In this latest edition of Insights Success - Best Companies to Work For, we are celebrating organizations that have excellent leaders at the top of their management getting their hands busy in keeping the work environment vibrant.
1. Vol. 10 | Issue 10 | 2021
B E S T
COMPANIES
TO WORK FOR
2021
GAVS Technologies
Humanizing the Employee
Experience at our
Values-Driven Workplace
Tech Set Go
How Companies are
Leveraging Technology to
Streamline the
Onboarding Process?
Employee Elevation
Essence of Employee
Engagement in the
Corporate World
2.
3.
4. Editor’s Note
eadership has been an important aspect
Lsince ages. History is proof of how
essential leadership qualities have
revolutionized how businesses work. With
leadership comes great responsibilities.
Entrepreneurs are considered to be great leaders
and heavily focus on quintessential
responsibilities. Following guidelines, keeping
the work environment easy, delivering quality
work are the essential aspects of any business,
and to follow these, dedicated chiefs/leaders are
of utmost importance.
Talking about leadership, the only quote that can
sum up this particular notion is - "If your actions
inspire others to dream more, learn more, do
more and become more, you are a leader."
· John Quincy Adams.
Leadership is not just showing the way, but it is
more inclined towards paving the way. Its essence
lies in inspiring to go beyond and achieve greater
things personally and professionally. We usually
forget to pause and think about critical aspects,
like learning, in the fast-paced life. A good leader
GOOD
LEADERSHIP
DEFINES GREAT
WORKPLACES
5. is also a good learner. Never give up attitude,
always learning from whatever life throws at you
is the best quality anyone can imbibe within.
To drive growth, learning is quintessential, and
that is where true leadership is challenged. If a
leader grows intellectually, they will empower
other individuals to channel their minds towards
growth. It becomes one of the necessary factors
for leaders to display and impart their knowledge
fairly.
Imagine a business having exemplary leadership
at its helm, driving the growth of not just its own
organization but society as a whole. People would
love to work at a place that imbibes and cultivates
good leadership that inspires others to be a part of
their work culture. It is not easy for businesses to
inculcate a robust work culture, be profitable and
make a difference in society.
A lot of organizations know this aspect and are
continuously striving to build a thriving work
culture that would invite amazing talent from
every corner of the world. And as stated above,
good leadership is the foundation of good work
culture.
That is why, in this latest edition of Insights
Success - Best Companies to Work For, we are
celebrating organizations that have excellent
leaders at the top of their management getting
their hands busy in keeping the work environment
vibrant. Our team has hand-picked a few
enterprises that are redefining how business
works by putting people first.
So, please flip through the pages of this edition,
and don't forget to keep an eye on the articles
curated by our in-house editorial team.
Read Along!
Sayali Sangewar
Managing editor
sayali.sangewar@insightssuccess.in
6. C O N T E N T S
12
08
elEVAte Business Solutions
Structuring Finance with
Best Solutions
GAVS Technologies
Humanizing the Employee
Experience at our
Values-Driven Workplace
7. Articles
20 16
24
Link8 Intelisystems
Pvt Ltd
India's Smart
Tech Ecosystem
Providers
Opiant Technologies
Driving Successful
Digital Transformations
for Businesses
28
Tech Set Go
How Companies are
Leveraging Technology to
Streamline the
Onboarding Process?
Employee Elevation
Essence of Employee
Engagement in the
Corporate World
9. Management Brief
Company Name
Mr. Gaurav Nikam -
Founder and CEO
GAVS Technologies
Pvt. Ltd.
GT Kannan
Founder and CEO
Indofil Industries
Limited
elEVAte Business
Solutions
S Chandra
Mouleswaran,
Vice President
DigiPeddle specializes in digital media marketing, SEO, web
development, social media management and search engine
marketing.
elEVAte offers a comprehensive bouquet of Corporate
Financial services/solutions. Each solution is customized
carefully, not only to cater to the business needs but also to
create maximum impact and economic value addition.
GAVS’ expertise in Artificial Intelligence, Machine Learning,
and Analytics enables healthcare players to achieve significant
business outcomes. Its mission is to drive digital transformation
in the healthcare industry.
Indofil's aim is to be in partnerships that can maximize business
potential, deliver value and create new markets, that can meet
current and future strategic goals.
Digipeddle
Rajinder Malhotra
CEO and President
Link8 Intelisystems
Pvt Ltd
Link8 Intelisystems Pvt Ltd is an IT services company, and
provides technology based ecosystem where it assists clients to
achieve their business objectives by successfully outsourcing
their business processes and functions in the area of technology
(IT) and Talent Acquisition .
Mr. Sharad Jain
CEO and Co-founder
COMPANIES
T O W O R K F O R
2021
BEST
Mahindra Accelo
Since its inception, Mahindra Accelo, a Mahindra
& Mahindra enterprise, has been a pioneer in
the customized processing of flat steels,
with its steel service centres set up across India and UAE.
Sumit Issar
Managing Director
Opiant Group
Opiant is consulting company with focus on delivering
Information Technology and business excellence through
various software solutions for mobile, web, and desktop
platforms in the most efficient and cost-effective manner.
Aarti Chitkara
and Nagendra Singh -
Directors
10. GAVS Technologies
he past 18 months have
Timpressed upon us how
ephemeral the world is, and
how it takes so little to entirely unsettle
the normal. We have been reminded
that our best laid plans can go awry.
We at GAVS have come to realize that
it is of paramount importance to build
a company that is humane, is
purposeful, and is driven by strong
values and a long-term vision. We
believe that these values and tenets
should be so tangible that they should
be almost tactile for every employee to
feel and touch.
