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Health Informatics Penetrating Nurse Education
– An examination of the Aims Overall Health Informatics Education Through Planning,
                 Implementation, Evaluation and Administration of
                      Information Resources in Health Sector




    PIRKKO KOURI PhD, PHN, RN
    Principal Lecturer in Healthcare Technology, Savonia University of Applied Sciences, Finland
    Member of eHealth Strategic Group at the ICN
    Member of ICN Telenursing Advisory Board
    Member of IMIA-NI Education working group
    Secretary of Finnish Society of Telemedicine and eHealth Board


    CONFERENCE :           HINZ, Health Informatics into Clinical Practice
    TIME:                  November 7th – 9th 2012,
    PLACE :                Energy Events Centre, Rotorua, NZ
Contents

• Concepts around Health Informatics and e-Health
• eHealth phase – brief national viewpoint from Finland
• Health Informatics Education
   – Standarised nursing language
   – ICT – eHealth - Educational change
   – Three examples of HI-related education projects
• ICN eHealth programme
• Learning today and future
Concepts around
Health Informatics and e-Health
Health Informatics          1/2

• Health Informatics is a scientific field
• e-Health is a domain of practice
• Both are about the use of information and information -and
  communication technologies for improved healthcare services
  and thus indirectly for better health
Health Informatics                            2/2

• Health Informatics is a scientific field
    – E.g., ‘mixture’ of technology, particularly artificial intelligence, computer
        science, and informational science relates to the health care field.
    -> field of study is applied to nursing, clinical care, public health, and
    biomedical research, for instance

   Jobs in Health Informatics field:
        •   Nursing information officer
        •   Chief information officer
        •   Medical informatics specialist/Health informatics specialist
        •   Certified health information specialist
        •   Informatics consultant
        •   Information systems manager
        •   Clinical informaticist
        •   Project manager in health information
        •   Healthcare administrator
        •   Medical and health services manager
WHO: eHealth
• eHealth is the use of information and communication
  technologies (ICT) for health.
• Examples include treating patients, conducting research,
  educating the health workforce, tracking diseases and
  monitoring public health.
   – EPR, Telehealth and telecare, Decision making support systems and
     online knowledge sources, Web-based patient information and PHRs,
     Social networking groups, etc…




       http://www.who.int/topics/ehealth/en/
Public Health and ICT Policy - European Union


Telehealth was first….eHealth, the integration of telehealth technologies with
the Internet..

eHealth means
1. the use of modern information and communication technologies (ICT) in
   support of health and health-related fields, and
2. to meet needs of citizens, patients, healthcare professionals, healthcare
   providers as well as policy makers.
3. eHealth covers the interaction between citizens/patients and health-service
   providers, institution-to-institution transmission of data, or peer-to-peer
   communication between citizens/patients and/or health professionals.
Telehealth/telemedicine applications in use
•   Teleconsultation (emergency transportation)
•   Telediagnosis
•   Telemonitoring
•   Telelaboratory services

• Videoconferences (telepsychiatry, teleophtalmology, teledermatology)
Health care education - Telecommunication


•   (Tele)phoning
•   Videoconferencing
•   Using Simulation laboratories
•   Social media, Moodle, Adobe connect pro, Skype, SL
eHealth use by GPs

• Storage of administrative patient data
• Storage of medical patient data
• Use of a computer during consultation
• Use of a Decision Support System
• Transfer of administrative patient data to reimburses or other carers
• Transfer of lab results from the laboratory
• Transfer of medical patient data to other carers
• e-Prescribing



Source: empirica, Pilot on eHealth Indicators, 2007.
FINLAND - eHEALTH
Facts about Finland
• Population 5 400 000

• People under 15 years constitute about 18 % of the total population
• People over 65 years some 15 %. The population is aging.

• Life expectancy was 83.2 years for women and 76,7 years for men in
  2010.

• Home of Nokia, Linux and Santa Claus

• The proportional ratio of mobile phones and internet connections is very
  high
Finnish Telehealth/eHealth policy development
•   1996: Strategy for Utilising Information and Communication Technology in the field
    of Social Welfare and Healthcare (citizen-centred, seamless service-chain, horizontal
    integration of social and health services)

•   1998: Update of the strategy, placing emphasis on several issues, e.g.
    digital patients records, nationwide interoperability or privacy protection

•   2002: Decision-in-Principle by the Council of State for the introduction of
    nationwide patient records

•   2007, and 2009: “eHealth Roadmap for Finland” is published by the Ministry of
    Social Affairs and Health




                                                             eHealth strategy 2010
Legal acts - Telehealth/eHealth development
1999 Personal Data Act
2000 Act on Experiments with Seamless Service Chains in
     Social Welfare and Care Services
2001 Decree on the Storing of Patient Data
2007 Regulation on the Use of Electronic Social and
     Healthcare Client and Patient Information from, also
     called the “Client Data Act”
2007 Legislation on the Use of ePrescription
2011 1st of May New Health Care Act
Finnish eHealth development

• Nationwide archive system (KanTa), connected to e-
  prescribing and personal health records (on process –
  pilots)
   – Within the KanTa the internet-based eView service for
     citizens is being developed.
• Early political commitment to e-health issues, making it
  well-prepared for e-health products and services.
Data stored in the national eArchive:
First phase
- Administrative/ demographics
- Electronic medication record
- GP record/ summary
- Medical record
- Referral and discharge letters
- Laboratory results
                                     Challenges: in the areas of interoperability and
                                     the decentralisation of the healthcare system.
- Radiology reports
- Summary of nursing information
- Emergency care data
- Log information
Next steps
- Radiology, endoscopy etc images
- Medical statements
- Dental healthcare
- Biosignals


                                    PKo 2012
Nursing documentation – an integral part of development
Nursing Information Reference Model
                                                   L a ye r 5
    S tru c tu re                          in te rn a tio n a l N M D S
c h a ra c te ris tic s :                           L a ye r 4 :
 s e rv ic e ite m s                                 NMDS:
 e n v iro n m e n t                                n a tio n a l                                P o lic y d e c isio n s
 c o n te xt                                        p u rp o s e s

                                                    L a ye r 3 :
                                              U s e o f N u rs in g
                                      M in im u m D a ta S e t N M D S

