Slides from the #Caring4NHSPeople - virtual wellbeing session 13 January 2021

1. Supporting Managers and team leaders
to support each other through work and
personal pressures
Virtual Community Meeting
13th January 4pm
#Caring4NHSpeople # ProjectM
Welcome to our monthly national community event
supporting the health and wellbeing of our NHS people
during the Covid-19 response

2. Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• One thing you’re currently doing to
look after yourself during this
challenging time
• Send to “all participants”
To join the wellbeing community list, click on
the link at
http://horizonsnhs.com/caring4nhspeople/

3. To join the mailing list of people who
get the information about this
community:
http://horizonsnhs.com/caring4nhspeople/
#Caring4NHSpeople
#ProjectM
Staying in touch…
To share what you’ve learnt or what’s inspired
you during these sessions or even suggest
new topics… Get in touch with Zoe!
Zoelord@nhs.net
#Caring4NHSpeople #ProjectM
All the national offers: https://people.nhs.uk/

4. Supporting Managers and team leaders to
support each other through work and
personal pressures
Virtual Community Meeting
13th January 4pm
#Caring4NHSpeople #ProjectM
Welcome to our monthly national community event
supporting the health and wellbeing of our NHS people
during the Covid-19 response

5. Aims of today’s
national health and wellbeing
community event…
• Offer support, ideas, knowledge and wisdom
to those with a role in supporting the health
and wellbeing of our staff
• Share the range of wellbeing support activities
that are available
• Connect with each other and collectively build
our community of those who support the
health and wellbeing of our staff
#Caring4NHSpeople #ProjectM

6. • Welcome – John Drew
• National wellbeing overview & quiz – Steve Lee & Ian Baines
• #ProjectM – Alan Nobbs
• Supporting teams & avoiding burnout – Dr Rachel Morris
• Closing Remarks – Jacqueline Davies
#Caring4NHSpeople #ProjectM

7. The team today
Contributors
Zoe Lord
Facilitators
Elizabeth Nyawade
Chat box facilitators Social Media
Kerry McGinty
YouTube hosts
Ramima Khanam
Claire Shields
Karen Dumain
Paul Woodley
Technical host
#Caring4NHSpeople #ProjectM
Ian Baines
Dr Rachel Morris Jacqueline DaviesSteve Lee Alan NobbsJohn Drew Ian Baines
Neil Owen

8. National Wellbeing
Overview &
Wellbeing Quiz
#Caring4NHSpeople #ProjectM
Steve Lee
Interim Head of Health and Wellbeing
NHS England and NHS Improvement
Ian Baines
Transformation Lead
NHS Horizons

9. 9 |9 |
The health and wellbeing of our NHS people is a key theme
in the People Plan
Overall outcome Pillars Themes for action in 2020/21
✔ More people
✔ Working
differently
✔ In a
compassionate
and inclusive
culture
. . . to support
the delivery of
the NHS Long
Term Plan
Looking after
our people
Belonging in
the NHS
Growing for
the future
We are safe, and physically and mentally healthy and well
We work flexibly
Expanding and developing our workforce
Recruiting and retaining our people
We are open and inclusive, and staff have a voice
Leaders are compassionate and inclusive at all levels
New ways of
working and
delivering care
Making the most of the skills in our teams
Educating and training our people for the future
HWB update for Elective Task Force, 5 January 2021

10. 10 |10 |
National HWB offers directly available to all staff have been
accessed over half a million times through www.people.nhs.uk
▪163,391 app downloads ▪10,426 contacts with our
dedicated helplines
▪442,947 website sessions
▪2,750 leadership circle
▪940 common room
▪1,292 coaching & mentoring
▪1,382 REACT participants
▪4,496 primary care
coaching sessions
▪(+1,503 booked)
▪17,371 HWB webinar views
▪35m+ Twitter impressions
▪6,998 tweets
HWB update for Elective Task Force, 5 January 2021

11. 11 |
The Pulse Survey suggests that staff generally feel well supported -
and that when they do, it reduces stress
▪ Throughout COVID, staff generally have felt well supported (64-69%) and
well informed (80-85%)
▪ The combination of these two factors leads to measurably lower levels of
anxiety (27% versus average of 34% for all NHS staff), as shown below;
▪ Staff report being more anxious about their immediate family and
friends and those they care for than their own health
▪ The level of anxiety felt by staff has been rising in recent months, but
remains below the level of the rest of the UK workforce (35%)
Pulse survey –114 NHS employers registered, 33,819 respondents across all 8 waves so far

12. 12 |
• We have engaged with and listened to our advisory groups
• It is important that the health and wellbeing offer continues to evolve and our focus is
turning to three main areas:
• We need to ensure Health and Wellbeing Guardians are supported in their role and
champion health and wellbeing consistently within organisations – we have developed a
toolkit and identified senior health and wellbeing advocates who have offered to help us
• We need to equip line managers and teams with the tools they need take ownership of
health and wellbeing and that supportive, compassionate, conversations take place
routinely
• We need to continue to deploy evidence-based interventions on mental health that staff
can access rapidly, while also promoting the current offer; and have a focus on
Occupational Health becoming an integral part of a preventative health and wellbeing
management system to help organisations develop and own interventions
How do we see the programme evolving?
Presentation title

