1. Hemant Umbarkar
📧 email@example.com ☎ +31 64 918 1133 https://nl.linkedin.com/in/hemant-umbarkar
As a corporate banking(Payments & Receivables) SME with 12+ years of banking experience, I would
like to play a role of a Business Analyst.
➢ Domain Expertise in Payments, SEPA, PSD, SWIFT, Clearing & Settlement, Lockbox & Re-
➢ Experience with product launch from scratch(Cash Management - Treasury Solution).
➢ Experience in agile, six sigma & waterfall software development methodology.
➢ PMP certified.
➢ Experience with Functional organization as well as matrix organization.
➢ Certified Scrum Master.
Employer: Wipro Technologies, Bangalore and Netherlands (March 2015 – Present)
Client: ING Bank (Sept 2015 – Present)
Payments and Cash Management - The PCM offers solutions for corporate customers for transac-
tion services including but not limited to domestic, international as well as SEPA payment processing,
regulatory reporting, management information and billing. As a feature engineer the role involves
➢ Requirement gathering from business and operations team.
➢ Feature Documentation.
➢ Creation of stories.
➢ Sprint Planning and PROD release.
➢ Arrange BILA, TRILA, MLT and UAT.
➢ Risk Management and Compliance to Payment Control Framework.
➢ Co-ordinate the COPAF impact and changes.
➢ Product Launch and Go Live activities.
➢ Define Solution along with Enterprise Architects.
Client: Lloyd’s Bank UK (March 2015 – Sept 2015)
Sr. Business Analyst
Payments Practice - As a consultant with the Payments Centre of excellence team, we contribute for
all the payments related initiatives across Wipro Technologies. It ensures the payment platform relat-
ed implementations are executed end to end. It involves requirement gathering, producing functional
specifications, assisting clients with the payment practices, execution and implementation of the solu-
tion in coordination with onshore & offshore teams. The role involved
➢ Requirement gathering
➢ Impact analysis
➢ Configuration management
➢ Support Development and Test teams
➢ Solution Review.
Employer: Bank of America Merrill Lynch, Singapore (Nov 2011 – Oct 2014)
Designation: Assistant Vice President, Sr. Business Analyst
Intelligent Receivables (Nov 2011 – Oct 2014) project is to offer a solution for the receivables man-
agement, for the Asia corporate clients. The project involved designing a new reconciliation platform
from scratch, which brought together 18 applications involving Vendor products, Host to Host (H2H),
Channels, Receivables, SWIFT, Middleware, Lockbox, Clearing gateways and the Core Banking plat-
form. The project execution involved vendor selection, infrastructure decisions & procurement, project
delivery and handing over to BAU. The solution involved three core components Smart Stream ven-
dor product Transaction Lifecycle Management (TLM), a TIS vendor product eFlow for optical charac-
ter recognition and Informatica Business Works & DT/DX for transformation as ETL platform. The
project was budgeted at 4 Million USD. The role involved
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2. ➢ Requirement gathering from business users & product team.
➢ Request for Information (RFI) & Request for proposal (RFP) for Vendor selection.
➢ Functional & Non Functional requirement documentation.
➢ Project estimation and approval from the technology executives.
➢ Define Project timelines and deliver the project plan.
➢ Solution & Design documentation.
➢ Manage development and testing team.
➢ Ensure the minimum infrastructure footprint.
➢ Ensure the Technical risk & operational risks and remediation.
➢ Vendor Management.
➢ Co ordinate approval from Risk, Compliance & Information security teams.
➢ Conduct trainings and knowledge sharing sessions.
➢ Weekly status reporting to the project stakeholders & senior management.
➢ Support UAT team and test plan review.
➢ Deliver the Implementation plan & co ordinate business checkout.
➢ Provide Client on boarding support documentation.
➢ Coordinating the people process documentation.
➢ Creating WBS and tracking the project schedule & the budget weekly.
➢ Escalation to the senior management on a need basis.
➢ Client On-boarding
Asian Banker awarded this initiative as the Best Corporate Payment Project award
New BAC Program(Sept 2012 - Jan 2014) is initiated to improve the Asia payments operations effi-
ciency by process reengineering and aligning with the strategic platforms. This 20 Million USD pro-
gram consists of 18 initiatives, for payment processing, with a delivery timeline of 2013. As a SME for
Payment & Receivables, the responsibilities are
➢ Analyze the existing workflow.
➢ Define the problem statement.
➢ Define the Business case.
➢ Analyze Cost & Benefits.
➢ Represent the business case to technology executives for a go no go decision.
➢ Gather requirements from operations and client services team.
➢ Define the TO BE workflow.
➢ Design the solution for the requirements.
➢ Represent the solution to architecture review board for a signoff.
➢ Estimate the project cost.
➢ Support project manager to develop the project plan & timelines.
➢ Coordinate the high-level design documentation.
➢ Review & signoff the test plan & test cases.
➢ Maintain a traceability matrix.
➢ Support the development & test team.
➢ Document & provide the user training.
➢ Onboard the application support team for BAU.
➢ Weekly tracking & reporting the status to all stakeholders.
With Holding Tax Printing for TH & PH (Nov 2011 – May 2012) is a solution designed for Thailand
& Philippines corporate customers for printing the withholding tax certificate and the payment pro-
cessing with a single file. The 250K USD project built a new TIBCO platform for transformation and
interface with the core banking systems. The role involved payment & withholding tax knowledge.
➢ Requirement gathering from product team.
➢ Tax certificate-printing requirements from TH & PH operations team.
➢ Requirements documentation, review & signoff.
➢ Support Development and testing team.
➢ Co ordinate with country level Compliance & Information security teams.
➢ Conduct trainings and knowledge sharing sessions for business & operations.
➢ Weekly status reporting to the stakeholders.
➢ Support UAT team and test plan review.
➢ Conduct Implementation & business checkout.
➢ Support sales team for Client on boarding.
➢ Responsible for the project budget.
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3. Employer: Oracle Financial Services & Software (Nov 2010 – Nov 2011)
Designation: Sr. Consultant.
Client: Citi Bank, Singapore
Sr. Business Analyst (Nov 2010 – Nov 2011)
CitiFT & Rainbow Implementation is a project involved to replace the existing core payment-pro-
cessing engine FTI with CitiFT for corporate and consumer banking. Rainbow program involves the
consumer banking functional up gradation. As a SME for Payments, the Sr. BA role involves strong
payment domain expertise and team management skills.
➢ Requirement gathering from Asia (CN, IN, HK, SG) operations teams(Retail Banking).
➢ System Analysis and Solution design.
➢ Documentation review & signoff.
➢ Co ordination & support Development and QA team.
➢ Weekly status reporting to the project stakeholders.
➢ Project based recruitment, training/mentoring and work allocation.
➢ Vendor management and co ordination.
➢ UAT Support.
➢ Organizing workshops for the operations team.
➢ Support Implementation & business checkout.
Employer: Tata Consultancy Services (Oct 2004 – Nov 2010)
Designation: Information Technology Analyst
Client: Royal Bank of Scotland, Amsterdam & Mumbai.
Role: Sr. Business Analyst (Apr 2009 – Nov 2010)
Money Transfer System (MTS) is a payment engine introduced in RBS IT (Netherlands) for process-
ing Domestic, International & SEPA payments for corporate banking. As RBS NL is the direct partici-
pant of SEPA, MTS in turn helped to generate revenue and improve Domestic and International pay-
ment processing. The role was to provide a bridge between technical team and users (Operations
team) and the responsibilities include:
➢ FRD preparations for the MTS change requests.
➢ MTS Regression Run for the International Payments (MT101/MT103/MT202).
➢ Analysis of the International payments.
➢ Analysis Report preparation.
➢ Defects decisions & follow up with operations/development team.
➢ Payment creation with different scenarios for analysis of functional requirements.
➢ SEPA payments analysis. ISO XML 20022 format (PACS008/PAIN001/CAMT56/CAMT29)
➢ Review QA Test Plan & Test cases.
