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GREGORY SCOTT MARTIN 
6025 Wrigley Way 
Fort Worth, TX 76133 
817-991-6222 
greg.s.martin@att.net 
LinkedIn: www.linkedin.com/pub/greg-martin/19/a4a/3b/ 
Summary 
Responsible for leading and driving continuous improvement activities using lean principles in 
support of meeting financial, business and leadership development goals. Accomplished, 
degreed leader with experience and success in motivating and training staff of professionals to 
exceed enterprise goals for cost, production, and meeting deadlines. Proficient skill sets in 
planning, prioritizing, regulatory requirements (lending and aerospace), customer interaction, 
data mining, retention, and reporting, and process capability analysis. Six Sigma certified Green 
Belt in the Lean discipline and also successfully utilize Root Cause/Corrective Action techniques 
as well as analyze process improvement opportunities for customer service and regulatory 
compliance. Analyze and recommend process controls that ensure cause resolution and stability 
in areas of noncompliance/non-conformance as well as Supply Chain experience managing 
requests for bids/proposals for Capital Equipment expenditures. 
Experience 
Bell Helicopter, Hurst, Texas May 2011-Feb 2014 
Quality Operations Specialist 
Reported to Director-level leadership, ensuring enterprise goals for cost and production were 
met as well as assuring compliance to federal and corporate regulation requirements, 
contributing to the financial success of the and management team and organization as a whole. 
 Successfully developed and implemented a method of evaluating talent within the 
Quality organization to align human resources with matching job functions , increasing 
four-year historical throughput from 0% to 80%. 
 Developed a delivery system utilizing SharePoint to assign, acknowledge, and track 
personnel compliance to training and changes in Policy and Procedure, utilizing existing 
company resources thereby saving the organization additional software purchases. 
 Assumed Quality Engineer responsibilities in determining Root Cause/ Corrective Action 
within the production process, working to reduce variation and creating standard work. 
 Committed to serving as the primary military customer liaison, acting as a conduit for 
Corrective Action Requests input, data, and report out, also representing all US facilities 
for Corrective Action Board meetings as well as other jointly held events. 
 Focused on task of creating, reviewing, analyzing, and evaluating training methods and 
their effectiveness as well as identifying areas to improve. 
 Author, edit, approve, and audit to Quality Procedures. 
 Assumed one of the lead roles in implementing an automated audit system within the 
organization to streamline the process by combining the Bell Audit Matrix and 
Centralized Audit Surveillance System into one standardized process enterprise-wide, 
saving time and money while increasing levels of accountability. 
 Certified as a Lean Green Belt of Textron Six Sigma and a leader/participant of 
numerous on-going Continuous Improvement projects and Proactive Quality projects 
to reduce defects, improve quality, and reduce the cost of poor quality and increase 
Stakeholder collaboration. 
 Reviewed processes to identify and communicate areas of concern regarding upcoming 
AS9100/ISO9001 audits and how they related to current policies and procedures, 
therefore, reducing audit finding (non-compliance) exposure. 
BBVACompass Bank, Fort Worth, Texas Oct 2009-May 2011 
Real Estate Training Manager/Compliance Officer 
Reported to third-level leadership executives ensuring enterprise goals for production are met 
as well as assuring compliance to federal and corporate regulation requirements, contributing 
to the financial success of the banking centers and management team. 
 Developed and implemented a training program to educate Bankers and Managers as 
well as to standardize performance duties and expectations within 10-branch district. 
 Taught, coached, trained, and counseled Bankers and Managers in identifying customer 
needs and uncovering opportunities to increase customer business base, helping to 
secure customer retention through successful customer interface activities.
 Acted as a key interface for interaction between customer and banking personnel to 
evaluate ability to profile and effectiveness of scripting to identify strengths and 
opportunities for improvement to ensure adequate productivity levels. 
 Reviewed employee goals and action plans while recognizing top achievers and 
integrating best practices for success, emphasizing positive reinforcement while 
increasing efficiency and setting the foundations for Standard Work. 
 Analyzed data and compiled reports comprised of a 10 branch region, identifying 
successes, ensuring quality, and implementing Corrective Action for improvement for 
individual performance to successfully exceed production goals. 
 Monitored and quickly and effectively implemented changes/training relating to 
company policies and procedures, guidelines, parameters, and terms, effectively and 
efficiently maintaining a proactive approach. 
 Solely reviewed suspect product for compliance, taking corrective action after 
determining root cause to ensure the product met market and/or company guidelines, 
increasing pull-through ratio and, therefore, increasing efficiency and margin. 
