.D. T.B.D. Steve Nancy Changeover Max 14 Min June 10th Roger Steve Nancy C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 38
  39. 39. M/-&01,/"$-"#$I("#5+1#$ 7)4$Y)&(",3$Y.(1#/*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 39
  40. 40. Steve has a weekly schedule of defined coaching-cycle appointments. Scheduled coaching cycles are done between 9:00 and 11:00 AM. Additional coaching cycles may be done as needed after that. No other meetings are scheduled between 9:00 and 11:00 AM F/*%*&!"*&!&#1&@2*7*G%& %8/*+,*+&8#!8/()5&8:8*%& Steve May 10 June10 C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E* m*`*!"8M(&6*M$M=2*(8##262:*"6*Z>2*s*n*`*!"8M(&6*M$M=2*:&:6b)*(8##26*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 40
  41. 41. J"2%*86:*P*D&==*>22)*:8&=$*W%">* tjm-*)"*.-j--*W"%*8*M"8M(&6* M$M=20*#=54*8::&Z"68==$*84* 622:2:9*B(2*M"8M(&6CM$M=2* 4M(2:5=2*(2=#4*>2*>8&6)8&6*86* "?2%?&2D*"W*>$*M"8M(&69* Steve May 10 June10 C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E* m*`*!"8M(&6*M$M=2*(8##262:*"6*Z>2*s*n*`*!"8M(&6*M$M=2*:&:6b)*(8##26*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 41
  42. 42. J"2%*86:*P*D&==*>22)*:8&=$*W%">* tjm-*)"*.-j--*W"%*8*M"8M(&6* M$M=20*#=54*8::&Z"68==$*84* P*76"D*8)*D(8)*Z>2*;)2?2*&4*M">&6* 622:2:9*B(2*M"8M(&6CM$M=2* )"*)(2*F%"8M(&6*#%"M244*2?2%$*:8$* 4M(2:5=2*(2=#4*>2*>8&6)8&6*86* 86:*)(8)*(2b==*847*)(2*@*e524Z"640*4"*P* "?2%?&2D*"W*>$*M"8M(&69* (8?2*)(2*=8)24)*W8M)4*c*:8)8*%28:$9** Q5%*M"8M(&6*M$M=24*8%2*?2%$*2u2MZ?29* Steve May 10 June10 P*%2M2&?2*45##"%)*86:*W22=*?8=52:9* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E* m*`*!"8M(&6*M$M=2*(8##262:*"6*Z>2*s*n*`*!"8M(&6*M$M=2*:&:6b)*(8##26*VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 42
  43. 43. Phase II: EXECUTION Daily PDCA and Coaching Cycles Begin b"&/#$!B)$!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 43
  44. 44. Now daily coaching cycles between Learner and Coach begin OD$Y+44#-$I-&-#$_&1+#$I-4#&*$V&6* 8D$T+-+4#$I-&-#$_&1+#$I-4#&*$V&6$&6*)(2*:&%2MZ"6*"W*)(2*"%86&a8Z"6b4*4)%8)2&M*"3_2MZ?2* b"&/#$#$ cD$I61,-$-"#$TI$_&1+#$I-4#&*$,-)$%))6/$&6M=9*28M(*=""#b4*&6?26)"%$*c*=28:*Z>2*"8=4* * %%%%%%%2*-3%4-5"%1-%#*%()+(7(+,!&-"#8*%%%)*.),"%#%67%0--89% * dD$F#?#1)6$-"#$Z#P-$!&43#-$Y)5,>)$>8)(2>8ZM8==$*W%">*)(2*?8=52C4)%28>* *****=""#*"8=4*&5$F#S#$I6#(,S($;*64)?#*#-$!"#*#/* eD$F#S#$`)1#/$0.$!"#*#$R[28%62%0*!"8M(0*,6:*!"8M(S* fD$M/-&01,/"$-"#$I("#5+1#$7)4$Y)&(",3$Y.(1#/* gD$b4)(#//D%#?#1$bFYW$^$Y)&(",3$Y.(1#/$J#3,h$<8&=$*d*>"%2*W%2e526)=$*84*622:2:* $f9.C*!"8M(*5424*)(2*:)5"%;-#()*+%<#1#%=/".>-*.$ b"&/#$!B)$ $f9,C*[28%62%*5424*)(2*?@;A%;B0".%C"-$,*R6")*M"?2%2:*(2%2S* *f9/C*X2%&":&M*Q342%?8Z"6*"W*!"8M(&6*!$M=24*3$*)(2*,6:*!"8M(* $ iD$_&1+#$I-4#&*$Y)&(",3$Y.(1#$<8&=$$ *g9.C*N=4"*54&6*)(2*:)5"%;-#()*+%<#1#%=/".>-*.*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 44