                                           o n In s titu tio n a l le v e l
                                                                                                        M anagem ent
                                                                                                        d e c is io n s
 U n ifie d                              L a ye r 2 : d o c u m e n ta tio n o f:
 n u rs in g
                                           N u rs in g d ia g n o se s
 te rm in o lo g y
                                          N u rs in g in te rv e n tio n s
 fo r
 c o m p a ra b le                      O u tc o m e s o f n u rs in g c a re
 d a ta :
 IC N P ®
                                               L a ye r 1 : F a c ts :
                                                                                               C lin ic a l d e cisio n s
                                       - D e m o g ra p h ic a l d a ta
                                  - O b s e rv a tio n s : s ig n s & s ym p to m s
                            - A e tio lo g y: fa c ts c a u s a l re la tio n s / d a ta
                            o th e r d is cip lin e s e tc .                               Epping & Goossen 1997
The Use Of Nursing Data In Patient Care Management




Turku University Hospital /Orthopedics
Use of structured nursing data

                                      MULTIDISCIPLINARY
                                   INFORMATION RETRIEVAL


                                         SUMMARIES


                                       INFORMATION ABOUT
SYSTEMATIC DOCUMENTATION           HEALTH STATUS AND PROGRESS
     OF NURSING CARE                     OF NURSING CARE


                                     NURSING STATISTICS
Nurses care 80% for the patients
                                       AND REPORTS
 By David Benton CEO in ICN


                                          eARCHIEVE
Moving more toward communities
              ---
       personalised care
              ---
           eHealth
Tools for Citizens – challenge for Nurses


Mobile phone
                      uHealth                    Digi-TV
                      tools




                                               … or using printers
  Computer/PC      Writing notes




                                                       Tarja Meristö 25.3.2010
How to linkages Consumers/Citizens and Healthcare Personnel?
People/community-centred approach in health care

• Legislation supports

• Increase of patient/client/consumer/community independence
• At the same time, patients themselves create, access, process and
  exchange information about their health situation
25
Humberto Muquingue, UEM/Moz, presentation 2012
Using health information to

•   Promote healthy living (personal, community)
•   Empower individuals and community about e.g. drugs
•   Provide resources for the health of the people
•   Enlighten patients on self-care
•   Educate on diseases and conditions
•   Make decision regarding products and services
•   Keep health care professionals updated about client’s
    condition


Source: Retha de la Harpe, CPUT/SA, presentation 2012
Health information



                     ICN eHealth programme




Patients
Future Citizen participating in his/her health care path
•   Self care & Following – at home
     • Result documentation
     • Sending/receiving results e.g portable monitoring systems/ on-line feedback
•   eView
     • (Patient) health records
     • Laboratory results
•   Appointments - online booking
•   Information share - reporting
     • Q/A
     • Health history forms
     • Electronic interviews
•   Locating services
•   Controlling/Managing payment orders
•   Information search, health information networks and health literacy



Slide by Pekka Muukkonen 25.3.2010
Health Informatics –
Three Educational Projects
INDEHELA-ICI curriculum development
               briefly

         Pirkko Kouri, senior advisor

          www.uef.fi/indehela/ici
Summary

• the INDEHELA-ICI (Institutional Collaboration Instrument for Informatics
  Development for Health in Africa) project, is funded by the Finnish
  Ministry for Foreign Affairs (MFA) within the new Higher Education
  Institutions Institutional Collaboration Instrument (HEI ICI) programme.
• The project focuses on developing the capacities of three African HEIs in
  HI and e-health education.
Partners
The African partners:
• Obafemi Awolowo University (OAU), Department of Computer Science and
Engineering (CScE), Ile-Ife, Nigeria
• Eduardo Mondlane University (UEM), Department of Mathematics and Informatics
(DMI), Maputo, Mozambique
• Cape Peninsula University of Technology (CPUT), IT Department (ITD), Cape Town,
South Africa

The Finnish partners:
• University of Eastern Finland (UEF), School of Computing (coordinator) and
Department of Social and Health Management, Kuopio, Finland
• Savonia University of Applied Sciences, Unit of Health Care, Kuopio, Finland
Objectives

The three specific objective are:
• Staff development; The core groups of 6-10 junior and 3-5 senior staff

• Educational capacity development; Each African has the curriculum
  and a timed plan for implementing its Masters and/or certificate
  programme

• Administrative capacity development
Basis of Curriculum work – widely accepted model


Recommendations of the International Medical Informatics Association
(IMIA) on Education in Biomedical and Health Informatics. Methods in
Inf Med 2. by Mantas, J., Ammenwerth, E.
Demiris, G., Hasman, A., Haux, R., Hersh, W., Hovenga, E.
Lun, K.C., Marin, H., Martin-Sanchez, F. and Wrigth, G. 2010.



Source: http://www.schattauer.de/en/magazine/subject-areas/journals-
a-z/methods/contents/archive/issue/1053/manuscript/12538.html
Sub-disciplines within HI
                                                                             Dimension of IT
                                                                History,   Tech.   Info.   Software Comp.         Comp. Math &




                                                                                                                                     Adapted from: Saranto K, Korpela M, eds. Tietotekniikka ja
                                                                philosophy assessm Systems  Eng.     Eng.         Science physics




                                                                                                                                     tiedonhallinta sosiaali- ja terveydenhuollossa, WSOY 1999
                                                                           ent
             Dimension of wellness services
                                              Health                          Paradigm of Paradigm of Paradigm of
                                              promotion
                                                                             organisational Engineering  Natural
                                              Self-help by                     and work                 Sciences
                                              citizens                         sciences

                                              Healthcare
                                              delivery
                                              system
                                              Healthcare




                                                                                    Health IS
                                              management
                                              Social services
                                              & sciences
                                              Nursing work                Nursing
                                              & science                   Informatics
                                              Clinical
                                              medicine                                          Medical Informatics
                                              Biomedical
                                              research
                                              Other
6 Feb 2012                                    biosciences                  Mikko Korpela                                            36
Information systems for healthcare delivery
                                                                                                                 Information system for
                                                                                                                 inter-organizational   Information system for
Korpela et al., HELINA’2003: Preconditions for sustainable …




                                                                                                                 networking in          citizen-to-healthcare
                                                                                                                 healthcare = ”IOHIS” linkages = ”eHealth”

                                                                                                                                                                                                H e a lth c e n tre s
                                                                                   T e a c h in g h o s p ita l                                  G e n e ra l h o s p ita l
                                                                                   M a na ge me nt                                                 M a na ge me nt                          M a na ge me nt

                                                                                                   Contr ol,         C lin ic s ,
                                                                                                   c oor dination,
                                                                               Inf or mation       r es our c es     s p e c ia ltie s
                                                                                     H e a lth S u p p o rt                                            H e a lth                                 H e a lth
                                                                                                                     C a re                            re co rd s C a re                         re co rd s C a re                     C itiz e n s ,
                                                                                     re co rd s se rvi ce s
                                                                                                                     p ro vi sio n                                p ro vi sio n                             p ro vi sio n
                                                                                                                                                                                                                                 c o m m u n itie s
                                                                                                                                         Ser v ic es                              Ser v ic es                               Health s er v ic es
                                                                                         Inf or mation   Data
                                                                                                                                         Needs                                    Needs                                     Health needs



                                                                                                                                                                                           S o c ia l s e rv ic e s


                                                               Information system for
                                                               clinical healthcare                            Information system for
                                                               delivery = CIS                                 regional integration of                                                           P riv a te c lin ic s e tc .

