1. Skills Profile
Summary of Qualifications
Ihab Ismail, ihab@consultant.com
-----------------------------------------------------
University graduate with BSc. first degree in
Physics/Math and second degree in Information
technology.
ITIL certified Telecommunication Engineer for
IT-Infrastructure and Wide Area Networking.
Deep expertise in related fields such as Service
Delivery Assurance, Customer Service, Project
Management, Transition & Transformation,
Sales Support and Business Development,
LAN/WAN Infrastructure, Procurement &
Logistics.
Served in different corporations around the
globe and still today, performed assignments on
various platforms from Turn-Key Enterprise
global solutions (design, Architecture and
implementation) to medium and complex
Data/Voice convergence projects.
In last few years I’ve added to my skills profile
valuable experience in the areas of Business
development, Bids and Risk management as
well as Offshoring and Outsourcing .
My proven long employment at Siemens Corp.
provided me an opportunity to readjust to
different core business circumstances and work
priorities. Experiencing the differences between
Industry sectors like renewable Energy, Health
and medical engineering or drive and
automation have strengthened my ability to
better understand critical models of demand
management and governance.
I have therefore a deep understanding for the
different IT needs of the different business
sectors and I’m able to closely coordinate with
different internal and external business units to
provide best practice solution and adequate
response to the need of the business.
This is why I’m familiar with required agility
and sensitivity to business need in a big
enterprise such as Siemens.
Hand on expertise in practice and theory for
Telecommunication Network topology and their
setup in different regions such as Europe, USA
and Middle East.
Engagement in IT-Infrastructure transition and
migration during joint venture international
projects or overseas short term delegation
missions.
Today in my position as GCM (global customer
management) I master coordination with
multiple service towers within the MS-GSA
account of Atos GmbH within regional EMEA
and North America.
Long employment with Siemens Enterprise in 5
different operating companies and divisions,
very much familiar with work procedure,
environment and internal processes of both
current and future mode of operation.
In practice I took the lead in establishing the
first Turn Key Solutions Business unit in Saudi
Arabia during my delegation as "On-Site Senior
WAN Engineer”.
During my 7 years-Service in North America I
contributed in Migrating Siemens Operating
Companies off the CIP topology and
coordinated their integration process in the
SNX environment. Four different assignments
within Siemens USA from early 2001 to late
2007.
Back in Europe as Senior Project lead for
passive and active Network at "Siemens Wind
Power" in Denmark reporting to Head Quarter
in Germany, responsible for re-design and
supervising implementation of the Network
Infrastructure of the Renewable-Energy Sector
in Brande and Aalborg and integrating it into
the Siemens corporate topology. An opportunity
during which I collected valuable experience in
team leadership and people management as I
head a team of 12 Company internal and 7
external Engineers and Technicians.
B.Sc. Physics/Math, Ihab Ismail
- Senior Customer Service Manager
- Service Delivery Assurance
- Transition & Transformation Manger
- Project Manager / Lead
- Bids and Sales Support
- Vendors Relation and Contract Manage
- Product life cycle management
- Enterprise Turn-Key Solutions
- International Joint-Venture Projects Coordination

2. Influenced by the US school of business, I’m
extremely customer oriented Delivery
Assurance Manager.
Driven diversity of platforms and work tools
such as Unix based Workstations, NT/ Windows
PC, LAN/WAN communication Hubs,
Switches, Routers and Mux's, theoretical and
practical engagement with Networks planning,
design, architecture and topology
implementation especially on the WAN side.
Familiarity with Network Protocols like X25,
FR, ATM, TCP/IP, etc., various set up such as
MPLS and VPN based connections, deploying
different connectivity methodologies such as
Terrestrial, Sea Cables lines, VSAT, Micro
Wave Wireless, and IP-Sec / VPN Tunnels via
managed Internet Service.
Experience in Customer's Requirement,
Escalation and Incidents Management, Market
Analysis, Project Management, due Diligence,
Product and SLA Management.
In the past some experience dealing with
Carrier Relation and Circuit Provisioning.
In early years I’ve closely worked in associated
fields to the IT business such Technical Pre-
Sales, Sales Support and Business Development.
Years of best practice experience in IT Product
Management and Turn-Key solutions.
