1. Hannah Baker
Address: 110 St Augustine Road, Southsea, PO4 9AD
Telephone Number: 07990 974 049
Competency Key Skills
Makes considered decisions based on evidence
Can plan and prioritise work
Willingness to take responsibility for task delivery
Delivers on all commitments and assurances
Thrives on interaction with customers and gaining their trust
Willing and able to lead a team ensuring all team members are engaged
Will actively participate in any group, making a valued contribution
Described as a positive supporter of other team members
Leading Change and
Flexible in approach and response
Instinctively seeks improvements ensuring efficient processes are introduced
Building and Sustaining
Committed to skills sharing & working with others to build capability
Builds confidence in other team members through strong interpersonal skills
and an effective communication style
Examples of Professional Experience:
As the Business Support Specialist (BSS) I have facilitated and organised a number of away days for up to
20 Senior Engineering Managers, ensuring desired targets are met, formulating suitable agendas and
activities to maintain engagement as well as respond to robust challenge and facilitate healthy debate.
I have fully utilised the roles that I’ve held within HR and Engineering to establish an extended network
across the company, maintaining and developing excellent relationships. This network of contacts has
proven to be invaluable in the successful delivery of key departmental activities and assisting with priorities
across the teams I have worked in. As a warm and outgoing person I find it easy to quickly build strong
relationships and instil confidence with colleagues.
Until recently I managed and coordinated the Technical Admin Teams within two Engineering divisions,
conducting weekly team meetings, monthly development sessions and 121s.
When I was Editor for a Divisional quarterly newsletter (Regular readership circa 1500 staff) I had the
opportunity to manage a team of 4-6 peers, utilising my negotiation skills, influencing and persuading both
colleagues and senior managers to meet challenging timescales. This also provided an excellent outlet for
my creativity, having had responsibility for this project from concept to delivery. I repeatedly discharged the
responsibility on time and to a uniformly high standard.
Running several workshops and having presented at several Management Meeting. This has boosted my
confidence, capability and effectiveness when speaking to groups at all levels. These experiences have
allowed me to develop my ability to challenge and effectively probe for information when required. I have
received extremely positive feedback on my delivery and style for these events leading to my skills being
sort by peers and senior staff.
I have gained experience in using SAP/BW within a number of roles. Most recently I have used the tool for
activity and resource management, undertaking detailed analysis and corrective action on Supply and
Demand data. Furthermore I have experience of the finance report functions and have manipulated data for
statistical analysis and the investigation of anomalies.
Within my previous role I was tasked with creating a Weekly Engineering Operational Assurance Report that
would be cascaded and presented to Senior Management from Engineering & Programmes. I regularly acted
as chair and consultant, providing advice on planned work for the week ahead. This required a clear
understanding of the risks to both safety and the business, often relying on my judgement. By creating a
robust and proven process I was able to discharge this responsibility in a safe and controlled manner and
2. assist in other staff’s personal development.
On a monthly basis I collate a number of Business performance reports. They are comprised of data from
numerous sources and I am required to challenge, validate and interpret different types of information.
Anticipate questions and adapt language to make it more accessible to a variety of audiences with differing
levels of technical knowledge ensuring that the final product is formatted correctly and consistently.
Well versed and considered broadly as a local expert on Business Risks, which has led to my facilitating on
Risk management training and Risk workshops across all levels of Engineering. This has been recognised by
colleagues across NATS and our Risks have been used as examples of best practice across the business.
When working in the Engineering Planning Team I proactively initiated regular meetings with Projects to
enable us to future plan activities. This enabled us to anticipate project impacts on service, and revise
maintenance commitments. This pre-emptive approach is still used and means the team can provide a more
thorough and comprehensive service to customers, whilst reducing the likelihood of possible safety or
When in the Engineering Service Delivery Team I made a commitment to improve the relationship between
Engineering and Programmes. This involved facilitation, reporting and process development. This generated
a noticeable benefit to data quality as well as having a positive impact on perceptions which were traceable
through business measures as well as through unsolicited feedback from colleagues at all levels. Much of the
work I instigated now forms the basis of resource meetings that are deployed across all NATS Engineering.
Successfully identified the need, Project Managed and implemented the Business wide Risk Assessment Self
Service (RASS) numbering system tool. This received positive feedback from across NATS, with the Health &
Safety Team adopting a similar system.
Worked on the Service Management Training improvement project. This required an understanding of
internal benefits and external drivers for change including an awareness of the key ATSEP (Air Traffic Safety
Electronics Personnel) principles and future regulatory impacts.
Last year the Engineering Division I work for underwent a massive structural change which affected the
majority of the 350 staff. As a key member of the management team I led the workshops which led to the
ultimate vision and change strategy. To provide a smooth transition I was responsible for the
communications and administrative changes. Using my strong network I was able to liaising across the
business, managing our stakeholders reducing associate risk business impact and ensuring successful