                                                                             L e g e n d:                     healthcare and social
                                                                                      For mal
                                                                                      or ganiz ation          services = ”RHSIS”
                                                                                                                                                                                            N G O s , tra d it io n a l
                                                                                      Ac tiv ity
                                                                                                                                                                                            h e a le rs , e tc .
                                                                                      Need/s er v ic e
                                                                                      r elations hip
Information systems for healthcare management
                                                                             N a tio n a l h e a lth
                                                                             a d m in is tra t io n                                                                  Information system for district
                Information system                                                                                                           S ta te / p ro v in c e health management = DHMIS
                                                                                                 Contr ol,
Korpela et al., HELINA’2003: Preconditions for sustainable …




                                                                                                 c oor dination,                             h e a lth a d m in is t ra tio n             L o c a l g o v e rn m e n t
                for national                                                 Inf or mation       r es our c es

                                                                                                                                                                                            D is tric t h e a lth
                                                                                                                                                                 Contr ol,
                healthcare                                                                                                                   Inf or mation
                                                                                                                                                                 c oor dination,
                                                                                                                                                                 r es our c es
                                                                                                                                                                                            a d m in is tra t io n

                management =                                                                                                                                                                                Contr ol,
                                                                                                                                                                                                            c oor dinatio n,

                NHMIS                                                                                                                                                                      Inf or mation    r es our c es
                                                                                                                                                                                                      H e a lth c e n tre s
                                                                                     T e a c h in g h o s p ita l                                      G e n e ra l h o s p ita l
                                                                                      M a na ge me nt                                                    M a na ge me nt                          M a na ge me nt

                                                                                                       Contr ol,         C lin ic s ,
                                                                                                       c oor dination,
                                                                                 Inf or mation         r es our c es     s p e c ia ltie s
                                                                                        H e a lth S u p p o rt                                               H e a lth                                 H e a lth
                                                                                                                         C a re                              re co rd s C a re                         re co rd s C a re                     C itiz e n s ,
                                                                                        re co rd s se rvi ce s
                                                                                                                         p ro vi sio n                                  p ro vi sio n                             p ro vi sio n
                                                                                                                                                                                                                                       c o m m u n itie s
                                                                                                                                               Ser v ic es                              Ser v ic es                               Health s er v ic es
                                                                                             Inf or mation   Data
                                                                                                                                               Needs                                    Needs                                     Health needs



                                                                                                                                                                                                 S o c ia l s e rv ic e s

                                                               Information system for
                                                               healthcare facility
                                                               management = ”HFMIS”                                                                                                                   P riv a te c lin ic s e tc .

                                                                              L e g e n d:

                                                                                         For mal
                                                                                         or ganiz ation

                                                                                                                                                                                                  N G O s , tra d it io n a l
                                                                                         Ac tiv ity
                                                                                                                                                                                                  h e a le rs , e tc .
                                                                                         Need/s er v ic e
                                                                                         r elations hip
FUNDAMENTALS OF HEALTH INFORMATICS EDUCATION
 developed during INDEHELA-ICI Workshop 3, 6-10 Feb 2011, AOU, Ile Ife, Nigeria


1.      Basic terms and concepts in Health Informatics
2.      Health care systems
3.      Information recording in healthcare
4.      Using information for healthcare professional
5.      Using Health Information for patients and communities
6.      Information systems in healthcare
7.      Using information technologies in Healthcare
8.      Socio-technical issues in healthcare
9.      Integration of service, work and information flows in practice
10.     Legal and ethical issues
11.     Principles of project management
Basic terms and concepts in Health Informatics 2/2

Learning outcomes (tentative):
At the end the learner should be able to:
1.1 Explain the difference between data, information and
knowledge,
1.2 Describe the manifestation of health informatics as a
discipline and e-health as a practice.
1.3 Describe health informatics related concepts in relation to
health informatics and e-health


Assessment (tentative)
Learning methods

                          Independent learning
                                                Home work
              Identifying own learning needs
                                                Learning activities
                             Independent practice       eLearning
           Interviewing     Problem solving
                                               Evaluation of        Reading
                      Acquiring and evaluating learning
       Observing                                                 Group work
                      knowledge
                 Reflecting                                 Study groups
      Writing                           Inde
                                         Learning
          Face-to-face                                   Group works and
          sessions              Practice periods         discussions
                                           Simulations
                  Skill tests
                                                          Study visits
              Exams       Evaluation –giving and
                          receiving
                                Face-to-face learning



                                                                              41
Educational Project 2
Sexual Health Centre
‘Ayvot’ project
Project funded by European Social Fund
Partners
    Finnish On-line University of Applied Sciences (coordinator),
                          Hiv support centre,
           Sexpo Foundation, Helsinki Deaconess Institute,
 Lahti University of Applied Sciences (LAMK), Jyväskylä University of
Applied Sciences (JAMK), Centria University of Applied Sciences, Turku
 University of Applied Sciences, Häme University of Applied Sciences
         (HAMK) and Laurea University of Applied Sciences.
The project creates
• Aims of the learning environment:
  – offer modern tools for interaction between the
  teachers and the learners, especially youngsters
  – enhance learning
  – increase motivation for information acquisition
Sexual health centre
•Open and authentic learning environment for
sexual health : Seksuaaliterveysasema.fi
•Sexual health centre can be used in
  –education for social services and health care
  –further education
  –independent information acquisition
  –teacher education, when applicable
•The learning environment acknowledges the vast
scope of sexual health, diversity and the course of a
person’s life
Image 1. Front page of the sexual health centre. At this
        point the contents are only in Finnish.
Contents of the sexual health centre