Some experience via involvement in the areas of
PTT's Carrier relation, benchmarking,
managing vendors and third parties, public
relation and marketing analysis.
At the Siemens AG diverse assignments at CIT
Germany (former CIO) for internal
Infrastructure improvement such as CIPB, CIP,
SNX, MIS, and Extranet .
Excellent technical oriented pre-sales skill, have
participated in implementing the World Wide
Siemens Backbone with SBS-SCN and was
strongly involved in coordinating with CIO/CIT
departments over 10 years.
Three years IT-Consulting and remote field
support for Siemens Power Generation
Incorporation.
Deep Knowledge in DATA/VOICE
Convergence technology and methodology –
(Voice over Frame Relay, and Voice over IP)- ,
have contributed in promoting and managing
the Siemens COM (former ICN) VOIP solutions
such as the HiPath family products.
Experience in Network Data Center and
interfacing to Help Desk on related trouble
ticketing as an escalation and incident manager.
Excellent linguistic knowledge (also in the IT-
business Terminologies) fluently mastering
three languages: English, German, Arabic amd
Italian.
*****************************************

3. Industry experience:
 02/01/2001 - 06/30/2003
Oil & Gas
 01/01/1997 - 12/31/2000
Telecommunications
 07/01/2003 - 10/30/2006
Logistics
 10/01/1987 - today
IT Solutions – Consulting and Business
Advisory Services.
Language skill:
 Arabic, Expert
 English, Mother Tongue
 German, Expert
 French + Italian, Basic
Certification:
 Siemens (PM@Siemens),
Siemens - Project Director,
2006
 HP,
HP - AIS - HP OpenView,
1995
 Compaq,
Compaq - Compaq ASE Netware (ASE),
1990
 Cisco,
Cisco - Certified Network Associate Voice,
1999
 Cisco,
Cisco - Certified Network Associate CCNA,
1997
 AKAD Akademikergesellschaft für
Erwachsenenfortbildung,
AKAD - Methodology of work and leadership,
1986
 Cisco,
Cisco - Internetworking CCIP,
1999
 ITIL,
ITIL - Foundation Certificate in IT Service
Management,
2008
 Oracle,
SUN - Certified System Administrator I for Solaris x,
1996
Project experience in detail:
10/01/2014 - 30/03/2015
remote support for projects in North and Latin
America.
Laying hand for support and resource sharing
as well as cross towers resource mobilization
to support projects teams with regional
responsibilities. Diverse projects small to
medium or complex such as: “West Coast
Concentrator”, “Global L-3 Voice support”,
“ASN AdminGate in Brazil”, CERNER SHC
(Siemens Health Care) Carve Out”, “SDAC
IAM Identity Access Management in the US”,
“SIEM”, and “Issaqua west coast extension”,
….<just to mention a few!>
30/01/2010 - 11/30/2013
“NSN”, “CHESS”, “GAIN”, “McGraw-Hill”:-
Nokia-Siemens-Network project, CHESS
project to carve out SIS from Siemens
Network Landscape, GAIN project for
customer Siemens, the McGraw-Hill project
for Network & Data Center Management.
04/01/2009 – 31/12/2009
Munich, Germany:- SIS FMO Migration.
Managing and coordinating the technical
implementation for transitioning and
transforming the SIS corporate Infrastructure
from current mode of operation to the future
mode in preparation to carve out from
Siemens corp.
04/01/2007 - 11/30/2008
Brande, Denmark:- Energy Wind Power
Network re-design ((two major locations at
Brande and Aalborg + other 4 minor
locations))
Role in project: Project Lead including
managing staffing and resources for the
project, conducting interviews and assign
adequate human resources in the right aea at
the right time.
Responsible for redesigning the entire L2 + L3
Network infrastructure of the Danish Wind
Power Company "Bonus" to integrate the
aquired company into the Siemens corporate
network topology in conformance to the
Siemens security guide lines.

4. 02/01/2005 - 05/30/2005
Trinidad & Tobago:- Point Lisa Power Plant
in Trinidad
Role in project: Project IT-Coordinator
building Level-3 Data/Voice Network
Infrastructure at the plant
07/01/2004 - 04/30/2005
Kirkuk, IRAQ:- Rebuilding the IT-
Infrastructure at the Kirkuk Power Plant
in north Iraq during the war period and the
aftermath rebuilding efforts.
