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“…the business enterprise has two –
and only these two – basic functions:
marketing and innovation. Marketing
and innovation produce results; all the
rest are costs.”
- Peter Drucker
Hult International Business School
Strategic Innovation
Thomas Hall
http://brandworksglobal.com/
Radar Golf

Place a tiny electronic tag inside
golf balls to make them easy to find

4
Radar Golf

 Would you fund/launch this venture?
 What questions would you ask?

5
Assess Strength of…
New Venture Team
Opportunity
Industry
Business Model
Why Bother Innovating?
Extend Your Business
Take Customers Away

Classic Study - Involves a Coffee Cup
 What pay to buy the cup?

$ 3.12

 What would you sell yours for?

$ 7.12

NET: Promise a BENEFIT advantage

that is DOUBLE the Competition
Intense Interest
High

Purchase
Probability

8
7
6
5
4
3
2

Low

1
0
0

1
Not at all

2

3

4

5

6

New & Different

7

8
Very

9
What Strategy Has Highest Margin?
Higher Margin
What Makes a Great Idea?
3. Dramatic Difference
3. PROFIT

1. PROMISE

1. Overt Benefit

2. PRODUCT
(or Service)

2. Real Reason to Believe
14
Example - New Automobile Suspension
System

Feature

Benefit

- Dynamic Control

- Reduced Roll Over Risk

- RD 20 Wheel stiffness

- Improved Ride Comfort
Example of Numeric Benefit

“Cut Cold Sore
Healing Time
In Half”
Specific & Numeric
BE REAL
Tell the TRUTH &
do what you promise.
Common Sense
Expert Testimonial
Pedigree

15 Years Old
Exclusively Matured In
Sherry Oak Casks
Demonstration - Visualization
Sensory Feedback
What a Guarantee!
Dramatically Different
(Harvard Business Review)

370%
Greater chance of profitable
success for ideas that are
Extremely/Very Unique
How Many Ideas Do We Need?
3,000 raw ideas result in
300 written up resulting in
125 projects resulting in
17 project development efforts
1.7 projects introduced
For 1.0 success...

.03% Success Rate
Where do we find innovative ideas?

28
What is Possible?

31
I cdnuolt blveiee that I cluod aulaclty
uesdnatnrd what I was rdanieg. The
phaonmneal pweor of the hmuan mnid
Aoccdrnig to rscheearch at Cmabrigde
Uinervtisy, it deosn't mttaer in what oredr the
ltteers in a word are, the olny iprmoatnt
tihng is that the first and last ltteer be in the
rghit pclae. The rset can be a taotl mses and
you can still raed it wouthit a porbelm. This
is bcuseae the huamn mnid deos not raed
ervey lteter by istlef, but the word as
a wlohe.. Amzanig huh?

32
Creativity
Edward De Bono





Western thinking
Lateral thinking
PO (Provocative Operation)
Six Hats

33
Creativity
Howard Gardner
 get infant-like
 three conditions
- expertise
- relevant domain
- backed by experts

34
35
Clones create Clones
What do you see when you
see a rose?

Beauty
Beauty
Beauty
36
Diversity at Work!
What do you see when you
see a rose?

Beauty
Vitamin
C Tea
Rose Water

Tango
37
How do you create a diverse environment?
HBDI

New Brain Research
http://live.wsj.com/video/what-is-your-cognitive-mode/61C1C2E3-248C-425F-999E-DBB23690C869.html?KEYWORDS=new+brain+research#!61C1C2E3-248C-425F-999E-DBB23690C869
Why do you need stimulus?
Where To Go On Vacation?
Related Stimulus
Unrelated Stimulus
Where can we find stimulus?
Traditional Ways…

Trends

Insights

Market

45
A Fourth Way…

Reapplying Technologies from
One Category to Another
Create the next new
dramatically different
Golf idea
Golf Stimulus
Trends

 Big data - All knowing
 Social media - Mobile
 Sustainability - Societal
 Consumer Power - Connected
Technology