The topics include:
  –safe sex and sexually transmitted disease
  –sexual rights
  –relationships
  –sexual violence
  –sexual dysfunction
  –safety on-line
Learning at the centre is made more interesting by e.g.:
  – videos
  – discussions
  – authentic customer cases
Travelling & Sexual Health




Image 2. Course at the sexual health centre. The course contents will be
                        published in early 2013.
Educational Project, example 3
Project         Whole Name                      Funding     Objectives
                A Virtual ideal home for        2010-2013   To renew the teaching and learning
HIMA            Senior Citizens as a learning               processes and methods with
(Finnish        and development                             regard to the care of old people
slang for the   environment                                 and gerontological teaching by
word Home)                                                  developing a virtual ideal home for
                                                            Senior Citizens in the Second Life
                                                            virtual world. To develop a learning
                                                            game for theoretical studies. On
                                                            top of the virtual studies a practical
                                                            training among Senior Citizens is
                                                            included.
The IDEAL HOME

• Second Life is an online virtual world in Internet where
  users can socialize, connect and create using free voice and
  text chat
• Interaction with each other happens through avatars, a
  digital ‘person’, that a student can create and customize.
• Aim is provide elderly people’s home and environment as
  unimpeded and safe as possible
The EXERCISE PATH in IDEAL HOME
The IDEAL HOME IN SECOND LIFE

• Learning material for elderly care studies
• Information and networking forum for the companies and associations
• Updating education environment to social and health care professionals

• Pilot is ongoing, at the moment our students are practising and app. 400
  senior citizens involved
The BUILDING in IDEAL HOME




Building includes information about security, accessibility, domestic lighting...
Companies and associations are using this building as an exhibition area, today
28 companies and 13 associations present their products in the Ideal home
LEARNING MATERIAL in IDEAL HOME

• Exercises, for example:
   –   Life stories
   –   Ethical issues
   –   Older people´s ability to function
   –   Different appliances
   –   Social and health care services
   –   Nutrition
   –   Medication
• Multiprofessional learning environment
   – Practical nurses, nurses, midwifes, public health nurses, social workers etc.
VIVA GAME as part of HIMA project
• Virtual home visits - > different home environments
   – Three different clients
   – Three different life stories
   – > Students can practice there e.g. How to behave at
      client´s home, Interaction skills, Home
      modifications, Medication, for instance
VIVA GAME: clients




Iltaleena, 77- years old woman, who has memory disease. She is living with her husband.

Viljo, 67 years old single man. He has problems with his circulation.

Viivi, 63 years old woman, who has problems with alcohol. She is living alone.

Memory disease, circulation problems and alcohol problems are very common within older people.
VIVA- GAME – Iltaleena`s home




This is Iltaleena´s home outside. Before student can start playing the game they
must notice a task: they must sweep snow off from the outdoor stairs. After that it is
possible to go inside and continue playing.
Iltaleena`s home inside




During practice period students meet real older people. (senior citizen`s home or other places
having a laptop with her/him). They play together Viva-game
Collaboration with Different Enterpises

Ideal home - enterprises     Ideal home – private health
                             care providers
Collaboration with others

Ideal home – voluntary associations, parishes

                                       The Association of Finnish Pensioners
                                       The Finnish Parkinson Association
                                       Finnish Rheumatism Association
                                       Carers Association
                                       The Alzheimer Society of Finland
                                       (in local level)
                                       Local Cancer Association
                                       The Association for Stroke Patients
                                       Orthodox Church
eHealth Programme
International Council of Nurses
Leading thought
   If we cannot name it,
   we cannot control it,
          finance it,
         research it,
            teach it
or put it into public policy.
     (Clark & Lang 1992)




                                64
eHealth Strategic Advisory Group at the ICN, Oct 2012, Geneva




Chair prof Nicholas Hardiker
ICN eHealth programme

• Transforming nursing through the visionary application of
  information and communication technology
• Over 20 years of making
• Announced at the ICN conference in Malta, 2011




             ICN – Advansing Nursing and Health Worldwide
ICN eHealth Programme Goals

• Transforming nursing through the visionary application of
  information and communication technology
• To be recognised as an authority on eHealth (professional)
• To be positioned centrally in the eHealth community
  (business)
       http://www.icn.ch/pillarsprograms/ehealth




             ICN – Advansing Nursing and Health Worldwide
Why ICN eHealth?

• ICN informs, supports and advocates for nursing and its
  members
• Worldwide proliferation of ICT
• ICT in health care provides new opportunities, not least equity
  and improved access
• eHealth threads through ICN processes and products




             ICN – Advansing Nursing and Health Worldwide
International Classification for Nursing Practice (ICNP®)

• ICN has supported ICNP® since 1989
• A standardised terminology used to represent nursing
  diagnoses, interventions and outcomes
• Available in 15 languages
• A formal infrastructure that facilitates cross-mapping and allows
  output in multiple formats
• A related classification in the WHO Family of International
  Classifications
• Harmonisation agreement in place with IHTSDO* (SNOMED-CT)
• Collaborative agreements with other nursing terminologies

* International Health Terminology Standards Development Organisation
ICN Accredited Centres for ICNP® Research & Development
•   Australia – Canberra
      – ICNP® and evidence-based practice
•   Australia – Flinders
      – ICNP® and disaster nursing
•   Brazil
      – Development and use of ICNP®
•   Chile
      – ICNP® and family nursing
•   German-speaking countries
      – 3 NNAs and 3 national user groups – Translation - Development and use of ICNP®
•   Iran
      – Translation - Development and use of ICNP®
•   Korea
      – Translation - Development and use of ICNP®
•   Poland
      – Translation - Development and use of ICNP®
•   Portugal
      – Improve quality of care through Nursing Information Systems and ICNP®
•   USA
      – ICNP® and minimum data sets
..Connecting nurses..
• A forum for expert healthcare professionals from around the
  world to share their ideas, advice and innovations
• Learning from each others
• A contest that highlights nursing innovations and helps to put
  them into practice


                              http://www.information-shareapy.com/
FUTURE…Learning is changing..
   Challenging education
Today --- Fast Forward 25-30 Years…

• Right care - right patient - right medication - right time…right
  documented (literate)


-------------------- ICT/eHealth --------------------

• “Anyone can now learn anything from anyone at any time.”
  (also illiterate)
Education 2022: Improve ICT skills of users (citizens,
         patients, health professionals)