Role in project: PM
Together with external sub-contracted IT
parties, served as project manager responsible
for design and implementation of the new
Data and Voice Network to secure
communication between the Siemens PG on
site Engineers and the HQ in Orlando and
Erlangen. This includes rebuilding entire
passive and active IT-Infrastructure at the
Iraqi Kirkuk Power Plant during the War in
north Iraq.
Professional experience:
10/01/2006-10/30/2008
Project Manager, CSM/SDM Network Tower.
Erlangen, Germany:- combined function as project
manager and Network Service Delivery Manager at
the Energy Sector in Erlangen (IT ARE). internal
delegation to SIS Germany in Munich.
Delivery Account Management and Service
Quality. (SIS GO GIO NW G SQ)
• Remote site support function, enhancing
procedures for international coordination on
offshore projects. Active member on SIS
Networking Production Center developing turn key
global solution.
• Engaged in the SIS in-country service
optimization program.
• During 2008, solely responsible as Project lead
for the Siemens Wind Power Network redesign and
architecture, with target to convert the new Wind
Power acquisition (Bonus) into a Siemens
corporate IT security conform Infrastructure.
09/01/2004 - 09/30/2006
WAN Provisioning Engineer
Oralndo/FL USA:- WAN Provisioning Engineer
responsible for all WAN and IT-Infrastructure
activities of the Energy Sector Siemens Operating
Companies (Power Generation SOCs US wide)
A Full time WAN-Provisioning Engineer for
remote site support and related Project
Coordination within the “Network Remote Service
& Support of the IT-Infrastructure group” (Dept.
IT-371) @ Siemens Power Generation Inc.
(Siemens SPGI) in Orlando Headquarter of the
Americas, FL, USA
Conducted Assignments / Duty:
------------------------------
Dedicated assignment for the Siemens Power
Generation Inc. of the Americas (USA, Canada,
Latin America) IT-Group IT-371 (Ex IT-751),
Orlando, FL, as a Corporate Network Engineer
responsible for remote service support and IT-
infrastructure, coordinate field support as well as
corporate enterprise solutions, in addition,
managing Carriers and their deliveries,
provisioning of circuits and negotiating related
quotes, consult PG end users in regard to
Telecommunication solutions that meet the
expectation of their changing Business.
Provisioning, Procurement, support, implementing,
and managing delivery assignment that often
extended to other areas such as troubleshooting and
coordination of Problems resolving assuring high
degree of systems availability.
This Role requires timely fashion sensitive
interfacing among Network Admin. team,
Telecoms, vendors, Departments liaison Managers,
IT Finance, Purchase, end users at the core
Business.
• First line of contact for IT remote service and
network support.
• single point of Contact for various SPGI core
business units to associate their IT requirement,
responsible for executing connectivity requests or
consulting and support remote users on their plans
for WAN related activities and to assure service
delivery.
• SPGI nationwide Data Circuits Provisioning and
Procurement including daily contact with LEC and
vendor counter partners.
• Project managing, design, planning, and
provisioning, as well as implementation
Supervisory of IT Turn-key solution for end users
campuses and project sites America wide, full
engagement during ongoing off shore projects in
Europe, Middle East, Africa, and South America.
Coordinating with IT Network Design Engineers,
preferred certified Carriers, and the CIO
organization in implement associated plans for CIP

5. (Corporate IP) to SNX (Siemens MPLS based
Network Exchange), or to MIS (Managed
Internet Service).
• Coordinate and interact with Carrier LCM
Team on Network Transport Migration issues,
assist on driving a CIO process driven steps to
achieve Compliance with corporate IT-
Security and CIO guide Lines, including
arrangement for fail over tests, scheduling
events on remote sites, and planned outages
notification.
• Coordinate Circuits Turn up and assist
interactively during physical Cutover,
providing logistical and technical support to
remote field dispatches during installation,
repair, or maintenance tasks.
• Coordinate with SPGI responsible GDP
(global Data Pool) Editors and IT responsible
logistics Team for SAL. SCD/GAL, and to
update and clean up records related to SWPC
Org-Chart and Telephony-DB, perform
necessary administrative duties as required to
maintain corporate CIO and Siemens Power
Generation database for circuit related
information (Worldwide Cities Code list,
GNS, SAL, and SCD Registry), interacting
with SAL/SCD Admin in Germany on same
behalf.
