Personal Information
Organización/Lugar de trabajo
San Luis Obispo United States
Sector
Education
Sitio web
http://impactlearning.com
Acerca de
Impact Learning Systems offers industry-accredited customer communications training for front-line service, sales, and support professionals.
Endorsed by leading trade associations, our training is research-validated to yield significant improvement in customer satisfaction, time-to-resolution, call handle times, and sales results as well as increased employee motivation. We generate positive business results!
Etiquetas
customer service
training
management
impactlearning
business
impact learning
human resources
development
employee
customer service training
success
case
call center
metrics
call center metrics
call resolution
impact learning systems
recommended
measurement
metric
customer satisfaction
ils
sales
average call duration
value
average handle time
acd
aht
call quality
documents
resource
escalation rate
fcr
first contact resolution
rate
first call resolution
ttr
time
resolution time
satisfaction
service
technical support
motorola
customer loyalty
sage software
success story
improving
realization
product devlopment
consulting
competition
email
writing
skills
buy in
discussion
needs assessment
praise
group
coaching
work
contests
goals
action plan
communication
telephone sales
telesales
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