Non-formal education systems need ISO 29990 certification to gain international visibility, grow in their business and become a reputed brand. The slide-show provides good knowledge on ISO29990 and how to implement it.

1. VARINDER KUMARVARINDER KUMAR
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2. SERVICES OFFERED
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3. AGENDA
DEVELOPMENT OF ISO 29990
ISO 29990:2010 STANDARD : CONCEPTS
ISO 29990:2010 STANDARD : SCOPE
ISO 29990:2010 STANDARD : STRUCTURE
ISO 29990 : FACTS & FEATURES
ISO 29990:2010 STANDARD : REQUIREMENTS
ISO 29990:2010 STANDARD IMPLEMENTATION
OUTCOMES
QUESTIONS

4. DEVELOPMENT OF ISO 29990
 Millions of learning service providers (LSP’s) offering thousands of non formal education and training courses. There was no standard or guidelines to ensure quality of non formal education.
 For learners , there is no mechanism to compare the similar kind of non formal education offerings from various LSP's.
 Corporations consider knowledge as one of the key factors required for effective and efficient management and education is increasingly being regarded as a business-oriented service. To address all these issues, ISO 29990 was prepared by Technical Committee ISO/TC 232, Learning services for non-formal education and training.

5. DEVELOPMENT OF ISO 29990
 Enhancing service quality in the field of learning
 Enhancing the comparability and transparency of learning services
 Optimizing ’ business processes
 Maximizing LSPs’ organizational effectiveness
 Protecting learners’ rights
 Reducing the possibility of discrimination and technical trade barriers in transnational learning services caused by using national standards *LSP : Learning Service Provider
MAIN OBJECTIVES OF ISO/TC 232

6. ISO 29990:2010 Standard : Concepts
 Standard enables change of focus from "training“ to "learning" to meet the undefined need of the learners. The replacement also ensures a focus on the outcome of the training with respect to the needs of the individual or the sponsoring entity – for example “how much learner has gained”
The term “learning services” has been instead of “educational services” which again emphasizes the results (outcome) of the learning process.
Standard ensures that the LSP should have a Financial and risk Management System in place to safeguard the learners against pre-closure of LSP’s *LSP : Learning Service Provider

7. ISO 29990:2010 Standard : Scope
Scope
This International Standard specifies basic requirements for providers of learning services in non-formal education and training.
NOTE 1 In cases where the learning service provider is part of an organization that delivers products (goods and services) in addition to learning services, this International Standard only applies to the unit providing the learning services.
NOTE 2 Examples of non-formal education and training could include vocational training, life- long learning and in-company training (either outsourced or in-house)
*Non-formal education : Definitions
Ref : http://www.iiep.unesco.org/fileadmin/user_upload/Research_Highlights_Emergencies/Chapter12.pdf - >
"Any organized and sustained educational activities that do not correspond exactly to the definition of formal education. Non-formal education may therefore take place both within and outside educational institutions and cater to persons of all ages.
Ref : ISO 29990:2010 ->
(learning services) organized educational activity outside established recognized formal systems of elementary, secondary or higher education

8. ISO 29990:2010 Standard : Structure
Source : https://www.iso.org/obp/ui/#!iso:std:53392:en

9. ISO 29990:2010 Standard : Structure
Foreword Introduction 1 Scope 2 Terms and definitions 3 Learning services 3.1 Determining learning needs 3.2 Design of the learning services 3.3 Provision of learning services 3.4 Monitoring the delivery oft he learning services 3.5 Evaluation carried out by learning service providers 4 Management of the learning service provider 4.1 General management requirements 4.2 Strategy and business management 4.3 Management review 4.4 Preventive actions and corrective actions 4.5 Financial management and risk management 4.6 Human resources management 4.7 Communication management (internal/external) 4.8 Allocation of resources 4.9 Internal audits 4.10 Feedback from interested parties Annex A(informative) Business plan content Annex B(informative) Information for management system reviews Annex C(informative) Preventive actions and corrective actions Annex D(informative) Examples of core competencies for learning service providers Annex E(informative) Correspondence between ISO 29990:2010 and ISO 9001:2008 Bibliography

