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Online Fundraising Workshop
Kelly Zug
2015
Agenda
Introductions

Online Fundraising 

What is it? Why is it important? How do we do it most effectively?

Your Organization and Network

What attracts a donor? How do you maximize your impact and donor networks?

GlobalGiving – How to Join 

Where do I go from here?
What is GlobalGiving?
Introductions!
Would your current donors and community describe your organization the same way?
4
Who are
you? 
What do
you do?
Why is it
important?
What is
your core
message?
Imagine if you had to explain your organization to a potential funder in
a clear and concise way.
An online fundraising platform that helps
connect charitable organizations (like YOURS) around
the world to a large network of individual and
corporate donors to raise awareness and funds to
support their impact in their communities.
www.globalgiving.org
6
400,000+
Individual and Corporate Donors
$160+ Million
Since 2002…
Have	
  given….	
  
To…	
  
11,000+ projects with
organizations like YOURS
Through…	
  
2002
GlobalGiving
Founding Year
60+
Corporate Partners
2,400+
Organizations
around the world 
132
Different Countries
Project Locations
•  Countries	
  receiving	
  dona5ons	
  so	
  far	
  in	
  2013:	
  129!	
  
10
Corporate Partners
Organizations
13
International
51%
U.S. Based
49%
U.S. Based
80%
International 
20%
Donors
What does GlobalGiving do?
14
•  Provides access and visibility of your organization and its
projects to potential donors around the world 

 
For all sizes of organizations and all charitable areas of society
•  Provides your organization with resources and tools

 
Tools and training blog, frequent webinars, 1-on-1 consultations,

 
outreach for driving awareness and donors to our platform,

 
feedback and donor management tools, strategizing help for 

 
fundraising and campaigns, and multiple bonus days during the year
•  Transparent, reliable, easy-to-use website
15	
  
GlobalGiving Sustainability
15 % Fee
2% Administration Fees
Keeps GlobalGiving sustainable as a
nonprofit to provide for you
Reliable connection with worldwide
donors and corporate partners
3% Credit Card Fees

Covers standard credit card fees from
donors’ cards

U.S. tax deductions donations
10% Resources and Access that
Directly Benefit your Organization
Access to 400,000+ donors and 60+ Corporations

Donor Management Tools and Analysis

Free trainings, tools, and campaign strategizing

Free one-on-one consultations – call us anytime!

Calendar of Organization Campaigns & Matching Days

Gift Cards, Reoccurring Donations, and Tribute Giving

Rewards and benefits for being active

Continuous Innovation
17	
  
2% Administration Fees
Keeps GlobalGiving sustainable as a
NGO to provide for you
Reliable connection with world wide
donors and corporate partners
3% Credit Card Fees

Covers standard credit card fees from
donors’ cards

U.S. tax deductions donations
The majority of our donors cover at least a portion of the fee
as they complete their donation.
Averages to 
9% Fee
	
  
10% Resources and Access for
Your Organization
Access to 400,000+ donors and 60+ Corporations

Donor Management Tools and Analysis

Free trainings, tools, and campaign strategizing

Free one-on-one consultations – call us anytime!

Calendar of Organization Campaigns & Matching Days

Gift Cards, Reoccurring Donations, and Tribute Giving

Rewards and benefits for being active

Continuous Innovation
Online
Fundraising
Success
Your
Organization STRATEGIZE:
IDENTIFY AND
PLAN
RECOGNIZE:
THANK AND
IMPROVE
OUTREACH:
EXERCISE AND
PROMOTE
ENGAGE AND
EXPAND
NETWORK
Why Online Fundraising?
What is Online Fundraising?
  One additional tool to the fundraising strategies you already use
  Manage and grow your network of support and increase donor engagement
  Boost funds for your meaningful impact
  Share ideas, tools, and resources to make worldwide charitable
organizations more effective!
20
Online Giving is Increasing!
$190 Million donated online to 100,000 charities in 2013!
21
Source: Network for Good
	
