IT organizations struggle to implement a properly managed test program which improves the quality of the software. A lack of understanding for business objectives impedes the tester’s ability to test effectively and efficiently, resulting in a position of testing without a real purpose. Critical Insight Aim for optimization to improve test effectiveness and efficiency. Improve the quality of your software by progressing through a series of test process areas to mature your test processes to an optimized state. Your software testing capabilities will not improve with an ad hoc approach. You need a roadmap for improvement that is based on a proven framework. Impact and Result Identify where your current test capabilities stand based on Info-Tech’s testing maturity framework. Build comprehensive test processes which provide structure to your test activities. Progress through the test processes in a developmental approach where higher level test processes build upon experiences from lower level processes. Involve business stakeholders as part of your project to ensure that the important components of the software under test is accounted for.