1.
COMMUNICATION AND
INTERPERSONAL SKILLS
GROUP 10
AYUSHI GUPTA
SUBHASHANI JAISWAL
HRIDAL BORA
CHIRANJEEVI
PHANINDRA REDDY
JUNAID ALI

2.
WHAT IS COMMUNICATION
• Communication is defined as the process of
transmitting and receiving ideas, informations and
messages
• In every day language, it is an act of giving and
receiving information

3.
EFFECTIVE COMMUINCATION
• Every platform for communication involves a large number of experiences,
actions and emotions
• Communication is said to be effective when the receiver understand the same
meaning that the sender intends to convey
• In other words, excellent or effective communication is the ability to receive
a transmitted message by the sender and have the receiver be able to replicate
the form and intent of the message in the receiver’s mind

4.
7C’s OF EFFECTIVE COMMUNICATION
• Completeness
• Conciseness
• Consideration
• Clarity
• Concreteness/Contribution
• Courtesy
• Correctness

5.
THE COMMUNICATION PROCESS

6.
COMMUNICATION ISSUES
• Written Communication
• Verbal and Non Verbal Communication
• The Grapevine
• Electronic Media

7.
BARRIERS OF COMMUNICATION
• The noise barrier
• The feedback problem
• The problem of media selection
• Mental barriers
• The problems of language and articulation
• Physical barriers
• Personal barriers

8.
Continued to..
• Cultural barriers
• Interpersonal barriers
• Information overload
• Passive listening

9.
WHAT IS INTERPERSONAL SKILLS
• Interpersonal skills is all about working with other people
• In a business setting, the term generally refers to an employee’s ability to get
along with others while performing his job
• Interpersonal skills are actually characteristics traits like manners, courtesy,
habits, behaviour and appearance which helps us to communicate and
maintain relationship with others

10.
LIST OF INTERPERSONAL SKILLS
• Verbal communication
• Non-Verbal Communication
• Listening
• Questioning
• Manners
• Problem solving
• Assertiveness

11.
HEALTHY INTERPERSONAL
RELATIONSHIP SERVE USEFUL
FUNCTIONS:
• Promoting effective coordination
• Facilitating teamwork and collaboration
• Motivating individuals to put in extra
work
• Creating a supportive working climate
characterized by loyalty and trust
UNHEALTHY INTERPERSONAL
RELATIONSHIP MAY INCLUDE:
• Low morale and lack of motivation
• Unwillingness to put in extra effort
• Decreased loyalty
• Increase absenteeism
• High turnover
• Poor productivity

12.
NETWORKINGLEADERSHIP
TEAMWORK
INTERPERSONAL SKILLS

13.
NETWORKING
• Self confidence
• Network Building
• Effective communication

14.
TEAM WORK
• Mentoring
• Group Work
• Decision Making
• Delegation
• Collaboration

15.
LEADERSHIP
• Mentoring
• Decision making
• Delegation
• Motivating others

16.
PRINCIPLES OF INTERPERSONAL
COMMUNICATION
• Inevitable
• Irrevocable
• Open to misinterpretation
• Highly contextual

17.
BARRIERS TO INTERPERSONAL
COMMUNICATION
• Ego
• Personal attitude
• Stress
• Position
• Distance
• Culture
• Technology

18.
GETTING ALONG WITH OTHERS
• It is always good to check one’s assumptions
• Do not assume that people have ignored you
• Sometime a request is refused, do not take it personally
• Typecasting people is perhaps the biggest barrier to communication
• Trust your own judgement rather than that of others

19.
INTERPERSONAL COMMUNICATION
STYLES
• Command and control style
• Cooperative style
• Systematic style
• Inspirational style
• The passive style
• The avoidance style

20.
BASIC MODES OF CONFLICT
• Accommodating – low assertiveness and high cooperativeness
• Avoiding – low assertiveness and low cooperativeness
• Collaborating – high assertiveness and high cooperativeness
• Competing – high assertiveness and low cooperativeness
• Compromising – moderate assertiveness and moderate cooperativeness

21.
Description Differential Assertiveness Aggressive
characteristics • Avoid expressing feelings
• Speak softly
• Allow others to infringe their rights
• Poor eye contact
• Cant say no
• Always apologetic
• Cleary state their opinions
without violating those of
others
• Firm voice
• Stand up for their rights
• Good eye contact
• Respectful
• Good listeners
• Express feelings openly
• Harsh tone
• Criticize
• Attention seeking
• Poor listeners
impact • Feel left out
• Depressed
• Confused
• Resentful
• Create positive environment
around them
• Trustworthy
• High creditability
• Create positive environment
around them
• Trustworthy
• High creditability
Organizational effect • Not considered for important projects
• Not given any responsibilities
• Liked and respected
• Consulted on various matters
• Highly disliked
• Unpopular
• isolated
causes • Low self-esteem
• Unfavorable past experience
• Confident
• High self-esteem
• Non-judgmental attitude
• Low self-esteem
• Unfavorable past experience

22.
SIX WAYS TO BE ASSERTIVE
• Basic assertion - saying it bluntly
• Empathetic assertion – saying it softly
• Broken record – saying it repeatedly
• Discrepancy assertion – expressing the contradiction
• Outcome assertion - or else communication