1.
Atlassian
tathsslan
Using HipChat for Work 8. Fun
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SPAN IZONAT" - SOFTWARE FNGINFF9 HFAFSAYSDCIAI ~ CSFIANCCNIAYV

2.
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Using HipChat for Work & Fun
. 'l'AN F. l'lNAT'V' - SFIETWAHV ENGINEER HFAFSAV . 'vf‘Jl’.4A| - £. '€7ANCCNIlYV
About Hearsay Social

3.
SEAN I'. fiNhT"’ - SOFTWARE ENGINEER HEAFSAY . 'i. ’JI‘. IAl I'. fiEANl‘. t"‘. NAYV
About Hearsay Social
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Hearsay
Social
Today
The Move to HipChat, 2011
- Beluga for rrmbllefigroup messaging - Multiple Roorns
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“ Someone asked me the other day how the
engineers all stay in communication with each
other because it doesn't look like we
communicate much.
Well, this is how we do it. ”
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6.
The Move to HipChat, 2011
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- Beluga lot mobile/ group messaging - Multiple Rooms
- Acquied by Facebook March 2011 , History
- Closed Novsnbev 2011
- E l -t h ’ I
- IRC for desktop chat asy mm" 6c mca mop”
_ No mmty - Lots of clients ‘
. no moms - Salislies mobile re-qu'remenl
- Bare bones . Tagging
Rooms to Grow
Rooms Evolve
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7.
Rooms to Grow
Rooms Evolve
- In the beginning it was just ‘Engineering"
- Today we have 30+ rooms
- Rooms are cheap to create
- As rooms get too big new ones are spawned
- Empty rooms die ofl (not all 30 are active. I'm only in 8)
- Let this happen naturally
Types of Rooms
- Departmental
- Cross-Departmental
- Project Oriented
- Special Interest
- Robot Rooms

8.
Rooms Evolve
- In the beginning it was just ’Engineering"
- Today we have 30+ rooms
- Rooms are cheap to create
- As rooms get too big new ones are spawned
- Empty rooms die on (not all 30 are active. I'm only in 8)
- Let this happen naturally
Types of Rooms
- Departmental I M“ __
- Cross-Departmental f_: ‘-'*'
- Project Oriented I : _
- Special Interest : T-M
- Robot Rooms E:
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9.
- Departmental
- Cross-Departmental
- Project Oriented
- Special Interest
- Robot Rooms
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Customer Focus
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What Is On Call?
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- Customer Success answers questions for customers M
- But it's so much more. ..

10.
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What Is On Call?
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- Customer Success answers questions for customers
- But it‘s so much more. ..
- Spread tribal knowledge without official training
- Engineers Ieam about customers
- Customer Success learns about the product 4» engineers
- Carnaraderie
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11.
What Is On Call?
- Engineers answer questions tor Customer Suoces
- Customer Success answers questions for customers
- But its so much more. ..
- Spread tribal knowledge without official training
- Engineers learn about customers
- Customer Success learns about the product + engineers
- Camaraderie
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Not Just Chat
- On Cal engineers sit physically with Customer Success
- One week a month. an engineer llies to NYC
- Face time reinforces band over chat

12.
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Not Just Chat
- On Call engineers sit physically with Customer Success
- One week a month. an engineer tiles to NYC
- Face time reinlorces bond over chat
Automation
Automate All the Things
- Broadcast noteworthy actions
- syaan evrors
- lest lailues 1 succemes
- opening Dull requests
- merges to master
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13.
Automation
Automate All the Things
- Broadcast rioteworthy actions
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Robot Rooms
- Sentry — Application errors, things that shouldn't happen
- Librato Alerts — Metrics based notifications. are reports backed up?
- Sudo — Broadcast what the ops guys are doing in sensitive areas
- Deploy — Whenever a machine is being updated

14.
- Broadcast noteworthy actions
- syaern errors
- test lailues v successes
- opienrlg pull requests
- merges to master
- rurlmig mgration scnpts
- All done through the API
Robot Rooms
- Sentry - Application errors. things that shouldn't happen
- Librato Alerts - Metrics based notifications, are reports backed up?
- Sudo - Broadcast what the ops guys as doing in sensitive areas
- Deploy - Whenever a machine is being updated
Deployments
- Presence in HipChat is required
- Verity in HipChat that things are working on staging
- Very easy to see the whole flow
- (mere tag announces merge wridow is opal
- notiricatioris lor merges
- notilicatioris lor test results
- notiricatioris oi infrastructure changes ‘
- ildividufl tags to check staging
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15.
Deployments
- Presence in HipChat is required
- Verity in HipChat that things we worlmg on staging
- Very easy to see the whole flow
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notifications lor merges
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+ A “World Cup” Conversation *
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Use HipChat at Your Company
® Experiment with rooms
@ Get engiieere & support talking
Q Use the API to make automatic notifications
Q Have fun!
‘ Ymlasimsummir *

20.
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Use HipChat at Your Company
@ Experiment with rooms
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@ Use the API to make automatic notifications
Q Have fun!
Thank you!
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I SEAN COIATV - SOETWAIIE ENGINEER - KEARIAV SOCIAL r OIEIHCOIIATV
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Thank you!
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SEAN COIIAYV - $OFTWAflE ENGINEER - HEARGAV SOCIAL ' OSEANCOVIAYV
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