 Conducted systems training classes for new hires as well as teaching basic skills of 
reading and understanding reports, contracts, property valuation appraisals, title 
commitments, property inspections, income/asset documents, and surveys. 
 Assisted in training personnel to be in compliance with federally mandated regulations 
(HMDA, RESPA, FCRA, TILA, ECOA, FDCPA, SCRA, KYC, AML, Patriot Act, etc.) as well 
as corporate policy compliance and matters of Texas regulatory issues. 
Chase, Fort Worth, Texas Dec 2001-Oct 2009 
Loan Officer Community Lending Unit 
Dual reporting relationship to cross functional organization reporting directly to Regional 
Manager as well as the Community Reinvestment Manager to ensure the success of assigned 
branches and to confirm that CRA (Community Reinvestment Act) behaviors and reports were 
being managed effectively and were in compliance. 
 Facilitated training and motivational meetings involving personnel from Banking Centers 
and Managers from partnering lines (cross functional) of business in district meetings 
and within region to ensure alignment. 
 Ensured issues or findings had the appropriate root cause resolution and appropriate 
corrective actions applied. 
 More than doubled area production in dollar volume and unit production and more than 
tripled cross-sell penetration during first two years, consistently exceeding production 
goals thereon. 
 Ensured accuracy and compliance of appraisals, title commitments, surveys, credit 
reports, property tax valuations, releases of liens, and homeowner’s insurance 
information, reducing loan processing time. 
 Developed relationships with area down payment assistance providers including city and 
county offices and non-profit organizations as well as cultivating and maintaining referral 
sources such as real estate offices and builders for a continuous loan pipeline. 
 Created, implemented, and presented curricula for homebuyer education courses and 
seminars for non-profit organizations as well as banking customers. 
 Consistently in top 5% in the region for Individual Profitability Index (IPI) directly 
contributing to the bottom line of the organization. The Index is an indicator of pricing 
errors, pricing exceptions, buy-backs and other costs associated with loan production. 
Education/Courses 
Texas Christian University - Bachelor of Business Administration. 
Leading With Integrity – Building trust and establishing accountability while strengthening 
management skills. 
Critical Conversations – Effective conflict resolution. 
Skills/Tools 
MS Office- Excel, Word, PowerPoint, Outlook, Visio, and SharePoint. 
Proficiencies: Process/Value Stream Mapping, Cause and Effect Matrix/Diagrams, FMEA, 5S, 
7 Wastes, Kaizen, Control Plans, Gemba. Working Knowledge of AS9100/ISO9001.

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Greg Martin resume 12 2014

  • 1. GREGORY SCOTT MARTIN 6025 Wrigley Way Fort Worth, TX 76133 817-991-6222 greg.s.martin@att.net LinkedIn: www.linkedin.com/pub/greg-martin/19/a4a/3b/ Summary Responsible for leading and driving continuous improvement activities using lean principles in support of meeting financial, business and leadership development goals. Accomplished, degreed leader with experience and success in motivating and training staff of professionals to exceed enterprise goals for cost, production, and meeting deadlines. Proficient skill sets in planning, prioritizing, regulatory requirements (lending and aerospace), customer interaction, data mining, retention, and reporting, and process capability analysis. Six Sigma certified Green Belt in the Lean discipline and also successfully utilize Root Cause/Corrective Action techniques as well as analyze process improvement opportunities for customer service and regulatory compliance. Analyze and recommend process controls that ensure cause resolution and stability in areas of noncompliance/non-conformance as well as Supply Chain experience managing requests for bids/proposals for Capital Equipment expenditures. Experience Bell Helicopter, Hurst, Texas May 2011-Feb 2014 Quality Operations Specialist Reported to Director-level leadership, ensuring enterprise goals for cost and production were met as well as assuring compliance to federal and corporate regulation requirements, contributing to the financial success of the and management team and organization as a whole.  Successfully developed and implemented a method of evaluating talent within the Quality organization to align human resources with matching job functions , increasing four-year historical throughput from 0% to 80%.  Developed a delivery system utilizing SharePoint to assign, acknowledge, and track personnel compliance to training and changes in Policy and Procedure, utilizing existing company resources thereby saving the organization additional software purchases.  Assumed Quality Engineer responsibilities in determining Root Cause/ Corrective Action within the production process, working to reduce variation and creating standard work.  Committed to serving as the primary military customer liaison, acting as a conduit for Corrective Action Requests input, data, and report out, also representing all US facilities for Corrective Action Board meetings as well as other jointly held events.  Focused on task of creating, reviewing, analyzing, and evaluating training methods and their effectiveness as well as identifying areas to improve.  Author, edit, approve, and audit to Quality Procedures.  Assumed one of the lead roles in implementing an automated audit system within the organization to streamline the process by combining the Bell Audit Matrix and Centralized Audit Surveillance System into one standardized process enterprise-wide, saving time and money while increasing levels of accountability.  Certified as a Lean Green Belt of Textron Six Sigma and a leader/participant of numerous on-going Continuous Improvement projects and Proactive Quality projects to reduce defects, improve quality, and reduce the cost of poor quality and increase Stakeholder collaboration.  Reviewed processes to identify and communicate areas of concern regarding upcoming AS9100/ISO9001 audits and how they related to current policies and procedures, therefore, reducing audit finding (non-compliance) exposure. BBVACompass Bank, Fort Worth, Texas Oct 2009-May 2011 Real Estate Training Manager/Compliance Officer Reported to third-level leadership executives ensuring enterprise goals for production are met as well as assuring compliance to federal and corporate regulation requirements, contributing to the financial success of the banking centers and management team.  Developed and implemented a training program to educate Bankers and Managers as well as to standardize performance duties and expectations within 10-branch district.  Taught, coached, trained, and counseled Bankers and Managers in identifying customer needs and uncovering opportunities to increase customer business base, helping to secure customer retention through successful customer interface activities.
