1. Hope Amos
1128 Hialea Court Indianapolis, IN 46280
Phone: 317-730-3857
Email: hamos@imail.iu.edu
CareerSummary
Enthusiastic, positive, focused, Tourism and Event Management graduate with large amounts of
problem solving, self-motivating, and business relationship building experiences at the Conrad
Indianapolis, Walt Disney World ® Resort, Assistant Manager/Event Coordinator for Amanda’s
City Chic Consignment and my other previous positions. I am inviting, compassionate, internally
and externally driven, and willing to get the job done by any means necessary.
Areas of experience include:
 Effective Communication
 Team Building
 Strongly Creative
 Conflict Resolutions
 Exceptional Guest Services
Education Grad Date: May 2015
Events Management Certificate (December 2014)
Studying at: Indiana University-Purdue University, Indianapolis
Lodging Management Certificate (May 2015)
Studying at: Indiana University-Purdue University, Indianapolis
ProfessionalExperience
Carmel Consignment/Amanda’s City Chic Consignment October 2013-Current
Assistant Manager/Event Coordinator Carmel, Indiana
Work with customers to help find wonderful consignment items. Assist with customers out by
either working with another coworker to bag purchased items or ringing up the customer at the
register when. Engage customers and employees in upbeat and casual conversation. Provide
exceptional guest service to every customer. Help to create an upbeat and enjoyable environment
for staff, customers, and consignors. Assist with tagging new items that come into the store.
Working with my coworkers to keep the store clean and well kept. Changing out displays
throughout the store to highlight different seasons or where items can be located. Rearrange
furniture and décor in different locations throughout the store to highlight new or specific pieces
in the store. Engage costumers and consigners so that they feel welcomed. Work with other
employees to creatively add more attention and draw more customers to the store. Update the
facebook page regularly with new photos of what is in the store, statues changes, and what items

2. Hope Amos
1128 Hialea Court Indianapolis, IN 46280
Phone: 317-730-3857
Email: hamos@imail.iu.edu
are currently be accepted. Following all of the correct closing and opening procedures include
the responsibilities of counting the cash drawers and filling out the reconciliation form, locking
store doors, cleaning, and set the alarm code for the building.
Conrad Indianapolis January 2013-August 2013
Social Catering Internship Indianapolis, Indiana
Assisting Catering Sales Mangers in the execution and planning process of events such as:
Showers, Wedding Ceremonies and Receptions, Graduation Parties, Mitzvahs’, and various other
social events. I am working with Delphi to manage information and communicate clear and
accurate information to fellow team members and departments. Vendor communication and
direction is given for load in / load out, arrival and pick up of products. Sales material is checked
for accuracy of information, printed, assembled and packaged to provide planning assistance to
clients of Conrad Indianapolis. Attendance at various bridal shows and networking events to gain
knowledge of industry leaders and associates for business purposes. At bridal shows attended,
information is gathered, checked for accuracy and customized information is sent in response to
the clients specific needs and values.
Sunrise Senior Living April 2012-August 2013
Concierge (Part-time) Carmel, Indiana
Prepare cookies and popcorn for the residence. Provide a warm and cozy atmosphere for the
facility. Answer phone calls for the facility and properly transfer the call to the correct person at
Sunrise. Make sure that the Bistro is well stocked with the necessary materials like, coffee cups,
glassware, plates, coffee, plenty of snacks for the residence, lemonade, ice tea, and much more.
Cleaning up the Bistro and making sure that it is looking presentable. Offer up activities for the
residence and make sure that they have something to do, if they would like something to do.
Gleaners Food Bank of Indiana September 2012- November 2012
Event Intern Indianapolis, Indiana
Experience in the pre, event day, and post event planning duties of a major nonprofit fundraiser.
Gain experience in the on-site management of special events. Gain experience in working with
auction donors and sponsors. Gain experience in the recognition process of event attendees and
supporters. Gain experience in working with the public and planning cause marketing events for
the benefit of the food bank. Assist in planning and on-site management of the 2012 Gleaners
Food Bank Harvest Moon Gala. Assist with corporate food drives and fundraising campaigns.
Assist with communication efforts such as press releases and media reports. Assist with the
planning of any cause related marketing campaigns that benefit the food bank. Manage
volunteers and the coordination of one of our largest food drives – Sacking Hunger Colts Food
Drive at Lucas Oil Stadium.

