An infographic created for Veritas Business Critical Services, highlighting the service offerings to simplify support, maximize return and protect your infrastructure.

1. The enterprise needs more than traditional support
Data loss threatens your business
The challenge is clear
Figure 3
61% of IT
decision-makers suffered at
least one of the following in the
past 12 months: 2
Resulting in loss of 2
45% 39% 32%
employee
productivity
unplanned
downtime
security
breach
data
loss
revenue
customer
confidence/
loyalty
37% 23% 29%
71%
of IT decision-makers
are not fully
confident in their
organization's ability
to recover
information
following an
incident.3
Most severe consequences of data disruption:3
64%
of surveyed global
IT decision-makers
say data protection
is "totally critical" to
their organization's
success.3
87%
of organizations are
considered behind the
curve for data
protection maturity.3
Loss of new business
opportunity
Loss of employee
productivity
Loss of revenue
Delay in product/service
development:
Loss of customer
confidence/loyalty
47%
36%
34%
24%
20%
RECOVER
GREATER VALUE
91%
of business process
and application pros
say high cost of
ownership is a
significant or very
significant business
problem with
Enterprise Software.1
83%
of CIOs said traditional
application support
and maintenance
processes are
inefficient as they deal
with and resolve
application incidents on
a case-by-case basis.1
38%
of Global 2000
companies’ IT
budget is spent on
application support
and maintenance
—about $11.3m for
each company.1
You need Veritas’
best – BCS Premier
Veritas Business Critical Services Premier
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Simplify
A single point of
contact who
acts as your
champion within
Veritas.
Maximize
Proactive help from
highly experienced
technicians who help
you maximize the
value of your
technology
investment.
Protect
Rapid issue
resolution and
access to technical
education for your
staff to minimize
downtime.
Advance to Veritas
Business Critical Services
Maximize the value of your technology and
help minimize issues
The next generation
of support services
A named
services expert
designated for
your business
Rapid response issue
resolution by the
most experienced
technicians
Proactive planning
and risk
management
Included access to
Veritas technical
education
74%
of respondents consider
advanced expert services
as critical to supporting
their business.4
1
Karl Flinders, “Application support and maintenance costs increase 29%,” Computer Weekly, March 20, 2014
2
EMC, “IT Trust Curve 2013 Global Study”
3
Dennis McCafferty, “The Trillion-Dollar Cost of Downtime and Data Loss,” CIO Insight, January 20, 2015
4
CIO Custom Solutions Group, “The New Reality of Service & Support - Value takes center stage”
Support must evolve