10. ISO 29990:2010 Standard : Structure
Two Main Sections : Section A – focuses on learning services and Section B - on management of the learning service provider Learning services 3.1 determining learning needs 3.2 design of the learning service 3.3 provision of learning services 3.4 monitoring of delivery of the services 3.5 evaluation carried out by the provider Management of the learning service providers 4.1 General requirements 4.2 Strategy and business management 4.3 Management review 4.4 Preventive and corrective actions 4.5 Financial and risk management 4.6 Human resources 4.7 Communication management 4.8 Allocation of resources 4.9 Internal audits 4.10 Feedback from interested parties Management actions affect Learning services.

11. Learning Service Provider
Learner
Learning Services
Management of LSP
PROCESSES INTERACTION (PDCA APPROACH)
4.10
4.9
4.8
4.7
4.6
4.5
4.4
4.3
4.2
CONTINUAL IMPROVEMENT
Document / Record Control
Business Planning
Feedback
Internal Audits
Resource Management
Financial/Risk Management
CA/ PA
Management Review
4.1
Communication Management
HR Management
3.1 Determine Learning Needs
3.2
Design Learning Services
3.3
Provide Learning Services
3.4
Monitor Delivery of Learning Services
3.5 Evaluate Learning Services

12. ISO 29990 : FACTS & FEATURES
•ISO 29990 follows the PDCA cycle
•The standard focuses on the competency of LSPs.
•It is intended to assist organizations and individuals to select an LSP who will meet the organization's needs and expectations for competency and capability development
•ISO 29990 can be used to certify LSPs for non formal education such as Vocational training; life-long learning; in-company training (either outsourced or in-house)
•ISO 29990 is not and should not be used as a replacement for formal education system but can be used as a tool to improve the formal system

13. ISO 29990:2010 STANDARD : REQUIREMENTS
3. Learning Services (Clause 3.1 to 3.5)
Conduct learning need analysis which will
Identify what skills and knowledge the learners already have
Highlight skills, knowledge and or competencies that need improvement
Identify clearly what learner wishes to achieve
Outline and define expectations and goals from the learners
Identify the content that best suits students needs
Determine what competencies and knowledge base required of the tutor for delivering course
Analyze whether the course matches learner's needs and expectations
Determine the most appropriate delivery format - class based, online or a mix of these and other formats such self-study
Determine the course duration, schedule, timings etc
Ways and means to enhance the sense of ownership and involvement of the learner as well as the trainer
determine the suitable evaluation mechanisms for assessing the effectiveness of the course
Identify any obstacles or difficulties which may arise during course delivery
Determine what can realistically be achieved with the current resources
Communicate the course fee , tuition fee, learning material fee etc to the learners or their sponsoring body.
This is for guidance purpose only and not a comprehensive list. You need to purchase the standard to understand the clause wise requirements.

14. ISO 29990:2010 STANDARD : REQUIREMENTS
4. Management of the LSP (Clause 4.1 to 4.10)
Organization shall determine the following
Define role and responsibilities for the management system
Document appropriate procedures for performing various jobs/tasks related to the core activities
Establish document and record control procedures considering the applicable contractual and legal requirements
Develop , document and maintain a business plan which includes business strategy and business objectives.
Document management review procedure and maintain records
Document procedures (Corrective and preventive actions ) for managing non-conformities
Establish a documented financial management system and a business continuity system based on its risk assessment
Determine and maintain the competencies required for delivering the courses.
Records of job descriptions reflecting the competency requirements
Measurement and evaluation criteria for competencies and performance of staff/trainers
Records for competency evaluation and competency enhancement in case of competency gaps This is for guidance purpose only and not a comprehensive list. You need to purchase the standard to understand the clause wise requirements