3. Hope Amos
1128 Hialea Court Indianapolis, IN 46280
Phone: 317-730-3857
Email: hamos@imail.iu.edu
Renaissance Hotel by Marriott August 2011-April 2012
Front Desk Ambassador Carmel, Indiana
Assist with guests at check in and check out. Place room service orders either over the phone by
a guest, or for a guest at the desk. Manage a bank drawer. Help any guest on their account
information and answer questions about their bill. Adjust any guests’ bill like removing charges,
adding charges, or adjusting rate or market codes. Make all guests feel warm and comfortable at
the hotel. Able to explain, describe and provide directions to all kinds of information on the local
area for restaurants, spas, entertainment and more.
Macy’s Department Store September 2010-April 2011
Sales Associate Terre Haute, Indiana
Assist customers with purchases. Clear out fitting rooms and putting clothes back on their proper
rack or shelf. Folding and organizing clothes. Acknowledging any costumers in my area and
asking them if they need any assistance. Learn the correct cash handling procedures. Make magic
with the guest to make sure that they get everything needed. Following the Making Magic
guidelines Macy’s has given.
The Walt Disney World ® Resort February 2010- December 2011
Merchandise/Retailer Orlando, Florida
Demonstrating and selling merchandise in indoor and outdoor areas. Cash handling on both
manual and computerized registers. Stocking and cleaning shelves and carts. Receiving and
putting away stock and deliveries. Work with strollers and wheelchair rentals. Prepare of
food/candy. Provide information of guests like directions inside and outside the park. Inform
guests on prices and details on attractions, hotels, and restaurants. Approaching guests and
engaging them in conversation. Get guests involved in pin trading. Prepare packages for shipping
and deliveries. Working independently or as part of a large team. Standing for extend periods.
Work in outdoor locations in any kind of weather situation. Closing registers: like printing paper
work, counting money, and dropping money at the end of the day. Follow Disney basic rules and
regulations.
Hamilton County Convention and Visitor’s Bureau May 2007- December 2009
Visitor Attendant Carmel, Indiana
Assist visitors in finding information on local area restaurants, attractions, and hotels in the eight
towns of Hamilton County. Pass out proper directions to passing through visitors. Inform visitors
of local art fairs and parks. Keep the wok area neat and organized which includes: the desk, the
floor and window area surrounding the desk, and the brochures. Have flexible hours and be able
to travel to different location for the visitors’ center.

4. Hope Amos
1128 Hialea Court Indianapolis, IN 46280
Phone: 317-730-3857
Email: hamos@imail.iu.edu
Carmel Clay Public Library May 2006-October 2008
Level One Page Carmel, Indiana
Build strong organizational skills due to the amount of sorting all the different types of books
and auto visual choices. Stuck to a strict work schedule and was always on time. Worked closely
with co-workers to design a plan to make sure equal amounts of work were being completed
equally and effectively.
Awards and Recognitions
Applause-O-Gram May 11, 2010
Walt Disney World® Resort Backlands Manager
Applause to me for being mentioned on the Lead of Leader call. I was interacting with Guests –
taking pictures, smiling, and getting little guests involved with blowing bubbles. Modeling the
Disney “Basics” with all in Muppet Courtyard.
Great Service Fanatic Card April 2, 2010
Walt Disney World® Resort Backlands Managers
Recognition for projection a positive image and energy, being courteous and respectful to all
Guests including children, staying in character and playing the part. Super job merchantaning at
“Youse Guys” outdoor location.
Community Service
Student Athletic Training August 2005-May 2009
Chad Gabbard and Dawn Robertson Carmel High School
Worked with many different athletes from different sports. Filled coolers with Ice and making
sure that the coolers stayed filled. Taping ankles, toes, fingers, thumbs and many other things to
protect the athlete. Learning different areas of the body and their functions. Assisting athletes
though out their physical therapy and treatments. Invest many hours into the program.
Gleaners Food Bank “Harvest Moon Gala” September (Yearly Event)
Carrie Fulbright Many Locations
Selling buttons to Gala attendees so that they can participate in the live auction during the dinner
part of the event and can donate to the food bank. Making sure that guests of the event have

5. Hope Amos
1128 Hialea Court Indianapolis, IN 46280
Phone: 317-730-3857
Email: hamos@imail.iu.edu
drinks or know where they are sitting during dinner. Also during the live auction, I am a spotter
for the auctioneer, so I point out bidders so that their bid is acknowledged by the auctioneer.
Gleaners Food Bank “Putting to End Hunger” July (Yearly Event)
Carrie Fulbright Many Locations
Help set up the box lunches for the golfers. Load food and beverage golf carts before the golf
event begins. Help show golfers which holes and which side of the golf course to stay on. Pass
out different beverages and snacks to the golfers while they play. Help collect cash donations for
Gleaners Food Bank of Indiana.
ProfessionalReferences
Carrie Fulbright
Senior Manager of Distinguished Events
American Cancer Society
5635 W 96th St. Suite 100
Indianapolis, IN 46278
Phone: (317)344-7817
Email: Carrie.Fulbright@cancer.org
Erin Bradburn
Social Catering Sales
Conrad Indianapolis
50 West Washington Street
Indianapolis, IN 46204
Phone: (317)709-1936
Email: Erin.Bradburn@conradhotels.com
Amanda Newman
Owner
Carmel Consignment
13686 North Meridian Street
Carmel, IN 46032
Phone: (317)989-1815
Email: carmelconsignment@sbcglobal.net