  
Difference between Offline and Online
Goals are still the same:
  Creating and maintaining relationships
  Building trust
  Delivering a message
  Giving people a reason to give
  Continuing to increase and share 

 your impact!
Strategizing Online
Online
Fundraising
Success
Your
Organization STRATEGIZE:
IDENTIFY AND
PLAN
RECOGNIZE:
THANK AND
IMPROVE
OUTREACH:
EXERCISE AND
PROMOTE
ENGAGE AND
EXPAND
NETWORK
Developing Your Strategy
  PLAN! Online Fundraising doesn’t just happen.
  Consider past accomplishments
  Set realistic goals and quarterly benchmarks
  Create annual calendar with promotions & campaigns
  Importance of story telling and sharing
  Create a communications plan 
  Identify accountable staff and advocates
Setting SMART Campaign Goals
Importance of campaigns
•  Creates a sense of urgency
•  Focused on awareness, new ideas, impact, & funding
•  Helps prevent donor fatigue

Set realistic goals
•  Get 50 additional Facebook likes by a certain date
•  Get 3 additional donors by next month
•  Keep donors engaged by sending out a monthly newsletter
26
Create a sense of urgency
The last 3 months of the year
accounted for more than 
1/3 of 2013’s overall giving!

Online giving in December is 
more than 18.8% of total year’s giving.
27
28
How to tell a good story?
29
The motivation	
  The people	
  
The idea	
  
The problem	
  
The place	
  
How to tell a good story?
30
  Make it about the cause
  Make it so your audience can identify with it

 
 
Evoke empathy, not sympathy
  Use powerful and hopeful visual imagery

 
 
A picture is worth a thousand words!
  Brevity is key. Put the important things FIRST!
  Be specific on how a donation will make an impact
What are your tools?
  Photos
  Videos
  Personal anecdotes
  Beneficiary stories
  Statistics
Compelling Project Page
Specific, 
action –
oriented
Description
Easy to understand,
jargon-free, project
specific
Close-up, 
High-resolution
photo
Tangible,
realistic,
varied
goals
Online
Fundraising
Success
Your
Organization STRATEGIZE:
IDENTIFY AND
PLAN
RECOGNIZE:
THANK AND
IMPROVE
OUTREACH:
EXERCISE AND
PROMOTE
ENGAGE AND
EXPAND
NETWORK
Expanding your Network
  Create a communications plan 
  Find accountable staff members and “play to each of 

their strengths”
  Identify advocates and ambassadors to help you 
spread the word!
Identify your Network


YOU
  Close relationship to you or the organization
  Influential person
  Ability to reach into new networks
  Willingness to spread the word
  Time
36
How do you choose an advocate?
If you needed to get an urgent message
out, how many people could you
reach? How?

Draw your network map.
Group Discussion
Did you think of these people?
  Family and current friends
  Past colleagues and jobs
  University peers and professors
  Neighbors
  Committee members
  Church members
  Interest group members
  Friends of friends
  Childhood friends and teachers
39
15 Minute Break!
Online
Fundraising
Success
Your
Organization STRATEGIZE:
IDENTIFY AND
PLAN
RECOGNIZE:
THANK AND
IMPROVE
OUTREACH:
EXERCISE AND
PROMOTE
ENGAGE AND
EXPAND
NETWORK
Working for Engagement


Awareness

Engagement
Donation
Online tools facilitate engagement!

Email à Newsletters, Updates


Facebook à Create a community


Twitter à Create a conversation


Blogs à Update and engage

- Share your successes and setbacks 

with donors
Keep Up with Your Donors
44
Start	
  Your	
  Own	
  Tradi5ons	
  
Join	
  the	
  conversa5on	
  around	
  the	
  cause	
  
Online
Fundraising
Success
Your
Organization STRATEGIZE:
IDENTIFY AND
PLAN
RECOGNIZE:
THANK AND
IMPROVE
OUTREACH:
EXERCISE AND
PROMOTE
ENGAGE AND
EXPAND
NETWORK
Donor Appreciation
  46% of donors stop giving because they feel like their donations
are not recognized or appreciated!
  Send thank you notes as soon as possible
  Share photos and beneficiary stories in project reports
  Make it an achievement for everyone involved, not just 
for your organization!
50
Web Analytics Tool
51
Activity:
Let’s create a strategy…
1.  Raise $5000 from 40 donors in 1 month
2.  Map out communication plan to announce the
campaign and your month’s strategy
3.  Include when to use Twitter, Facebook, Email,
and any other resource you plan to use
4.  Think about things you could do to build
awareness in your community too
5.  Remember to send thank you notes to donors!
Raise $5,000 in month from
(at least) 40 donors
BEFORE
-  Drive awareness
-  Community events
-  Outreach 
-  Social Media engagement
53
DURING
- Get committed/closest contacts 
to donate early
- ASK
-Create sense of urgency
-Spread the message
AFTER
- Thank you notes
- Follow up with progress
54	
  
GlobalGiving	
  UK	
  
How to Join GlobalGiving
How to Join GlobalGiving
Submit
Application
Due Diligence
Processing
Post a Project!
Pass through
the Open
Challenge!
How to Join GlobalGiving
Submit
Application
Due Diligence
Processing
Post a Project!
Pass through
the Open
Challenge!
www.globalgiving.org1
3
2
How to Join GlobalGiving
Submit
Application
Due Diligence
Processing
Post a Project!
Pass through
the Open
Challenge!
Documents to Complete an Application
  Certification of Government Registration
  Letter of Reference
  Program Materials
  Founding Document (with dissolution clause)
  Disbursement Information
  Financial Documents (2 years of financial statements and a current year budget)
  Names of senior staff and board members
GlobalGiving’s Terms and Conditions

We accept Google Translate as an acceptable English translation 
of these forms. Please send questions to applications@globalgiving.org
How to Join GlobalGiving
Submit
Application
Due Diligence
Processing
Pass through
the Open
Challenge!
Post a Project!
How to Join GlobalGiving
Submit
Application
Due Diligence
Processing
Post a Project!
Pass through
the Open
Challenge!
Succeed in an Open Challenge
  Test your online fundraising skills! Succeed and become a 
permanent partner with GlobalGiving!
  Open Challenges occur multiple times a year!

Requirements: Raise $5,000 (minimum) dollars from at least 40 unique donors

Duration: 1 month

Next Open Challenge: June, 2015

Last day to Register: April 24, 2015

At least one matching day during the 1 month period.

