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Advanced
Social Media &
Tech Trends
                  Erica Campbell
              Director of Social Media
              Dominion Homes Media
                  @ericacampbell
               @HamptonRoadsAMA
                     #HRAMA
Agenda
•   Social Media Landscape
•   Social Signals
•   Facebook
•   Photo Sharing
•   Video
•   Blogging/Microblogging
•   Google+
•   Mobile
SOCIAL MEDIA
LANDSCAPE
52 percent of a brand‟s reputation can be
 attributed to how social it is online, according
 to global executives in a recent study.
Source: Weber Shandwick &
Forbes Insights 2011                      Flickr: Creative Commons Mavis
On Average, Facebook
  fans spend an extra
  $72 on products & are
  41% more likely to
  recommend products
  vs. non-fans.




Source: Knowledge Networks   Flickr: Creative Commons Owenbrown
The mobile PC category is poised to
soar from 347 million units in 2012 to
more than 809 million by 2017                  Touch Computing

Photo: agbeat.com, Source: NPD DisplaySearch
More than 955
                                                                       million monthly
                                                                       active users &
                                                                       more than 543
                                                                       million mobile
                                                                       monthly active
                                                                       users as of June
                                                                       20, 2012.

Source: Facebook, Photo: http://articles.timesofindia.indiatimes.com
Social Media Is Becoming More Influential At Each
Phase Of The Connected World
Source: 1 digimind.com, 2 reviewpro.com, 3 beesocial.com
Consumers are Engaged in
Social Commerce on Facebook



                               Facebook Users in US
                                     1 Billion

                                  Shared Product
                                 35 Million (1 out of 4)
                          25%

                              Asked for Recommendation
                              19% 26 Million (1 out of 5)

                                16%
                                 Driven to Purchase
                                  22 Million (1 out of 6)

                                  Source: Social Commerce IQ
Two Giant Sources of Traffic
Changing How
Consumers Consume Information
Product Development               Marketing          Online Presence
                          • Lead Generation
 • Feedback               • Message Reach        • Ratings & Reviews
 • Early Warning          • Brand Reputation     • Communities
 • New Product Ideation   • Rich Media           • Customer Stories
                          • Influence


        Sales                 Customer Service          HR/Legal

• Leads & Referrals       • Listening            • Recruitment
• Collaboration           • Retention            • Overall Counsel
• Thought Leadership      • Outreach




A tool to be leveraged
across the fabric of the
company: different
functions, uses and values                          Organization
SOCIAL SIGNALS
2009
2011
2012
POEM

Source: http://www.onetoomanymornings.co.uk
Social media signals show an   Google Search
extremely high correlation &
                               Ranking Factors
associate with good rankings
in Google.
•   Followers/Likes/Check-ins/Google+/Shares
•   Mentions
•   Frequency
•   Topic/Relevancy
•   Reputation/Authority/Influence             Social Signal
•   Engagement (Klout)                         Ranking Factors
•   Length of time online
• Increases sharing & site traffic
• Boots visitor engagement
• Gives user a personal
  experience




            Share/Follow Icons
Reviews & Ratings
Google Author Tag &
Google+ Circles
Social Extensions (Connect
Google+ to Ad Words)
Social Signals
• Optimize all of your social profiles
• Google is indexing Facebook comments so use the
  Facebook Comment Plug-In to power your blog
  comments
• Google Authorship Tool to ad value, personality &
  increase CTR
• Automate minimally
• Associate with people that will share your message
• Have a keyword focus (without stuffing)

                                      Social Signals Tips
FACEBOOK
Capture Your Brand in
Your Cover Photo
Capture Your Brand in
Your Cover Photo
Brand the Apps
Brand the Apps
Use Milestones for
Storytelling
Fan Acquisition
‘Like’ Contest
Visually Compelling
Posts Win
Fill-in-the-blank posts
generate about 90%
more engagement
than the average post.




    Fill-In-The-Blank Posts

                        Source: Facebook
Posts that end
                   with a question
                   have a 15% higher
                   engagement rate.




                         Questions

Source: Facebook
‘Pin’ a Post
Star Stories
Brands can feature a
promotion on their
page, allow users to
claim it and have the
coupon sent directly to
the user‟s email or
mobile device.