1. Learner-Driven – > patient driven –> community driven
2. Openly Accessible
3. Personalized
4. Social (MOOC = Massive open online course )
5. Ubiquitous
6. Holistic
7. Teaching Redefined -> nurse counselling, teaching methods
8. Policy Redefined
9. Industry Engaged
10. Achievement Redefined

Source: Lecture Education 2022: A 360 Degree View Ten predictions of 2022
by Curtis J. Bonk, Professor, Indiana University,
http://trainingshare.com/pdfs/I_am_Not_content_Deakin.pdf
We-all-learn: Ten Forces that Opened the Learning World
                      eHealth era

 1.     Web Searching in the World of e-Books
 2.     eLearning and Blended Learning
 3.     Availability of Open Source and Free Software
 4.     Leveraged Resources and OpenCourseWare
 5.     Learning Object Repositories and Portals
 6.     Learner Participation in Open Info Communities
 7.     Electronic Collaboration and Interaction
 8.     Alternate Reality Learning (e.g., MMOG*, Second Life)
 9.     Real-Time Mobility and Portability (e.g., iPhone)
 10.    Networks of Personalized Learning (e.g., Blogs)

 * MMOG = massively multiplayer online game


 Source: Lecture Education 2022: A 360 Degree View Ten predictions of 2022
 by Curtis J. Bonk, Professor, Indiana University, http://trainingshare.com/pdfs/I_am_Not_content_Deakin.pdf
Issues Timeline….

                                                                     How to
                       Can you trust                                 handle
Can we trust                                     Can you            non-visit
                     health information
     the                                           trust              care?
                      on the Internet?
  Internet?                                      personal
                                                  health
                                                 records?




                1998                1999                    2000
   How to handle              Should patients
    patients with                                                      How to say
                              see their health
   Internet health                                                  “I don’t Know”?
                                information?
    information?               Lab Reports?
                                                                      C. P Waegemann’s
                                                             presentation 2008 in Stakes
First snow came yesterday
Thank you!

Email: pirkko.kouri@savonia.fi

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Health Informatics Penetrating Nurse Education