Employee Experience is often
mistaken for some superficial elements
like offering foosball tables, mid-week
beer parties and coupons to a game. At
GAVS, we believe in running the
company on values that are immutable
and outlasts the test of time. These
values are the bedrock of all our
interactions with our clients,
colleagues, investors, and all other
stakeholders… and that, for us, is
humanizing our company.
Summarized as our RITE values, we
stand on the 4 pillars of Respect,
Integrity, Trust and Empathy. We
Respect the ideas, points of views,
approach of our employees, encourage
them and promote a genuine sense of
egalitarianism. All our interactions are
based on Integrity - you cannot be a
little dishonest. We need to Trust the
intentions of our colleagues. As an
organization, we are creating a culture
where the purpose of the organization
is larger than the individual interests
and there is a strong sense of trust
amongst all. And one of the most
important values that we would like to
celebrate and abide by is Empathy,
intellectual empathy, appreciating the
position of the other stakeholders and
being able to deliver in line with their
expectations.
We believe that the workplace stops
being just a place to mete out routine
duties, when you become empowered -
surrounded by inspiring colleagues and
are mentored by role models to work
towards a common goal as one big
team. 'Evolving Circles', the brand
element of GAVS, represents our
philosophy of 'Zero'. They represent
non-conformity and out-of-the-box
thinking; the rising of a thought that
could evolve into a big disruptive idea.
GAVS has always been at the cutting
edge of technology, and we want 'Zero'
latency in our efforts to create
competencies around newer
technologies and innovations that
could be an enabler for our clients and
partners.
We believe that the above goals are not
too lofty and unrealistic, but instead
are actionable and efficient practices
that lead to higher Client Satisfaction
and Employee Satisfaction scores and
higher sustainable value for the
organization. For us at GAVS,
Employee Experience (EX) is more
than the perfunctory 'feel good'
engagement. We are striving for a
higher purpose in terms of Innovation,
making a difference in Healthcare,
aligning Academia with the industry,
evolving as a true AI company, and
promoting #Chennaitotheworld. We
want to attract a group of individuals,
Humanizing the Employee Experience at our
Values-Driven Workplace
08 | October 2021 | www.insightssuccess.in
11. who are committed to make a
difference.
A combination of 'People First' culture,
deep-rooted values, and an emphasis
on EX as an organizational agenda
help us stay invested in a unified
vision. We look at EX in a two-fold
approach: Organizational Experiences,
the experience of how effectively
people interact with one another –
manager interactions and team
collaboration, diversity of ideas for
enriched culture of innovation; and,
Individual Experiences, the
personalization of experiences to drive
one's learning and growth journey,
well-being, inclusion, equity and
diversity, and rewards. This is powered
by Digital Experiences - the processes,
systems, and technology experience,
and the impact on enablement, and
operational excellence.
It is also one of GAVS' stated goal to
genuinely evolve as among the better
places to work for our women
employees and provide them with an
environment that engenders them to
"Lean In".
"What inspires me the most at GAVS is
the commitment of the leadership team
to foster a culture of innovation
through Diversity." says Soumika, who
joined us from a Top B-School to
anchor Corporate Communications;
she spearheads enGAge – GAVS'
monthly Newsletter and is a Diversity
Council Member.
We are acutely aware that GAVS
thrives entirely because of our people.
Before the onset of the COVID-19
pandemic, as an AI-led digital
transformation company, we had
pivoted our approach towards
employee experience. From candidate
experience to employee advocacy, our
framework of 'Hire to Rehire',
comprising of practices, guidelines,
had been designed to align with that
belief of enhancing employee
experience at every touchpoint. Now
with boundary-less talent, we continue
to personalize experiences and
supercharge this journey.
"Positive employee experiences are the
emotional accounts of any
organization. As we keep investing
more pleasant experiences into these
accounts, we get better returns", says
Aswin, who heads workspace
experience.
We start the candidate experience
journey, by treating all potential
applicants as customers. We are guided
by our SWAT (Smart, hardWorking,
Articulate, and Technologically
curious) framework to ensure cultural
alignment. Digital collaborative
technologies have transformed how we
work – from video interviewing
candidates on our Applicant Tracking
System, to piloting 1 question a day
employee check-in survey, to
Best Companies To Work For 2021
09 | October 2021 | www.insightssuccess.in
12. understanding the pulse of the
organization and gathering insights, we
have empowered our employees to
collaborate and work seamlessly.
"It's imperative that when we engage
with employees, especially new hires,
that it starts with the very first phone
call or connect. We must provide a
first-class experience from the
beginning even before associates join
the organization. In my role, it is
critical that we promote the GAVS
culture and world class employee
experience throughout the company."
says Joshua Goldstein, Talent
Management Leader, GAVS N.A.
We are consciously putting some key
digital experiences in place, to
compensate for the lack of tactile
engagements with our employees,
post-COVID.
1. Building stronger connects across
teams, their managers, and the
executive team
• A dedicated Employee Experience
Team plays the role of a 'Concierge'
creating a 7-star experience for our
employees to cater to
meaningfulness in role, and
belongingness.
• Continuous listening and robust
communication for nurturing the
culture of trust and transparency.
We conduct focus group
discussions, leader talks, one-on-
one check-ins, with team members
and families. We had virtual
sessions with employees along with
their families as a note of gratitude
for enabling workspace seamlessly
entering their homes across
locations.
• To fuel culture of innovation, we
crowdsource frequently –our theme
for this year is Think Big, and our
HiPo group, GALVANIZERS have
been critical in driving it.
2. Initiatives focused on the well-
being of GAVSians and their
families
• Employee well-being through
workshops with medical
practitioners, wellness sessions
(including emotional wellness),
COVID helpline, and COVID task
force, to channelize the requests
around immediate and critical
resources efficiently along with
multiple free vaccination camps for
employees and families.
• Vaccine drives for all GAVSians
and their families, and monetary
benefits to take care of hospital
expenses beyond insurance cover.
• Emphasized and encouraged
complete time off and recovery.
3. Partnering with Academia &
Investments in helping GAVSians
transform their skills and profiles
• In addition to the above, GAVS has
made significant investments in
helping employees transform
themselves, building a different
brand of GAVSians through these
experiences-led investments. One
such example is the 'Long 80
Institute of Healthcare AI
Technology' (LIHT), in partnership
with IIT-Madras, Great Lakes
Institute of Management, and other
Engineering Colleges. LIHT opens
avenues where GAVSians are
provided with opportunities to
learn, develop, and practice their
technology skills while working
with their counterparts in
developing domain competency.
"In general, people are not drawn to
perfection in others. People are drawn
to shared interests, shared problems,
and an individual's life energy.
Humans connect with humans."–
Robert Glover
We believe that this quote encapsulates
an empathetic yet practical approach of
promoting a sense of camaraderie
within a firm, which stands in stark
contrast to the often criticizing and
stressful corporate environments of the
Industrial revolution, where vitriol is
the corporate lingo and employees are
simply assets to be exploited.
Today's innovative and disruptive
culture needs its denizens to be
committed and emotionally bonded
with the organization, where the
workplace is a platform for them to
define and redefine their personal
purpose and life goals. Taking cue
from the above quote, we at GAVS
endeavour to foster shared interests
and purpose among GAVSians and that
starts from the very time we recruit. It
is our desire to be an empathetic and
authentic company where it is okay to
express our vulnerabilities during our
interactions, where we can encourage
our leaders to promote a culture of
innovation and focus on Novelty of
Innovations. This will happen if we
have an irreverent, egalitarian and a
flat organization driven by a purpose
that is above the mundane.
- A special thanks to Padma
Ravichandran, Soumika Das, and
Sumit Ganguli for curating this article.
10 | October 2021 | www.insightssuccess.in
13.
14. Finance plays a crucial role in every industry. It is
indeed one of the most essential facility needed by
businesses worldwide. The understanding to handle
the financial growth is not everyone’s cup of tea. This is
exactly where CFOs help in enlightening businesses with
quintessential information. elEVAte Business Solutions is
one company, which provides businesses with CFO
services. The company is centered on the theme to provide
corporate financial advisory and services.
In an interview with Insights Success, the team at elEVAte
expresses its thoughts about the CFO services and sheds
some light on its services. Below are the highlights of the
interview.
Enlighten us with the journey of elEVAte.
Good experience in the journey so far. All sort of ups and
downs are always part of journey. More excitement when
you are aspired to grow. Building up the professionals for
more excitements is the real challenge. Our intention in our
service is to play an effective CFO role by partnering with
promoters of the company.
This service is very useful especially for MSME company
who will not have right person in right place to take care of
CFO role for next level improvement of the company. Yes,
we too have challenges, it is obvious. Challenges are
persistent and so is the scope of improvement. It is
persistence for improvement for us and as well to our
clients. It is the process that keeps evolving.
We are providing all CFO services in one basket like
financial reporting and analysis, financial advisory service,
funding, M&A transaction support, IPO due diligence. We
strongly believe that our clients are leveraging our
experience with clear focus on priority areas for
improvement for next level.
This process is helping us tackle trouble shooting areas at
the earliest. We are in right direction to maximize the
opportunity for demand in the market and our capacity. Our
experience of professionalism is always ready for delivery
like plug and use system without grace time.
Kindly talk about the exclusive products or services
offered by your company.
Our four main services are:
• CFO Services: We help in all aspect of strategic and
financial management to achieve growth and address
risk management.
• Corporate Advisory Services: We enhance value by
delivering strategic advice and execution services to
corporates.
• M&A Advisory Services: We identify the M&A
opportunities for the corporates with our network.
• Corporate Funding: We structure finance in line with
the business model using alternative methods.
What is the vision and mission of your company?
Our Vision:
We, at elEVAte, aim to be known to the corporate world as
their first and practical choice to elEVAte themselves with
clarity. Customer Score Card is our scorecard. elEVAte will
change the way aspiring promoters would like to think
about their organizational growth.
Structuring Finance
with Best Solutions
Best Companies to work for-2021
elEVAte Business
Solutions
12 | October 2021 | www.insightssuccess.in
15. We want to work within
frame of freedom in every
situation to accomplish
the task in time and gain
great success
“
Inspirational Leader
Founder and CEO GT Kannan
is a B. Com, MBA Finance, with
30 years of experience in the
corporate world. He has
immense experience in
business and leadership,
change management and the
spectrum of corporate finance.
He has handled private equity
transactions, debt funding,
corporate restructuring,
process driven financial
controls, and business
operations to increase
productivity and efficiency.
He has an exponential
exposure to diverse sectors like
Real Estate, Hospitality and
Infrastructure, Auto
components, Electronics, Steel,
and niche segments like Air
pollution Control Equipment.
He was awarded Roll of Honor
CFO 100 in the Year 2014 in
recognition of the Exceptional
contribution to Corporate
Finance. Winner of ‘Idea
among Finance Thinker’ from
CFO India.
GT Kannan
Founder and CEO
“
13 | October 2021 | www.insightssuccess.in
16. Our Mission:
To bring in the change by creating value, secure aspiring
promoters from unexpected downtrends, to use the power
of play to build healing. Our mantra to customers is to
educate them on the importance of planning and
strategizing for both the short term and long term. This
would address the risk and ensure that no big surprises are
encountered.
What kind of challenges has elEVAte and the team faced
at the time of its establishment and post-establishment?
Taking any new concept to any stake holders be it
customer/investors is challenging. Getting acquaintance for
our service is another challenge. Continuous pressure in
meeting the demands of the challenges falling within our
scope especially when its situation like where we need to
get the job done from others is another challenge. Since, our
USP is very strong, we are able to manage this well. There
is always scope for improvements.
We address the issue, which was not resolved for long
period of time. Our understanding is that all the strategy
made for the company has to be executed as early as
possible. We do not want the company to lose reaping the
benefit because of delay in the execution of strategies.
Some strategies work and some don’t. We are looking for
investors on the board to scale up our operation.
What does the future look like for elEVAte in terms of
growth and expansion?
It is greater opportunity for us to use our services, which we
have created in market space. In my opinion, Covid-19 is
blessing in disguise to the companies. Many companies
have really corrected several elements like fat expenses,
hiring performer, clear focus to understand the cause, and
effect of every business transaction. Target has been reset
with reality and strategies have been reframed. To have this
in place, they require full-fledged CFO to take it to next
level.
The CFOs require to focus on bottom of pyramid to address
issues like cost element of the product, standard operating
procedure, good business plan, frequent cash flow planning,
and challenges and appropriate fund raising.
We are helping the companies to have business growth both
vertically and horizontally through M & A transactions etc.
Therefore, I strongly believe our CFO service is going to be
more appropriate for mutual benefit. Our team members are
well experienced and have gone through few cycles of
training every time. This has resulted into good delivery for
any given situation of the business across all the industries.
How are you making the work environment of your
company vibrant?
Environment is vibrant, when you keep moving ahead with
lot of new learning and becoming master with past learning.
I would like to embed one strong slogan to my team, “Other
than you, no-one else can do”. Everyone has capability of
blending the knowledge in anything, if they hunt that with
passion it will work out. We employ the people who has
aspiration to learn. I believe, the company is an institution,
it is an institution of learning, institution to take care of
people. This motivates us to keep going.
What advice would you like to give to the young
generation of entrepreneurs who are stepping into the
leadership positions in their respective businesses?
No compromise in what you want to stand for in this world.
Don’t change yourself, be what you are. If necessary, make
few alterations to adjust and manage people. The world will
recognize you only when you have genuine personality.
Though it might take long time, but that will sustain for
long.
14 | October 2021 | www.insightssuccess.in
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19. How
Companies
are Leveraging
Technology
nitiating Onboarding:
I
Between Recruitment and Attrition, the process of
onboarding new recruits can effectively stem the outflow or
loss of talent to the competitors. It is this process that makes
a new hire first comfortable in her/his position and then
gradually in-syncs her/him with the company. If the process
is designed strategically, curated carefully, and
implemented innovatively then the new members of the
professional family stay with it lifelong.
to Streamline the
Onboarding
Process?
17 | October 2021 | www.insightssuccess.in
20. And companies are achieving this by
using technological advancements to
simplify, formulate, and streamline
their onboarding processes.
Although, research shows that the
majority or more than eighty percent of
companies do have a kind of basic
orientation programme running in their
offices, what most of them lack is a
clear, elaborate setup and process
management expertise. Technology can
surely rectify this shortcoming and
ensure an effective way of new-recruit
assimilation.
Leveraging Technology:
There are many onboarding
technologies available in the market,
which are aiding the firms in this
regard.
Some HR tech firms have created
simple, employee-friendly onboarding
software which can be accessed easily
by all the new recruits, the moment
they accept the job offer. With the help
of this software, they can quickly learn
about their exact role, their future
colleagues, reporting managers, norms,
regulations, policies, of the company.
They can fill all their admin forms
online. They can also join in for
specific training programmes, have
face to face chats with their trainers
through VCs and Tele-meetings. They
can have live chats with the other
recruits or trainees' senior to them.
Using the software, they can not only
track their training progress before
joining in but can also track their
performance post joining.
Some software's are designed as
interactive platforms and assignment
calendars, which can plan hourly, daily,
monthly, quarterly, and yearly tasks,
targets. They can also schedule
meetings and put-up timely reminders.
Also, an AI bot-buddy is allotted to
answers regular FAQs, and provide
regular assistance, whenever needed by
the new person.
There are some specialized companies
that divide the process into pre-
boarding, onboarding, and off-
boarding. They have softwares with
many advanced applications such as
employee quizzes, interactive games
and assignments, and virtual reality
puzzles before the actual job even
begins. The application software can
also share knowledge, records, and
departure feedbacks amongst
management allowing them to reflect
upon their shortcomings, paving way
for future improvements.
There are also cloud-based application
software's, specializing in onboarding,
orientation, induction training, and
new-recruit engagement. The only aim
is to give new hires a smooth,
seamless, and absorbing experience for
an easy transition from new to
permanent employees in a short span
of time.
Streamlining the Process:
Though each business contains specific
and specialized departments for
handling different processes of the
company, the organisation can
exemplify its overall working structure
and entire system infrastructure to new
employees using advanced onboarding
technologies.
Now, here are some of such techs
which are being used by companies to
streamline the process.
