1. HARRY GROSSMAN
6 Manchester Drive New Hempstead, NY 10977 ● 845.354.0807 ● firstname.lastname@example.org
Chief Information Officer/Director of Information Technology
Hands-on executive with demonstrated ability to provide vision and leadership for the centralized management and
distributed processing and operation of technology, focusing on maximizing the productivity and effectiveness of all
available financial, technology and human resources within the enterprise.
Adept in quickly understanding and formulating strategic priorities in terms of IT infrastructure, LAN/WAN, voice and
data communications, systems development, data security, disaster recovery, IT staffing and outsourced services;
and developing and executing aligned broad scale strategies to meet each function’s specific needs.
Respected for consensus building and managing relationships with executive management, department heads, IT
staffs, end users and outside vendors, balancing the need to deliver short-term business results with cost effective
solutions that reflect what is in the long-term best interest of the company.
IT Strategy and Planning Infrastructure Design and Implementation Financial Budgeting and Control
Process Improvement and Best Practices Voice and Data Communications Vendor Selection and Negotiation
Consensus Building and Stakeholder Buy-In Full Software Development Lifecycle Cloud Computing
Enterprise Security and Disaster Recovery Data Center and Help Desk Management Staffing and Development
Third-party software SME and Database Administrator – Raiser’s Edge, Great Plains Dynamics, TM Vista, The Museum System
Designed, managed and implemented migrations and upgrades including replacing network infrastructure,
desktop PCs, file servers, operating systems and application systems, including SQL 2000, 2005 and 2008,
Windows Server 2003 and 2008, Novell 6.5 and OES 2, Windows XP and Windows 7, Linux, Exchange
2003 and 2007, resulting in cost savings of at least $125,000 and increased efficiency at Jewish Museum.
Moved server environment from 20 individual servers to 3 virtualized servers resulting in savings of close to
$40,000 and significantly improved usage of disk storage by at least 50% at The Jewish Museum.
Established the eligibility of the Jewish Museum to qualify for State Contract pricing and was thus able to
replace the entire stock of 130 PCs using state aggregate pricing at a 35% savings of $30,000.
MBA, Computer Applications & Information Systems
New York University Graduate School of Business Administration
BS, Computer Applications & Information Systems /Quantitative Analysis Statistics & Operations Research
New York University College of Business & Public Administration - Graduated Summa Cum Laude
COMMUNITY MEDICAL AND DENTAL CARE, Monsey, NY October 2012 to Present
Responsible for improving performance of IT function in all areas.
Evaluate and deploy Help Desk system ensuring prompt responsiveness to user requests.
Assist in deployment of Allscripts EMR system including wiring jacks, installing and configuring thin clients.
Implemented Outlook Web Access and Blackberry Enterprise Server for secure communications.
Reengineer processes with automation of report generation with VBA programming off Allscripts and Time and
Attendance SQL backend databases. Document existing systems and topology.
Fully knowledgeable and proficient with HIPAA, QARR, and Meaningful Use and massaging data and reports to
proactively identify gaps.
2. EZRAS CHOILIM, Monroe, NY April 2014 to Present
Perform quality control on third-party reports to ensure accuracy of reports relied upon for business decisions. Required
building ODBC connections to Allscripts EMR and reporting directly off back-end data.
Z. REISS AND ASSOCIATES, Brooklyn, NY June 2013 to December 2013
Assist in relocation of server environment from Ramsey, NJ to Brooklyn, NY. Act as liaison between and facilitate merger
of two IT departments with drastically different cultures and ways of performing their IT functions. Designed and
implemented VPN tunnel between two locations with disparate hardware.
THE JEWISH MUSEUM, New York, NY July 1999 to September 2012
Chief Information Officer
Responsible for directing and decision making for the entire IT operation including infrastructure, LAN/WAN, project
management, hardware/software and vendor negotiation and selection, and day-to day management of the staff.
Assemble budgets for maintaining current operations and prepare budgets and short and long-term plans for
future development in the PC, network and internet environments.
Develop and annually review disaster recovery plans including VM backups and backup via Internet.
Install and maintain Great Plains Dynamics, Raisers Edge, TM Vista and The Museum System. Included
managing SQL back-end.
Created procedure to automate data scrubbing of Raiser’s Edge constituents to adhere to standards established
to comply with branding. Also, developed procedure to automate quarterly update of all “moves” to comply with
Evaluated and acquired eHelpDesk software to manage and organize enterprise-wide Help Desk. SLA of 2
hours was established and adhered to. Improvements reduced daily volume from 20+ to under 10 tickets.
Established corporate policies for utilization of internet, e-mail and computer systems. Evaluated and purchased
software (Surf Control and Websense) to monitor and enforce corporate policies.
Upgraded router to increase the speed of Internet access and brought fiber directly into the Museum saving up to
80% less than otherwise possible.
Instituted the centralized management of all PCs utilizing ZenWorks for installation and maintenance of software
and ePO for McAfee anti-virus resulting in a 95% reduction in man-hours required to install or upgrade software.
Personally designed and developed a Volunteer Management System in Visual Basic enabling the Human
Resources department to track volunteer information saving the museum $5,000 in outside vendor costs.
Established eligibility for the IT department with NYS Department of Education to buy software, hardware and
services off of NYS Contract - Education pricing thus saving tens of thousands of dollars annually.
Migrated server environment to VMWare to reduce costs, provide redundancy and increase flexibility.
Replaced the existing high volume in-house color printing process, lowering the museum’s overall printing cost
and reducing Help Desk tickets by 40% as most tickets were due to printer issues.
Manage daily operations of the IT department. Identify and delegate assignments. Provide assistance and
mentoring and make recommendations to help staff successfully complete tasks on time and in budget.
Provide hands-on application support for in-house systems including Great Plains Dynamics, The Museum
System, Vista Ticketing & Scheduling, and Raiser’s Edge.
Perform needs analyses and justifications for all areas within the organization, specifically concentrating on the
Finance, Accounting, Purchasing, Payroll, Education and Operations departments. Made presentations before
elected officials to obtain city and state funding for the museum.
Implemented asset management system utilizing ZenWorks for management of hardware and software licenses.
EMPIRE STATE DEVELOPMENT CORPORATION, New York, NY March 1986 to June 1999
Director of Management Information Systems and Chief Database Administrator
Manage daily operations of MIS department including the Help Desk. Identify and delegate assignments. Provide
assistance and make recommendations to help staff complete their tasks.
Assembled technology budgets for maintaining annual operations and prepare budgets and plans for future
development in the mainframe, PC, network, intranet and internet environments.
Developed and implemented company wide disaster recovery procedures.
Personally responsible for the NORTEL telephone network.
Provided programming and design support to IT staff and coordinated training for users and technical staff.
Designed, coded, and implemented critical systems in Visual Basic and Access for all departments.
Recommended, installed, and maintained microcomputer and mainframe hardware and software, including
networking of microcomputers (250 PCs).
Harry Grossman ● 845.354.0807 ● email@example.com Page 2