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Using HipChat for Work and Fun - Sean Conaty

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In the last four years, Hearsay Social has grown from eight people in one HipChat room to over 100 people in more than 20 rooms. In this talk, I will share how Hearsay Social evolved its use of group chat rooms to facilitate an informed, engaged, and empowered workplace.

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Using HipChat for Work and Fun - Sean Conaty

  1. 1. Atlassian tathsslan Using HipChat for Work 8. Fun fr SPAN IZONAT" - SOFTWARE FNGINFF9 HFAFSAYSDCIAI ~ CSFIANCCNIAYV
  2. 2. N I-IId55IdTl D U M M I I CSEDSSIJH Using HipChat for Work & Fun . 'l'AN F. l'lNAT'V' - SFIETWAHV ENGINEER HFAFSAV . 'vf‘Jl’.4A| - £. '€7ANCCNIlYV About Hearsay Social
  3. 3. SEAN I'. fiNhT"’ - SOFTWARE ENGINEER HEAFSAY . 'i. ’JI‘. IAl I'. fiEANl‘. t"‘. NAYV About Hearsay Social . .. . 2 . I -. f‘ ‘ ‘ ‘ V 3.3 7?**‘é- " I A . .‘ .
  4. 4. Hearsay Social Today The Move to HipChat, 2011 - Beluga for rrmbllefigroup messaging - Multiple Roorns - I-agqur-, -J by "; sL'»: l.vu;1l-. ‘Il‘.1lL"l20‘1 . H‘. ;fn, ._,
  5. 5. l . , .4 “ Someone asked me the other day how the engineers all stay in communication with each other because it doesn't look like we communicate much. Well, this is how we do it. ” mu -AXJIALLIVUN A-uovwn-‘L | ~4u lL-
  6. 6. The Move to HipChat, 2011 lJ~‘v~l: :~. ‘ l. l‘ - Beluga lot mobile/ group messaging - Multiple Rooms - Acquied by Facebook March 2011 , History - Closed Novsnbev 2011 - E l -t h ’ I - IRC for desktop chat asy mm" 6c mca mop” _ No mmty - Lots of clients ‘ . no moms - Salislies mobile re-qu'remenl - Bare bones . Tagging Rooms to Grow Rooms Evolve . In Ohn hnninninn i0 mac inct "CnninnAn’nn"
  7. 7. Rooms to Grow Rooms Evolve - In the beginning it was just ‘Engineering" - Today we have 30+ rooms - Rooms are cheap to create - As rooms get too big new ones are spawned - Empty rooms die ofl (not all 30 are active. I'm only in 8) - Let this happen naturally Types of Rooms - Departmental - Cross-Departmental - Project Oriented - Special Interest - Robot Rooms
  8. 8. Rooms Evolve - In the beginning it was just ’Engineering" - Today we have 30+ rooms - Rooms are cheap to create - As rooms get too big new ones are spawned - Empty rooms die on (not all 30 are active. I'm only in 8) - Let this happen naturally Types of Rooms - Departmental I M“ __ - Cross-Departmental f_: ‘-'*' - Project Oriented I : _ - Special Interest : T-M - Robot Rooms E: 4. I I'. '.'_ + I :3 ~ '1" T A “Code Talkers” Conversation baa cununohu-ilavnohnuco--I-Isa ~-, ~; ; v,~, c t, —«~_>-uvu. i_, ~-; . t<u -ulazw v. .". ‘.". huh-rd-uvwflflllmwn-mo-vpyu I Sch panltoul lyoa'vohoAq1&dnaain¢hvuno. 'fivvhqbhiqpt, undo-indent‘ owvvlmnehvnu 0 Wm nu-‘ In-vlttnut hovnH'cfln-o~v‘ anon rm amid v-uvtmcboloc-olnuox-so-Q um I! him‘ mi. NI too Q Iiuhi ilhdllhobuhlhofinlolihauviuovhouon loll. IoovIVhanN-atovxrvntd-eve-Ofinaou-odvhonwe-noun ban rich “Note this tin ON 30¢ Lulu-I I0! hon IOI «run or «spouse an Inn: do on gnu anus-wt‘ uni hi‘: loo 1
  9. 9. - Departmental - Cross-Departmental - Project Oriented - Special Interest - Robot Rooms + + . + -r -i- + A “Code Talkers” Conversation * . + soon rinIomtohcoIIu~uIIIIlInIU—UID&n"; . ; ".: :i, .v"'-i'. i.'. .-; vi. .4.. .» ; -. -. boucfi-dodmvl'KNvIInrI--vII&v_Io)¢ an fish punnoui. lya. '~bin| nyuO-1¢naann¢hrcnn. ’fwvbna¢l-trap-‘auto-and-nus novvmnqhv nu ii that Into-'IU0Il| nI’hann0i'JI-was‘ Rumba rnumnut nouhutiolos-llsvudw. -tan. boo It-dot‘ tell: me too. link: iIOuvlnhoQ| II: |hufinIo1II: nIoooII~oc- loll: l0ovIV| IuuNu(oII(IvvIId-vveuéht-Iveutdmvvnoo-«nae hon pm Inuit Ihdi tit UN O-ufl Lulnnd IO! M» In -nun -v response In» iuim do an gnu vnuu-nu‘ Hui lunch but Customer Focus il {II If ill Li »_I 'l , l What Is On Call? - Engineers answer questions for Customer Success - Customer Success answers questions for customers M - But it's so much more. ..