AR and/or VR (Augmented Reality
and/or Virtual Reality) Tech:
AR and/or VR, are gradually becoming
the norm of the day, thanks to the
restrictions because of the pandemic.
COVID-19 is still going on, putting a
huge roadblock for companies to go for
a wide and absorbing process of
onboarding. VR tech is helping them
remove that obstacle, with some
companies showing upto a thirty
percent higher level of satisfaction
amongst employees, better test scores
of about seventy percent and up to
thirteen percent higher knowledge
sharing and accumulation than un-
technical onboarding processes.
AR tech is helping them further in on-
site employee training exercises, better
work-from-home facilities and
benefits, and any number of revisits to
the entire process of onboarding from
anywhere.
Training-game Tech:
If the process of onboarding is properly
structured and fully engaging, then HR
Daily advisor says that out of total new
recruits, ninety-one percent stay for a
year and sixty-one stays for three
years.
Training Gamification of the process
implements basic gaming aspects like
level-by-level progress, public
scoreboards, competitiveness, target
and goal achievement, and instant
feedback into the process which makes
the entire exercise a stress-free, fun-
filled, and interesting run-up to the
actual job.
Online Interactive Training Tech:
Using online tech companies are
designing live-digital platforms, where
new hires are exposed to real-life
situations through live/past examples
or cases and asked to make the right
decision quickly or in an instant. This
creates a dynamic scenario like a
general question quiz performed
through live chat which simulates real-
life and stimulates faster learning in the
new employees.
Ready, Tech Set Go:
Advance Tech, if combined with
traditional knowledgebase, can draw
wonderful results. It makes the
transition from a new recruit to a
competitive performer easier. It makes
the new-hire ready to take on the actual
challenges of the jobs, head-on. It sets
her/him on the right track from where
he can go to her/his desired level and
position just like in the game.
Gaurav Wankhade
18 | October 2021 | www.insightssuccess.in
21.
22. Link8
Intelisystems Pvt Ltd
India's Smart Tech Ecosystem Providers
Mr. Sharad Jain, CEO & Co-founder, with
a cumulative experience of more than 20
years, of strong technical software
product development as well as
management experience, is one of the
driving forces behind Link8 Intelisystems
Pvt Ltd products portfolio and is
responsible for its growth.
He had experience in software
development as well as the marketing of
the product in many areas including
Customer Relationship, Compliance
Solutions, Resources Management,
Litigation Management, Enterprise
solutions etc.
An experienced and seasoned
professional, with a demonstrated history
of working in the information technology
and services industry, Sharad is highly
skilled in Sales, Customer Relationship
Management (CRM), Market Research,
Account Management, Business planning,
Process management, and Software as a
Service (SaaS) Products.
His IT expertise, domain knowledge, and
know-how to translate business processes
into IT enabled solutions, triggered off the
idea to create a technology startup. The
company was founded to provide IT-
enabled solutions to enterprises, so that
they can get the technological advantage,
to reap the maximum benefit.
Mr. Sharad Jain,
CEO and Co-founder
23. Asuccessful business needs innovation. Innovation
needs Information Technology or IT. Today, we
cannot imagine a business without IT. Or we would
not have been able to cope with this pandemic without the
digital revolution. The current business success mantra is
simple, drive success with innovation and drive innovation
with IT.
Now, to build a digital or IT ecosystem, a business has two
options. Either do it all inhouse or outsource it. Doing it all
inhouse is costly, and time-consuming, and may not be
feasible in the long run, due to continuous upgradation and
maintenance costs overrunning the budget. That is where an
IT Service provider comes in, to cost-effectively digitalize
the business processes and functions.
One such reliable and global IT service provider is Link8
Intelisystems Pvt Ltd. Founded in 2019, based in Noida,
and grown during the pandemic, the company can become
your business's perfect IT enabler.
Let us hear more about it from Mr Sharad Jain, its CEO
and Co-founder, in his exclusive interview with Insights
Success.
Enlighten us with the journey of your company so far.
Link8 Intelisystems Pvt Ltd is an IT services company and
provides a technology-based ecosystem. Here we assist our
clients to achieve their business objectives, by successfully
outsourcing their business processes and functions, in the
area of technology (IT) and Talent Acquisition. We also
provide full IT Offshore Staffing opportunities to global
companies, who would want to build their team in India.
Noticing how the process for recruitment transformed
overnight due to the pandemic, in March 2021, we have
launched SalesProfessionals.co.in and
SoftwareProfessionals.co.in, two online job portals for
Sales Professionals and Software/IT Professionals
respectively, keeping in mind to offer complete, end-to-end,
and cost-effective HR ecosystem.
Both the job portals SalesProfessionals.co.in and
SoftwareProfessionals.co.in, have since seen a constant
uprising, in terms of being a popular service provider of its
kind. The portals, with satisfaction, declares their work,
with providing industry-ready resources to organisations,
using technology platforms. The job portal has above 400
companies, and 25000 professionals associated with it.
Popular brands like HDFC Bank, PharmEasy, Bajaj
Finserve, Byjus, Extramarks, and many more, are using the
SalesProfessionals.co.in and SoftwareProfessionals.co.in, to
recruit their Sales/IT team.
Kindly talk about the exclusive products or services
offered by your company.
We, at Link8 Intelisystems Pvt Ltd, have developed an HR
Acquisition ecosystem that encircles end-to-end HR
services like Recruitment, HR operations to an organisation,
as well as a career path for the Job Seeker.