  • 1. Health Informatics Penetrating Nurse Education – An examination of the Aims Overall Health Informatics Education Through Planning, Implementation, Evaluation and Administration of Information Resources in Health Sector PIRKKO KOURI PhD, PHN, RN Principal Lecturer in Healthcare Technology, Savonia University of Applied Sciences, Finland Member of eHealth Strategic Group at the ICN Member of ICN Telenursing Advisory Board Member of IMIA-NI Education working group Secretary of Finnish Society of Telemedicine and eHealth Board CONFERENCE : HINZ, Health Informatics into Clinical Practice TIME: November 7th – 9th 2012, PLACE : Energy Events Centre, Rotorua, NZ
  • 2. Contents • Concepts around Health Informatics and e-Health • eHealth phase – brief national viewpoint from Finland • Health Informatics Education – Standarised nursing language – ICT – eHealth - Educational change – Three examples of HI-related education projects • ICN eHealth programme • Learning today and future
  • 4. Health Informatics 1/2 • Health Informatics is a scientific field • e-Health is a domain of practice • Both are about the use of information and information -and communication technologies for improved healthcare services and thus indirectly for better health
  • 5. Health Informatics 2/2 • Health Informatics is a scientific field – E.g., ‘mixture’ of technology, particularly artificial intelligence, computer science, and informational science relates to the health care field. -> field of study is applied to nursing, clinical care, public health, and biomedical research, for instance Jobs in Health Informatics field: • Nursing information officer • Chief information officer • Medical informatics specialist/Health informatics specialist • Certified health information specialist • Informatics consultant • Information systems manager • Clinical informaticist • Project manager in health information • Healthcare administrator • Medical and health services manager
  • 6. WHO: eHealth • eHealth is the use of information and communication technologies (ICT) for health. • Examples include treating patients, conducting research, educating the health workforce, tracking diseases and monitoring public health. – EPR, Telehealth and telecare, Decision making support systems and online knowledge sources, Web-based patient information and PHRs, Social networking groups, etc… http://www.who.int/topics/ehealth/en/
  • 7. Public Health and ICT Policy - European Union Telehealth was first….eHealth, the integration of telehealth technologies with the Internet.. eHealth means 1. the use of modern information and communication technologies (ICT) in support of health and health-related fields, and 2. to meet needs of citizens, patients, healthcare professionals, healthcare providers as well as policy makers. 3. eHealth covers the interaction between citizens/patients and health-service providers, institution-to-institution transmission of data, or peer-to-peer communication between citizens/patients and/or health professionals.
  • 8. Telehealth/telemedicine applications in use • Teleconsultation (emergency transportation) • Telediagnosis • Telemonitoring • Telelaboratory services • Videoconferences (telepsychiatry, teleophtalmology, teledermatology)
  • 9. Health care education - Telecommunication • (Tele)phoning • Videoconferencing • Using Simulation laboratories • Social media, Moodle, Adobe connect pro, Skype, SL
  • 10. eHealth use by GPs • Storage of administrative patient data • Storage of medical patient data • Use of a computer during consultation • Use of a Decision Support System • Transfer of administrative patient data to reimburses or other carers • Transfer of lab results from the laboratory • Transfer of medical patient data to other carers • e-Prescribing Source: empirica, Pilot on eHealth Indicators, 2007.
  • 12. Facts about Finland • Population 5 400 000 • People under 15 years constitute about 18 % of the total population • People over 65 years some 15 %. The population is aging. • Life expectancy was 83.2 years for women and 76,7 years for men in 2010. • Home of Nokia, Linux and Santa Claus • The proportional ratio of mobile phones and internet connections is very high
  • 13. Finnish Telehealth/eHealth policy development • 1996: Strategy for Utilising Information and Communication Technology in the field of Social Welfare and Healthcare (citizen-centred, seamless service-chain, horizontal integration of social and health services) • 1998: Update of the strategy, placing emphasis on several issues, e.g. digital patients records, nationwide interoperability or privacy protection • 2002: Decision-in-Principle by the Council of State for the introduction of nationwide patient records • 2007, and 2009: “eHealth Roadmap for Finland” is published by the Ministry of Social Affairs and Health eHealth strategy 2010
  • 14. Legal acts - Telehealth/eHealth development 1999 Personal Data Act 2000 Act on Experiments with Seamless Service Chains in Social Welfare and Care Services 2001 Decree on the Storing of Patient Data 2007 Regulation on the Use of Electronic Social and Healthcare Client and Patient Information from, also called the “Client Data Act” 2007 Legislation on the Use of ePrescription 2011 1st of May New Health Care Act
  • 15. Finnish eHealth development • Nationwide archive system (KanTa), connected to e- prescribing and personal health records (on process – pilots) – Within the KanTa the internet-based eView service for citizens is being developed. • Early political commitment to e-health issues, making it well-prepared for e-health products and services.
  • 16. Data stored in the national eArchive: First phase - Administrative/ demographics - Electronic medication record - GP record/ summary - Medical record - Referral and discharge letters - Laboratory results Challenges: in the areas of interoperability and the decentralisation of the healthcare system. - Radiology reports - Summary of nursing information - Emergency care data - Log information Next steps - Radiology, endoscopy etc images - Medical statements - Dental healthcare - Biosignals PKo 2012
  • 17. Nursing documentation – an integral part of development
  • 18. Nursing Information Reference Model L a ye r 5 S tru c tu re in te rn a tio n a l N M D S c h a ra c te ris tic s : L a ye r 4 : s e rv ic e ite m s NMDS: e n v iro n m e n t n a tio n a l P o lic y d e c isio n s c o n te xt p u rp o s e s L a ye r 3 : U s e o f N u rs in g M in im u m D a ta S e t N M D S o n In s titu tio n a l le v e l M anagem ent d e c is io n s U n ifie d L a ye r 2 : d o c u m e n ta tio n o f: n u rs in g N u rs in g d ia g n o se s te rm in o lo g y N u rs in g in te rv e n tio n s fo r c o m p a ra b le O u tc o m e s o f n u rs in g c a re d a ta : IC N P ® L a ye r 1 : F a c ts : C lin ic a l d e cisio n s - D e m o g ra p h ic a l d a ta - O b s e rv a tio n s : s ig n s & s ym p to m s - A e tio lo g y: fa c ts c a u s a l re la tio n s / d a ta o th e r d is cip lin e s e tc . Epping & Goossen 1997
  • 19. The Use Of Nursing Data In Patient Care Management Turku University Hospital /Orthopedics
  • 20. Use of structured nursing data MULTIDISCIPLINARY INFORMATION RETRIEVAL SUMMARIES INFORMATION ABOUT SYSTEMATIC DOCUMENTATION HEALTH STATUS AND PROGRESS OF NURSING CARE OF NURSING CARE NURSING STATISTICS Nurses care 80% for the patients AND REPORTS By David Benton CEO in ICN eARCHIEVE
  • 21. Moving more toward communities --- personalised care --- eHealth
  • 22. Tools for Citizens – challenge for Nurses Mobile phone uHealth Digi-TV tools … or using printers Computer/PC Writing notes Tarja Meristö 25.3.2010
  • 23. How to linkages Consumers/Citizens and Healthcare Personnel?
  • 24. People/community-centred approach in health care • Legislation supports • Increase of patient/client/consumer/community independence • At the same time, patients themselves create, access, process and exchange information about their health situation
  • 25. 25 Humberto Muquingue, UEM/Moz, presentation 2012
  • 26. Using health information to • Promote healthy living (personal, community) • Empower individuals and community about e.g. drugs • Provide resources for the health of the people • Enlighten patients on self-care • Educate on diseases and conditions • Make decision regarding products and services • Keep health care professionals updated about client’s condition Source: Retha de la Harpe, CPUT/SA, presentation 2012