15. ISO 29990:2010 STANDARD : REQUIREMENTS
4. Management of the LSP (Clause 4.1 to 4.10) – continued
Records of continuous professional development
Records of feedback taken from the staff regarding their motivation and job satisfaction
Ensure that all legal requirements as well as basic principals of human rights are met and are reviewed regularly.
Establish two-way communication for internal and as well as external stakeholders
Maintain sufficient staff with required competencies for delivery of courses
Maintain required infrastructure for meeting delivery requirements of courses for example computers, projectors etc. It can be appropriate lighting , machines or equipment , working and learning environment etc.
Establish procedures for conducting internal audits, determine and implement correction, corrective action and Preventive action based on RCA.
Records for closure acceptance and review of non-conformities
Establish a feedback and complaint management system.
Maintain records for analysis, response and action based on feedback or complaints This list is for guidance purpose only and not a comprehensive list. You need to purchase the standard to understand the clause wise requirements

16. ISO 29990:2010 STANDARD : REQUIREMENTS
Mandatory Documents :
Quality Manual
Quality Policy
Business plan
Document control procedure
Control of records
Documented Curriculum for courses
Evaluation criteria for staff
Evaluation criteria for the learning's/courses offered
Learning Need analysis Procedure
Internal Audits Procedure
Preventive and Corrective Action Procedure
Management Review Records
Financial Management System
Risk Management
Complaint Management Procedure
Feedback Procedure - analysis and action

17. ISO 29990:2010 STANDARD : REQUIREMENTS
Other documents : Based on LSP’s requirements
 Procedure for managing learners with difficulties
Communication procedure
Asset List – infrastructure
Applicable contractual and legal obligations
And more

18. ISO 29990:2010 STANDARD : REQUIREMENTS
RECORDS :
Candidate information gathering form with consent for learning needs analysis
Candidate requirements gathering form - language, culture, literacy or other special needs . This can be a part of the Candidate information form.
Candidate course joining form with his objectives or goals for the course
Course delivery agreement - detailing course objectives, duration, timings etc along with course fee and fee schedule and payment modes.
Records of AMC for any specific equipment required for delivery of courses
Records for learning delivery, assessment , monitoring and evaluation.
Job Descriptions and Competency assessment records for the staff
Continued professional development records and performance records of the staff
Roles and Responsibilities
Staff Feedback on their motivation and job satisfaction
Candidate Feedback on learning
Internal Audit Records
Management Review Records
CAPA Records

19. ISO 29990:2010 STANDARD IMPLEMENTATION
Purchase your original copy of ISO 29990:2010 standard
Designate Quality Management Representative
Establish and document your processes and Quality Management System
Determine objectives
Establish a business plan, financial management system and risk management system
Deliver the learning services in accordance with established processes
Monitor and measure efficiency of learning services and compliance with procedures
Identify opportunities for improvements
Perform Internal Audits/Identify non-conformities
Analyze Internal Audit results
Perform root cause analysis wherever applicable and take corrective actions and preventive actions,
Perform Management Review Meetings
Implement Management Review decisions / changes to your system
Invite a 3rd party Certification Authority for External Audit
Implement any actions required to close non-conformities raised during certification audit.
Get the certification after auditors approve the closures.
CELEBRATE 
Maintain and continuously improve your Quality Management System

20. OUTCOMES
Benefits to Learner
Transparency/comparability of offers with international recognition
Optimized learning processes
Enhanced Learning Experience
Availability of resources, including competent trainer
Stronger professional qualifications
Higher value for the employer

21. OUTCOMES
Benefits to Learning Service Provider
Excellence of Training Programs
Clearly defined and documented processes
Recognition through ISO certification
Vehicle for continuous improvement /optimization
Active participation of staff in processes of change
Leadership position in the competitive market

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