  45. 45. Now daily coaching cycles between Learner and Coach begin OD$Y+44#-$I-&-#$_&1+#$I-4#&*$V&6* 8D$T+-+4#$I-&-#$_&1+#$I-4#&*$V&6$&6*)(2*:&%2MZ"6*"W*)(2*"%86&a8Z"6b4*4)%8)2&M*"3_2MZ?2* b"&/#$#$ cD$I61,-$-"#$TI$_&1+#$I-4#&*$,-)$%))6/$&6M=9*28M(*=""#b4*&6?26)"%$*c*=28:*Z>2*"8=4* * %%%%%%%2*-3%4-5"%1-%#*%()+(7(+,!&-"#8*%%%)*.),"%#%67%0--89% * dD$F#?#1)6$-"#$Z#P-$!&43#-$Y)5,>)$>8)(2>8ZM8==$*W%">*)(2*?8=52C4)%28>* *****=""#*"8=4*&5$F#S#$I6#(,S($;*64)?#*#-$!"#*#/* eD$F#S#$`)1#/$0.$!"#*#$R[28%62%0*!"8M(0*,6:*!"8M(S* fD$M/-&01,/"$-"#$I("#5+1#$7)4$Y)&(",3$Y.(1#/* gD$b4)(#//D%#?#1$bFYW$^$Y)&(",3$Y.(1#/$J#3,h$<8&=$*d*>"%2*W%2e526)=$*84*622:2:* $f9.C*!"8M(*5424*)(2*:)5"%;-#()*+%<#1#%=/".>-*.$ b"&/#$!B)$ $f9,C*[28%62%*5424*)(2*?@;A%;B0".%C"-$,*R6")*M"?2%2:*(2%2S* *f9/C*X2%&":&M*Q342%?8Z"6*"W*!"8M(&6*!$M=24*3$*)(2*,6:*!"8M(* $ iD$_&1+#$I-4#&*$Y)&(",3$Y.(1#$<8&=$$ *g9.C*N=4"*54&6*)(2*:)5"%;-#()*+%<#1#%=/".>-*.*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 45
  46. 46. Coaching cycles are built around the Five Coaching Kata Questions.This pattern of questions is utilized up-and-down the organization.Heres an example of a Coachs Five-Question card: The Five Questions 1) What is the Target Condition? Back of card - Reflection Section 2) What is the Actual Condition now? --------(Turn Card Over)---------------------> 3) What Obstacles do you think are preventing Reflect on the Last Step Taken you from reaching the target condition? Because you donʼt actually know Which *one* are you addressing now? what the result of a step will be! 4) What is your Next Step? (next PDCA / 1) What was your Last Step? experiment) What do you expect? 5) When can we go and see what we 2) What did you Expect? Have Learned from taking that step? 3) What Actually Happened? *Youʼll often work on the same obstacle for several PDCA cycles 4) What did you Learn? Card is turned over to ------------------------------> reflect on the last step Return!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 46
  47. 47. Steve and Roger do at least one coaching cycle every day on theBroaching Processs current improvement theme: Changeover time Next Target lB(2*=28%62%*5424*)(2*?@;A% Condition ;B0".%C"-$,0*D(&M(*&4*6")* :&4M5442:*&6*)(&4*;=&:2;(8%29* %#&4#4$ C*J"2%*C* CurrentCondition Y)&("$ C*;)2?2*C*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 47