 Bluetooth strip on neck
 Memory implants
 Temporary Social Media
 Prenatal DNA Sequencing

Insights

 I play to forget my troubles
 I like to play with my women’s group
 I want to drive longer than my friends
 I want to win the bet, even 1 Euro
Market

 Non golf revenue at clubs growing
 Spa and full restaurants at 19th hole
 +18 % increase in golf holes played
 Golf & poker days, ‘bogo’
Borrowed Brilliance






Fedex
Ben and Jerry’s
Hult Intl Bus School
Emirates Airlines






General Electric
Sachin ‘Little Master’
Boston Red Sox
United Nations
Golf Stimulus
Trends

 Big data - All knowing
 Social media - Mobile
 Sustainability - Societal
 Consumer Power - Connected
Technology

 Bluetooth strip on neck
 Memory implants
 Temporary Social Media
 Prenatal DNA Sequencing

Insights

 I play to forget my troubles
 I like to play with my women’s group
 I want to drive longer than my friends
 I want to win the bet, even 1 Euro
Market

 Non golf revenue at clubs growing
 Spa and full restaurants at 19th hole
 +18 % increase in golf holes played
 Golf & poker days, ‘bogo’
PO – Lateral Thinking







Change the normal order
Break a category ‘law”
Reapply a new technology
Eliminate a critical function
Exaggerate a positive
Golf Stimulus
Trends

 Big data - All knowing
 Social media - Mobile
 Sustainability - Societal
 Consumer Power - Connected
Technology

 Bluetooth strip on neck
 Memory implants
 Temporary Social Media
 Prenatal DNA Sequencing

Insights

 I play to forget my troubles
 I like to play with my women’s group
 I want to drive longer than my friends
 I want to win the bet, even 1 Euro
Market

 Non golf revenue at clubs growing
 Spa and full restaurants at 19th hole
 +18 % increase in golf holes played
 Golf & poker days, ‘bogo’
Create the next new
dramatically different
Golf idea
How Does an Idea Become
an Opportunity?
Experience Hult 2013 - Prof Tom Hall

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Experience Hult 2013 - Prof Tom Hall

