The presentation discusses about the electronic government challenges and opportunities in the context of Afghanistan. It is partially based on literature review and partly based on the qualitative and quantitative analysis. The presentation concludes with the set of recommendation to the government of Afghanistan.
2. Agenda What is eGovernmnet Channels of Online Service Delivery Why eGovernment Few eGovernment projects example eGovernment in the context of Afghanistan eGovernment opportunities eGovernment challenges Recommendations
3. What is eGovernmnet eGovernment refers to the use of ICT (such as WWW, Internet and mobile technology) by government agencies and departments to deliver public services[1,2].
10. ePassport The ePassport initiated by UKBA IPS was planned to cost £80-£100 Million, now the final bill is suppose to cost £365m - more than four times the initial quote [1].
11. NHS National Programme for IT(NPfIT) The largest civil project in the world Modernising public health in UK Total cost more than £12billion Recently scraped
12. UK Government main Portal UK Government main web portal. One stop shop for all citizens and businesses[1] More than 800 online services
14. Why Afghanistan In 2008, the Government of Afghanistan with the support of the International Community initiated eGovernmnet initiative. As eGovernmnet projects has a reputation of failures, which means there are chance the project undertaken by Afghan government are likely to be challenged The failure will have severe effect on country like Afghanistan 70% GDP supported by International communities [1]
[1]Monga, A. (2008) 'E-government in India: Opportunities and challenges', Journal of Administration and Governance, 3 (2), pp. 52-61. [2] Pascual, P. J. (2003) e-Government. UNDP-APDIP. Available from http://www.apdip.net/publications/iespprimers/eprimer-egov.pdf. (Accessed 6-25-2011)
[1]Monga, A. (2008) 'E-government in India: Opportunities and challenges', Journal of Administration and Governance, 3 (2), pp. 52-61. [2] Pascual, P. J. (2003) e-Government. UNDP-APDIP. Available from http://www.apdip.net/publications/iespprimers/eprimer-egov.pdf. (Accessed 6-25-2011)
The delivery of online service enable government to make the public services more transparent and flexible, thus reducing corruption and officials discretion. In addition, online services are always on ( 24 hours a day, 7 days a week), and the public service can be offered through multi-channels ( TV, Mobile and Internet). A good example is UK government main portal www.Direct.gov.uk
1. 3. Heeks, R. 2003, Most e-government-for-development projects fail: how can risks be reduced? Institute for Development Policy and Management, University of Manchester Manchester.
[1]. http://uk.news.yahoo.com/passport-agency-project-costs-quadruple-045513768.htmlIPS: Identity and passport servicesUKBA: UK Border AgencyPoor assessment, immaturity of the technology, strict deadline and development of infrastructure which was out of the project scope
[1]. http://www.bbc.co.uk/news/uk-15014288[2]http://www.cartoonstock.com/newscartoons/directory/n/npfit.aspThe reason was top down approach , over ambitious, few vendor approached and excluding small business,
Ministry of Finance. External assistance to Afghanistan at a glance (2002-2010) / Ministry of Finance, Islamic Republic of Afghanistan. Available from http://www.budgetmof.gov.af/units/Aid_Coord_Effictiveness/ACU_Resources/AID2010/External%20Assistance%20to%20Afghanistan%20at%20a%20Glance%20-%202002-2010.pdf
The data is based on the citizens survey, a part of our research methodology. The survey results indicate the almost all citizens are dissatisfied from the delivery of public service.