  • 27. Health information ICN eHealth programme Patients
  • 28. Future Citizen participating in his/her health care path • Self care & Following – at home • Result documentation • Sending/receiving results e.g portable monitoring systems/ on-line feedback • eView • (Patient) health records • Laboratory results • Appointments - online booking • Information share - reporting • Q/A • Health history forms • Electronic interviews • Locating services • Controlling/Managing payment orders • Information search, health information networks and health literacy Slide by Pekka Muukkonen 25.3.2010
  • 29. Health Informatics – Three Educational Projects
  • 30. INDEHELA-ICI curriculum development briefly Pirkko Kouri, senior advisor www.uef.fi/indehela/ici
  • 31. Summary • the INDEHELA-ICI (Institutional Collaboration Instrument for Informatics Development for Health in Africa) project, is funded by the Finnish Ministry for Foreign Affairs (MFA) within the new Higher Education Institutions Institutional Collaboration Instrument (HEI ICI) programme. • The project focuses on developing the capacities of three African HEIs in HI and e-health education.
  • 32. Partners The African partners: • Obafemi Awolowo University (OAU), Department of Computer Science and Engineering (CScE), Ile-Ife, Nigeria • Eduardo Mondlane University (UEM), Department of Mathematics and Informatics (DMI), Maputo, Mozambique • Cape Peninsula University of Technology (CPUT), IT Department (ITD), Cape Town, South Africa The Finnish partners: • University of Eastern Finland (UEF), School of Computing (coordinator) and Department of Social and Health Management, Kuopio, Finland • Savonia University of Applied Sciences, Unit of Health Care, Kuopio, Finland
  • 33. Objectives The three specific objective are: • Staff development; The core groups of 6-10 junior and 3-5 senior staff • Educational capacity development; Each African has the curriculum and a timed plan for implementing its Masters and/or certificate programme • Administrative capacity development
  • 34. Basis of Curriculum work – widely accepted model Recommendations of the International Medical Informatics Association (IMIA) on Education in Biomedical and Health Informatics. Methods in Inf Med 2. by Mantas, J., Ammenwerth, E. Demiris, G., Hasman, A., Haux, R., Hersh, W., Hovenga, E. Lun, K.C., Marin, H., Martin-Sanchez, F. and Wrigth, G. 2010. Source: http://www.schattauer.de/en/magazine/subject-areas/journals- a-z/methods/contents/archive/issue/1053/manuscript/12538.html
  • 35.
  • 36. Sub-disciplines within HI Dimension of IT History, Tech. Info. Software Comp. Comp. Math & Adapted from: Saranto K, Korpela M, eds. Tietotekniikka ja philosophy assessm Systems Eng. Eng. Science physics tiedonhallinta sosiaali- ja terveydenhuollossa, WSOY 1999 ent Dimension of wellness services Health Paradigm of Paradigm of Paradigm of promotion organisational Engineering Natural Self-help by and work Sciences citizens sciences Healthcare delivery system Healthcare Health IS management Social services & sciences Nursing work Nursing & science Informatics Clinical medicine Medical Informatics Biomedical research Other 6 Feb 2012 biosciences Mikko Korpela 36
  • 37. Information systems for healthcare delivery Information system for inter-organizational Information system for Korpela et al., HELINA’2003: Preconditions for sustainable … networking in citizen-to-healthcare healthcare = ”IOHIS” linkages = ”eHealth” H e a lth c e n tre s T e a c h in g h o s p ita l G e n e ra l h o s p ita l M a na ge me nt M a na ge me nt M a na ge me nt Contr ol, C lin ic s , c oor dination, Inf or mation r es our c es s p e c ia ltie s H e a lth S u p p o rt H e a lth H e a lth C a re re co rd s C a re re co rd s C a re C itiz e n s , re co rd s se rvi ce s p ro vi sio n p ro vi sio n p ro vi sio n c o m m u n itie s Ser v ic es Ser v ic es Health s er v ic es Inf or mation Data Needs Needs Health needs S o c ia l s e rv ic e s Information system for clinical healthcare Information system for delivery = CIS regional integration of P riv a te c lin ic s e tc . L e g e n d: healthcare and social For mal or ganiz ation services = ”RHSIS” N G O s , tra d it io n a l Ac tiv ity h e a le rs , e tc . Need/s er v ic e r elations hip
  • 38. Information systems for healthcare management N a tio n a l h e a lth a d m in is tra t io n Information system for district Information system S ta te / p ro v in c e health management = DHMIS Contr ol, Korpela et al., HELINA’2003: Preconditions for sustainable … c oor dination, h e a lth a d m in is t ra tio n L o c a l g o v e rn m e n t for national Inf or mation r es our c es D is tric t h e a lth Contr ol, healthcare Inf or mation c oor dination, r es our c es a d m in is tra t io n management = Contr ol, c oor dinatio n, NHMIS Inf or mation r es our c es H e a lth c e n tre s T e a c h in g h o s p ita l G e n e ra l h o s p ita l M a na ge me nt M a na ge me nt M a na ge me nt Contr ol, C lin ic s , c oor dination, Inf or mation r es our c es s p e c ia ltie s H e a lth S u p p o rt H e a lth H e a lth C a re re co rd s C a re re co rd s C a re C itiz e n s , re co rd s se rvi ce s p ro vi sio n p ro vi sio n p ro vi sio n c o m m u n itie s Ser v ic es Ser v ic es Health s er v ic es Inf or mation Data Needs Needs Health needs S o c ia l s e rv ic e s Information system for healthcare facility management = ”HFMIS” P riv a te c lin ic s e tc . L e g e n d: For mal or ganiz ation N G O s , tra d it io n a l Ac tiv ity h e a le rs , e tc . Need/s er v ic e r elations hip
  • 39. FUNDAMENTALS OF HEALTH INFORMATICS EDUCATION developed during INDEHELA-ICI Workshop 3, 6-10 Feb 2011, AOU, Ile Ife, Nigeria 1. Basic terms and concepts in Health Informatics 2. Health care systems 3. Information recording in healthcare 4. Using information for healthcare professional 5. Using Health Information for patients and communities 6. Information systems in healthcare 7. Using information technologies in Healthcare 8. Socio-technical issues in healthcare 9. Integration of service, work and information flows in practice 10. Legal and ethical issues 11. Principles of project management
  • 40. Basic terms and concepts in Health Informatics 2/2 Learning outcomes (tentative): At the end the learner should be able to: 1.1 Explain the difference between data, information and knowledge, 1.2 Describe the manifestation of health informatics as a discipline and e-health as a practice. 1.3 Describe health informatics related concepts in relation to health informatics and e-health Assessment (tentative)
  • 41. Learning methods Independent learning Home work Identifying own learning needs Learning activities Independent practice eLearning Interviewing Problem solving Evaluation of Reading Acquiring and evaluating learning Observing Group work knowledge Reflecting Study groups Writing Inde Learning Face-to-face Group works and sessions Practice periods discussions Simulations Skill tests Study visits Exams Evaluation –giving and receiving Face-to-face learning 41
  • 43. Sexual Health Centre ‘Ayvot’ project Project funded by European Social Fund
  • 44. Partners Finnish On-line University of Applied Sciences (coordinator), Hiv support centre, Sexpo Foundation, Helsinki Deaconess Institute, Lahti University of Applied Sciences (LAMK), Jyväskylä University of Applied Sciences (JAMK), Centria University of Applied Sciences, Turku University of Applied Sciences, Häme University of Applied Sciences (HAMK) and Laurea University of Applied Sciences.
  • 45. The project creates • Aims of the learning environment: – offer modern tools for interaction between the teachers and the learners, especially youngsters – enhance learning – increase motivation for information acquisition
  • 46. Sexual health centre •Open and authentic learning environment for sexual health : Seksuaaliterveysasema.fi •Sexual health centre can be used in –education for social services and health care –further education –independent information acquisition –teacher education, when applicable •The learning environment acknowledges the vast scope of sexual health, diversity and the course of a person’s life
  • 47. Image 1. Front page of the sexual health centre. At this point the contents are only in Finnish.
