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Managing Corporate Brands
               Gerry Brown
                 Director
              MIS Associates



           For: Diageo / VYRE Seminar
          Date: Tuesday 29th May 2012
    Location: The Hospital Club, London WC2
What does Gerry do?

     Strategy advisor




     Technology industry analyst




     Marketing lecturer




2                          Diageo / VYRE Seminar   29th May 2012
Agenda

    1.   Why corporate branding is a business imperative

    2.   Managing risks to corporate brands

    3.   How Brand Asset Management helps / adds value




3                        Diageo / VYRE Seminar     29th May 2012
What is Corporate Branding?
    “Corporate branding unites
    products or businesses by using a
    single name, a shared visual
                                                         Monolithic
    identity and a set of symbols. It is a
    set of managed communications
                                                         Endorsed
    activities to build favourable
    associations and positive                            Branded

    reputation with both internal and                     Olins (1989)


    external stakeholders”.
4                                Diageo / VYRE Seminar                   29th May 2012
The Digital Age has facilitated
               investment in Corporate Branding

    “Transparency has come with digital technology.
    People want to know who is the company behind
                                           the brands.
      What are the values? Are they interested in
    making more than money? What is its purpose?”
     P&Gs CMO, Marc Pritchard (May 2012)



5                                           Diageo / VYRE Seminar   29th May 2012
Managing Corporate Brands


                                   Symbolism


 Internal                                                      External
Audiences                         Communication               Audiences



                                    Behaviour


    Birkigt & Stadler (1986)


6                                   Diageo / VYRE Seminar   29th May 2012
6 Key Brand Elements

                     Recognition                           Transferable




                                The Corporate
    Image Value                                                     Registerable
                                    Brand



                                                              Price
                     Differentiated
                                                            Premium
     Davies (1992)


7                                  Diageo / VYRE Seminar                  29th May 2012
Corporate Branding Enables Other Marketing
                 Strategy Options
    1.   Product or service differentiation?          
    2.   Market segment focus?      
    3.   Outsource (be the low cost operator)?            
    4.   Product quality?
    5.   Price aggressively to acquire new customers?           
    6.   Business partnerships and channel distribution?         
    7.   Innovation? 
    8.   Collaboration / social media?            
    9.   Customer Loyalty?   
8                         Diageo / VYRE Seminar               29th May 2012
“Putting all your eggs in one basket”
                                           financial
                                         performance
                                              and
                                         profitability
                                                                     association
               allegations of                                            with
                   fraud                                              disgraced
                                                                       entities




          mismanagem
                                          Risk                                poor
              ent or                                                      handling of
          inappropriate                                                    crises and
            behaviour                                                     the media




                             product                       regulatory
                            recalls or                        non-
                             service                      compliance
                             failures                    and litigation




9                               Diageo / VYRE Seminar                                   29th May 2012
What are brand assets?
      Logos, slogans, tag lines, positioning statements
      Patents, Trademarks and Intellectual Property (IP)
      Advertising and Point-of-Sale materials
      Signage, presentations etc.


     In technology terms “assets” refer to
     rich media files such as marketing
     images, product photography, video
     and audio that form part of the brand
     creative communications process.
10                           Diageo / VYRE Seminar         29th May 2012
Some Brand Asset Management Issues
 Using outdated / inappropriate technologies “PowerPoint?!!”

 Search, location, access “Where have we put the logo?!”

 Version control “Is 2.2.1 or 2.1.2 the current version?”

 Rights management “Are you sure we can use this photo?”

 Re-use / re-purposing “A logo change costs that much?!”

 Approval processes / sign-off “It’s still in Corporate . . . “



11                           Diageo / VYRE Seminar         29th May 2012
So what is Brand Asset Management?

      “BAM is much more than just a central
        repository. BAM is also a pro-active
     management tool for closed loop, end-to-
      end marketing that provides complete
      visibility over marketing assets, rights,
              approvals and usage”
12                    Diageo / VYRE Seminar   29th May 2012
The Value of BAM: The 5 Cs

                      Collaboration



     Compliance                              Cost
                       Value
                      of BAM


            Control                Consistency


13                Diageo / VYRE Seminar             29th May 2012
7 Point Start-up Checklist
                                                                  Governance

                                                                Stakeholder group
                         Personalisation & ownership


                                                   Outsource?
            Incremental approach


                       Change management

     Define goals


14                                 Diageo / VYRE Seminar           29th May 2012
Conclusions
      Corporate branding is key all-embracing marketing strategy in the
       current digital age, but it comes with risk attached
       . . . to quote Warren Buffett: "It takes 20 years to build a reputation
       and five minutes to ruin it. If you think about that, you'll do things
       differently“.
      BAM helps minimise the risks to brand integrity – and also reduces
       waste and outsourcing costs, and improves marketers’ productivity
       and effectiveness
      Enjoy the white paper (and the Diageo case study)!