                          Offer Post
Facebook Chat
Facebook Advertising
                           System

Source: BlitzMetrics.com
Page Post Story (Your „Likes‟) &
         Page Likes                Page Post Like (Friends of fans who have
    (Friends of your fans)                     liked your posts)




Amplify your organic content and            Sponsored Story Ads
positive fan behavior.
                                                                  Source: BlitzMetrics.com
Click-through rates are in the
range of 3%-10% and CPC is
between 1 cent and 10 cents.



                                 Sponsored Results

                                             Source: BlitzMetrics.com
Social Gestures/
Frictionless Sharing
Facebook Connect
Facebook
• Facebook Insights
• Facebook Offers
• Optimize your profile
• Facebook advertising
• Consider Edge Rank & Open Graph factors for
  Facebook‟s algorithm
• Run contests
• Include photos


                                        Facebook Tips
PHOTO SHARING
Promote values & lifestyle, not   Pinterest Account
just products
Pin From Your Website &
Add Links in Description
Create an Event Board &
Video Library Board
Create a Hashtag
Include Prices
Comments/Tagging/Hashtags
Pinterest Facebook App
Pinterest Contest
How It Works
Rally together some of the industry‟s top
pinners and trendsetters to collaborate on
photos and pins that will be an inspiration
to your followers.

Engage Your Fans
Encourage your fans to follow your Pinning
Party board and have them repin 10 of
their favorite images to their own board
titled the same as your board. Ask them to
add a link to your Pinterest board in a
comment on your blog.




                           Pinning Party
User Insight & Competitive Intel
Instagram Account
Instagram Facebook App
Instagram Contest
Flickr Account
Post Event Eblast
Tumblr Account
Slideshare Account
Memes
INFOGRAPHICS
eBooks
Photo Sharing
• Pinterest is the fastest growing site ever
• Pinterest delivers more referral traffic than Twitter &
  Google+
• Great product shots
• Phonto app to add branding
• Submit photos, voting, caption contests
• Regular engagement with audience
• Create a Pinterest board for your blog posts
• Use hashtags
• PinAlerts, Pinreach, Pinpuff, Pinerly, Repinly
                                          Photo Sharing Tips
VIDEO
YouTube Account
Video SEO
Playlists & Annotation Players
Videos Drive Traffic
YouTube Facebook App
Video
• Keep it concise (2 min or less)
• How-To videos, testimonials, answer top questions,
  product videos
• Create playlists
• Create community
• Optimize: titles, descriptions, keywords, tags
• YouTube Analytics (demographics, audience retention,
  traffic sources, playback locations)
• Link to AdSense for monetization

                                            Video Tips
BLOGGING/
MICROBLOGGING
Twitter Party/Twitter Chat
Socially Enabled
Digital Outdoor
Linky Party
“Upcycling is the
                                     process of converting
                                      waste materials or
                                     useless products into
                                        new materials or
                                       products of better
                                       quality or a higher
                                     environmental value.”
                                          ~ Wikipedia




                                               Upcycling

Photo: http://www.alittletipsy.com
Upcycling
Blogging/Microblogging
• Blogger outreach
• Make tweet less than 120 characters for the RT
• Use hashtags
• Use @Replies
• Include URL in the first 25% of the tweet to get more RT‟s
• Bring old content back to life
• Link blogger profiles to Google+ profiles
• Wefollow.com – top tags and people
• Twellow – top Twitter users by city
• Tweriod – gives you the best times to tweet
• Pitchengine.com – create better content to share via social
  networks, search engines and mobile devices
• Bitly/Tinyurl – Shorten & track URLs
                                          Blogging/Microblogging
                                          Tips
GOOGLE+
Google+ Account
Google+ Hangout
Exclusive Content
Google+
• Social Signals are the new links. Add the +1 button to
  your site
• Create your Plus page, link to your site
• Add important people to circles
• Optimize your Circle names
• Create how-to content
• Recycle existing content
• Connect your HOA to your YouTube Account
• Tag people & other brands
• Use hashtags
                                             Google+ Tips
MOBILE
The Process of designing and
      developing websites that are able
      to react to user’s actions and
      detect the medium where the site
      is currently being watched in order
      to provide the best experience
      possible to the user in terms of      Responsive Web Design
      navigability and readability.
Photo: webdesignshock.com
There are 6 Billion
                              mobile subscribers
                              worldwide & over
                              1.2 Billion people
                              accessing the web
                              from their mobile
                              devices.