• Supervise administrative logistics with
“Siemens-NIC DB” , safe guarding the IP-
pool Address assignment
• Assist in Network infrastructure
demobilization, alternation, or upgrading.
Terminate or upgrade circuits accordingly,
interfacing with Finance and Inter-Company
Billing groups to arrange for Billing changes
and Carriers notification.
• Consulting end users on available IT-
connectivity methodologies, such as MPLS
based SNX, point to point, alternative
managed internet service via SDSL, full or
fractional T1 circuits, VPN Tunneling,
Wireless Microwave, as well as VSAT rapid
dispatch Satellite units.
• Process and technical documentation of the
PG portion on IT-Infrastructure across
corporate backbone.
• Close coordination with LAN procurement
and Desktop support Admin. Team during my
WAN design and implementation.
• IT Project Management in its Enterprise sole
definition from efficiently aligning resources,
supervising business activities, driving
implementation schedules, safe guard strategic
objectives, Statement of work and due-
diligence all the way through escorting the end
phase of monitoring performance, safe
guarding SLA, as well as coordinating the
overall work portfolio .
08/01/2003 - 08/30/2004
Enterprise Consulting Engineer
Alpharetta/GA USA:- Enterprise Consulting
Engineer at SARCOM Enterprise Inc., USA, FL.
As consultant for Siemens Energy in Alpharetta
GA and Orlando FL. participated in the rebuilding
of the IT-Infrastructure for Siemens Power plants
in Iraq during the US-Iraqi war
In the USA, Worked for the US Firm “SARCOM
Enterprise Inc.” as an Enterprise Engineer
consulting customers on IT turn key solutions,
reporting to the branch office of Orlando, FL.
Later, I was Stationed at the “Siemens Power
Generation Inc.”
{Ex SWPC, Siemens Westinghouse Power Corp}
of Alpharetta, GA Premises as an “on customer site
Project Manager”, and therefore as a dedicated
Network task force Engineer for remote and field
support service of the SPGI organization reporting
to the IT Dept. (IT-751) in Orlando, FL.
Assignments / Duty:
--------------------
• Consulting Customer on Wide Area Network
related issues, securing Telecommunication on PG
Sites USA wide, project manage, design,
provisioning, and implementing PG own Data
complex Network and coordinate with Siemens
contracted Carriers such as AT&T and MCI for
backbone tie-up and functionality.
• Migration Customer corporate IP Network to a
VPN based Infrastructure multi-access, any to any
Network, deploying tunneling through commercial
Internet with secured Firewall, encapsulation, and
Encryption features using Cisco and Nortel HW
and SW products.
• Project managing planning, provisioning,
delivery, as well as implementation of WAN
solutions for the customer campuses nation and
NAFTA wide.
• Remotely from the Americas consulting and
assist implementing variety of Power Generation
off shore complex projects in the Middle East
(such as in Iraq), I was also engaged on various
Projects in Central and Latin America as well as
the Caribbean such as Peru, Venezuela, Mexico
and Trinidad&Tobago.

6. 02/01/2001 - 07/30/2003
Network Service Delivery Manager / Executive
Account Manager for Network Services
Duluth/GA USA:- Executive Account Manager
for Telco Network Services / Solutions Architect at
SBS Inc., Duluth, GA. in the USA
Moved to the USA, transferred to Siemens
Business Services (SBS Inc.) based out of Duluth,
GA. (USA) where I was positioned within the TNS
Organization (Telco Network Services) for the
CIP-PMO project {i.e. “Corporate-IP Project
Management Office”} as a Network Service
Delivery Manager and Technical Sales.
During the period of October 2001 to March 2002-
actively participated in planning and implementing
migration of the Network Help Desk from Duluth,
Georgia to the Company’s merger Network
Solution Center of Mason, Ohio.
Primary Assignments / Duty:
---------------------------
• Responsible for matrix management of cross-
functional activities associated with contracted
deliverables and associated project milestones.
• Project and business management to ensure
Service delivery quality meets the contracted
specifications of time frame, SLA, scope of work
and Budget Guide Lines.
• Coordination with vendors, operational units,
Engineering, and Carrier Relation to secure Wide
Area Network service for Siemens Operating
Companies in the NAFTA Region (USA,
MEXICO, and CANADA), and to integrate their
Network topologies within the Concern Corporate
IP (CIP) Environment.
