Change Management Basics, Tools, Challenges, English Version

1. CHANGE MANAGEMENT BASICS M. Reiß C CHANGE MANAGEMENT Prof. Dr. Michael Reiß

2. DRIVERS OF CHANGE 85 % 82 % 77 % 31 % 55 % 76 % 36 % 29 % 65 % 27 % Source: Management Centre Europe 1997 COST PRESSURES COMPETITIVE OPPORTUNITY NEW TECHNOLOGY NEW CEO OR SENIOR MANAGEMENT TAKE - OVER / MERGER CUSTOMER DEMANDS PROFIT / FINANCIAL PERFORMANCE REGULATORY CHANGE COMPETITIVE THREATS STAFF DEMANDS Prof. Dr. Michael Reiß

3. INHIBITORS OF CHANGE 59 % 51 % 48 % 31 % 36 % 43 % 34 % 28 % 37 % 13 % MIDDLE MANAGEMENT RESISTANCE LACK OF RECOGNITION OF NEED FOR CHANGE LACK OF MANAGEMENT LEADERSHIP LACK OF VISION INFLEXIBLE IT SYSTEM PRESSURE FOR SHORT - TERM RESULTS NO STRUCTURED APPROACH TO CHANGE MANAGEMENT INADEQUATE SKILLS LACK OF TIME NO CASH FOR NECESSARY INVESTMENTS Source: Management Centre Europe 1997 Prof. Dr. Michael Reiß

4. PARADIGMS OF CHANGE MANAGEMENT QUANTUM REFORM INCREMENTAL TRANSFORMATION EVOLUTION CHANGE MANAGEMENT ORGANISATIONAL DEVELOPMENT CRISIS MANAGEMENT LIFE CYCLE MODELS IMPLEMENTATION CONTINUOUS IMPROVEMENT MODIFICATION MANAGEMENT EXPERIENCE CURVES MIGRATION ORGANISATIONAL LEARNING Prof. Dr. Michael Reiß

5. MEASURING THE RADICALITY OF CHANGE PROCESS STRUCTURE STATUS QUO TECHNOLOGY PERSONNEL STRATEGY TIME SPEED OF CHANGE SCOPE OF CHANGE DEPTH OF CHANGE Prof. Dr. Michael Reiß

6. CHALLENGES M. Reiß C CHANGE MANAGEMENT Prof. Dr. Michael Reiß

7. RESISTANCE TO CHANGE : CAUSES z:nt_manesittan.ds4 ph SKILL - BARRIERS INFORMATION LACK OF CONFIDENCE LACK OF COMPETENCE QUALIFICATION LACK OF COMFORT MOTIVATION ORGANISATION WILL - BARRIERS LACK OF CONTROL Prof. Dr. Michael Reiß

8. RESISTANCE TO CHANGE 1 2 3 4 5 6 7 8 9 10 Current Stress Level Lack of Rewards Low Involvement High Personal Cost Daily Work Patterns Unclear Communication Average Rating Source: ODR 1995 Prof. Dr. Michael Reiß

9. UNPOPULAR MEASURES IN CHANGE MANAGEMENT Prof. Dr. Michael Reiß Making oneself redundant Closing down locations Releasing personnel Shorten salary Increasing workload Causing loss of status Cancelling career opportunities Stimulating internal competition Eliminating slack Questioning status quo

10. EFFECT - PATTERNS OF CHANGES z:nt_manffectpa.ds4 gb TIME EROSION DIFFUSION CONFUSION COACHING MARKETING IDEAL REAL SUPPORTING Prof. Dr. Michael Reiß Status quo Benchmark DETRIMENT BENEFIT

11. EFFECTIVE AND EFFICIENT CHANGE MANAGEMENT Acceptance Innovativity Integrativeness Time Costs Flexibility EXCELLENT CHANGE MANAGEMENT EFFECTIVENESS („managing the right change") EFFECTIVENESS („managing the change right") Prof. Dr. Michael Reiß

12. DILEMMA OF COMMUNICATION POLICIES IDEAL NORMAL NORMAL FATAL high low low high EFFECTIVENESS OF COMMUNICATION EFFICIENCY OF COMMUNICATION WORKSHOPS MANAGEMENT BRIEFINGS TOP MANAGEMENT INVOLVEMENT BROCHURES KICK OFFS NEWSLETTERS EMPLOYEE JOURNALS INTRANET Prof. Dr. Michael Reiß

13. DILEMMA OF TRUST IN CHANGE MANAGEMENT TIME STABILITY CHANGE TRUST REQUIREMENTS TRUST POTENTIAL GAP SECURITY NEED ASSURANCE Prof. Dr. Michael Reiß

14. PITFALL OF SUCCESS IN CHANGE MANAGEMENT SMALL SUCCESSES FACILITATE CHANGE HUGE SUCCESSES INHIBIT CHANGE CHANGE = SUCCESS FOR THE FUTURE PAST SUCCESS Prof. Dr. Michael Reiß

15. TOOLS C CHANGE MANAGEMENT Prof. Dr. Michael Reiß

16. SOFT INSTRUMENTS FOR IMPLEMENTATION Employee magazine Project newsletter Information market Employee surveys Kick off Workshops Intranet/ Portals Hotline Presentations/ Videos Pod-/Webcasts Blogs ... COMMUNICATION Project work Role playing Group dynamics Self management Case studies Kaizen Conflict tolerance Training coordinators Web Based Training TRAINING Awards Intrinsic rewards Compensation Deals Success stories Successful models Bonuses Transparency Protection of vested rights ... MOTIVATION Project organization Participation Team coordinators Promoters Evangelists Benchmarks Wikis Coaching Consulting Change communities Social Networking Platforms ... ORGANIZATION Prof. Dr. Michael Reiß ... INTEGRATION INFORMATION INVOLVEMENT INSTRUCTION ACCEPTANCE TO CHANGE SKILL WILL

17. INSTRUMENTS FOR COMMUNICATION IN CHANGE MANAGEMENT Prof. Dr. Michael Reiß ONE WAY COMMUNICATION TWO WAY COMMUNICATION SPECIFIC COMMUNICATION INSTRUMENTS Employee magazines Change Journal Income Statements Bulletin boards Information for managers Press releases Surveys Flyers Memos Visual displays Business TV Songs Conferences Brochures Videos „ Town meetings“ Survey- feedback Workshops Information markets Kick offs Special press conferences Info phones Regular press conferences Employee talks Group discussions Committee meetings Department meetings GENERIC COMMUNICATION INFRASTRUCTURE Complaint systems Info boards Open door-activities Hotlines Roadshows Contact hours of managers Special edition of employees magazine Intranet Letters to the editors Chats Corporate Weblogs Pod/Webcasts Change Communities newsletter via e mail Individual Weblogs

18. MOTIVATING IN CHANGE PROJECTS QUICK HITS AWARDS INTRINSIC REWARD PARTICIPATION PROMOTING CONSENT COMMUNICATION TRAINING ... COUNTER BUSINESS PRESERVING APPROVED ITEMS COMPENSATION PROJECT WORK TOP -DOWN INTERVENTION SUCCESSFUL MODELS AVOIDING REJECTION Prof. Dr. Michael Reiß

19. PROMOTERS IN CHANGE MANAGEMENT TASK MANAGEMENT PEOPLE MANAGEMENT x + = + x = = PROFESSIONAL SKILLS BASED PROMOTERS PROCESS RESPONSIBLE PROMOTER POWER BASED PROMOTERS EXPERTS CHAMPION SPONSORS Prof. Dr. Michael Reiß