                                Facebook Mobile

Source: Digitalbuzzblog.com
Google earns
                               2.5 Billion in
                               mobile ad
                               revenue
                               annually.




                              Facebook Mobile

Source: Digitalbuzzblog.com
Mobile searches
have quadrupled
in the last year.




  Facebook Mobile

             Source: Digitalbuzzblog.com
• Users “check-in” to local
  businesses & events
• Earn badges for more check-ins   Location-Based
• Discover new places              Social Networks
• Find deals
Augmented Reality

Photo: agbeat.com
Augmented Reality
AR Virtual Experiences
Mobile
• Prepare your websites & optimize for
  search & social
• Keep mobile in mind
• Experiment with QR codes & Augmented
  Reality
• Mobile loyalty programs
• Engage consumers
• Run contests                 Mobile Recap
Integrated Campaign
Integrated Campaign
Follow Me
Q&A

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Advanced Social Media & Tech Trends Recap

Notas del editor

  1.  
  2. Paid Media: Involves purchasing media which is important and needed in key periods to drive more engagement. Owned media: Is where a brand controls the media channel like a website or social media channel. This makes you more portable. Earned Media:  "Earned media" is an old PR term that essentially meant getting your brand into free media rather than having to pay for it through advertising. However, this has really evolved to more of permanent word- of –mouth that is being created through social media. There is no money being exchanged but it isn't free. You are paying in time.
  3. Social media signals show extremely high correlation and associate with good rankings in Google. The correlation coefficient is displayed on the x-axis. Greater values along the x-axis (e.g. Facebook Shares) have a positive correlation (the more, the better) while lower values (Title Character Length) have a negative correlation. Therefore, we can say that the largest correlation occurs between Facebook Shares and the lowest between the Position of Title Keywords.
  4. A study found that Google + 1’s had a significant result of 0.41 which allows us to assume that the quantity of +1s has the strongest correlation of any of the metrics analyzed
  5. Increase sharing and site trafficBoost visitor engagementGive users a personal experience
  6. You have to start paying for content and find a way to make yourself an authority, to make a rockstar out of one of your writers, or suck it up and hire someone who already is a rockstar and get them to write for your site. In today’s Web economy, the actual writer matters for ranking and it matters for links. It comes down to great content and relationships. Just like in the offline world. With a verified email: If you have an email address on the same domain as your content, you can go to plus.google.com/authorship to verify it. Using the form on that page will add your email address to the Work section of your profile, which by default is viewable only by your circles. You can keep your email private if you wish. It will also add a public link to the domain of the email address to the Contributor to section of your profile.Without a verified email: If can’t verify an email address on the same domain (say if you’re a contributor to the Huffington Post but don’t have a Huffington Post email address) you can still link your content to your Google+. In these circumstances, you’ll want to do it from your Author page on that site. Just link to your Google+ page in the bio area and Google will be able to pick that up. You can do it directly from the content, itself, but you don’t have to. You’ll also want to add the rel=me tag.
  7. People make decisions based on the trust of their friends. Facebook has created a social layer that exposes those relationships that have always been there, between people's real friends. Because those relationships are visible, think of all these dots with lines connecting them. This created an advertising system that sits on top of that and allows you to inject your content. Now let's say your content is testimonials, specials, videos, whatever kinds of content might be interesting. Identify who your best customers are; not people who could be customers, but people who already love you. Amplify what you already have that's great. That's what Facebook is; it's a word of mouth amplifier.
  8. Amplify your organic content and positive fan behavior via Sponsored Stories. Beating Google 3:1, highly relevant content and you enlists friend’s recommendations.
  9. Rolled out in August
  10. Create a pinboard that features the bestphotos and video footage of the annualevent you host to help you generate buzzand promote the next one. You can create a “Behind TheScenes” board that features a lot of picturesfrom events that we have hosted.
  11. For its 2013 catalog teaser, IKEA has unveiled that they will be adopting augmented reality in their future catalogs to add a layer of information and interactivity through mobile. When the page is scanned, it will bring up extra content, like customization options or pictures of the furniture in use.
  12. The Starbucksaugmented reality campaign “Cup Magic app” allowed you to send and receive virtual Valentine messages.
  13. Released Valentine’s Day-themed cups that contain virtual experiences that can be unlocked through the use of a smart phone.