  • 2.  Acted as a key interface for interaction between customer and banking personnel to evaluate ability to profile and effectiveness of scripting to identify strengths and opportunities for improvement to ensure adequate productivity levels.  Reviewed employee goals and action plans while recognizing top achievers and integrating best practices for success, emphasizing positive reinforcement while increasing efficiency and setting the foundations for Standard Work.  Analyzed data and compiled reports comprised of a 10 branch region, identifying successes, ensuring quality, and implementing Corrective Action for improvement for individual performance to successfully exceed production goals.  Monitored and quickly and effectively implemented changes/training relating to company policies and procedures, guidelines, parameters, and terms, effectively and efficiently maintaining a proactive approach.  Solely reviewed suspect product for compliance, taking corrective action after determining root cause to ensure the product met market and/or company guidelines, increasing pull-through ratio and, therefore, increasing efficiency and margin.  Conducted systems training classes for new hires as well as teaching basic skills of reading and understanding reports, contracts, property valuation appraisals, title commitments, property inspections, income/asset documents, and surveys.  Assisted in training personnel to be in compliance with federally mandated regulations (HMDA, RESPA, FCRA, TILA, ECOA, FDCPA, SCRA, KYC, AML, Patriot Act, etc.) as well as corporate policy compliance and matters of Texas regulatory issues. Chase, Fort Worth, Texas Dec 2001-Oct 2009 Loan Officer Community Lending Unit Dual reporting relationship to cross functional organization reporting directly to Regional Manager as well as the Community Reinvestment Manager to ensure the success of assigned branches and to confirm that CRA (Community Reinvestment Act) behaviors and reports were being managed effectively and were in compliance.  Facilitated training and motivational meetings involving personnel from Banking Centers and Managers from partnering lines (cross functional) of business in district meetings and within region to ensure alignment.  Ensured issues or findings had the appropriate root cause resolution and appropriate corrective actions applied.  More than doubled area production in dollar volume and unit production and more than tripled cross-sell penetration during first two years, consistently exceeding production goals thereon.  Ensured accuracy and compliance of appraisals, title commitments, surveys, credit reports, property tax valuations, releases of liens, and homeowner’s insurance information, reducing loan processing time.  Developed relationships with area down payment assistance providers including city and county offices and non-profit organizations as well as cultivating and maintaining referral sources such as real estate offices and builders for a continuous loan pipeline.  Created, implemented, and presented curricula for homebuyer education courses and seminars for non-profit organizations as well as banking customers.  Consistently in top 5% in the region for Individual Profitability Index (IPI) directly contributing to the bottom line of the organization. The Index is an indicator of pricing errors, pricing exceptions, buy-backs and other costs associated with loan production. Education/Courses Texas Christian University - Bachelor of Business Administration. Leading With Integrity – Building trust and establishing accountability while strengthening management skills. Critical Conversations – Effective conflict resolution. Skills/Tools MS Office- Excel, Word, PowerPoint, Outlook, Visio, and SharePoint. Proficiencies: Process/Value Stream Mapping, Cause and Effect Matrix/Diagrams, FMEA, 5S, 7 Wastes, Kaizen, Control Plans, Gemba. Working Knowledge of AS9100/ISO9001.