One of the modules of this ecosystem are two digital job
portals, specifically for Sales Professionals and
Software/IT Professionals, by the name of , and
https://SoftwareProfessionals.co.in respectively, wherein,
employers as well as job seekers (Sales/ Software
professionals), post their requirements and resumes,
respectively. In supplement, we provide additional services
of sourcing job seekers, interviewing them, and shortlisting
them for employers.
These job portals are specifically designed for sales and IT
professionals, which differentiates them from other generic
portals. These portals have several benefits for the recruiters
in the industry, to hire sales and IT team. Apart from only
posting the vacancies, we offer end-to-end recruitment,
where the recruiters could shortlist the candidate on the
employer's behalf and could conduct interviews with the
employer, and also provide additional services like
background check, payroll, HR compliances and many
more.
What is the vision and mission of your company?
At Link8, our vision is to become a market leader in the
conceptualization, planning and integration of the latest
technologies, and to be pioneers in the IT industry.
Our goal is to deliver the highest standards of service,
reliable solutions, and customer delight at Reasonable Price
Points (Value for Money). Our mission is to be the leading
IT solution provider of up-to-date technologies, to help our
customers to leverage IT for their competitive advantage.
What kind of challenges has the company and its team
faced at the time of its establishment and post-
establishment?
The coronavirus outbreak has forced us to reevaluate our
business and operational plan, which includes
infrastructure, hiring the right people, training, developing a
customer base, and so on. Managing cash flow was the
major challenge for sustainability. For that, we have done
various tie-ups and collaborations, to reduce our fixed
operational cost.
Finding opportunity in the crisis, we found that talent
acquisition is the major challenge and launched the HR
ecosystem, to resolve our as well as our customer's pains.
How the technological advancements and innovation in
the industry you are catering to has impacted/enhanced
the business of your company?
Best Companies to Work For, 2021
21 | October 2021 | www.insightssuccess.in
24. Innovation and R&D are critical to the success of any
company, especially for a Tech company. Link8 possess
expertise skills, on the latest tools and technologies that are
emerging in Software Industry. And we are geared to
deliver the technology-based competitive edge, by
continuous upgrading, and updating our knowledge and
processes.
Our expert and efficient development team is always
working on new projects, which allows us to have more and
better products, to cater to different industry segments. This
gives us a leading edge over others, as we are always
looking for horizontal product line expansion and to
provide the best solution to our customers, as per their
requirement with competitive pricing, and "Value for
Money".
What does the future look like for your company in
terms of growth and expansion?
We endeavour to extend our offerings to develop strategic
alliances with the leading technology providers and also
looking forward to expanding the business horizon, with
more tie-ups and presence in key locations.
Currently, Link8 is operating from Noida. But we are
looking forward to our presence in other metropolitan
cities, to cater to the needs of potential businesses and
clients.
Link8 will be on the top HR and Talent Acquisition solution
providers list, in the next three years.
How are you making the work environment of your
company vibrant?
Link8's skill and ability to compete and succeed in the
highly competitive marketplace, by cultivating innovative
solutions, is based upon our people. Link8 counts on its
staff of devoted and talented employees as its greatest
resource, and firmly believes that they are the primary
reason for its success.
At Link8, we are working on Performance-linked
incentives, it become a positive factor for people to perform
and stay with the organization. Performance-based
incentives, besides creating goal congruence between the
organization's goal and employee's goal, provide
recognition to performance. They see clearly that if they
perform better, they can grow more.
Also, at Link8, we are empowering team members to make
decisions, whether he is senior or fresher or junior. Also,
they can share their feedback and constructive ideas, freely,
at any level.
What advice would you like to give to the young
generation of entrepreneurs who are stepping into
leadership positions in their respective businesses?
Research and gather as much information you can,
particularly about the industry that you're entering, the
customers you're targeting and the competitors you face.
You should also learn about critical areas such as finance,
marketing, and sales. Planning is vital, as it will keep you
on track, and focused on your goals.
According to you, what are the essential steps to attain
client satisfaction or customer delight?
Customer delight is more than just making a customer
satisfied with your products or services. Customer delight
occurs when the client's expectations are exceeded.
Regular communication with the customer and timely
response to their queries: A big part of customer delight is
making sure of timely communication and response to their
queries. This lets them know that we care, and addressing
their questions or concerns is a priority for us.
Anticipate Customer Needs: To better understand
customers' needs, we need to listen to them. And know
what our customers want. By using surveys, we can
measure customer satisfaction and discover what
improvements your customers request.
Complaints and negative reviews are a source of valuable
feedback. When we analyze them, we know exactly what
our customers want.
Collect this data
(interactions/reviews/requirements/feedbacks etc.), analyze
and use it to better understand what the customer wants and
how they want it – and give it to them.
Continually Ensure Your customers Value What you Offer:
While suggesting any solution or selling any product
always put yourself in customershoes, and create the value
proposition, how the product or service will help customer
to achieve their goals.
Customer delight
occurs when
the client's
expectations
are exceeded
‘‘
‘
‘
22 | October 2021 | www.insightssuccess.in
27. Essence of
Employee
Engagement
in the
Corporate
World
Employee Elevation
The world is a hyper-connected place
now. As it is extremely difficult to
separate online world from an offline
one, it is also becoming increasingly challenging
to distinguish between your personal and
professional life.
All you got is one lifetime of unknown duration.
In that, you got twenty-four hours a day, out of
which you spend a large chunk in sleeping and
doing everyday necessary personal chores.
Another chunk is devoted to your profession or
job or workplace, which is your bread-and-butter
or simply your livelihood. It is more than that.
As an employee, one devotes her/his bulk of
prime years to reach a position in the ever-
competitive corporate world. But if an employee
is not happy, motivated, or satisfied in her/his
work-life juggle then she/he will simply switch
25 | October 2021 | www.insightssuccess.in
28. to other promising options.
Corporates have long realized this
issue and are investing huge amounts
of money and time to tackle it. As they
have to shell out a substantial part of
their budgets in recruiting/hiring these
skilled and talented personnel,
retaining them in the current scenario
is a tremendous ask. Hence, corporates
have gone to a variety of Employee
Engagement Strategies to make their
workplace better and best for their
professionals.
Employee Engagement Vs.
Employee Happiness Vs. Employee
Satisfaction:
Feeling bored means being
disconnected from the live reality.
Feeling passionate means being
engaged in a worthwhile activity. Thus,
it means connected with your flowing
life.
When corporates give a clear mission
dividing it into several different
meaningful goals, and a rewarding
achievement promise, the employee is
automatically engaged in the
company's vision.
Then, the employee will make a
personal emotional commitment to the
company in her/his heart, which will
be far better than any external artificial
contract, agreement, or deal. She/he
will go that extra mile required to take
the company in the pre-decided
direction, reaching its visualised aim
sooner than the proposed deadline.
This is Employee Engagement.
But before it, corporates must make
that effort to let employees feel
genuinely happy about their job, work,
task, assignment, or targets. Happiness
is different from engagement and it
comes before it. It is an abstract
feeling, based on employees personal
and professional life. Now, corporate
can do everything in their might to
make their employees happy but they
cannot extend that feeling in
employee's personal life, as it is their
private space.
Satisfaction is a feeling of fulfilment. It
lets the employee enjoy her/his job,
workplace, perks, bonuses, company of
colleagues, and lastly, paycheques. But
that does not necessarily mean that the
employees are engaged. It can be that
they are just enjoying their time with
the company and performing average
or above average in their jobs.
So, what exactly is 'employee
engagement' and how can
organisations achieve it?
Employee Elevation: Essence of
Employee Engagement
First, the factors or drivers which leads
to Employee Engagement cannot be
generalised. They are different in
different scenarios, places, times,
generations and with different roles or
positions in which the employees are.
But there are few constants derived out
of years of research in this area. They
are:
Giving employees a sense of meaning
about their job. A job may mean
different to different employees, but
that sense that whatever they are doing
is meaningful drives them all the time.
Providing them with on-the-job
personal learning and personality
development opportunities. When they
see that they too are developing in their
personal place along with and because
of the company they will make the
company a part of their emotional life.
Respect from leadership and future
promises of promotion as a reward will
develop in them a sense of meaning
and alignment of that meaning with
organisational values, company's
vision as a common goal with shared
connections.
During an employees' journey, she/he
fully knows about the company but
does the company know or wants to
know about the employees' personal
and professional ambitions, about
his/her likes, dislikes. This is an area
where a compassionate leadership
becomes useful for the corporates.
What is the company's performance
measurement yardstick? Does it only
count the number of hours an
employee has put through the day or is
it more task-oriented? Has the
employee achieved her/his targets
inside their respective deadlines or not
could be a better standard, according to
which the HR Department can
formalise the rewarding structure.
Inter-organisational politics, groupism,
and discrimination can boggle down
initially promising, lively, and
enthusiastic employee's morale. As the
company wants commitments from the
employee, can they make sure that they
too are keeping side of their
commitment towards the employee like
the fulfilment of awarding, rewarding,
and promotional promises made during
the operational times?
What kind of organisational or in-
office environment a company is
providing to its employees and the kind
of work environment the employees
are expecting from the company
should be streamlined. Here
interpersonal communication can help
leaders and managers to achieve the
desired outcomes.
In essence, an emotionally charged,
passionate, and committed employee
can be totally immersed with
organisations objective, if
professionally, she/he is constantly
engaged with the company's core
values and continuously elevated in
her/his organisational levels.
In short, just like the current world,
employees and corporates will be
hyper-connected too.
Gaurav Wankhade
26 | October 2021 | www.insightssuccess.in
29.
30. Opiant
Technologies
Driving Successful Digital Transformations for Businesses
two years after the company's inception that everything had
an office space and began recruiting full-time employees;
previous to that, it was done on a whim.
In the initial phase, it was only through word of mouth that
the company started getting projects, which is ongoing to
date as it has never had any focused sales and marketing for
its business. Opiant Technologies takes pride in the fact that
it has successfully delivered projects and has been
recommended to various other channels for its services and
consulting.
Opiant Technologies, unlike many other IT firms, is
primarily a services company aiming to create, grow, and
retain devoted communities at every touchpoint. Its main
strength as an organization is the ability to transform ideas
from business to technical.
The company has become one of the recognized
information technology and consulting companies
delivering software solution tools. It has expertise in
developing easy-to-use, search friendly, mobile-friendly,
database driven websites, enterprise resource planning, and
content management systems.
Visionary Leaders
Technology being a fundamental requirement for any
business today was the driving factor behind the thought of
bringing Opiant Technologies' own venture. As both team
members were professionals from corporate setups, they
t takes a gospel to work on cutting-edge technology,
Iwith beautiful and intuitive user interfaces that allow
people to access sites and apps with ease. The show is
controlled by technology, and marketers remain up to date
on the newest advancements, recognise how they impact
PR trends, and modify the plans accordingly. One such
company to follow every trend is Opiant Technologies.
They work on the most recent Android and iOS developer
tools. They practice on what recent technologies are utilised
in the design and development of web applications.
Automation tools are used to assess quality for Opiant
Technologies. (JMeter, Selenium, load runner, and so forth.)
The Genesis of Opiant
Opiant Technologies has come a long way in this journey of
entrepreneurship, which began some eight years back. And
it has been an immensely satisfying and enriching journey!
The firm is from small places where it received its basic
education before moving to the capital for higher schooling
and eventually settling down in its various vocations.
Over a coffee cup, this idea to start the team's own company
was born! The objective was to provide IT services and
consulting to mid-size corporates and government sectors to
provide customized solutions currently influenced by big
players.
It was a very humble beginning when Opiant Technologies
started building its business brick-by-brick. It was not until
28 | October 2021 | www.insightssuccess.in
31. We believe that
learning does not
have an age limit.
We roll up our
sleeves and are
always ready
for discussion
“
could fairly envisage the way they wanted to build up the
organization.
With qualifications and experience tied to the company's
backs minus any seed funding, the team dived into setting-
up its first company in 2013. Aarti, to be specific, is a Cost
and Management Accountant Professional with over 18
years of experience in Finance and Accounts.
Nagendra is a qualified project management expert with
over 22 years of experience in information technology. With
this, it appeared to be an ideal mix for growing its business.
"Now, after being in the business for so long, it gives a
feeling of gratification and the immense pleasure of being
able to take decisions and reap the benefits," states
Nagendra.
Plate Full of Services
With Opiant Technologies group having offices in New
Delhi and Estonia (in Northern Europe), it has a well-
rounded team of technical and functional experts and in-
depth capabilities to help valued customers develop result-
oriented software products and services in a cost-effective
and timely manner. The company enables businesses to
“
accelerate time-to-market and address evolving market
challenges with commendable expertise in Application
Development Services, Cloud Computing, Business
Intelligence, Custom ERP Development, and Embedded
Devices, to name a few areas.
Furthermore, the team has completed projects in data
sciences and has begun to go into new fields of Artificial
Intelligence (NLP and ML). It has completed projects in
various fields, including healthcare, shipping and logistics,
construction, interior design, and, most notably, wildlife.
The firm is delighted to be connected with the Wildlife
Conservation Society to provide solutions throughout the
world. It has previously collaborated with NSTFDC and
UNDP and is presently serving as a consulting partner to an
organisation in the United States. In the future, the company
intends to continue providing services and solutions in
specialist areas of technology to existing and new clients
throughout the world.
Motivating Mission
The mission of the company: It strives to offer the best
possible solutions to mid-size corporates and government
sectors at the most cost-effective packages and utmost
convenience.
Best Companies to work for-2021
Nagendra Singh
Director
Aarti Chitkara
Director
29 | October 2021 | www.insightssuccess.in
32. By saying so, Opiant Technologies set clear objectives and
mentored leadership, encouraging accountability and
ownership among people.
The team has regular zoom video meeting sessions with all
company employees to keep the atmosphere free from
stress, where they chat with them apart from work. Opiant
Technologies keep its employees motivated by recognizing
their efforts from time to time.
Words that Matter
An entrepreneur is commonly seen as an innovator, a source
of new ideas, goods, services, and business or procedures. It
is an individual who creates a new business, bearing most
of the risks and enjoying most of the rewards.
"If you are ready to take risk to enjoy the reaping benefits,
welcome to the world of entrepreneurship," says Aarti and
Nagendra.
Entrepreneurship can be seen as a mindset having three
major types of abilities:
1) Entrepreneurial abilities consist of perseverance, ability
to recognize opportunity, motivation, and planning.
2) Foundational abilities consist of communication, critical
thinking, problem solving, decision-making, ideation, and
collaboration.
3) Key building blocks having confidence, creativity,
curiosity, self-awareness, empathy, joyfulness, and
observation.
"My advice to the younger generation is that the world is
full of great ideas, but success only comes through action.
The biggest motivation is to keep challenging yourself and
understand that running a business takes lot of time and
energy. Mistakes, according to many entrepreneurs, are the
finest teachers. You get closer to success when you learn
from your errors," says the team at Opiant Technologies.
The vision of the company: To be a global customer-centric
company, creating value for each business, thereby catering
to customers across the globe in niche areas of
technologies.
Keeping the Head above the Water
Starting Opiant Technologies was not a cake walk, as it was
full of challenges, more so when it also involved giving up
full-time jobs along with the regular income; it was a tough
decision. Nevertheless, since Nagendra and Aarti had a
passion for building something of their own, where they
could be the risk takers and decision makers, it gave them
the momentum to take the plunge!
"Having said that, we could only have made it through the
choppy waves with the help of our families and well-
wishers," says Aarti.
Unlearning to Learn
While the team aspires to grow and leap into new things,
technology and its advancements have been the key to
keeping up with the pace to successfully remain in the
business. It is the same spirit that Aarti and Nagendra have
instilled in the employees through various knowledge
sessions and ample training to keep themselves updated
with newer technologies.
Both believe that the growth of their employees is the
growth of the organization. Keeping that in mind, they
promote the employees to focus on work and delivery and
personal growth and focused development through learning.
The firm inculcates in its resources the concept of team
building through various measures from time to time.
Gist of the Future
Besides keeping up the high-quality deliveries in the
existing domains, expansion is definitely on the cards! The
directors being e-residents of Estonia and promoters of a
company in Estonia, look forward to getting business in
Europe as well as the UK. Opiant Technologies also looks
forward to working in close association with Wildlife
Conservation Society as their global partner.
Value of Employees
It is only through a vibrant workplace that one can attract,
retain, and grow talent and thereby thrive, not just survive.
30 | October 2021 | www.insightssuccess.in