Signature Mortgage had a manual, paper-based application process that required customers to either go to a retail branch to sign documents or wait for documents to be couriered to their homes. Many customers found it inconvenient to go to a branch, so they opted to receive the documents via mail. During the time it took for the application package to arrive, customers would often shop around for loan products from other lenders. In order to remain competitive, Signature Mortgage needed to provide a faster and more convenient application process.

1. Case Study
IBM Software Banking
Signature Mortgage Corporation provides thousands of customers
with creative, low-cost and hassle-free mortgage solutions. Founded
in 1996, the company has closed more than USD2 billion in
residential mortgages.
Challenge
Signature Mortgage had a manual, paper-based application process
that required customers to either go to a retail branch to sign
documents or wait for documents to be couriered to their homes.
Many customers found it inconvenient to go to a branch, so they
opted to receive the documents via mail. During the time it took for
the application package to arrive, customers would often shop around
for loan products from other lenders. In order to remain competitive,
Signature Mortgage needed to provide a faster and more convenient
application process.
Solution
Signature Mortgage worked with IBM Business Partner Silanis
Technology Inc. to implement a solution based on Silanis e-SignLive
integrated services and the IBM SmartCloud™ Engage (formerly
LotusLive™ Engage) social collaboration service. The solution enables
customers to complete, review, initial and sign mortgage applications
electronically in the cloud.
The SmartCloud Engage service delivers cloud-based, integrated web
conferencing and social collaboration capabilities—including file storing
and sharing, instant messaging and activity management—to simplify
and improve daily business interactions with customers, partners and
colleagues. Because the service is built on an open web platform,
Signature Mortgage can integrate solutions from other vendors and
IBM Business Partners such as Silanis, creating a seamless user
experience across applications and business processes.
Signature Mortgage
reduces loan
processing time
IBM SmartCloud Engage empowers customers
to complete applications online
Overview
Slow, paper-based loan processing
To remain competitive, Signature
Mortgage needed a faster and more
convenient loan application process.
Sharing documents on the cloud
Working with IBM Business Partner
Silanis Technology Inc., the company
implemented a cloud-based solution
using Silanis e-SignLive integrated
services and the IBM SmartCloud
Engage social collaboration service.
Closes more loans faster
Signature Mortgage now processes
loans in less than 25 days, compared
to a national average of 45 to 60 days,
and loan volume has jumped more than
30 percent.
Solution Components:
Software
• IBM SmartCloud™ Engage
• Silanis e-SignLive
Business Partner
• Silanis Technology Inc.

2. LOC14229-USEN-01
“Our customers now have the ability to electronically
review and sign applications from the convenience
of their homes or offices. No more time is wasted
manually printing, shipping, signing, returning
and verifying applications.”
— Bob Catlin, president, Signature Mortgage
For example, by adding the Silanis e-SignLive services, the lender
offers a simple, efficient and cost-effective way to sign completed
application documents online. Signature Mortgage simply invites
new customers into the e-SignRoom in the SmartCloud Engage
service where digitized loan documents and disclosures are
presented to the customers for their review and e-signatures.
Intuitive “click-to-sign,” “click-to-initial” and “click-to-accept”
arrows appear throughout the documents, prompting users to
electronically sign and initial in all the right places with a click of
the mouse. No software or plug-in needs to be downloaded
or installed.
An executive dashboard enables Signature Mortgage to monitor
the status of pending customer applications. The lender can see
which customers have signed what documents and when, allowing
more timely follow-up and prompt corrective action as needed to
close pending applications quickly.
Benefits
• Faster loan processing with applications returned in 24 to 48 hours
instead of seven to 10 days and loans closed in less than 25 days
compared to a national average of 45 to 60 days
• 34-percent increase in loan volume and approximately USD30
thousand additional revenue per month
• 85-percent reduction in shipping costs for a USD1.5 thousand
savings per month in hard costs
For more information
To learn more about IBM SmartCloud for Social Business service
offerings, contact your IBM sales representative or IBM Business
Partner, or visit: ibmcloud.com/social
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