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Experience Hult 2013 - Prof Tom Hall
1. “…the business enterprise has two –
and only these two – basic functions:
marketing and innovation. Marketing
and innovation produce results; all the
rest are costs.”
- Peter Drucker
9. Take Customers Away
Classic Study - Involves a Coffee Cup
What pay to buy the cup?
$ 3.12
What would you sell yours for?
$ 7.12
NET: Promise a BENEFIT advantage
that is DOUBLE the Competition
15. Example - New Automobile Suspension
System
Feature
Benefit
- Dynamic Control
- Reduced Roll Over Risk
- RD 20 Wheel stiffness
- Improved Ride Comfort
27. 3,000 raw ideas result in
300 written up resulting in
125 projects resulting in
17 project development efforts
1.7 projects introduced
For 1.0 success...
.03% Success Rate
32. I cdnuolt blveiee that I cluod aulaclty
uesdnatnrd what I was rdanieg. The
phaonmneal pweor of the hmuan mnid
Aoccdrnig to rscheearch at Cmabrigde
Uinervtisy, it deosn't mttaer in what oredr the
ltteers in a word are, the olny iprmoatnt
tihng is that the first and last ltteer be in the
rghit pclae. The rset can be a taotl mses and
you can still raed it wouthit a porbelm. This
is bcuseae the huamn mnid deos not raed
ervey lteter by istlef, but the word as
a wlohe.. Amzanig huh?
32
49. Golf Stimulus
Trends
Big data - All knowing
Social media - Mobile
Sustainability - Societal
Consumer Power - Connected
Technology
Bluetooth strip on neck
Memory implants
Temporary Social Media
Prenatal DNA Sequencing
Insights
I play to forget my troubles
I like to play with my women’s group
I want to drive longer than my friends
I want to win the bet, even 1 Euro
Market
Non golf revenue at clubs growing
Spa and full restaurants at 19th hole
+18 % increase in golf holes played
Golf & poker days, ‘bogo’
50. Borrowed Brilliance
Fedex
Ben and Jerry’s
Hult Intl Bus School
Emirates Airlines
General Electric
Sachin ‘Little Master’
Boston Red Sox
United Nations
51. Golf Stimulus
Trends
Big data - All knowing
Social media - Mobile
Sustainability - Societal
Consumer Power - Connected
Technology
Bluetooth strip on neck
Memory implants
Temporary Social Media
Prenatal DNA Sequencing
Insights
I play to forget my troubles
I like to play with my women’s group
I want to drive longer than my friends
I want to win the bet, even 1 Euro
Market
Non golf revenue at clubs growing
Spa and full restaurants at 19th hole
+18 % increase in golf holes played
Golf & poker days, ‘bogo’
52. PO – Lateral Thinking
Change the normal order
Break a category ‘law”
Reapply a new technology
Eliminate a critical function
Exaggerate a positive
53. Golf Stimulus
Trends
Big data - All knowing
Social media - Mobile
Sustainability - Societal
Consumer Power - Connected
Technology
Bluetooth strip on neck
Memory implants
Temporary Social Media
Prenatal DNA Sequencing
Insights
I play to forget my troubles
I like to play with my women’s group
I want to drive longer than my friends
I want to win the bet, even 1 Euro
Market
Non golf revenue at clubs growing
Spa and full restaurants at 19th hole
+18 % increase in golf holes played
Golf & poker days, ‘bogo’
This quote by Peter Drucker highlights the importance of marketing to organizational success.
What Is A Benefit:
• How the new product or service will serve the customer.
• What’s in it for ME!
• What will the product do to improve, enhance, or change for the better the quality of life.
• Benefits listen to the wants and needs of customers
Overtly Articulate Benefits
• Beware of “Implied” benefits and of beating around the bush....beware of BS
• If you are overt in communication you receive full force. If you utilize an implied
benefit, you reduce the net impact of the communication. To be really simple about it....
• Example....a pipe flowing at 100 gal/min.....close the valve half way 50 gal/min
- It takes twice as long....it costs twice as much in media
• Consumers are overwhelmed…they only use about 2% of the available information
• You can not insult someone when talking about their need fulfillment
• Don’t show off what you have...tell what you can do for them
Increasing Focus On Benefit Causes Many Challenges
• Unarticulated benefits
• Archetype research where we get in touch with inner child
• It’s a challenge in many over worked categories
How to find benefits
• Love your brand...often times we don’t love them like we should
• Answer the question....Don’t Sell Me......Sell Me......