• Provisioning and managing sites turn up,
responsible for WAN circuits migration and cut-
over scheduling and supervising.
• Acting as single interface to the customer on a
daily basis to assure proper implementation of
contractual design and terms as per SLA in a
timely fashion.
01/01/2000 - 01/30/2001
WAN-Products manager/IT-Consultant
Jeddah, Saudi Arabia:- As IT Consultant and
WAN Engineer at Siemens Limited in Jeddah,
responsible for building up the "turn key solutions
Enterprise" business unit for former ICN (Siemens
COM)
On one year short term delegation as stationed
senior WAN Engineer from Siemens Germany to
Siemens Ltd. of Jeddah, Saudi Arabia, in the
Middle East.
Assignment / Duty:
------------------
• IT-Consultant and technical Pre-Sales Engineer,
responsible for establishing new Siemens-ICN
“Enterprise Turnkey Solution“ Business Unit in the
Saudi Kingdom.
• Establishing Tier-One & Two Help Desk for
Network trouble shooting and on-site IT related
problems, creating technical deployment and
dispatch group for remote sites support of the
Siemens group in the Gulf Region.

7. 05/01/1995 - 12/31/1999
WAN Engineer
Munich, Germany: Senior WAN Engineer for
Africa and the Middle-East Regions. Responsible
for establishing the new corporate Data/Voice
Network topology for SCN in the Region.
Joined the Siemens Operating Company SBS
(Siemens Business Services GmbH & Co OHG),
Division of SCN (Siemens Corporate Network),
During which a change in the course of my career
IT-Platform became obvious, a shift from main
frame and work station LAN based application area
to the field of Wide Area Networking and
Telecommunication has taken place, I was then
attached to the group of WAN Engineering,
worked on the planning and implementation of
WAN turn key solutions in different Regions like
Europe, Asia Pacific, Africa, and the
Mediterranean. During relatively short period I was
promoted to the senior WAN Engineer for Africa
and the Middle-East Region..
Primary Assignment / Duty:
----------------------------
• Network Analysis, Planning, Design, and
Implementation.
• Data and Voice Convergence (VOFR & VOIP).
• Responsible for securing the communications of
Siemens Subsidiaries and Project Sites in Africa
and Middle East with the Headquarter in Germany.
• Integrating Network feeder lines of these
premises within the Siemens world wide Corporate
Backbone.
• Design and migration of heterogeneous Networks
using different
Communication protocols such as X.25 Packet
Switching, Frame Relay, ISDN, IP, and ATM.
• Multi vendors Hardware were used for the
installation and Set up of such solutions.
secondary Assignments:
-------------------------
• Technical Consultation.
• Analysis of Network Infrastructure in foreign
Countries.
• Optimization of the LAN-WAN interface through
innovative Network Planning, re-designing and
deployment of new solution products.
• Carrier Relations with different PTTs in Europe
and rest of the world.
• Tests of different H.W. & S. W.
Telecommunication Products specially in the field
of Wide Area Networking.
05/01/1989 - 04/30/1995
Unix based Workstation Administrator /
Internet Administrator
Munich, Germany:- As Unix based Workstation
Administrator, also responsible for Internet
application and administration for the Siemens AG,
department for Information Organization, central
function.
Assignment / Duty :
-------------------
• Intensive work on the Unix Platform.
• Application Programming in C-Shell, C, C++,
ADA, and PEARL.
• Maintenance, Upgrade, and Update of the
operating System and running Programs.
• Supervision the Mainframe Network Access and
trouble shooting of DEC-net and TCP/IP based
Networking Problems.
• Installing the Unix based workstations and
configuring various Unix system versions such as
BSD-4, Linux, System V, and Solaris.
• Responsible for administration and configuration
of Unix
Communication tools such as E. Mail, E. News,
and Domain Name Services (DNS).
• Worked as Internet administrator on various Unix
Platforms such as Sun-Micro system, Silicon
Graphics, and HP Work-Stations.
