Slide deck for module 2 of The School for Change Agents: Resilience is an Act of Defiance

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Live Learning Sessions
• May 16: Change starts with me (Helen)
• May 23: Resilience is an act of defiance
(Helen and Kathryn)
• June 6: Purpose and power (Helen)
• June 13: Moving to action (Kathryn)
• June 20: Being a change agent in a
complex world (Helen)
• June 27: Leading change in personalised
care

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How are you feeling today?
Overwhelmed
Resilient So-so
Up for it Rebellious
Determined
Determined

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Presenter
Helen Bevan
@helenbevan
Presenter
Kathryn Perera
@KathrynPerera
Sound and
Video
Technician
Olly Benson
@OllyBenson
Webex Host
Rosie Redstone
@RosieRedstone
Chat Monitor
Dom Cushnan
@DomCushnan
Back-up
presenter
Zoe Lord
@ZoeLord1
Twitter Monitor
Zarah
Mowhabuth
@ZarahMowhabuth
Presenter
Support
Selina
Bhambra
@BhambraSelina
Twitter Monitor
Leigh Kendall
@leighakendall
Chat Monitor
Sasha
Karakusevic
@Karas01
Webex Host
Pardeep Bains
@PardeepBains_

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Topics include:
- Understanding New Power
- Using power to make a
difference
- Bringing others on board
- Using stories to create change
- Making sense of complexity
We are hosting six modules on FutureLearn to
complement the webinars which will open each
Monday. These modules are intended to help you
reflect on your learning, and how you might put it
in to action.
If you haven’t signed up to FutureLearn yet don’t worry, there’s still time. We hope
you’ll join in with the many change agents who are already introducing themselves,
and sharing their stories – this is an activity that is part of module one. It’s a brilliant
way of building your change agent network, making new friends, and growing a
mutually supportive community.

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• How it can feel to be a change agent in
a hierarchical system – why is it so
hard?
• Understanding the difference between
old power and new power
• Being an influencer for change – why
informal influence can be more
powerful than formal authority
• The nature of agency (the power to
make a positive difference) and how
we can unleash it
• The essence of being a change agent
• Change starts with me: self-
awareness, reflection, my own mindset
about leading and supporting change.

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• Better understand the role that ‘resistance’ plays in the
process of leading change.
• Consider how resilience is an act of defiance and the
ways in which change agents can choose to respond to
adversity with strength.
• Learn top tips for becoming more resilient and
supporting others to build collective resilience as
change agents
• How to avoid burnout
• Build a growth mindset
• To create conditions that help everyone thrive!

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is an act
of defiance
is a super-competency for change agents
A moment of is my opportunity to
face challenging situations and say
“You won’t stop the momentum towards my
improvement goals or reduce my potential”
Source: Adapted from Jesse Sostrin by Helen Bevan

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It’s a tough life being a change agent
• Working in a political system that feels like it is built on division and
criticism
• Challenging an all-powerful status quo
• Others don’t see the potential or possibilities
• You get ignored and treated as “not relevant”
• Your successes and accomplishments often don’t
get recognised
• You have to choose your battles and emotionally
detach from situations

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Achieving a sense of social
belonging is a fundamental
psychological need
Feeling excluded
hurts…literally
Source: The Psychological Effects of Feeling Excluded

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Helen Bevan

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Two interconnected strategies
1. Go about the
change in ways
that take people
with you
2. Manage your
own resilience
and that of your
team

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Four
principles
for avoiding
resistance
to change
(and getting
better
outcomes)
Source: Adapted by Helen Bevan
from Navathe, Lee and Liao, 2019

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Mark Jaben on the Science of Change

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Source: Derived from the work of Zoe Lord, NHS Horizons (@ZoeLord1)

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BRACE, BRACE
For me, resilience
conjures secondary
meanings of “hold on tight”,
“toughen up” and “brace
yourself”
Gary Thomson
Source: Rethinking Change Resilience, Dr Jen Frahm

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Resilience is
an act of defiance
Helen Bevan
Source of image: BMJ, Helen Bevan: embracing new horizons (July 2018)

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Find more resources via Dr Rachel Morris of the Wild Monday Collective

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What is moral distress?
When you know the right thing to do,
but organisational or institutional constraints
make it nearly impossible for you
to pursue that course of action
Andrew Jameton

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Image: @pichler_Sebastian via Unsplash

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Change
Starts
With Me
Source of image: Kimothy Joy

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Fixed mindset –v– Growth mindset
Talent is enough Talent isn’t enough: effort
and practice are essential
Seeks feedbackAvoids feedback
Exhibits fixed ideas and
beliefs
Keen to explore (and change)
own ideas and belief
Derived from the work of Professor Carol Dweck

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Individual AND collective resilience
Individual:
More power in my own
life and a greater ability
to spring forward
Collective:
We act together, united
by a common cause,
using our power and
influence to spring
forward together

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15 seconds 30 minutes:
A social movement to reduce frustration and increase joy
@15s30m www.15s30m.co.uk

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Joy on a shoestring: 15 second 30 minutes

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The capacity to
exercise control over
the nature and quality
of one’s life is the
essence of humanness
Albert Bandura
Source of image: Wikipedia

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Instead of craving control,
in complexity we have to shift
to thinking about influence
Jennifer Garvey Berger
Source of image: Mobius Executive Leadership

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horizons.com/School