  10. 10. felt: in too. Inch: tlhulIll&§I'$I&‘ClI§1OIDl€ nun I¢uoVIIwnhvu(oIKrne¢ceve3On4vtwu-ndvhootcovnnun Mon vutllivuuutvtodntiocvflfiui-st Lutuui IOI kn I0!-an-uunvupowuun mm dtuvurovowu-ton? was bombed Customer Focus ‘. ‘| i. V.f" " ‘C : H L! .l‘‘ «M What Is On Call? - Engineers answer questions tor Customer Success - Customer Success answers questions for customers - But it‘s so much more. .. - Spread tribal knowledge without official training - Engineers Ieam about customers - Customer Success learns about the product 4» engineers - Carnaraderie + + + ~ X +_ ¢ ~ ‘I’ + + An “On Call’’ Conversation * + Judy Hrflucl )0 traIhcmev£nuawIou1kuI¢a«nl§eu0omorob#¢lSmns qeand tavern won avian. Ca-nflur Issue: 00 neon rum super fut o-can to second‘) In recent butt‘ -9‘ Ion Knnvluvlho-(vsuIpIhv§uq. oIhodC$Idarlr%-ultnroout’ tuna V01 lea hnchlvwvmlomusuvpuluvuuxr Thflnmlqlhnlusauculukxnvunfl tum: rtmaglhccuntmoeriunutcruauthlh-hnl¢evnInL¢noaonncM. o-guishnnc. hnumvco-vlaauunvndsuvnrvnnccoaunladduelc-chcilmtnnuaood (orvIcIN. anorwtd. nucnnotruI)-flnsuufiecnnilmauaumgnupohn ludlt Quin tmnounusnicso-an-Iran-q bultnumonfiy
  11. 11. What Is On Call? - Engineers answer questions tor Customer Suoces - Customer Success answers questions for customers - But its so much more. .. - Spread tribal knowledge without official training - Engineers learn about customers - Customer Success learns about the product + engineers - Camaraderie . Y + + r T 1' + An “On Call” Conversation * . . + ' puny W 1: Iruimcuur¢vconaoQaIhlnucvnlSumnmorohfl¢lSn-Is qoanchnnntwcaurnhn-9 cc-tiara-Ipvdnpurraumpovluiouon-nloiuondtl Annoemhtt-lo’ Ion Kunavihoyusuuglhinqpshdcxuuainb-ulnropui? tum: Vet lea Ounclurirrunmunensutnuluu-pa Thoinnn-Iglhdlasclunwnuinnnno-P tum: anuuugnncunnnpriununnu-than-OId¢~ur1co9aonlunLauUlshcnu. humclrou-clause-nuatsnuuunnhcmuunmrtcuolc-onckrhnnnsadood ¢nrvo¢Itv. anorv4d. nvcnaovul)IhnsuIItonnIImuuowmopupolo¢y luthl Quay muomNuVounJInln—nq loullnounontvy In-y thanks‘ I00 filth 0K. IIltnou1nII1cu¢&Ina-ttloafi rsfinlwspmchnttnghnlm lorlultonregc. ‘WM COIN nunvouuvunnmuennuuounun Not Just Chat - On Cal engineers sit physically with Customer Success - One week a month. an engineer llies to NYC - Face time reinforces band over chat
  12. 12. In Kuinnvthoymuruglhvsuggnudtnrui-an-vi-imnropait lulu Vn len Iantlurwruulomuwvepevluvnuva Yhofnmnlqlhulusameavminntruuad tum-i rouuqmcuuuuriunuxcrumusn-udwmucrunuunniuishsm. butmnlrcouwla-ccnnnnncsuhave-thcronnovrluutdnuelc-aucliihatnnandaod ¢nrvemv. anormtd. vevcnaouuIl-ulcunotoonoentoupnnonevpoluv luthl flan the noon MMV an K1!-I vane; lonllno into why many moon‘ Ion Gain Olttharreaowis-in-we-naertiaupriivanlovuporzteckngbiancn torlullcuimaot. Iwdll Quin vonuflluldmuroztauolhnnoaivtan Not Just Chat - On Call engineers sit physically with Customer Success - One week a month. an engineer tiles to NYC - Face time reinlorces bond over chat Automation Automate All the Things - Broadcast noteworthy actions - syaan evrors - lest lailues 1 succemes - opening Dull requests - merges to master . niinnuun DU‘-Iitmlili III"-DuV'fl
  13. 13. Automation Automate All the Things - Broadcast rioteworthy actions ° ! $y‘J. t<lI arms - lest l2illlJE5 i 5Lr. ‘L’E‘; ‘J_“; - Ix)-_-iiriL_I :1-. i|| rt. -:: .lr. -sh. - ll| t:’l_. lE‘. ‘. Ir: irlusl: -i - iulllirig ll'l. _,| l13llUll sci pt: ' / ~.| r. Jr_: rie ll'ruL. r._; li the . »Pl Robot Rooms - Sentry — Application errors, things that shouldn't happen - Librato Alerts — Metrics based notifications. are reports backed up? - Sudo — Broadcast what the ops guys are doing in sensitive areas - Deploy — Whenever a machine is being updated
  14. 14. - Broadcast noteworthy actions - syaern errors - test lailues v successes - opienrlg pull requests - merges to master - rurlmig mgration scnpts - All done through the API Robot Rooms - Sentry - Application errors. things that shouldn't happen - Librato Alerts - Metrics based notifications, are reports backed up? - Sudo - Broadcast what the ops guys as doing in sensitive areas - Deploy - Whenever a machine is being updated Deployments - Presence in HipChat is required - Verity in HipChat that things are working on staging - Very easy to see the whole flow - (mere tag announces merge wridow is opal - notiricatioris lor merges - notilicatioris lor test results - notiricatioris oi infrastructure changes ‘ - ildividufl tags to check staging - LGTM . " revert / ‘dismiss + - more riotilicatiorrs + . Y + "T" ‘f’ + A “Deploy” Conversation ’ pun u-n. i.r~. ».4--urn» -tuna: -u. iui. ..ri. —i--r nut. -an + in II 7 ohm nnupfi M! j flhdh-m lililhuvllhrtvgvlfivvb-win . |veI(uOr. XIfl vlrlbrruto-oollil
  15. 15. Deployments - Presence in HipChat is required - Verity in HipChat that things we worlmg on staging - Very easy to see the whole flow (mere lag announces mevge whdow is open notifications lor merges no(il'nca! ‘nons lor last result: no(ll'nca1ion3 ol unrvastmclure changes ivdividud lags to check slaging LGTM . " revert / dismsa more noulicabons llflllllllllll A “Deploy” Conversation &&l~UIdmuVoo| ~lS6lfivIvlh¢Av-pulelljnncp Jnotala. but urhoun-you , ~ I jfunu-Illbhlhcbpnfiulbuy 3361.1»! tlvlhnniuptc 1"! Xblaclu-uvocn-lfllinntoumubntl D I&rcuu-fllllnilhrclapuiulpa ‘hu(nq. &n flifiitkao -. «»I hdlanlovvlllflbiultuwlpcfivlbvouly . hu(anQ. hIrv dliilckull «D uujVua~InOI§IultuanpuiuIpIIw ‘hut: -3.1‘ (| ’1It%@Il . -I unxlnnlnvvnrlhvvuhcvapotuunouu . ha(aa. hhn nifincjt . -I M11:-llllflhfiliuh-Qnblnpllq .1:-CQQJX nihnuhuoll . -I MBIIXI-lllillfllfifivllillluu mt nuapuuunvnuaua — anon . n can-nnaudluunoaa hjlljlludulr Cfiijfi bina--aiuhnnaunnvt-Alina. -l puathn-wtlrlhnuuétlulnlh-u vi tmhm fllihilsonélllmllnfl u I