Editor's Notes

  1. This quote by Peter Drucker highlights the importance of marketing to organizational success.
  2. What Is A Benefit: • How the new product or service will serve the customer. • What’s in it for ME! • What will the product do to improve, enhance, or change for the better the quality of life. • Benefits listen to the wants and needs of customers Overtly Articulate Benefits • Beware of “Implied” benefits and of beating around the bush....beware of BS • If you are overt in communication you receive full force. If you utilize an implied benefit, you reduce the net impact of the communication. To be really simple about it.... • Example....a pipe flowing at 100 gal/min.....close the valve half way 50 gal/min - It takes twice as long....it costs twice as much in media • Consumers are overwhelmed…they only use about 2% of the available information • You can not insult someone when talking about their need fulfillment • Don’t show off what you have...tell what you can do for them Increasing Focus On Benefit Causes Many Challenges • Unarticulated benefits • Archetype research where we get in touch with inner child • It’s a challenge in many over worked categories How to find benefits • Love your brand...often times we don’t love them like we should • Answer the question....Don’t Sell Me......Sell Me...... • There are always ways to uniquely communicate benefit - Look at the world in a different way..... (Gillette story) Benefits can be EMOTIONAL or RATIONAL • We’re not talking about just emotional words • We’re talking about emotional Benefits - Nike....aspirational- How it’ll make you feel • The more intangible, the more important strategy becomes Overt Visualization of Benefit • Magic Moments • Pictures tell the story • Rocket Package (Get other great examples) • Perfection Game
  3. Impact of DIFFERENT REASONS TO BELIEVE (no difference) Overt Articulation of Reason to Believe - The more unique the benefit the greater the importance of reason to believe 41 % Pedigree : Benefits are supported through a tangible pedigree such as history of the products creation, the company who created it or the source of the formula or the technology behind the idea. 46 % Demonstration: Shows the product in use providing tangible support that it will do what it says it will do. 42 % Overt Kitchen Logic: Overtly articulates why and how the benefit will be delivered in common sense language. 34 % Implied Kitchen Logic: The concept uses inference as to why the product works. It implies common sense. 45 % Sensory Feedback: Provides sensory feedback that the benefit is being delivered. 41% Testimonial: Overt endorsement of the delivery of the benefit. (customers, research studies, celebrities, experts, etc.) 60 % Guarantee: The company promises the customer will receive something back if the benefit is not delivered. Varies Mortgage A Name: Leverage an existing brand name that has a trust equity with customers. Household Name = 51 % Not A Household Name = 35 %
  4. Impact of DIFFERENT REASONS TO BELIEVE (no difference) Overt Articulation of Reason to Believe - The more unique the benefit the greater the importance of reason to believe 41 % Pedigree : Benefits are supported through a tangible pedigree such as history of the products creation, the company who created it or the source of the formula or the technology behind the idea. 46 % Demonstration: Shows the product in use providing tangible support that it will do what it says it will do. 42 % Overt Kitchen Logic: Overtly articulates why and how the benefit will be delivered in common sense language. 34 % Implied Kitchen Logic: The concept uses inference as to why the product works. It implies common sense. 45 % Sensory Feedback: Provides sensory feedback that the benefit is being delivered. 41% Testimonial: Overt endorsement of the delivery of the benefit. (customers, research studies, celebrities, experts, etc.) 60 % Guarantee: The company promises the customer will receive something back if the benefit is not delivered. Varies Mortgage A Name: Leverage an existing brand name that has a trust equity with customers. Household Name = 51 % Not A Household Name = 35 %
  5. Impact of DIFFERENT REASONS TO BELIEVE (no difference) Overt Articulation of Reason to Believe - The more unique the benefit the greater the importance of reason to believe 41 % Pedigree : Benefits are supported through a tangible pedigree such as history of the products creation, the company who created it or the source of the formula or the technology behind the idea. 46 % Demonstration: Shows the product in use providing tangible support that it will do what it says it will do. 42 % Overt Kitchen Logic: Overtly articulates why and how the benefit will be delivered in common sense language. 34 % Implied Kitchen Logic: The concept uses inference as to why the product works. It implies common sense. 45 % Sensory Feedback: Provides sensory feedback that the benefit is being delivered. 41% Testimonial: Overt endorsement of the delivery of the benefit. (customers, research studies, celebrities, experts, etc.) 60 % Guarantee: The company promises the customer will receive something back if the benefit is not delivered. Varies Mortgage A Name: Leverage an existing brand name that has a trust equity with customers. Household Name = 51 % Not A Household Name = 35 %
  6. Eureka! Bootcamp RECAP JUMP START YOUR BRAIN LOGO The Universal Theory of Creativity Ideas = (BOS) S FF WINNING WAYS LOGO Marketing Physics™ First Law: Overt Benefits Customers maintain established behaviors until they come in contact with an overtly appealing alternative benefit force. Marketing Physics™ Second Law: Real Reason To Believe A new brand will hit the market with a trial force equal to the strength of its benefit times the strength of it’s reason to belive. Thus: Trial Force = B x RTB. Marketing Physics™ Third Law: Dramatic Difference The only way to disrupt marketplace equilibrium is through introducing a benefit and reason to believe pair that is significantly different than currently exists.
  7. Flip back and forth between the two options. Back to stimulus When deciding what to do on vacation - Blank sheet with numbers - Photo - Repeat, repeat...which is easier stimulus multiplies ideas in your mind, like crossing waves in the ocean Vacation Example 1. Blank Sheet 2. Here’s the old way A. You come up with a list of tired ideas - grandma’s, Disney, Walt’s Gator Farm B. Vacation Stimulus Shot: C. How many more ideas will you get when you let your mind react with all of these things? D. Is it cheating? NO, it’s smart.