• There are always ways to uniquely communicate benefit
- Look at the world in a different way..... (Gillette story)
Benefits can be EMOTIONAL or RATIONAL
• We’re not talking about just emotional words
• We’re talking about emotional Benefits
- Nike....aspirational- How it’ll make you feel
• The more intangible, the more important strategy becomes
Overt Visualization of Benefit
• Magic Moments
• Pictures tell the story
• Rocket Package (Get other great examples)
• Perfection Game
Impact of DIFFERENT REASONS TO BELIEVE (no difference)
Overt Articulation of Reason to Believe
- The more unique the benefit the greater the importance of reason to believe
41 % Pedigree : Benefits are supported through a tangible pedigree such as history of the
products creation, the company who created it or the source of the formula or the
technology behind the idea.
46 % Demonstration: Shows the product in use providing tangible support that it will
do what it says it will do.
42 % Overt Kitchen Logic: Overtly articulates why and how the benefit will be
delivered in common sense language.
34 % Implied Kitchen Logic: The concept uses inference as to why the product works.
It implies common sense.
45 % Sensory Feedback: Provides sensory feedback that the benefit is being delivered.
41% Testimonial: Overt endorsement of the delivery of the benefit.
(customers, research studies, celebrities, experts, etc.)
60 % Guarantee: The company promises the customer will receive something back if
the benefit is not delivered.
Varies Mortgage A Name: Leverage an existing brand name that has a trust
equity with customers.
Household Name = 51 %
Not A Household Name = 35 %
Impact of DIFFERENT REASONS TO BELIEVE (no difference)
Overt Articulation of Reason to Believe
- The more unique the benefit the greater the importance of reason to believe
41 % Pedigree : Benefits are supported through a tangible pedigree such as history of the
products creation, the company who created it or the source of the formula or the
technology behind the idea.
46 % Demonstration: Shows the product in use providing tangible support that it will
do what it says it will do.
42 % Overt Kitchen Logic: Overtly articulates why and how the benefit will be
delivered in common sense language.
34 % Implied Kitchen Logic: The concept uses inference as to why the product works.
It implies common sense.
45 % Sensory Feedback: Provides sensory feedback that the benefit is being delivered.
41% Testimonial: Overt endorsement of the delivery of the benefit.
(customers, research studies, celebrities, experts, etc.)
60 % Guarantee: The company promises the customer will receive something back if
the benefit is not delivered.
Varies Mortgage A Name: Leverage an existing brand name that has a trust
equity with customers.
Household Name = 51 %
Not A Household Name = 35 %
Impact of DIFFERENT REASONS TO BELIEVE (no difference)
Overt Articulation of Reason to Believe
- The more unique the benefit the greater the importance of reason to believe
41 % Pedigree : Benefits are supported through a tangible pedigree such as history of the
products creation, the company who created it or the source of the formula or the
technology behind the idea.
46 % Demonstration: Shows the product in use providing tangible support that it will
do what it says it will do.
42 % Overt Kitchen Logic: Overtly articulates why and how the benefit will be
delivered in common sense language.
34 % Implied Kitchen Logic: The concept uses inference as to why the product works.
It implies common sense.
45 % Sensory Feedback: Provides sensory feedback that the benefit is being delivered.
41% Testimonial: Overt endorsement of the delivery of the benefit.
(customers, research studies, celebrities, experts, etc.)
60 % Guarantee: The company promises the customer will receive something back if
the benefit is not delivered.
Varies Mortgage A Name: Leverage an existing brand name that has a trust
equity with customers.
Household Name = 51 %
Not A Household Name = 35 %
Eureka! Bootcamp RECAP
JUMP START YOUR BRAIN LOGO
The Universal Theory of Creativity
Ideas = (BOS) S
FF
WINNING WAYS LOGO
Marketing Physics™ First Law: Overt Benefits
Customers maintain established behaviors until they come in contact with an overtly
appealing alternative benefit force.
Marketing Physics™ Second Law: Real Reason To Believe
A new brand will hit the market with a trial force equal to the strength of its
benefit times the strength of it’s reason to belive. Thus: Trial Force = B x RTB.
Marketing Physics™ Third Law: Dramatic Difference
The only way to disrupt marketplace equilibrium is through introducing a benefit and
reason to believe pair that is significantly different than currently exists.
Flip back and forth between the two options.
Back to stimulus
When deciding what to do on vacation
- Blank sheet with numbers
- Photo
- Repeat, repeat...which is easier
stimulus multiplies ideas in your mind, like crossing waves in the ocean
Vacation Example
1. Blank Sheet
2. Here’s the old way
A. You come up with a list of tired ideas - grandma’s, Disney, Walt’s Gator Farm
B. Vacation Stimulus Shot:
C. How many more ideas will you get when you let your mind react with all of these things?
D. Is it cheating? NO, it’s smart.