By Mr. Jamie Donoghue, Adjunct Lecturer, NUS-ISS A DevOps way of working promises many benefits; from faster delivery to a more stable operating environment. But it’s not all about the technology! To successfully implement and sustain DevOps, you must look at your people first. Here, Jamie introduces the key roles that are critical success factors for any DevOps implementation and take a look at the career paths available to take you from your current role, to one that will be in high demand.

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#ISSlearn
ORGANISING FOR DEVOPS
PEOPLE BEFORE PROCESS AND TECHNOLOGY
August 2017 / Jamie Donoghue
© 2017 National University of Singapore. All Rights Reserved

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Introduction
2© 2017 National University of Singapore. All Rights Reserved
Jamie Donoghue
Director and Principal Consultant
MBA, CISA, CGEIT, CISM, CRISC, COBIT, P3O, MSP, PRINCE2,
PMP, ITIL Expert, ScrumMaster, DevOps, Six Sigma (GB)
Jamie, a dual citizen of the UK and NZ, has spent over 19
years improving IT Services for public and private
organisations in the UK, Australia and South East Asia.
His experience spans the full spectrum of IT functions
including: IT Governance, Business Development,
Management, Consultancy, Programme and Project
Management , Service Management and Technical
Specialist roles
jamie@visionled.co

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Why DevOps?
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Portfolio
Traditional Framework Integration
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ProgrammeProject
(multiple)
Operations (BAU)
Customer
Strategic
Objectives
Customer
Strategic
Objectives
Programme
Vision
Programme
Vision
Target StateTarget State
Project
Outputs
Project
Outputs
Customer
Objectives
Achieved
Customer
Objectives
Achieved
New
Benefits
New
Benefits
New
Outcomes
New
Outcomes
New
Capabilities
New
Capabilities
forms RFP / Mandate
developed in to
defines the
creates
transitions to
realises
delivers
Development

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Transformation Roadmap
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1
2
3
4
5
Siloed
Functions
IT
Services
Business
Services
Business
Outcomes
 Individual
specialists
 Reporting on
individual
performance
 Very slow to
change
 Grouped
specialists
 Reporting on
function
performance
 Quite slow to
change
 People aligned
to IT services
 Reporting on IT
service
performance
 Slow to change
(annually)
 People aligned
to Business
services
 Reporting on
Business Service
performance
 Faster to change
 People aligned to
Business Outcomes
 Reporting on
realisation of
outcomes, benefits
and strategy
 Fastest to change
DevOps

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What is DevOps?
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What is DevOps?
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DevOps People
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DevOps Processes
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DevOps Technology
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Why People First?
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Key DevOps Roles
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Release
Manager
Scrum
Master
Agile
Service Manager
Test
Engineer
Continuous Delivery
Architect
Software
Developer
DevSecOps
Engineer
Site Reliability
Engineer
Agile
Process Owner
Automation
Architect
CX / UX
Architect
XA
Professional
Customer
Support
DevOps Leader

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Demand in Singapore?
• System Administrator (DevOps Team)
• https://sg.jobsdb.com/sg/en/job/system-administrator-400003003292418
• Senior DevOps Engineer ($12 – 20k)
• https://sg.jobsdb.com/sg/en/job/senior-devops-engineer-400003003291770
• DevOps Engineer - Linux, Python, Trading Firm, JavaScript
• https://sg.jobsdb.com/sg/en/job/devops-engineer-linux-python-trading-firm-
javascript-400003003290150
• Senior DevOps Consultant ($9 – 12k)
• https://sg.jobsdb.com/sg/en/job/senior-devops-consultant-
400003003289411
• AWS DevOps Manager
• https://sg.jobsdb.com/sg/en/job/devops-manager-400003003289634
13© 2016 National University of Singapore. All Rights Reserved

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Demand in Singapore?
• DevOps Architect
• https://sg.jobsdb.com/sg/en/job/devops-architect-400003003281944
• DevOps Practice Lead
• https://sg.jobsdb.com/sg/en/job/devops-practice-lead-400003003268356
• DevOps Infrastructure Engineer
• https://sg.jobsdb.com/sg/en/job/devops-infrastructure-engineer-
400003003265143
• Software Engineer - DevOps ($7 – 9k)
• https://sg.jobsdb.com/sg/en/job/software-engineer-devops-
400003003276309
• Deployment - using DevOps
• https://sg.jobsdb.com/sg/en/job/deployment-using-devops-
400003003269752
14© 2016 National University of Singapore. All Rights Reserved

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Demand in Singapore?
• Scrum Master (Contract)
• http://jobs.monster.com.sg/details/21100210.html
• Docker Chief Architect - $50 / hr (Work from Home)
• http://jobs.monster.com.sg/details/21081965.html
• Director (Digital Services)
• http://www.monster.com.sg/job-vacancy-director-digital-services-sciente-
international-pte-ltd-singapore-10-20-years-21020921.html?sig=js-4--1
• Head of Engineering
• http://jobs.monster.com.sg/details/21030925.html
• Technical Manager, DevOps
• http://jobs.monster.com.sg/details/20705206.html
15© 2016 National University of Singapore. All Rights Reserved

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Next Steps
DevOps Foundation (3 Days)
Day 1
• Why DevOps
• How does DevOps increase IT Performance
• Common DevOps and Automation Solutions
• Recommended Measurements for DevOps Success
• Core DevOps Principles
Day 2
• Integrating DevOps and Other Frameworks (Agile, Lean, ITIL)
• Building a DevOps Culture
• Daily DevOps Practices
Day 3
• DevOps Foundation Exam
• Role-play: Implementing and Managing DevOps
16© 2016 National University of Singapore. All Rights Reserved

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Next Steps
Specialise
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Need More Information?
• http://devopsinstitute.com/courses
• https://devops.com/
• https://www.iss.nus.edu.sg/executive-
education/executive-education
18© 2016 National University of Singapore. All Rights Reserved
https://www.amazon.com/Phoenix-Project-
DevOps-Helping-Business/dp/0988262592
Read this book!

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THANK YOU 
19© 2017 National University of Singapore. All Rights Reserved
Jamie Donoghue
jamie@visionled.co
Goh Boon Nam
issgbn@nus.edu.sg