15                                 Diageo / VYRE Seminar             29th May 2012
Thank you
Questions?


     For a copy of the slides email:
     gerry.brown@misassocs.com

     Gerry Brown
     Director, MIS Associates Limited
     5 Kew Road, Richmond TW9 2PR
     Mobile: +44 (0)7855 525598
     Web: www.misassocs.com
     Twitter: @gerrybrown

     . . . optimise your marketing strategies

17                           Diageo / VYRE Seminar   29th May 2012

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Managing Corporate Brands with Diageo & Vyre

  • 1. Managing Corporate Brands Gerry Brown Director MIS Associates For: Diageo / VYRE Seminar Date: Tuesday 29th May 2012 Location: The Hospital Club, London WC2
  • 2. What does Gerry do?  Strategy advisor  Technology industry analyst  Marketing lecturer 2 Diageo / VYRE Seminar 29th May 2012
  • 3. Agenda 1. Why corporate branding is a business imperative 2. Managing risks to corporate brands 3. How Brand Asset Management helps / adds value 3 Diageo / VYRE Seminar 29th May 2012
  • 4. What is Corporate Branding? “Corporate branding unites products or businesses by using a single name, a shared visual Monolithic identity and a set of symbols. It is a set of managed communications Endorsed activities to build favourable associations and positive Branded reputation with both internal and Olins (1989) external stakeholders”. 4 Diageo / VYRE Seminar 29th May 2012
  • 5. The Digital Age has facilitated investment in Corporate Branding “Transparency has come with digital technology. People want to know who is the company behind the brands. What are the values? Are they interested in making more than money? What is its purpose?” P&Gs CMO, Marc Pritchard (May 2012) 5 Diageo / VYRE Seminar 29th May 2012
  • 6. Managing Corporate Brands Symbolism Internal External Audiences Communication Audiences Behaviour Birkigt & Stadler (1986) 6 Diageo / VYRE Seminar 29th May 2012
  • 7. 6 Key Brand Elements Recognition Transferable The Corporate Image Value Registerable Brand Price Differentiated Premium Davies (1992) 7 Diageo / VYRE Seminar 29th May 2012
  • 8. Corporate Branding Enables Other Marketing Strategy Options 1. Product or service differentiation?  2. Market segment focus?  3. Outsource (be the low cost operator)?  4. Product quality? 5. Price aggressively to acquire new customers?  6. Business partnerships and channel distribution?  7. Innovation?  8. Collaboration / social media?  9. Customer Loyalty?  8 Diageo / VYRE Seminar 29th May 2012
  • 9. “Putting all your eggs in one basket” financial performance and profitability association allegations of with fraud disgraced entities mismanagem Risk poor ent or handling of inappropriate crises and behaviour the media product regulatory recalls or non- service compliance failures and litigation 9 Diageo / VYRE Seminar 29th May 2012
  • 10. What are brand assets?  Logos, slogans, tag lines, positioning statements  Patents, Trademarks and Intellectual Property (IP)  Advertising and Point-of-Sale materials  Signage, presentations etc. In technology terms “assets” refer to rich media files such as marketing images, product photography, video and audio that form part of the brand creative communications process. 10 Diageo / VYRE Seminar 29th May 2012
  • 11. Some Brand Asset Management Issues  Using outdated / inappropriate technologies “PowerPoint?!!”  Search, location, access “Where have we put the logo?!”  Version control “Is 2.2.1 or 2.1.2 the current version?”  Rights management “Are you sure we can use this photo?”  Re-use / re-purposing “A logo change costs that much?!”  Approval processes / sign-off “It’s still in Corporate . . . “ 11 Diageo / VYRE Seminar 29th May 2012
  • 12. So what is Brand Asset Management? “BAM is much more than just a central repository. BAM is also a pro-active management tool for closed loop, end-to- end marketing that provides complete visibility over marketing assets, rights, approvals and usage” 12 Diageo / VYRE Seminar 29th May 2012
  • 13. The Value of BAM: The 5 Cs Collaboration Compliance Cost Value of BAM Control Consistency 13 Diageo / VYRE Seminar 29th May 2012
  • 14. 7 Point Start-up Checklist Governance Stakeholder group Personalisation & ownership Outsource? Incremental approach Change management Define goals 14 Diageo / VYRE Seminar 29th May 2012
  • 15. Conclusions  Corporate branding is key all-embracing marketing strategy in the current digital age, but it comes with risk attached . . . to quote Warren Buffett: "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently“.  BAM helps minimise the risks to brand integrity – and also reduces waste and outsourcing costs, and improves marketers’ productivity and effectiveness  Enjoy the white paper (and the Diageo case study)! 15 Diageo / VYRE Seminar 29th May 2012
  • 17. Questions? For a copy of the slides email: gerry.brown@misassocs.com Gerry Brown Director, MIS Associates Limited 5 Kew Road, Richmond TW9 2PR Mobile: +44 (0)7855 525598 Web: www.misassocs.com Twitter: @gerrybrown . . . optimise your marketing strategies 17 Diageo / VYRE Seminar 29th May 2012

Editor's Notes

  1. Recent research by the NCC shows that only 5% of organisations have a single complete view of all their customer data.25% have a CEM strategy (Foviance)Measurement is piecemeal and immature