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highq.com
SmartLaw - The future of law
Ben Wightwick
HighQ
Ron Friedmann
Prism Legal
Fireman & Company
Ryan McClead
HighQ
Stuart Barr
HighQ
highq.com
Ongoing Arguments in Legal
Hourly Billing vs. Alternative Fees
Insource vs. Outsource
Lockstep vs. Eat What You Kill
Offshoring vs. Nearshoring
Lateral vs. Organic Growth
BigLaw vs. NewLaw Tech vs. Process Improvement
Revenue vs. Profitability
highq.com
We asked a different question…
highq.com
Regardless
of firm size,
compensation model,
or philosophy…
…what do you need to do
to be a successful firm in the future?
highq.com
Even before we had an answer, we called that
SmartLaw
highq.com
So what is SmartLaw?
highq.com
SmartLaw is not prescriptive,
it’s a conversation.
But we have a few suggestions…
highq.com
Clients
We believe SmartLaw is focused
on 3 key areas of success.
Culture Intelligent Use
of Technology
highq.com
Clients
• Create a better client experience
• Empathetic, agile, and responsive to client needs
• Provide tools and resources for the client to easily
manage, communicate, and collaborate with firm
• Maintain relationships at every level, from the
partner to the secretary to the IT staff
• Second lawyers to client to understand client’s
business, processes, and problems, then…
• Create a better client experience
highq.com
Culture
• Culture is what happens when people work together
• Break down business group silos within firm
• Remove ‘non-lawyer’ designation from lexicon
• Create a unity of purpose
• Educate everyone in the firm about what the firm
does, how it makes money, what it believes
• It takes a team of experts from many fields working in
concert to achieve the stated goals of the firm
highq.com
Intelligent Use of Technology
• Change the firm’s relationship to technology
• IT is no longer a supporting business unit, but is integral
to the practice of law
• Integrate software and technologists directly into legal
matter teams
• Legal engineers design and build expert systems, train
machine learning algorithms, and create new products
and services
• Rapid prototyping, iterative design, bricolage approach
highq.com
highq.com
Learn more and join
the conversation
highq.com/smartlaw
#SmartLaw

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SmartLaw - The future of law

  • 1. highq.com SmartLaw - The future of law Ben Wightwick HighQ Ron Friedmann Prism Legal Fireman & Company Ryan McClead HighQ Stuart Barr HighQ
  • 2. highq.com Ongoing Arguments in Legal Hourly Billing vs. Alternative Fees Insource vs. Outsource Lockstep vs. Eat What You Kill Offshoring vs. Nearshoring Lateral vs. Organic Growth BigLaw vs. NewLaw Tech vs. Process Improvement Revenue vs. Profitability
  • 3. highq.com We asked a different question…
  • 4. highq.com Regardless of firm size, compensation model, or philosophy… …what do you need to do to be a successful firm in the future?
  • 5. highq.com Even before we had an answer, we called that SmartLaw
  • 7. highq.com SmartLaw is not prescriptive, it’s a conversation. But we have a few suggestions…
  • 8. highq.com Clients We believe SmartLaw is focused on 3 key areas of success. Culture Intelligent Use of Technology
  • 9. highq.com Clients • Create a better client experience • Empathetic, agile, and responsive to client needs • Provide tools and resources for the client to easily manage, communicate, and collaborate with firm • Maintain relationships at every level, from the partner to the secretary to the IT staff • Second lawyers to client to understand client’s business, processes, and problems, then… • Create a better client experience
  • 10. highq.com Culture • Culture is what happens when people work together • Break down business group silos within firm • Remove ‘non-lawyer’ designation from lexicon • Create a unity of purpose • Educate everyone in the firm about what the firm does, how it makes money, what it believes • It takes a team of experts from many fields working in concert to achieve the stated goals of the firm
  • 11. highq.com Intelligent Use of Technology • Change the firm’s relationship to technology • IT is no longer a supporting business unit, but is integral to the practice of law • Integrate software and technologists directly into legal matter teams • Legal engineers design and build expert systems, train machine learning algorithms, and create new products and services • Rapid prototyping, iterative design, bricolage approach
  • 13. highq.com Learn more and join the conversation highq.com/smartlaw #SmartLaw