10/01/1987 - 04/30/1989
Main Frame Administrator / Programmer
Munich, Germany:- Main Frame administrator
responsible for VAX/ULTRIX and VAX/VMS
operating systems and users applications, Also as
Programmer (e.g DCL, B & C Shell, Turbo-Pascal,
ADA and C+)
 Employed at the ZFE-IO-2, Division for
Research and Development, department of
Information Technology at Siemens AG in
Munich, Germany.
Assignment / Duty :
• VAX/VMS & VAX/ULTRIX Computer Systems,
Main Frame Users Administration.
• Test and modification of public domain software
for deployment at the Company Data Center.
• Writing required user’s interface to the VMS
System in DCL Command language and in Shell
Scripts (C & Born Shell) for the Ultrix Operating
System.
• Programming in Pascal & Fortran the Mainframe
System Resource Accounting and statistics
analysis.

8. Tabular Listing: Technical experience, Tools & Methods:
Division Skills Level From To
Administration &
Infrastructure
Administration & Infrastructure General Expert 01/01/1996 11/30/2008
Business Intelligence Business Intelligence General Advanced 04/01/1999 09/30/2000
Data integration for Informations Systems Advanced 10/01/1995 12/31/1999
Enterprise BI (Strategy, Architecture) Expert 10/01/1998 09/30/2001
Enterprise planning and implementing Expert 10/01/1997 12/31/2003
Finance Controlling and auditing Basic 01/01/2001 09/30/2001
Asset Management Advanced 09/01/2003 09/30/2006
Performance Management (BSC, BPM) Advanced 07/01/1997 09/30/1999
Performance of Logistic Chains Basic 01/01/2003 09/30/2003
Production Controlling and Planning Advanced 10/01/2005 09/30/2006
Administration and Consolidation of Master Data Basic 01/01/1994 12/31/1995
Collaborative Lifecycle
Management
Consulting and Conception Advanced 10/01/1996 07/31/2002
Product Lifecycle Data Management Advanced 01/01/2000 10/01/2000
Customer Relationship
Management
CRM Assessment Advanced 09/30/1997 07/16/2009
CRM Multi Channel Strategy Advanced 09/30/1997 07/16/2009
Communication and Introduction Management for CRM Expert 09/30/1997 07/16/2009
Customer Care Expert 09/30/1997 07/16/2009
CRM General Advanced 09/30/1997 07/16/2009
Marketing Basic 09/30/1997 09/30/1999
Sales Advanced 10/01/1994 01/01/2001
Service Advanced 10/01/1987 09/30/1993
Enterprise Content
Management
Collaboration Advanced 07/30/2003 09/30/2006
Communication Architectures and Technologies Advanced 02/01/2001 12/31/2006
Enterprise Content Management General Advanced 08/01/1999 11/30/2000
Finance & Controlling Finance & Controlling General Basic 10/01/2004 09/30/2005
Procurement Procurement General Medium 01/01/2000 07/16/2009
Product Lifecycle
Management (PLM)
PLM General Advanced 01/01/2000 09/30/2003
Product Development Advanced 01/01/2000 09/30/2003
Product Planning Advanced 01/01/2000 09/30/2003
Strategic Planning &
Controlling
Strategic Planning & Controlling General Advanced 07/01/2004 09/30/2005
Intercultural Background Foreign Background (Life/Work) Expert 10/01/1993 07/16/2009
Intercultural Background General Expert 10/01/1993 07/16/2009
Leadership of International Teams Expert 10/01/1993 07/16/2009
Work in International Teams Expert 10/01/1993 07/16/2009
Leadership Background Disciplinary Leadership Medium 01/01/2000 01/31/2001
Leadership Background General Advanced 01/01/2000 12/31/2008
Technical Leadership Advanced 10/01/1998 01/31/2001
Project Role Change Request Manager Advanced 02/01/2001 06/30/2003
Claim Manager Advanced 10/01/2002 06/30/2003
Consultant Advanced 01/01/2000 01/31/2001
IT Engineer Expert 10/01/1992 12/31/2000
Program Manager Advanced 02/01/2001 09/30/2002
Project Manager Advanced 08/01/2003 12/31/2008
Quality Manager in Projects Advanced 10/01/2002 09/30/2004
Project Team Leader Advanced 02/01/2008 11/30/2008

9. Division Skills Level From To
Proposal Manager Advanced 10/01/2004 12/31/2008
Risk / Opportunity Manager Advanced 10/01/2002 07/31/2003
Solution Architect Expert 04/01/2003 12/31/2008
ANSI . Advanced 10/01/1990 12/31/1999
ATM . Advanced 04/01/1997 09/30/2000
BGP4 . Advanced 01/01/2003 12/31/2008
DHCP . Basic 01/01/1995 12/31/2007
DNS . Advanced 10/01/1995 09/30/1998
FDDI . Basic 01/01/1994 04/30/1998
Frame-Relay . Expert 10/01/1992 09/30/2001
FTP . Advanced 10/01/1987 07/16/2009
HTTP . Advanced 10/01/1993 09/30/1996
HDLC . Advanced 10/01/1994 09/30/2000
IPX . Advanced 10/01/1990 07/31/1998
ISDN . Advanced 10/01/1997 09/30/2002
ISO General Knowledge Advanced 01/01/1999 12/31/2002
ISO 9000 Basic 01/01/1999 12/31/2002
ITIL General Knowledge Advanced 10/01/2006 07/16/2009
MPLS . Advanced 04/01/2003 12/31/2008
NAT . Advanced 01/01/2004 12/31/2006
PPP . Advanced 10/01/2004 12/31/2006
RIP or EIGRP LAN-routing . Medium 01/01/2003 09/30/2005
SMTP . Advanced 10/01/1993 09/30/1997
Token Ring . Basic 01/01/2000 01/31/2001
Telnet . Expert 10/01/1987 07/16/2009
TCP/IP . Expert 10/01/1990 07/16/2009
VLAN . Expert 10/01/2004 12/31/2008
X.400 . Basic 01/01/1996 12/31/1998
X25 . Expert 10/01/1993 12/31/1998
SIEMENS General Advanced 03/01/1993 01/31/2001
MobiX Mobile Solution Basic 03/01/1995 09/30/2001
Siemens Group General Expert 01/01/1997 07/16/2009
Telco & Media Telco Advanced 01/01/2003 09/30/2005
Business Development SOA - KnowHow (Sarbanes-Oxley Act) Medium 10/01/2004 09/30/2006
Strategy Development: Business Strategies and Sales
Strategies
Advanced 05/01/2002 09/30/2004
Change Management Cultural Assessment Advanced 01/01/1998 09/30/2005
General Advanced 02/01/2001 09/30/2005
Transition Management Advanced 02/01/2001 09/30/2002
Conflict Management General Basic 10/01/2004 05/30/2005
Consulting Methods and
Techniques
Solution Design Advanced 10/01/2004 09/30/2006
Strategy Consulting Medium 10/01/2003 09/30/2004
Contracting Methods and
Techniques
Contracts General Advanced 12/01/2000 07/16/2009
General Advanced 12/01/2000 07/16/2009
Negotiations General Expert 12/01/2000 07/16/2009
Service Level Agreement Advanced 12/01/2000 07/16/2009
Engineering Methods and
Techniques
Connectivity Advanced 01/01/1997 12/31/2000
Migration - Infrastructure Migration Advanced 01/01/2004 12/31/2008
Networks Advanced 01/01/1996 12/31/2008
Networks - Routing and Switching Advanced 10/01/1994 12/31/2008

10. Division Skills Level From To
Operating Systems Advanced 10/01/1987 09/30/1993
Provisioning Expert 10/01/2002 09/30/2005
Escalation Management General Advanced 02/01/2001 09/30/2003
IT Architecture General Advanced 10/01/2004 12/31/2008
IT Carve out/Mergers & Acquisitions Advanced 10/01/2004 12/31/2008
IT-Consolidation Advanced 10/01/2004 12/31/2008
IT Service Management Conception of Process Models (ITIL) and Organization Advanced 01/01/2006 09/30/2007
Due Dilligence Advanced 09/30/2006 09/30/2008
Incident Management Advanced 01/01/2002 06/30/2003
Problem Management Advanced 01/01/2002 06/30/2003
IT System Concepts Communication Networks - Broadband Advanced 10/01/1997 12/31/2008
MAN Advanced 10/01/2004 12/31/2008
Networks Expert 10/01/1993 12/31/2008
Networks - Remote Access (RLA, RAS) Advanced 01/01/2008 07/16/2009
VPN (Virtual Private Networks) Advanced 01/01/2006 12/31/2008
Voice over IP Expert 10/01/2002 12/31/2008
WAN Expert 10/01/1994 12/31/2008
Workstations Advanced 10/01/1991 12/31/1994
Sales Support Methods and
Techniques
Sales General Advanced 01/01/1995 12/31/1999
Quality Management General Basic 04/01/2008 09/30/2008
Presentation Techniques General Advanced 01/01/1999 07/16/2009
Project Management Methods
and Techniques
Carve In / Carve Out Framework SAG CIO Advanced 10/01/2005 12/31/2008
Change Order Management Advanced 10/01/2005 12/31/2008
Customer Management Advanced 10/01/2005 12/31/2008
General Advanced 10/01/2005 12/31/2008
Milestone Trend Analysis Advanced 10/01/2005 12/31/2008
Outsourcing Framework Advanced 10/01/2005 12/31/2008
Project Planning Advanced 10/01/2005 12/31/2008
Project Reporting Advanced 10/01/2005 12/31/2008
Team Management Advanced 10/01/2005 12/31/2008
Partner Management
(Supplier, Subcontractors,
Consortium Partners)
General Advanced 01/01/2004 12/31/2008
Market Analysis / Market
Research
General Medium 01/01/1999 12/31/2000
Cisco Firewall Advanced 01/01/1998 09/30/2005
IOS (Internet Operating System) Advanced 01/01/1998 09/30/2005
Router Advanced 01/01/1998 09/30/2005
VPN Advanced 01/01/1998 09/30/2005
Voice Advanced 01/01/1998 09/30/2005
UNIX General Knowledge Medium 01/01/1993 09/30/1995
Oracle SUN - General Knowledge Basic 01/01/1993 09/30/1995

11. Further Education and Periodical Training:
From To Description Details
03/31/2009 03/31/2009 DIS-Schulung Sicherer Umgang
mit E-Mail.
DIS Training: Email security and
applications.
Jährliche Schulung zum Thema Datenschutz und Informationssicherheit.
Yearly training and certification in Data Protection and Information
Security.
03/27/2009 03/27/2009 DIS-Schulung Sicherheit im
Internet/Intranet
DIS Training: Securely using
Internet/Intranet .
Jährliche Schulung zum Thema Datenschutz und Informationssicherheit
Yearly training and certification in Data Protection and Information
Security
11/16/2008 11/20/2008 PRL-E.C - Basis of successful
project management
Basics of project management
Project goals / agreement on project goals
Factors of project success
Leadership in projects
Effective communication
Project start up and project conclusion
Project status meeting
Structuring the project
Planning, monitoring and controlling the course of the project
Team development
Conflict management
06/12/2007 06/15/2007 Advanced Wide Area Networking
(Netzwerktechnologien)
05/10/2007 05/11/2007 ITIL (IT Infrastructure Library)
08/29/2007 08/29/2007 IMS (Integriertes Management
System)
07/18/2007 07/20/2007 VOIP (Voice over IP, Methoden
und Technik)
07/07/2007 07/07/2007 Compliance Schulng der Siemens
AG.
Compliance and Ethic at
Workplace.
06/18/2007 06/18/2007 Sicherheit am Standort Erlangen
On-Site Security at the Erlangen
Premises.
05/29/2007 05/31/2007 Erste Hilfe am Standort Erlangen
(Teil-1 & Teil-4)
First Aid Training: Help and Methodology, Part s 1, 2, 3 and 4.
05/24/2007 05/24/2007 Sicheres Arbeiten im Büro Security at Office and production premises.
02/01/1985 09/01/1985 German Literature-Institute of
Germanistic, Uni of Salzburg
German Literature.
07/01/1982 02/28/1983 Further Study - Fort-Steilacoom
Com College, Tacoma, WA, USA
Data Processing and Information Technology.
English Literature.
11/01/1980 09/30/1981 Postgraduate Studies in
Spectroscopy and Photometry.
Cairo Institute of Astronomy and Technology, Faculty of applied
Science, Cairo University.
Contact: Ihab Ismail
Senior Tower Service Manager
Delivery Assurance and Project Management
Regionally dedicated Account for the Americas
Phone: (+49) 1522 – 1898- 747 // (+1) 407- 391-7222
E-Mail: ihab@consultant.com // ismail.family444@gmail.com // ihmismail@gmail.com