  16. 16. o R + 4 i ‘I’ ' '1' + (5 1! ' + A Deploy Conversation j Ihthin-ulmuhoi-Ofibltlulvlhauelulnilhalw Bahia + i! tl7$OuflJ¢Ol , ~ ) j Qihnn-flfllhuhihcbputuunuw . )tu¢u¢c. &In iiunumag-an i j hfituutdubntooi-luI1natneiJIuImi. ~I j titer: -flllhuullvnn-pibunpuuy . Ioucnq. &vn (lilting! .-D j fidlnulu lnillmvulhtlatouhvlhlnw . hnI(ova. hOinn u7&uIchuuai -I L fljhn-lIII&flh¢apu&—pIIIe 161.1! iU£H§ll m! D lulthnlov-liflhdlothahnpolulbouvn . i$(uq. htI-I (l7&UcédC . « 0 j Miumn-Illlihfiihthiuuhlnhliun Jloltualk lflfilllficfll , -D D Mini! -lllflillllevflwlnillnll vi fill -on-pun-lulu. -u-uc — ‘an . a an-malady-out 1‘ in'qIIl&VInduJ I-Qdulgnno-A j jun-duinnunnnlnnliuut . -U D IIK~ab~OIHhnnII| &r! -AIOIUII . - I ‘L uxdhm vulimnufivl-ulauu 1'. + A “World Cup” Conversation * + Sun Vou'vIi-uptduovl-union»-.9;-4 hvocntpovalhogua-mum. on--I aulllwunuuenunzuaflidoenu urn Vouonuflonanudhn (loud at‘ San envnmnuuihvuodnoxuvtn-vei. &iDu-twin! -«noun-n Dawn! lolliltfncllhnfidn hvl Inter”. o , '., ’4'*4' ". -. « plot udlptfibh-adamant)-a San Minn bedtvuuillhu-eul llflnu-an hn hum nIv| hojlDu9:§0—I-I&¢oI1uhI- D-mutant- I-are In
  17. 17. A ‘‘world Cup” Conversation " . +- 5.»: Vou'vri-nouodlovv-I-iii: -u. Bc-4 non-um~a~c-an--v-o bud uudllvvunbxcvnntnaflns-l@t Mn You daitiouflivuodflfl (land 00‘ his oqtvpevuoenulhvvcoolvhxuvtuuitfibatdertvltrtatonvnvn Dad lot nodncl 0: man Mn I-001”; n»; r.. -n-r- -v. - .14. ll-M clip-obbhuancovv-no-eta-I saw Nhnt Oedxvuiuflhuvv-nllufl--ants nu I-run -mmouauln-g-u-$6-zuhanmvnnm jfitfil kho Dnntfluul" ]pg. to - Type in a URL and get an . .. , ,_____ image response - Kind oi like roulette - http; //lacepaIm. jpg. to - http; //facepaIm. jpg. to/ git + ‘ + - T -1- + _ + Teapotting . + int. i-*-"'~- unen . — . . you -9 9.»-wu— Mn- no man «u not hula an» a new use. .
  18. 18. un lento -mtfatufilttaguv-u¢Cr. ‘¢hu¢vI! rnbtIn 5-vi-anni- jpg. to - Type in a URL and get an image response - Kind of like roulette - http; //! acepa| m.jpg. to - httpj/ lacepalm, jpg. to/ git Teapotting "‘. "9‘_l. I<' I001 in. -H4-erg. “y-.1.-V»-ui. -u~.4.u-~ iltho-IuIaul¢y . ~n. ... nv< I-3: us- no an ‘Oil nui v-a~vv . ~«-man an i 04'! an In r-we | l now run XI Ll rhnflitthlté ban um-v Asher 'Mu when Teapotting Backfires -in ~- Bravo- I-- it-av III! 21 l| "‘°"4 9.. na-u-—»- D Fl‘ nun nu-on-co. »-a—. o.o-; <~v. mun chm-an-Ion-urwo V. ‘ . .«. -o--a-n-an UN ‘er-1 < um navvvou
  19. 19. Teapotting 0 up nuan- mm 12-min nu —~-----~-I¢~u- & nun--trait ovtusona “-1- O 5 nIuIuQ—nnnoQ1 i-1-nuns. -run-nounuouu A-i arse-nun: -van-and». ..-ivo( A-- man on A-- an S E . :;. E stadiums! inflpulejméu-upv iiiiizzt Gehtundfl Odifi i 3 E k when Teapotting Backfires V any--or X vd&~1$$Dn1I Eiiéciti E TIZQT‘ fiudntftt Use HipChat at Your Company ® Experiment with rooms @ Get engiieere & support talking Q Use the API to make automatic notifications Q Have fun! ‘ Ymlasimsummir *
  20. 20. —-—-j— P’ -G1-ocnbtvnnuhn 9011-34-Cr ‘IOClTU$D1'i “mi tvvoeuuuvwun Use HipChat at Your Company @ Experiment with rooms @ Get engineers 8. support talking @ Use the API to make automatic notifications Q Have fun! Thank you! + + o | I SEAN COIATV - SOETWAIIE ENGINEER - KEARIAV SOCIAL r OIEIHCOIIATV _ -l—+~ + + . * Y + ' + . -i- + ' ‘ Yltttassiaitsurarair + +
  21. 21. + ' YAt| assiansuMMn * Thank you! O O 0 SEAN COIIAYV - $OFTWAflE ENGINEER - HEARGAV SOCIAL ' OSEANCOVIAYV + "' + + 0

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