Emails are the main communication channel used by employees in the workplace. Since their inception, messaging software solutions have not evolved much and no adequate professional email solution exists. Worse still, if one compares professional and personal messaging solutions, few significant differences emerge, except license prices. In a report from CRS (Corporate Social Responsibility), a quantitative study of 2000 employees of a major bank concluded the following about emails: • Emails generate a communication overload because of the large volume of messages that employees receive but do not have time to process (or that are not even meant for them!) • A cognitive overload results from the increasingly important task of sorting emails Moreover, we argue that email processing follow-up can also be a problem and a source of stress. Although emails are a fast, direct and easy-to-use communication channel, they have become a source of stress and anxiety for users. And what can even be said about the option to mark a message as “read” or “unread”? It can have negative consequences. How many times have you forgotten to respond to an email because you marked it as “read”? If every email that is assumed to be “read” had indeed been processed, people would know. However, this concept generates more problems than solutions. The purpose of this presentation is to show you how IMAIL tackles this problem while taking into account all the needs of today’s businesses. Website : http://www.imail.solutions/en

1. EMAILS : stress sources

2. EMAILS CAUSE STRESS AND ANXIETY IN EMPLOYEES,
BECAUSE EMPLOYEES ARE OVERWELMED BY THE VOLUME
OF INFORMATION THEY RECEIVE BUT CANNOT NECESSARILY
READILY ACCESS. (ORSE Source)
EMAILS RESULT IN COMMUNICATION OVERLOAD
BECAUSE EMPLOYEES RECEIVE LARGE NUMBERS
OF EMAILS THAT THEY CANNOT PROCESS OR THAT
ARE INTENTED TO OTHERS. (ORSE Source)
COGNITIVE OVERLOAD RESULTS FROM
INCREASINGLY IMPORTANT EMAIL
SORTING. (ORSE Source)

3. CAUSES
of stress and anxiety

4. Causes
INTERNAL EMAILS + EXTERNAL EMAILS = TOO MANY DAILY EMAILS

5. Causes
WASTE OF TIME / UNFINISHED WORK

6. Causes
FEW FUNCTIONALITIES: READ/UNREAD

7. SOLUTIONS
Too many emails
(both internal & external)

8. External emails
FAIR EMAILS DISTRIBUTION BETWEEN COLLABORATORS
THANKS TO SMART ROUTING THROUGH IMAIL

9. External emails
EMAIL PROCESSING FOLLOW-UP IS AVAILABLE
 NO EMAIL IS FORGOTTEN

10. External emails
EMAILS CAN BE SHARED BETWEEN COLLABORATORS
 LESS FORWARDING  MORE COLLABORATIVE WORK

11. External emails
CLEARER AND MORE LIMPID INTERFACE
 ONLY EMAILS THAT REQUIRE PROCESSING ARE DISPLAYED

12. External emails
THANKS TO RESPONSE TEMPLATES,
WRITING REPLIES TAKES SIGNIFICANTLY LESS TIME
 KNOWLEDGE SHARING DEVELOPMENT

13. Internal emails
THANKS TO INSTANT MESSAGING,
INTERNAL COMMUNICATIONS ARE EASIER
 ENHANCED INTERNAL COMMUNICATIONS

14. Mails internes
INTERNAL MESSAGING
ENABLES EASIER SHARING BETWEEN COLLABORATORS
 ENHANCED INTERNAL COMMUNICATIONS

15. SOLUTIONS
Waste of time / unfinished work

16. Waste of time
FAIR EMAILS DISTRIBUTION BETWEEN COLLABORATORS IS POSSIBLE
THANKS TO SMART ROUTING THROUGH IMAIL
 NO FORWARDING  TIME IS SAVED

17. Waste of time
TAKING EMPLOYEE WORKLOAD INTO ACCOUNT
ENABLES AVOIDING OVERBURDENING THEM WITH WORK

18. Waste of time
TIME IS SAVED IN DAILY EMAIL MANAGEMENT THANKS TO
DASHBOARD ACCESS

19. SOLUTIONS
Few functionalities : read / unread

20. New functionalities
NO EMAIL IS FORGOTTEN THANKS TO EMAIL PROCESSING STATUSES
 CLEAR AND EASY-TO-UNDERSTAND OVERVIEW OF THE WORK TO BE DONE

21. New functionalities
THANKS TO A DASHBOARD, A GLOBAL OVERVIEW OF THE EMAILS
TO BE PROCESSED IS AVAILABLE

22. • SAVE TIME
• SHARE KNOWLEDGE
• DECREASE STRESS LEVELS
• IMPROVE THE PRODUCTIVITY
• ENSURE BETTER FOLLOW-UPS
• IMPROVE COLLABORATIVE WORK
• IMPROVE CUSTOMER RELATIONSHIPS
• IMPROVE INTERNAL COMMUNICATIONS
Advantages
With IMAIL

23. Follow us on
www.imail.solutions