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Hatim Al Khateeb
PERSONAL DETAILS:
Date & Place of Birth: 23rd Sep, 1990 -Kuwait
Nationality: Jordanian.
Email: hatimkh@outlook.com
Mobile: +971564545331
Address: Dubai - UAE.
Languages: Arabic (Mother Tongue), English (Fluent)
Visa Status: Residence Visa.
Educational Background: Bachelor Degree
Driving License: UAE - Jordan
EXPERIENCE:
-Account Manager
Arabian Technology and communication (ATCOM) from March 2015-till now
Responsibilities:
 Operate asthe lead pointof contact forany and all mattersspecifictoyourcustomers
 Buildandmaintainstrong,long-lastingcustomerrelationships
 Developatrustedadvisorrelationshipwithkeycustomerstakeholdersandexecutive sponsors
 Ensure the timelyandsuccessful deliveryof oursolutionsaccordingtocustomerneedsandobjectives
 Communicate clearlythe progressof monthly/quarterlyinitiativestointernal andexternal
stakeholders
 Forecastand track keyaccount metricsIdentifyandgrow opportunitieswithinterritoryand
collaborate withsalesteamstoensure growthattainment
 Assistwithhighseverityrequestsorissue escalationsasneeded
 Attendingclientmeetings
 Ensuringnecessaryactionsare undertakenbythe accountteam

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-Senior Sales and customer service representative
Etisalat (Elite Customers) UAE from December 2013-till Feb 2015
Responsibilities:
 Provide World-Classsalesandcustomerservice.
 Respondingtogeneral andspecialisedclient inquires&requests,includingbillinginquiries,GSM, Landline
& internettechnical support.
 Resolvesproblemsbyclarifyingissues;researchingandexploringanswersandalternative solutions;
implementingsolutions;escalatingunresolvedproblems.
 Sellsproducts andservicesand developingrelationshipswithexistingcustomers. recommending
solutions.
 Developstrategiesforup-sellingandcross-sellingexistingcustomers.
 Maintainsqualityservice byestablishingandenforcingorganizationstandards.
 Contributestoteameffortbyaccomplishingrelatedresultsasneeded.
 Maintainsthe database byenteringinformation.
 Updatesjobknowledge byparticipatingineducational opportunities.
-Sales agent
Jordan telecom company (Zain) Jordan from September 2012 –till November 2013
Responsibilities:
 Achieve targetandworkto exceedit.
 Listeningtocustomerrequirementsandpresentingappropriatelytomake a sale.
 Maintaininganddevelopingrelationshipswithexistingcustomersinperson.
 Respondingtoincomingemailandphone enquiries.
 Actingas a contact betweenacompanyand itsexistingandpotential markets.
 Negotiatingthe termsof anagreementandclosingsales.
 Gatheringmarketandcustomerinformation.
 Negotiatingonprice andcosts.
 Attendingteammeetingandsharingbest practice withcolleagues.
-Customer service advisor
Jordan telecom company (Zain) Jordan from November 2010-till September 2012
Responsibilities:
 Obtainsclientinformationbyansweringtelephone calls,verifyinginformation.
 Determineseligibilityby comparingclientinformationtorequirements.
 Informsclientsbyexplainingprocedures;answeringquestions;providinginformation.
 Maintainscommunicationequipmentbyreportingproblems.
 Updatesjobknowledge bystudyingnew productdescriptions.
 Deal withangry customersandtry to solve theirproblem.
 Deal withmore than 120 callsper day.

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EDUCATION:
 Bachelors Managementinformationsystem fromHashemiteUniversity , Jordan– 2008 to 2012
COMPUTERSKILLS:
 MS Office 2003-2007-2010.
 Ability tolearnanyprogrameasily.
OTHER SKILLS:
 Ability toWorkwithinateam.
 ExcellentCommunicationSkills.
 Problemsolver,motivated,goal oriented&a doer.
Certifications
 AvayaSalesSpecialist(APSSSMECommunications)
 AvayaSalesSpecialist(APSS AvayaAuraApplications5300)
 AvayaSalesSpecialist(APSS AvayaContactCenterSolutionforIPOffice)
 AvayaSalesSpecialist(APSSUnified Communications)