  Email questions to challengehelp@globalgiving.org

"
Questions?
  Email further questions to
inthefield@globalgiving.org

  Free 1-on-1 Consultation 
with a GlobalGiving staff member
65

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Online Fundraising Workshop

  • 2. Agenda Introductions Online Fundraising What is it? Why is it important? How do we do it most effectively? Your Organization and Network What attracts a donor? How do you maximize your impact and donor networks? GlobalGiving – How to Join Where do I go from here?
  • 4. Introductions! Would your current donors and community describe your organization the same way? 4 Who are you? What do you do? Why is it important? What is your core message? Imagine if you had to explain your organization to a potential funder in a clear and concise way.
  • 5. An online fundraising platform that helps connect charitable organizations (like YOURS) around the world to a large network of individual and corporate donors to raise awareness and funds to support their impact in their communities.
  • 7. 400,000+ Individual and Corporate Donors $160+ Million Since 2002… Have  given….   To…   11,000+ projects with organizations like YOURS Through…  
  • 9. Project Locations •  Countries  receiving  dona5ons  so  far  in  2013:  129!  
  • 10. 10
  • 11.
  • 14. What does GlobalGiving do? 14 •  Provides access and visibility of your organization and its projects to potential donors around the world For all sizes of organizations and all charitable areas of society •  Provides your organization with resources and tools Tools and training blog, frequent webinars, 1-on-1 consultations, outreach for driving awareness and donors to our platform, feedback and donor management tools, strategizing help for fundraising and campaigns, and multiple bonus days during the year •  Transparent, reliable, easy-to-use website
  • 15. 15   GlobalGiving Sustainability 15 % Fee 2% Administration Fees Keeps GlobalGiving sustainable as a nonprofit to provide for you Reliable connection with worldwide donors and corporate partners 3% Credit Card Fees Covers standard credit card fees from donors’ cards U.S. tax deductions donations 10% Resources and Access that Directly Benefit your Organization Access to 400,000+ donors and 60+ Corporations Donor Management Tools and Analysis Free trainings, tools, and campaign strategizing Free one-on-one consultations – call us anytime! Calendar of Organization Campaigns & Matching Days Gift Cards, Reoccurring Donations, and Tribute Giving Rewards and benefits for being active Continuous Innovation
  • 16.
  • 17. 17   2% Administration Fees Keeps GlobalGiving sustainable as a NGO to provide for you Reliable connection with world wide donors and corporate partners 3% Credit Card Fees Covers standard credit card fees from donors’ cards U.S. tax deductions donations The majority of our donors cover at least a portion of the fee as they complete their donation. Averages to 9% Fee   10% Resources and Access for Your Organization Access to 400,000+ donors and 60+ Corporations Donor Management Tools and Analysis Free trainings, tools, and campaign strategizing Free one-on-one consultations – call us anytime! Calendar of Organization Campaigns & Matching Days Gift Cards, Reoccurring Donations, and Tribute Giving Rewards and benefits for being active Continuous Innovation
  • 18. Online Fundraising Success Your Organization STRATEGIZE: IDENTIFY AND PLAN RECOGNIZE: THANK AND IMPROVE OUTREACH: EXERCISE AND PROMOTE ENGAGE AND EXPAND NETWORK
  • 20. What is Online Fundraising?   One additional tool to the fundraising strategies you already use   Manage and grow your network of support and increase donor engagement   Boost funds for your meaningful impact   Share ideas, tools, and resources to make worldwide charitable organizations more effective! 20
  • 21. Online Giving is Increasing! $190 Million donated online to 100,000 charities in 2013! 21 Source: Network for Good  
  • 22. Difference between Offline and Online Goals are still the same:   Creating and maintaining relationships   Building trust   Delivering a message   Giving people a reason to give   Continuing to increase and share your impact!
  • 24. Online Fundraising Success Your Organization STRATEGIZE: IDENTIFY AND PLAN RECOGNIZE: THANK AND IMPROVE OUTREACH: EXERCISE AND PROMOTE ENGAGE AND EXPAND NETWORK
  • 25. Developing Your Strategy   PLAN! Online Fundraising doesn’t just happen.   Consider past accomplishments   Set realistic goals and quarterly benchmarks   Create annual calendar with promotions & campaigns   Importance of story telling and sharing   Create a communications plan   Identify accountable staff and advocates
  • 26. Setting SMART Campaign Goals Importance of campaigns •  Creates a sense of urgency •  Focused on awareness, new ideas, impact, & funding •  Helps prevent donor fatigue Set realistic goals •  Get 50 additional Facebook likes by a certain date •  Get 3 additional donors by next month •  Keep donors engaged by sending out a monthly newsletter 26
  • 27. Create a sense of urgency The last 3 months of the year accounted for more than 1/3 of 2013’s overall giving! Online giving in December is more than 18.8% of total year’s giving. 27