13. 13 |
▪ Extending free access to health and wellbeing apps to NHS staff until the
end March 2021, funded nationally
▪ Development of an accessible physical health offer in partnership with
Invictus Games Foundation
▪ Financial wellbeing support in partnership with the Money and Pensions
Service (MAPS)
▪ Violence reduction training and extending the pilot of body-worn cameras in the
ambulance sector
▪ Implementing H&WB conversations for all NHS staff, including new joiners as
detailed in the People Plan 20/21
▪ Introducing ‘Leadership lifeguards’ to provide coaching and support to line
managers
▪ Further development and research into the offer to BAME staff and networks,
including working in partnership with faith groups
▪ Family and relationship support in partnership with specialist providers
We continually refine the support offer to staff through winter with
the additional challenges associated with COVID
Secondary
drivers related to
COVID
Underlying stressors,
which are likely to have
increased during COVID
COVID
illness
The effectiveness and reach of the HWB support is tracked and evaluated week by week
to refine and respond to what staff need and what they seem to value most highly
HWB update for Elective Task Force, 5 January 2021

14. 14 |14 | HWB update for Elective Task Force, 5 January 2021
Be brave and ask for help if you need it

15. #ProjectM
Offers & Top Tips
#Caring4NHSpeople #ProjectM
Alan Nobbs
Head of Design and Development
NHS Leadership Academy
@Alannobbs

16. How to support your teams through the COVID
crisis without burning out yourself
#Caring4NHSpeople #ProjectM
Dr Rachel Morris
GP, Executive Coach and host of the
‘You Are Not A Frog’ podcast
@DrRachelMorris
www.shapestoolkit.com

17. DR RACHEL MORRIS
GP –20 years experience in the NHS
Assistant Director of GP Studies for Cambridge University (2004 -15)
Professionalism Lead for University of Cambridge (2011 – 2016)
Red Whale GP Update Presenter: Co-author and presenter of Lead. Manage. Thrive!
Course and Director of Leadership Courses
Tutor for PGCert in Medical Education University of Cambridge
Executive Coach and Trainer specializing in Resilience in the Workplace
Founder of Wild Monday and Creator of the Shapes Toolkit – helping
healthcare professionals thrive in the workplace
Host of the You Are Not A Frog podcast

18. The stressors hexagon Getting out of the
corner
The zone of power The vortex
The coaching pentagon The drama triangle The prioritisation grid

19. ”…decision fatigue, combined with the
pressure we’re putting on ourselves to make
smart, safe choices for ourselves, our
families and our communities, can lead to
pandemic-specific burnout.
…the problem is that many of our usual
coping mechanisms have vanished – think
going to the gym or taking an art class – and
trying to shoehorn in a new one might
actually exacerbate burnout”
Brian Lufkin, BBC Worklife ‘How to Avoid Burnout During a Pandemic’
COVID burnout

20. Reactive
No plan
Overidentifying
Trying to fix it

21. 1 Mindset Shift & 3 Quick Tools
Drama Triangle
Zone of Power
Stress curve
ABC & check-in chat

22. Mindset shift #1 The drama triangle
The Karpman Drama Triangle: Stephen B. Karpman MD Used with permission

23. RESCUER PERSECUTOR
VICTIM

24. COACH CATALYST
ACTIVATOR

25. THE COACH MODEL
CONVERSATION
OUTCOME
ACTUALLYCOULD
HOW

26. Tool #1 The zone of power

27. This slide represents the whole of your life…..
….this circle represents the things you have
control over, this is your zone of power
MY ZONE OF
POWER

28. What I can’t control = stressed
What I can control = powerful & productive

30. Tool #2 The stress curve

31. 1
2 3
4

33. Tool #3 ABC and Check-in Chat

34. Active
Breaks
Connect
How can you move
more? Even for 5
minutes??
How can you
connect in ways that
increase your team’s
wellbeing?
How can rest, even
for a short time to
switch your brain to
‘diffuse’ mode?

35. 5-minute check-in chat
1) How are you? (Really?)
2) What are you worried about?
3) What’s going well?
4) What do you need?
Don’t try to
fix it!

36. 1 Mindset Shift & 3 Quick Tools
Get out of the Drama Triangle
Stay in your Zone of Power
Use the Stress curve for better
conversations
Remember the ABC & check-in chats

37. RESOURCES AVAILABLE
FREE DOWNLOADS
Handouts and Worksheets available to download
Stress curve, Zone of Power
https://www.shapestoolkit.com/leaders-wellbeing-toolkit-
2021
COVID-19 Team Wellbeing Toolkit resources pack
ABC
5-minute check-in,
6 rules for coping with COVID
Departmental wellbeing checklist
https://www.shapestoolkit.com/free-team-wellbeing-toolkit
Listen to the You Are Not A Frog
podcast www.youarenotafrog.co.uk
Get in touch! rachel@wildmonday.co.uk
Twitter @DrRachelMorris
LinkedIn @Dr-Rachel-Morris
Resilience Training for Healthcare
Professionals and their teams

39. Very helpfulNot helpful
To what extent has today’s session been useful in
your own role supporting staff health and wellbeing
during and after Covid-19?
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox