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Email Trend Watch:
Lessons learned in 2011 and
   what’s ahead in 2012
    Jeanette Brown, MBA
#Informz
If you can hear me and see my slide, please
   note this in the chat box to your right.

If you cannot hear, please try re-dialing in,
and let me know so I can be of assistance.
Email Trend Watch:
Lessons learned in 2011 and
   what’s ahead in 2012
    Jeanette Brown, MBA
Who is Jeanette Brown?
2011
Trend #1
Integrated Marketing
Move beyond logos
Educate Them
Integrated Marketing
Email and Social Media Together
Trend #2
Relevancy
Identify Interests
Timing Your Messages
Targeting Your Messages
Timing
Trend #3
Mobile
Mobile is STILL Hot!




          45%
Learn Where Members Are Opening
Learn Where Members Are Opening
Design for Mobile

 • Define a width of the message
     – Mobile only – 100%
     – Combination – 600-650 pixels
 •   Stick to 1 column
 •   Increase spacing between links
 •   Image control - <480 pixels
 •   Subject line - <30 characters
 •   Include a mobile version link at the top
Recap of 2011

    • Integrated Marketing

    • Relevancy

    • Mobile
2012
Trend #1
Mobile
Mobile Design

 • Readability

 • Connectivity

 • Text Message
LOL! OMG!
Events
Membership Benefits
Renewal
In Your E-Newsletter
Trend #2
Video
Video
How to use video

   • Showcase your group through testimonials
     from members.
   • Provide a sneak peek into the daily life of the
     CEO and other staff members.
   • Educate or promote an event.
Trend #3
Automation
Create a Strategy
                           Day 1 –
                                            Month 1 – Focus
                          Automated
     Member Joins                          on mailed benefits
                        email is sent to
                                           to confirm they are
                         new member
                                             receiving them.




       Month 9 –               Month 6 –        Month 3 –
    Retention efforts          Highlight        Highlight
         begin                  benefit          benefit
Trigger Mailing
Web can help e-mail
Trend #4
Deliverability
Deliverability
Unsubscribe vs Opt Out
Add to Safe List
Recap 2012
     • Mobile

     • Video

     • Triggered Mailings

     • Deliverability
Let’s Keep the Conversation Going

       Jeanette Brown
       brown@informz.com

       www.informz.com
       1.888.371.1842
       @informz

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Email Trend Watch 2012