Summary results of a survey of over 6,000 business users conducted from September 2008 - September 2009 covering opinions, attitudes, and approaches to gathering information, preparing for interactions, and how social media is being used to support those efforts.

1. Personal Relationship Management Survey Results How Business Users Create & Develop Relationships n = 6,415 9/15/09 www.gist.com © 2009 Gist, Inc.

3. How do you do research? 09/14/09 © 2009 Gist, Inc.

4. What sources do you use? 09/14/09 © 2009 Gist, Inc.

5. Use of social networking 09/14/09 © 2009 Gist, Inc. Twitter = ~15%

6. How much email do you receive? 09/14/09 © 2009 Gist, Inc.

7. What is the size of your email store? 09/14/09 © 2009 Gist, Inc.

8. Number of Outlook contacts 09/14/09 © 2009 Gist, Inc.

9. Number of LinkedIn connections 09/14/09 © 2009 Gist, Inc.

10. Number of Facebook friends 09/14/09 © 2009 Gist, Inc.

11. Company Size 09/14/09 © 2009 Gist, Inc.

13. Thanks www.gist.com Twitter.com/gist