  48. 48. Steve and Roger do at least one coaching cycle every day on the Broaching Processs current improvement theme: Changeover time h(8)*&4*)(2*)8%2)*M"6:&Z"6*W"%* )(2*M(862"?2%*#%"M244k* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* Y)&("$ C*`)3#4*C** @I-#?#C$ %#&4#4H/$ J24#"64&3=2*W"%* %#&4#4$ I-)4.0)&45$ )(2*#%"M244* VL28%*F%"8M(&6E* @`)3#4C$VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 48
  49. 49. Steve and Roger do at least one coaching cycle every day on the Broaching Processs current improvement theme: Changeover time h(8)*&4*)(2*)8%2)*M"6:&Z"6*W"%* )(2*M(862"?2%*#%"M244k* B(2*"8=*&4*)"*M(862*"?2%*&6*.m*>&65)249* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* Y)&("$ C*`)3#4*C** @I-#?#C$ %#&4#4H/$ J24#"64&3=2*W"%* %#&4#4$ I-)4.0)&45$ )(2*#%"M244* VL28%*F%"8M(&6E* @`)3#4C$VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 49
  50. 50. Steve and Roger do at least one coaching cycle every day on the Broaching Processs current improvement theme: Changeover time h(8)*&4*)(2*)8%2)*M"6:&Z"6*W"%* )(2*M(862"?2%*#%"M244k* B(2*"8=*&4*)"*M(862*"?2%*&6*.m*>&65)249* h(8)*&4*)(2*8M)58=*M"6:&Z"6*6"Dk* C*Z&(.*C* J24#"64&3=2*W"%* )(2*VL28%3"TV* ?8=52*4)%28>* C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* Y)&("$ C*`)3#4*C** @I-#?#C$ %#&4#4H/$ J24#"64&3=2*W"%* %#&4#4$ I-)4.0)&45$ )(2*#%"M244* VL28%*F%"8M(&6E* @`)3#4C$VL28%*F%"8M(V$6#4&-)4* !"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 50
  51. 51. b4)(#//$I-#6/$W&1./,/$ Changeoverx 2 Roger 1 Preparation (internal) 20‘ 20‘ 0‘ 0‘ 2 Lockout 28‘ 8‘ 3‘ 3‘ 3 Removing the tool 35‘ 7‘ 7‘ 4‘ 4 Install new tool 45‘ 10‘ 14‘ 7‘ 5 Run a test part 48‘ 3‘ 14‘ 0‘ 6 Quality approval 57‘ 9‘ 14‘ 0‘ 7 Cleanup (internal) 72‘ 15‘ 14‘ 0‘ B(2*M5%%26)*M(862"?2%* Z>2*&4*f,*>&65)249* 72‘ 14‘ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 51
  52. 52. b4)(#//$I-#6/$W&1./,/$ Changeoverx 2 Roger 1 Preparation (internal) 20‘ 20‘ 0‘ 0‘ 2 Lockout 28‘ 8‘ 3‘ 3‘ 3 Removing the tool 35‘ 7‘ 7‘ 4‘ 4 Install new tool 45‘ 10‘ 14‘ 7‘ 5 Run a test part 48‘ 3‘ 14‘ 0‘ 6 Quality approval 57‘ 9‘ 14‘ 0‘ 7 Cleanup (internal) 72‘ 15‘ 14‘ 0‘ h(8)*D84*$"5%*=84)*4)2#* 86:*D(8)*:&:*$"5*=28%6k* 72‘ 14‘ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 52
