Gregory Scott Martin has over 15 years of experience leading continuous improvement initiatives using lean principles. He is skilled in quality control, process analysis, regulatory compliance, and training. Martin holds a Six Sigma Green Belt certification and has successfully implemented various process improvement projects to increase efficiency and reduce costs and defects. His experience spans multiple industries, including aerospace, banking, and lending.
1. GREGORY SCOTT MARTIN
6025 Wrigley Way
Fort Worth, TX 76133
817-991-6222
greg.s.martin@att.net
LinkedIn: www.linkedin.com/pub/greg-martin/19/a4a/3b/
Summary
Responsible for leading and driving continuous improvement activities using lean principles in
support of meeting financial, business and leadership development goals. Accomplished,
degreed leader with experience and success in motivating and training staff of professionals to
exceed enterprise goals for cost, production, and meeting deadlines. Proficient skill sets in
planning, prioritizing, regulatory requirements (lending and aerospace), customer interaction,
data mining, retention, and reporting, and process capability analysis. Six Sigma certified Green
Belt in the Lean discipline and also successfully utilize Root Cause/Corrective Action techniques
as well as analyze process improvement opportunities for customer service and regulatory
compliance. Analyze and recommend process controls that ensure cause resolution and stability
in areas of noncompliance/non-conformance as well as Supply Chain experience managing
requests for bids/proposals for Capital Equipment expenditures.
Experience
Bell Helicopter, Hurst, Texas May 2011-Feb 2014
Quality Operations Specialist
Reported to Director-level leadership, ensuring enterprise goals for cost and production were
met as well as assuring compliance to federal and corporate regulation requirements,
contributing to the financial success of the and management team and organization as a whole.
Successfully developed and implemented a method of evaluating talent within the
Quality organization to align human resources with matching job functions , increasing
four-year historical throughput from 0% to 80%.
Developed a delivery system utilizing SharePoint to assign, acknowledge, and track
personnel compliance to training and changes in Policy and Procedure, utilizing existing
company resources thereby saving the organization additional software purchases.
Assumed Quality Engineer responsibilities in determining Root Cause/ Corrective Action
within the production process, working to reduce variation and creating standard work.
Committed to serving as the primary military customer liaison, acting as a conduit for
Corrective Action Requests input, data, and report out, also representing all US facilities
for Corrective Action Board meetings as well as other jointly held events.
Focused on task of creating, reviewing, analyzing, and evaluating training methods and
their effectiveness as well as identifying areas to improve.
Author, edit, approve, and audit to Quality Procedures.
Assumed one of the lead roles in implementing an automated audit system within the
organization to streamline the process by combining the Bell Audit Matrix and
Centralized Audit Surveillance System into one standardized process enterprise-wide,
saving time and money while increasing levels of accountability.
Certified as a Lean Green Belt of Textron Six Sigma and a leader/participant of
numerous on-going Continuous Improvement projects and Proactive Quality projects
to reduce defects, improve quality, and reduce the cost of poor quality and increase
Stakeholder collaboration.
Reviewed processes to identify and communicate areas of concern regarding upcoming
AS9100/ISO9001 audits and how they related to current policies and procedures,
therefore, reducing audit finding (non-compliance) exposure.
BBVACompass Bank, Fort Worth, Texas Oct 2009-May 2011
Real Estate Training Manager/Compliance Officer
Reported to third-level leadership executives ensuring enterprise goals for production are met
as well as assuring compliance to federal and corporate regulation requirements, contributing
to the financial success of the banking centers and management team.
Developed and implemented a training program to educate Bankers and Managers as
well as to standardize performance duties and expectations within 10-branch district.
Taught, coached, trained, and counseled Bankers and Managers in identifying customer
needs and uncovering opportunities to increase customer business base, helping to
secure customer retention through successful customer interface activities.
2. Acted as a key interface for interaction between customer and banking personnel to
evaluate ability to profile and effectiveness of scripting to identify strengths and
opportunities for improvement to ensure adequate productivity levels.
Reviewed employee goals and action plans while recognizing top achievers and
integrating best practices for success, emphasizing positive reinforcement while
increasing efficiency and setting the foundations for Standard Work.
Analyzed data and compiled reports comprised of a 10 branch region, identifying
successes, ensuring quality, and implementing Corrective Action for improvement for
individual performance to successfully exceed production goals.
Monitored and quickly and effectively implemented changes/training relating to
company policies and procedures, guidelines, parameters, and terms, effectively and
efficiently maintaining a proactive approach.
Solely reviewed suspect product for compliance, taking corrective action after
determining root cause to ensure the product met market and/or company guidelines,
increasing pull-through ratio and, therefore, increasing efficiency and margin.
Conducted systems training classes for new hires as well as teaching basic skills of
reading and understanding reports, contracts, property valuation appraisals, title
commitments, property inspections, income/asset documents, and surveys.
Assisted in training personnel to be in compliance with federally mandated regulations
(HMDA, RESPA, FCRA, TILA, ECOA, FDCPA, SCRA, KYC, AML, Patriot Act, etc.) as well
as corporate policy compliance and matters of Texas regulatory issues.
Chase, Fort Worth, Texas Dec 2001-Oct 2009
Loan Officer Community Lending Unit
Dual reporting relationship to cross functional organization reporting directly to Regional
Manager as well as the Community Reinvestment Manager to ensure the success of assigned
branches and to confirm that CRA (Community Reinvestment Act) behaviors and reports were
being managed effectively and were in compliance.
Facilitated training and motivational meetings involving personnel from Banking Centers
and Managers from partnering lines (cross functional) of business in district meetings
and within region to ensure alignment.
Ensured issues or findings had the appropriate root cause resolution and appropriate
corrective actions applied.
More than doubled area production in dollar volume and unit production and more than
tripled cross-sell penetration during first two years, consistently exceeding production
goals thereon.
Ensured accuracy and compliance of appraisals, title commitments, surveys, credit
reports, property tax valuations, releases of liens, and homeowner’s insurance
information, reducing loan processing time.
Developed relationships with area down payment assistance providers including city and
county offices and non-profit organizations as well as cultivating and maintaining referral
sources such as real estate offices and builders for a continuous loan pipeline.
Created, implemented, and presented curricula for homebuyer education courses and
seminars for non-profit organizations as well as banking customers.
Consistently in top 5% in the region for Individual Profitability Index (IPI) directly
contributing to the bottom line of the organization. The Index is an indicator of pricing
errors, pricing exceptions, buy-backs and other costs associated with loan production.
Education/Courses
Texas Christian University - Bachelor of Business Administration.
Leading With Integrity – Building trust and establishing accountability while strengthening
management skills.
Critical Conversations – Effective conflict resolution.
Skills/Tools
MS Office- Excel, Word, PowerPoint, Outlook, Visio, and SharePoint.
Proficiencies: Process/Value Stream Mapping, Cause and Effect Matrix/Diagrams, FMEA, 5S,
7 Wastes, Kaizen, Control Plans, Gemba. Working Knowledge of AS9100/ISO9001.