  • 48. Contents of the sexual health centre The topics include: –safe sex and sexually transmitted disease –sexual rights –relationships –sexual violence –sexual dysfunction –safety on-line Learning at the centre is made more interesting by e.g.: – videos – discussions – authentic customer cases
  • 49. Travelling & Sexual Health Image 2. Course at the sexual health centre. The course contents will be published in early 2013.
  • 51. Project Whole Name Funding Objectives A Virtual ideal home for 2010-2013 To renew the teaching and learning HIMA Senior Citizens as a learning processes and methods with (Finnish and development regard to the care of old people slang for the environment and gerontological teaching by word Home) developing a virtual ideal home for Senior Citizens in the Second Life virtual world. To develop a learning game for theoretical studies. On top of the virtual studies a practical training among Senior Citizens is included.
  • 52. The IDEAL HOME • Second Life is an online virtual world in Internet where users can socialize, connect and create using free voice and text chat • Interaction with each other happens through avatars, a digital ‘person’, that a student can create and customize. • Aim is provide elderly people’s home and environment as unimpeded and safe as possible
  • 53. The EXERCISE PATH in IDEAL HOME
  • 54. The IDEAL HOME IN SECOND LIFE • Learning material for elderly care studies • Information and networking forum for the companies and associations • Updating education environment to social and health care professionals • Pilot is ongoing, at the moment our students are practising and app. 400 senior citizens involved
  • 55. The BUILDING in IDEAL HOME Building includes information about security, accessibility, domestic lighting... Companies and associations are using this building as an exhibition area, today 28 companies and 13 associations present their products in the Ideal home
  • 56. LEARNING MATERIAL in IDEAL HOME • Exercises, for example: – Life stories – Ethical issues – Older people´s ability to function – Different appliances – Social and health care services – Nutrition – Medication • Multiprofessional learning environment – Practical nurses, nurses, midwifes, public health nurses, social workers etc.
  • 57. VIVA GAME as part of HIMA project • Virtual home visits - > different home environments – Three different clients – Three different life stories – > Students can practice there e.g. How to behave at client´s home, Interaction skills, Home modifications, Medication, for instance
  • 58. VIVA GAME: clients Iltaleena, 77- years old woman, who has memory disease. She is living with her husband. Viljo, 67 years old single man. He has problems with his circulation. Viivi, 63 years old woman, who has problems with alcohol. She is living alone. Memory disease, circulation problems and alcohol problems are very common within older people.
  • 59. VIVA- GAME – Iltaleena`s home This is Iltaleena´s home outside. Before student can start playing the game they must notice a task: they must sweep snow off from the outdoor stairs. After that it is possible to go inside and continue playing.
  • 60. Iltaleena`s home inside During practice period students meet real older people. (senior citizen`s home or other places having a laptop with her/him). They play together Viva-game
  • 61. Collaboration with Different Enterpises Ideal home - enterprises Ideal home – private health care providers
  • 62. Collaboration with others Ideal home – voluntary associations, parishes The Association of Finnish Pensioners The Finnish Parkinson Association Finnish Rheumatism Association Carers Association The Alzheimer Society of Finland (in local level) Local Cancer Association The Association for Stroke Patients Orthodox Church
  • 64. Leading thought If we cannot name it, we cannot control it, finance it, research it, teach it or put it into public policy. (Clark & Lang 1992) 64
  • 65. eHealth Strategic Advisory Group at the ICN, Oct 2012, Geneva Chair prof Nicholas Hardiker
  • 66. ICN eHealth programme • Transforming nursing through the visionary application of information and communication technology • Over 20 years of making • Announced at the ICN conference in Malta, 2011 ICN – Advansing Nursing and Health Worldwide
  • 67. ICN eHealth Programme Goals • Transforming nursing through the visionary application of information and communication technology • To be recognised as an authority on eHealth (professional) • To be positioned centrally in the eHealth community (business) http://www.icn.ch/pillarsprograms/ehealth ICN – Advansing Nursing and Health Worldwide
  • 68. Why ICN eHealth? • ICN informs, supports and advocates for nursing and its members • Worldwide proliferation of ICT • ICT in health care provides new opportunities, not least equity and improved access • eHealth threads through ICN processes and products ICN – Advansing Nursing and Health Worldwide
  • 69. International Classification for Nursing Practice (ICNP®) • ICN has supported ICNP® since 1989 • A standardised terminology used to represent nursing diagnoses, interventions and outcomes • Available in 15 languages • A formal infrastructure that facilitates cross-mapping and allows output in multiple formats • A related classification in the WHO Family of International Classifications • Harmonisation agreement in place with IHTSDO* (SNOMED-CT) • Collaborative agreements with other nursing terminologies * International Health Terminology Standards Development Organisation
  • 70. ICN Accredited Centres for ICNP® Research & Development • Australia – Canberra – ICNP® and evidence-based practice • Australia – Flinders – ICNP® and disaster nursing • Brazil – Development and use of ICNP® • Chile – ICNP® and family nursing • German-speaking countries – 3 NNAs and 3 national user groups – Translation - Development and use of ICNP® • Iran – Translation - Development and use of ICNP® • Korea – Translation - Development and use of ICNP® • Poland – Translation - Development and use of ICNP® • Portugal – Improve quality of care through Nursing Information Systems and ICNP® • USA – ICNP® and minimum data sets
  • 71. ..Connecting nurses.. • A forum for expert healthcare professionals from around the world to share their ideas, advice and innovations • Learning from each others • A contest that highlights nursing innovations and helps to put them into practice http://www.information-shareapy.com/
  • 72. FUTURE…Learning is changing.. Challenging education
  • 73. Today --- Fast Forward 25-30 Years… • Right care - right patient - right medication - right time…right documented (literate) -------------------- ICT/eHealth -------------------- • “Anyone can now learn anything from anyone at any time.” (also illiterate)
  • 74. Education 2022: Improve ICT skills of users (citizens, patients, health professionals) 1. Learner-Driven – > patient driven –> community driven 2. Openly Accessible 3. Personalized 4. Social (MOOC = Massive open online course ) 5. Ubiquitous 6. Holistic 7. Teaching Redefined -> nurse counselling, teaching methods 8. Policy Redefined 9. Industry Engaged 10. Achievement Redefined Source: Lecture Education 2022: A 360 Degree View Ten predictions of 2022 by Curtis J. Bonk, Professor, Indiana University, http://trainingshare.com/pdfs/I_am_Not_content_Deakin.pdf
  • 75. We-all-learn: Ten Forces that Opened the Learning World  eHealth era 1. Web Searching in the World of e-Books 2. eLearning and Blended Learning 3. Availability of Open Source and Free Software 4. Leveraged Resources and OpenCourseWare 5. Learning Object Repositories and Portals 6. Learner Participation in Open Info Communities 7. Electronic Collaboration and Interaction 8. Alternate Reality Learning (e.g., MMOG*, Second Life) 9. Real-Time Mobility and Portability (e.g., iPhone) 10. Networks of Personalized Learning (e.g., Blogs) * MMOG = massively multiplayer online game Source: Lecture Education 2022: A 360 Degree View Ten predictions of 2022 by Curtis J. Bonk, Professor, Indiana University, http://trainingshare.com/pdfs/I_am_Not_content_Deakin.pdf
  • 76. Issues Timeline…. How to Can you trust handle Can we trust Can you non-visit health information the trust care? on the Internet? Internet? personal health records? 1998 1999 2000 How to handle Should patients patients with How to say see their health Internet health “I don’t Know”? information? information? Lab Reports? C. P Waegemann’s presentation 2008 in Stakes
  • 77. First snow came yesterday