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Communicating In Teams
- 1. COMMUNICATING IN TEAMS CHAPTER 8 BY: GINA CUMMINGS
- 2. TEAM-BASED ORGANIZATION Structured around interdependent decision-making groups (not individual) TEAMS-groups of employees w/ representation from a variety of areas in an organization (ex. Sales, manufacturing…) This helps in the cross-functional exchange of information. http://www.youtube.com/watch?v=-_r9HjvSsek
- 4. Project Teams Help coordinate Usually made up of different members Facilitates horizontal flow of authority,
- 5. Work Teams Employees responsible for the entire work process Resides together, outlines its own work flow Aid organization’s efficiency Working in teams results in a “strong” outcome
- 6. Work Teams Continued… Employee Stock Ownership Plan (ESOP) This process may encourage team members’ motivation and dedication to the team approach as well as the company itself.
- 7. Quality Improvement Teams Goals are to improve customer satisfaction, evaluate and improve team performance, and reduce costs. Made up of members from a variety of areas to bring different perspectives. Generate innovative ideas
- 8. Virtual Teams A group of individuals who work across time, space, and organizational boundaries with links strengthened by webs of communication technology. They have complementary skills
- 9. Communicative Dimensions of Teamwork Roles Norms Decision-Making Process Management of Conflict and Consensus Cultural Diversity in Teams
- 10. Roles Consistent patterns of interactions within a team. 3 broad types of communication roles 1. Task Role 2. Maintenance Role 3. Self-centered Role
- 11. Task Role Summarizes and evaluates the team’s ideas and progress idea-generating process Maintenance Role Relieves group tension or pressure Reconcile conflict or disagreement
- 12. Self-centered Role Seeks to dominate the groups discussions and work Divert the group’s attention from serious issues by making them seem unimportan Always considered inappropriate and unproductive
- 13. Norms The informal rules that designate the boundaries of acceptable behavior within a group Shaped by the national and organizational culture andpersonal agendas Often passed down through time by a culture or society
- 14. Decision-Making Processes More effective than individual decision making Gets more team members involved and generates more ideas and information Groupthink - a concept that refers to faulty decision-making in a group.
- 15. Decision Making Continued Stages for finding the best recommendation or course of action 1.Orentation 2. Conflict 3.Emergence 4. Reinforcement
- 16. Management of Conflict and Consensus Conflict- interaction of interdependent people who perceive opposition of goals, aims, and values. How to solve conflicts in a group: Collaboration- emphasizes high assertiveness combined with high levels of cooperation.
- 17. Cultural Diversity in Teams Cultural diversity is becoming more popular but have researchers concerned with the effects of cultural differences on team member communication. Negotiation is a key to managing intercultural team differences. There are four phases in the negotiation process.
- 18. Negotiation Phases 1. Developing relationships with others-build trust and adapt to cultural differences 2. Exchanging info about topics under negotiation
- 19. Negotiation Phases Continued… 3. Recognizing multicultural techniques of persuasion 4. Emphasizing the role of concession in achieving agreement
- 20. Team Learning Team Learning is an “alignment” or the “functioning of the whole” Applying the principles and practices of ‘dialogue’ to make the learning happen. The Ladder of Inference-------
- 21. A Retreat from Teams? Successful team formation: Teams are only as good as their members Teams must be trained in group decision making and communication Only some decisions can be assigned to teams
- 22. Applied to the NWSF (Northwest social Forum) Teams in the NWSF Virtual Teams were not a part of communication in the NWSF Did the teams function as a whole? Work together?
- 23. Cultural Diversity in the NWSF Cultural Diversity was an issue in the NWSF Communication issues --- a problem due to cultural diversity Roles---unclear Norms—Different norms in different places Decision-Making Process
Notas del editor
- Coordinate-the successful completion of a particular project
- ESOP--is an employee benefit plan which makes the employees of a company owners of stock in that company
- Also helps to identify problems within a company and recommended ways to solve them.
- Virtual teams also are committed to a common purpose, have interdependent performance goals, and share an approach to work for which they hold themselves mutually accountable.
- Task Role--Initiates the idea-generating process by offering new ideas and/or suggestionsMaintenance Role--Ex. Telling a joke or changing the subject of a conversation
- EX.---Attending meetings on time, being prepared, meeting deadlines
- ---Groupthink occurs when groups are highly cohesive and when they are under considerable pressure to make a quality decision.
- Orentation-get to know one another Conflict-express and debate different ideas Emergence-moving toward actions Reinforcement-marked by a strongspirit of cooperation and accomplishments among team members.
- Exchange info--respond to questions w/ other questions that open up the team dialog. This helps to show interest, to control and clarify ideas.
- 3.-using “we” instead of “I” is more persuasive. Using words such as must, should and ought is viewed as arrogant by members of non-western cultures. 4. -using “If” comments ---Ex. “We can deliver those services if your suppliers can meet this schedule”.
- challenging ones that affect many people (simple tasks are better for individuals)
- The NWSF Had teams such as Social Forum Planning Committee, Indigenous Programming Committee, Youth Planning Committee and the Film Planning Committee.Function as a whole? No…the teams worked individually but not as a whole and communication was weak.
- Communication issues---Cultural diversity is becoming more popular but have researchers concerned with the effects of cultural differences on team member communication.