  • 28. 28
  • 29. How to tell a good story? 29 The motivation  The people   The idea   The problem   The place  
  • 30. How to tell a good story? 30   Make it about the cause   Make it so your audience can identify with it Evoke empathy, not sympathy   Use powerful and hopeful visual imagery A picture is worth a thousand words!   Brevity is key. Put the important things FIRST!   Be specific on how a donation will make an impact
  • 31. What are your tools?   Photos   Videos   Personal anecdotes   Beneficiary stories   Statistics
  • 32. Compelling Project Page Specific, action – oriented Description Easy to understand, jargon-free, project specific Close-up, High-resolution photo Tangible, realistic, varied goals
  • 33. Online Fundraising Success Your Organization STRATEGIZE: IDENTIFY AND PLAN RECOGNIZE: THANK AND IMPROVE OUTREACH: EXERCISE AND PROMOTE ENGAGE AND EXPAND NETWORK
  • 34. Expanding your Network   Create a communications plan   Find accountable staff members and “play to each of their strengths”   Identify advocates and ambassadors to help you spread the word!
  • 36.   Close relationship to you or the organization   Influential person   Ability to reach into new networks   Willingness to spread the word   Time 36 How do you choose an advocate?
  • 37.
  • 38. If you needed to get an urgent message out, how many people could you reach? How? Draw your network map. Group Discussion
  • 39. Did you think of these people?   Family and current friends   Past colleagues and jobs   University peers and professors   Neighbors   Committee members   Church members   Interest group members   Friends of friends   Childhood friends and teachers 39
  • 41. Online Fundraising Success Your Organization STRATEGIZE: IDENTIFY AND PLAN RECOGNIZE: THANK AND IMPROVE OUTREACH: EXERCISE AND PROMOTE ENGAGE AND EXPAND NETWORK
  • 43. Online tools facilitate engagement! Email à Newsletters, Updates Facebook à Create a community Twitter à Create a conversation Blogs à Update and engage - Share your successes and setbacks with donors
  • 44. Keep Up with Your Donors 44
  • 45. Start  Your  Own  Tradi5ons  
  • 46. Join  the  conversa5on  around  the  cause  
  • 47. Online Fundraising Success Your Organization STRATEGIZE: IDENTIFY AND PLAN RECOGNIZE: THANK AND IMPROVE OUTREACH: EXERCISE AND PROMOTE ENGAGE AND EXPAND NETWORK
  • 48. Donor Appreciation   46% of donors stop giving because they feel like their donations are not recognized or appreciated!   Send thank you notes as soon as possible   Share photos and beneficiary stories in project reports   Make it an achievement for everyone involved, not just for your organization!
  • 49.
  • 50. 50
  • 52. Activity: Let’s create a strategy… 1.  Raise $5000 from 40 donors in 1 month 2.  Map out communication plan to announce the campaign and your month’s strategy 3.  Include when to use Twitter, Facebook, Email, and any other resource you plan to use 4.  Think about things you could do to build awareness in your community too 5.  Remember to send thank you notes to donors!
  • 53. Raise $5,000 in month from (at least) 40 donors BEFORE -  Drive awareness -  Community events -  Outreach -  Social Media engagement 53 DURING - Get committed/closest contacts to donate early - ASK -Create sense of urgency -Spread the message AFTER - Thank you notes - Follow up with progress
  • 55. How to Join GlobalGiving
  • 56. How to Join GlobalGiving Submit Application Due Diligence Processing Post a Project! Pass through the Open Challenge!
  • 57. How to Join GlobalGiving Submit Application Due Diligence Processing Post a Project! Pass through the Open Challenge!
  • 59. How to Join GlobalGiving Submit Application Due Diligence Processing Post a Project! Pass through the Open Challenge!
  • 60. Documents to Complete an Application   Certification of Government Registration   Letter of Reference   Program Materials   Founding Document (with dissolution clause)   Disbursement Information   Financial Documents (2 years of financial statements and a current year budget)   Names of senior staff and board members GlobalGiving’s Terms and Conditions We accept Google Translate as an acceptable English translation of these forms. Please send questions to applications@globalgiving.org
  • 61. How to Join GlobalGiving Submit Application Due Diligence Processing Pass through the Open Challenge! Post a Project!
  • 62.
  • 63. How to Join GlobalGiving Submit Application Due Diligence Processing Post a Project! Pass through the Open Challenge!
  • 64. Succeed in an Open Challenge   Test your online fundraising skills! Succeed and become a permanent partner with GlobalGiving!   Open Challenges occur multiple times a year! Requirements: Raise $5,000 (minimum) dollars from at least 40 unique donors Duration: 1 month Next Open Challenge: June, 2015 Last day to Register: April 24, 2015 At least one matching day during the 1 month period.   Email questions to challengehelp@globalgiving.org "
  • 65. Questions?   Email further questions to inthefield@globalgiving.org   Free 1-on-1 Consultation with a GlobalGiving staff member 65