This year

1. Customer Satisfaction Survey
Highlights 2014

2. We take customer satisfaction very seriously at
Granit.
Along with ongoing checks during every
project, we also conduct an annual survey of
our clients. This allows us to understand what
we are good at and if there are areas we need
to improve.
The following shows the highlights from 2014’s
annual survey.

3. 88% of clients chose to employ Granit after considering other
architects

4. 95.7% of clients felt Granit clearly explained their fee
structure and terms of appointment

5. Our clients rated us as 4.35 / 5 (87%) for our level of professional
knowledge, something we will certainly aim to improve this year.

6. On average our clients consider Granit’s communications to be
“very clear”.

7. On average our clients rated Granit as “very professional”.

8. On average our clients gave us an overall satisfaction
rating of 4 out of 5.

9. 80% of our clients would re-employ Granit
for their next building project.

10. On average our clients said they were “very likely” to recommend
Granit to their friends and family.

11. Thanks for reading. You can find out more
about our customers’ experiences of working
with Granit on our website here: