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Your Wiki isn’t Wikipedia <ul><li>Presenter: Jon Silvers </li></ul>

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About Us <ul><li>Global Software company </li></ul><ul><li>15,000+ customers 110+ countries </li></ul><ul><li>Over 100+ million dollars in revenue </li></ul><ul><li>Highly Transparent and open </li></ul>

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Our Wiki <ul><ul><li>9,000 organizations in 93 countries </li></ul></ul><ul><ul><li>Over 325 third-party plugins </li></ul></ul><ul><ul><li>On-Premise and SaaS offerings </li></ul></ul>

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Brilliant!

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Def: “Enterprise Wiki” <ul><li>“ An enterprise wiki or corporate wiki is a wiki used in a corporate (or organisational) context, especially to enhance internal knowledge sharing.” </li></ul>Source: Wikipedia

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Solving Business Problems Team Collaboration Knowledge Management External Communities Web Publishing Business Dashboards Intranets

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Points of differentiation Audience Organization Accountability

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Points of differentiation Audience Organization Accountability

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Audiences <ul><li>Wikipedia: Everyone </li></ul><ul><li>Enterprise wiki: Only who you invite </li></ul>

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Permissions <ul><li>View </li></ul><ul><li>Add </li></ul><ul><li>Edit </li></ul><ul><li>Comment </li></ul><ul><li>Attach </li></ul><ul><li>Delete </li></ul>

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Points of differentiation Audience Organization Accountability

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Wikipedia

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Confluence organized how you work <ul><li>Sales team </li></ul><ul><li>IT </li></ul><ul><li>Marketing </li></ul><ul><li>Human resources </li></ul><ul><li>Manufacturing </li></ul><ul><li>Customer support </li></ul><ul><li>Executive </li></ul><ul><li>Director-level </li></ul><ul><li>Projects </li></ul><ul><li>Customer-facing </li></ul><ul><li>Partners </li></ul>

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Points of differentiation Audience Organization Accountability

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Accountability <ul><li>Wikipedia: essentially none * </li></ul><ul><li>Enterprise wiki: tied to LDAP; there is no such thing as anonymous </li></ul>* therefore a confederacy of “editors” was created to police the site

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Summary <ul><li>Organized by spaces </li></ul><ul><li>Invite only </li></ul><ul><li>Collaboration, knowledge sharing </li></ul><ul><li>Tied into LDAP for tracking and auditing </li></ul>Enterprise wiki Wikipedia <ul><li>One big ocean </li></ul><ul><li>Open to everyone </li></ul><ul><li>Factual Information </li></ul><ul><li>Virtually anonymous </li></ul>

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