Sharon Cooper - ND2012 Day 2, Plenary 2: Ageing Well - Defining and Delivering Assisted Digital Services

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Sharon Cooper of the Government Digital Service discusses building digital government services that people choose to use. She notes that people want to use digital services, including for government, and that GDS aims to create services so good that people opt to use them. Cooper also talks about assisting those unable to use digital and ensuring older people can access services, as well as making services like power of attorney registration cheaper, faster and available online.

Technology Business

Sharon Cooper
Government Digital Service
@govuk

Sharon Cooper

People want to use
digital services and
government services
should be no different

Sharon Cooper

GDS is here to build
digital services that are
so good that people
choose to use them

Sharon Cooper

We will help and
encourage everyone to get
online so they can use
government services (as
well as lots of other good
stuff)

Sharon Cooper

And we will assist people
who really can't use digital
services

Sharon Cooper

Older people will be a key
audience for assisted
digital

Sharon Cooper

Percentage of online penetration across the UK population

Sources: DWP, DVLA, Forrester, BCG, ONS

Our design principles are
all about putting our
diverse users first

gov.uk/designprinciples
Sharon Cooper

For lasting power of
attorney we will
deliver:

2012: 2013/4:

£130 to register (+solicitor) Less than a passport
10 weeks to process form 5 weeks to process form
Application by paper Application online
Confirmation by post Confirmation by email
Payment by cheque Payment online

Sharon Cooper

Thank You
Web: digital.cabinetoffice.gov.uk
Twitter: @sharonecw
Email: sharon.cooper@digital.cabinet-office.gov.uk

Sharon Cooper

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Sharon Cooper - ND2012 Day 2, Plenary 2: Ageing Well - Defining and Delivering Assisted Digital Services

1. Sharon Cooper Government Digital Service @govuk Sharon Cooper

2. People want to use digital services and government services should be no different Sharon Cooper

3. GDS is here to build digital services that are so good that people choose to use them Sharon Cooper

4. We will help and encourage everyone to get online so they can use government services (as well as lots of other good stuff) Sharon Cooper

5. And we will assist people who really can't use digital services Sharon Cooper

6. Older people will be a key audience for assisted digital Sharon Cooper

7. Percentage of online penetration across the UK population Sources: DWP, DVLA, Forrester, BCG, ONS

8. Our design principles are all about putting our diverse users first gov.uk/designprinciples Sharon Cooper

20. For lasting power of attorney we will deliver: 2012: 2013/4: £130 to register (+solicitor) Less than a passport 10 weeks to process form 5 weeks to process form Application by paper Application online Confirmation by post Confirmation by email Payment by cheque Payment online Sharon Cooper

21. Thank You Web: digital.cabinetoffice.gov.uk Twitter: @sharonecw Email: sharon.cooper@digital.cabinet-office.gov.uk Sharon Cooper

Sharon Cooper - ND2012 Day 2, Plenary 2: Ageing Well - Defining and Delivering Assisted Digital Services

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