  53. 53. b4)(#//$I-#6/$W&1./,/$ Changeoverx 2 Roger 1 Preparation (internal) 20‘ 20‘ 0‘ 0‘ 2 Lockout 28‘ 8‘ 3‘ 3‘ 3 Removing the tool 35‘ 7‘ 7‘ 4‘ P*622:*)"* 4 Install new tool 45‘ 10‘ 14‘ 7‘ 422*&W*J"2%* 5 Run a test part 48‘ 3‘ 14‘ 0‘ &4*D"%7&6* 6 Quality approval 57‘ 9‘ 14‘ 0‘ 7 Cleanup (internal) 72‘ 15‘ 14‘ 0‘ 4M&26ZUM8==$* P*"342%?2:*)(2*M(862"?2%* #%"M244*86:*>2845%2:*)(2* Z>2*28M(*4)2#*)""79* 72‘ 14‘ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 53
  54. 54. b4)(#//$I-#6/$W&1./,/$ Changeoverx 2 Roger 1 Preparation (internal) 20‘ 20‘ 0‘ 0‘ 2 Lockout 28‘ 8‘ 3‘ 3‘ 3 Removing the tool 35‘ 7‘ 7‘ 4‘ 4 Install new tool 45‘ 10‘ 14‘ 7‘ 5 Run a test part 48‘ 3‘ 14‘ 0‘ 6 Quality approval 57‘ 9‘ 14‘ 0‘ 7 Cleanup (internal) 72‘ 15‘ 14‘ 0‘ h(8)*"34)8M=24*:"*$"5*)(&67* 8%2*#%2?26Z6*$"5*W%">* %28M(&6*)(2*)8%2)*M"6:&Z"6k* 72‘ 14‘ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 54
  55. 55. b4)(#//$I-#6/$W&1./,/$ Changeoverx 2 Roger 1 Preparation (internal) 20‘ 20‘ 0‘ 0‘ 2 Lockout 28‘ 8‘ 3‘ 3‘ 3 Removing the tool 35‘ 7‘ 7‘ 4‘ 4 Install new tool 45‘ 10‘ 14‘ 7‘ 5 Run a test part 48‘ 3‘ 14‘ 0‘ 6 Quality approval 57‘ 9‘ 14‘ 0‘ 7 Cleanup (internal) 72‘ 15‘ 14‘ 0‘ ["M7"5)0*%2>"?&6*)(2*)""=* 86:*&64)8==&6*)(2*62D*)""=* 8==*)872*)""*="69* 72‘ 14‘ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 55
  56. 56. b4)(#//$I-#6/$W&1./,/$ Changeoverx 2 Roger 1 Preparation (internal) 20‘ 20‘ 0‘ 0‘ 2 Lockout 28‘ 8‘ 3‘ 3‘ 3 Removing the tool 35‘ 7‘ 7‘ 4‘ 4 Install new tool 45‘ 10‘ 14‘ 7‘ 5 Run a test part 48‘ 3‘ 14‘ 0‘ 6 Quality approval 57‘ 9‘ 14‘ 0‘ 7 Cleanup (internal) 72‘ 15‘ 14‘ 0‘ h(&M(*"62*"34)8M=2*8%2*$"5* 8::%244&6*6"Dk* 72‘ 14‘ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 56
  57. 57. b4)(#//$I-#6/$W&1./,/$ Changeoverx 2 Roger 1 Preparation (internal) 20‘ 20‘ 0‘ 0‘ 2 Lockout 28‘ 8‘ 3‘ 3‘ 3 Removing the tool 35‘ 7‘ 7‘ 4‘ 4 Install new tool 45‘ 10‘ 14‘ 7‘ 5 Run a test part 48‘ 3‘ 14‘ 0‘ 6 Quality approval 57‘ 9‘ 14‘ 0‘ 7 Cleanup (internal) 72‘ 15‘ 14‘ 0‘ n2T)*Pb:*=&72*)"*W"M54*"6*)(2* &64)8==8Z"6*"W*)(2*62D*)""=9* 72‘ 14‘ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 57
  58. 58. b4)(#//$I-#6/$W&1./,/$ Changeoverx 2 Roger 1 Preparation (internal) 20‘ 20‘ 0‘ 0‘ F/(%&(%&2/*&E*!")*"G%& 2 3 Lockout 28‘ 8‘ 3‘ 3‘ )*>2&DHIJ&*>-*"(4*)2& Removing the tool 35‘ 7‘ 7‘ 4‘ 4 Install new tool 45‘ 10‘ 14‘ 7‘ 5 Run a test part 48‘ 3‘ 14‘ 0‘ 6 Quality approval 57‘ 9‘ 14‘ 0‘ 7 Cleanup (internal) 72‘ 15‘ 14‘ 0‘ h(8)*&4*$"5%*62T)*4)2#*86:* D(8)*:"*$"5*2T#2M)k* 72‘ 14‘ C*I-#?#*C* J24#"64&3=2*W"%*)(2* ?8=52*4)%28>*=""#* VL28%*I8M(&6&6E* C*`)3#4*C** J24#"64&3=2*W"%* )(2*#%"M244* VL28%*F%"8M(&6E*!"#$%&()*+*,-./0*12%32442%56478)89:2 * * * * ****;)%8)2$*<2#="$>26)**?/9@* 58

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