If you want questions for survey of bus, Here is the perfect questionnaire of it..

1. : Survey :
Topic : To know of GSRTC BUS CUSTOMER’s SETISFACTION LEVEL..
Objective :
 To know which facility satisfy the customer
 To know the routes covered by the buses.
QUESTIONNAIRE
1) Name : ______________________________________
2) Gender :
(i) Male (ii) Female
3) Age Group (in years) :
(i) 12-18 (ii) 19-30
(iii) 31-40 (iv) more than 40
4) Mobile No : ___________________
5) Do you agree that internal space and siting arramgement of buses are comfortable?
(i) Strongly agree (ii) Agree
(iii) Nutral (iv) Disagree
(v) Strongly disagree
6) Are you satisfied with sleeping berth and internal space in sleeper buses?
(i) Strongly satisfied (ii) satisfied
(iii) Neutral (iv) Dissatisfied
(v) Strongly dissatisfied
7) What do you feel about the price charged by GSRTC for its service?
(i) Strongly satisfied (ii) satisfied
(iii) Neutral (iv) Dissatisfied
(v) Strongly dissatisfied
8) Do you think that location of surat bus station at the right location?
(i) Yes (ii) No
9) Rate the facilities provide on bus station
1 2 3 4 5

2. Lowest Highest
Cleanliness
Sitting
Arrangement
Inquiry
Counter
Water facility
Advanced
ticket window
10) Rate the GSRTC bus service and private trawling service providers on following criteria(Choose any 1)
Factors GSRTC Private Buses
Time taken for travelling
Rate/fare charges
Availability
Timings
Online Booking Facilities
Condition of buses
Cleanliness
Discount on Group Booking
Discount on return tickets
Easy Cancelation
11) Rate the Conductor on following parameters.
1
Lowest
2 3 4 5
Highest
Behavior of
Conductors
Honesty
Helpfulness
Dressing sense
12) Rate the Driver on following parameters.
1
Lowest
2 3 4 5
Highest
Carefully
Driving
Fitness of
driver
Addiction to
alcohol
13) Do you like the service of providing express bus time-table through SMS?
(i) Yes (ii) No

3. 14) Do you agree that GSRTC buses are always crowed?
(i) Strongly agree (ii) Agree
(iii) Neutral (iv) Disagree
(v) Strongly disagree
15) Are you satisfied with the routes covered by GSRTC?
(i) Yes (ii) No
16) Do you agree that quality of service provide by GSRTC has been improved after public private
partnership?
(i) Strongly agree (ii) Agree
(iii) Neutral (iv) Disagree
17) Will you recommend GSRTC bus service to others?
(i) Yes (ii) No
18) Have you ever use the GSRTC’s mobile application for booking?
(i) Yes (ii) No
19) Mark the service those are provide on the free bases or at discount rates that you are aware of..
(i) 82.5% discount to students (ii) 100% discount on rural girls
(iii) Free traveling for 3 to 5 year child (iv) 10% discount on return ticket booking
(v) 5% discount on group booking.