➢ Training resources for International payments knowledge.
➢ UAT coordination with operations participation and signoff.
➢ Documentation (Manual/Handbook) for business users and operations reference.
This was a biggest implementation seen in the RBS IT department for the year 2009, with
SEPA, PSD Basel II & Wolfsburg’s norms implemented successfully.
Client: Safeco Insurance Company, Seattle, USA
Role: Sr. Business Analyst (Dec 2008 – Apr 2009)
Claims Branding project was developed to ensure the Safeco Claims department is branded with
Liberty Mutual as part of the merger between Safeco and Liberty Mutual group. My knowledge of the
Claims core processing system was the key to execute this project. The responsibilities include:
➢ Requirements gathering for the Claims module Forms & Letters.
➢ SRS signoff from operations teams.
➢ Implementing AGILE methodology.
➢ Assisting Development & QA teams.
➢ QA Test Plan & Test cases review.
➢ User acceptance testing co ordination.
➢ Preparation of application manuals and use cases for business reference.
➢ Post Production validation.
These efforts were highly appreciated by the business and the higher management team, after
a flawless delivery. It involved a team of 19 resources with Onsite Offshore delivery module.
Client: Safeco Insurance Company, Seattle, USA
Role: Business Analyst (Apr 2008 – Dec 2008)
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4. California Earthquake Authority (CEA) project was executed to re-insure the California earthquake
claims from CEA, a government-funded institution. This helped Safeco to prepare for the calamity fi-
nancially. The project required significant changes in claims applications.
➢ SRS preparation for CEA requirements.
➢ Claims system impact analysis for CEA.
➢ Coordination with CEA team.
➢ Business confirmations and solutions for various CEA requirements.
➢ Development & QA team support.
➢ UAT support.
➢ Manage workshops for multiple business users.
We received hats off award from Claims Operations & IT Director for timely execution.
Client: Avis Budget Group, Parsippany, USA
Role: Business Analyst (Nov 2006 – Apr 2008)
Constraint Relief (CR) project was designed to remove the system constraints for business expan-
sion. My system knowledge was helpful for the system analysis and project execution.
➢ System analysis to identify the CR impact.
➢ SRS preparation for the impacted modules.
➢ Conducting knowledge sharing sessions on regular basis with the team.
➢ Preparation of development & test execution plan.
➢ Documentation of all the results for business reference and confirmations.
➢ QA & UAT support.
➢ Test and signoff coordination with different regional teams (US, UK, Europe & Australia).
➢ Vendor co ordination for the external applications involved.
➢ Business Signoff coordination.
The success story was published on the consulting magazine at
Client: Avis Budget Group, Mumbai
Role: Business Analyst and QA lead (Jan 2006 to Nov 2006)
Enterprise COBOL Language Environment is aimed for the ABG system enhancement. The goal of
this project was to upgrade the system to improve the system response and enhance business func-
➢ Impact Analysis for the ECLE program.
➢ Requirements discussions for the impacted modules with the business users.
➢ Conducting knowledge sharing sessions.
➢ Development and QA teams support for test plan & test cases review.
➢ UAT support.
➢ Implementation coordination and Business Signoff.
Client: National City Corporation (Now PNC Bank, US), Pune (Offshore), India
Role: Mainframe Developer (Oct 2004 to Jan 2006)
COBOL Compiler Migration Project was targeted to enhance all the modules, compatible to the
upgraded CICS compiler version 3.4. This project followed the waterfall model of the SDLC.
➢ Requirements gathering for CIF, HUB, HRS and ZCC modules.
➢ Code development and unit testing.
➢ Unit and system testing for batch programs and navigation testing for CICS screens.
➢ Implementation plan preparation and support including monitoring.
➢ Co ordination with different teams for SIT.
We received an appreciation note from bank’s VP for timely completion & coordination with various
teams working on different modules at the same time with same deadline.
➢ Bachelor Of Engineering (Electronics & Telecommunications) from Govt. College Of Engineer-
ing, Pune, India (Aug-2004).
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