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SPS NYC - End User Adoption - Microsoft Teams and Planner - Without Change There Would Be No Butterflies

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We all want to be quicker, more productive and collaborate rapidly on any device at any time. The good news is that our technology continues to innovate at the speed of light. The bad news is true adoption is sorely lacking, we often stick to what we know. Join Heather Newman, Microsoft MVP and Chief Marketing Officer of Content Panda, as she uses real-world use cases to provide you the blueprint for a metamorphic change in employee productivity and simple tips and tricks for using Microsoft Teams and Microsoft Planner on the go. You’ll leave this session with a clear understanding of how your employees can leverage both Microsoft Teams and Planner together with OneNote, OneDrive and SharePoint. Shazam!

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SPS NYC - End User Adoption - Microsoft Teams and Planner - Without Change There Would Be No Butterflies

  1. 1. Without Change, There Would Be No Butterflies: Microsoft Teams and Planner Adoption Heather Newman, Microsoft MVP Chief Marketing Officer, Content Panda
  2. 2. BINGO CARDS • WEBCON – has the bingo cards, visit them to play • Bingo Cards = how you win prizes at the end of the event. • The cards must be stamped by ALL the Sponsors in order to be eligible to win. • For the grand prizes you must have opted-in when registering. • Must be here to win at the end of the day. Another Surface Go Xbox One S Tons of prizes .. Socks, buttons, bags, echo dots, gift cards, plural sight, gaming monitor, Bluetooth
  3. 3. EVALUATIONS • Speaker Evaluations • located at the front of the room • Will be read by the org and then sent to speakers • Be honest and constructive • Turn in 6th floor info desk • Event Evaluations • Visit the 6th floor info desk • Give us your honest feedback – we can take it • Turn in 6th floor info desk
  4. 4. THANK YOU EVENT SPONSORS We appreciated you supporting the New York SharePoint Community! • Diamond, Platinum, Gold, & Silver have tables scattered throughout • Please visit them and inquire about their products & services • To be eligible for prizes make sure to get your bingo card stamped by ALL sponsors • Raffle at the end of the day and you must be present to win!
  5. 5. Beer Authority 300 W 40h St [across the street] Join us for a round of drinks
  6. 6. Let’s Connect - Leveraging LinkedIn Find Nearby Feature
  7. 7. Connect with your fellow attendees Event Maven Tip — Quick Connections — Leverage the LinkedIN App Find Nearby Feature - @heddanewman on Slide courtesy of @meetdux
  8. 8. Tweet this Talk @heddanewman @contentpanda @SPSNashville #SPSNashville Heather Newman My pronouns are She/Her.
  9. 9.
  10. 10. 525-microsoft-planner-feedback-forum User Voice User Voice
  11. 11. Microsoft Resource Cheat Sheet Developer Documentation • Training, documentation, samples & communities for developers IT Pro & Adoption Documentation • Learn how to plan, deliver, adopt and manage Microsoft 365 products Microsoft Technical Community • Product forums and blogs • Driving Adoption forum • O365 Champion’s Corner Office 365 Roadmap • All public feature delivery dates • Filter by product Sign Up
  12. 12. Content collaboration in the Microsoft cloud
  13. 13. Teams and business moving at the speed of light
  14. 14. Modern Workplace Challenges 40% of productivity is lost when switching tasks The average time a knowledge worker spends searching for knowledge is 2.5 hours 50% of the people hold a job that is compatible with at least partial telework
  15. 15. The market is full of Project Management and Collaboration Choices
  16. 16. The fact is that businesses do not have emotion. Products do not have emotion. Humans do. Humans want to feel something. And humans make mistakes. Which is why we want to connect, make to-do lists and plans to execute @heddanewman
  17. 17. Focus on the “Why” Not on the “What”
  18. 18. Technology Acceptance Model Perceived Usefulness The degree to which a person believes that using a particular system would enhance his or her performance Perceived Ease of Use The degree to which a person believes that using a particular system would be free from effort @heddanewman
  19. 19. Innovators Early Adopters Early Majority Late Majority Laggards @heddanewman
  20. 20. Adoption Campaign Checklist  Define Your Vision  Choose Executive Sponsors  Define Key Stakeholders  Define Use Cases/Business Scenarios  Gather Your Champions  Release in Phases  Adoption Communication Plan  End User Training  Look to Experts  Make it Fun - Gamification  Measure, Share, Iterate
  21. 21. Planning and Awareness Executive Sponsors Business Case Release in Phases @heddanewman
  22. 22. Serves as a role model Articulate value proposition Issue future company-wide announcements and updates Executive Support @JeffTeper @heddanewman
  23. 23. Outline Your Vision & Success Factors It’s All About Value Why SharePoint Why Teams? What is your vision? @heddanewman
  24. 24. “Use Case” Driven Look to the Business Sales and Marketing R&D, Production and Operations Finance and Accounting Information Technology HR and Internal Communications Legal & Compliance @heddanewman
  25. 25. Release in Phases One division at a time Don’t boil the ocean One workload @heddanewman
  26. 26. Awareness Plan communication tactics Mobilize SharePoint champions @heddanewman
  27. 27. Champions Rock Your Project Top down and bottom up – gotta have both The most excited The biggest critic @heddanewman
  28. 28. Bill of materials Executive announcements Who is your target audience Develop Your communication plan @heddanewman
  29. 29. Learning Know your audience Sketch out and deliver training schedule Expert guidance @heddanewman
  30. 30. End User Training In-person On-demand In-context End users learn in many different ways, there are lot of options in the marketplace and Microsoft has resources for training as well. Microsoft 365 Adoption Guide: Planning Workbook: @heddanewman
  31. 31. Expert Opinions & Guidance All of these folks have been working on user adoption a long time and their best practices are excellent. Sue Hanley, Jennifer Mason, Robert Bogue, Tracy van der Schyff, and Darrell Webster @heddanewman
  32. 32. Adoption Gamification Provide ongoing support Access user satisfaction Measure usage and adoption @heddanewman
  33. 33. Make it fun (buck the company culture) Use an online scavenger hunt as a fun way to encourage usage Provide recognition for content contribution or usage Gamification & Surveys @heddanewman
  34. 34. Measure Share Success and Iterate Broaden Engagement Create Surveys Listen to Issues and Pivot on Them @heddanewman
  35. 35. Demo
  36. 36. Q&A
  37. 37. Microsoft Teams Resources
  38. 38. Coffee in the Cloud @CITCTV Get more from Azure & Office 365 Business Solutions Best Practices & How-To’s For Admin’s and Champions
  39. 39. Microsoft 365 Adoption Guide: Planning Workbook:
  40. 40. Microsoft Teams Toolkit –
  41. 41. Teams on Air Podcast odcast/a-day-in-the-life-on- teams-mobile- client/id1342881671?i=100041 1520145&mt=2
  42. 42. Short Video Tidbits End User Training: us/microsoftteams/enduser-training This has a great list of short snackable videos for many tips and tricks for using Microsoft Teams.
  43. 43. Team Academy for ITPros After consuming the module, the audience will understand to what how Teams leverages Office 365 and what the requirements are for an optimal user experience. The PowerPoint can also be used to run a workshop with infrastructure teams before rolling out Teams. Foundations – Core components: Video | Deck UojkSiGnKuE30ckcjnDVkMNqDv0Vl
  44. 44. courses Microsoft Service Adoption Specialist Enabling Teamwork with Microsoft Teams
  45. 45. Heather Newman CMO, Co-Founder, Maven, Speaker Panda Blog: Marketing Blog: Twitter & Instagram: @heddanewman